We have purchased a new car from here and the service was exceptional. The guys were very helpful and knowledgable and helped us get the best deal possible. Thanks again.
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This is a new post due to the reply below. Don't change any engine settings without guaranteeing the engine's future operation. My Peugeot only had the engine acoustics checked, as described in the em... See more
Company replied
Having bought 2 cars from Dawn at Peugeot Letchworth before, it was an easy decision to use them for a third time. However, Dawn was day off, so Archie took care of us. He was friendly, put us at ease... See more
Company replied
Just purchased our 4th lease car from Norton Way motors & have found the process user friendly & professional from the sales team onsite. However the latest Credit Company Stellantis only seem to use... See more
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Company details
Written by the company
Norton Way Group is an established dealership group based in Hertfordshire & London. We've offered a variety of different manufacturers since opening in 1989 and strive to deliver only the best customer service.
Norton Way Group, Serving North Herts & London since 1989
Written by the company
- We strive to deliver only the best customer service.
- Our family-run business has been servicing a loyal customer base since 1989. Our customers appreciate the high level of customer service that we've delivered year after year.
Contact info
Works Road, SG6 1NT, Hertfordshire, United Kingdom
- 01462559759
4.6
Excellent
474 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 54% of negative reviews
Typically replies within 24 hours
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Reply from Norton Way Group - NW Peugeot
Good morning David Poynter, thank you for the 5-stars happy we could help and also that you found the staff to be very friendly and helpful! We will pass on your compliments to the team and we hope you are enjoying your new 208. Take care - Norton Way Peugeot.
My new Peugeot
I had been hunting around for a car to replace my old B Class Mercedes, and I really liked the Peugeot 3008. Looking at various websites, the Norton Group Peugeot dealership in Letchworth had some interesting options. I booked a test drive and David Mence from them contacted me and arranged everything. I found the right vehicle and David explained all the available options.
I was extremely pleased with the service I received, and David made the whole buying process so easy.
Having driven the car for a few days now, I am very pleased with my choice.
Thank you
Peter
May 16, 2025
Unprompted review
Reply from Norton Way Group - NW Peugeot
Good afternoon Graver, thank you for the 5-stars and taking the time to leave us this review! It is much appreciated and we will pass on your compliments to David. All the best - Norton Way Peugeot.
Used 208gt purchase
The sales lady (Dawn) is a complete professional. From the test drive to collection of the car she kept us updated with information and made the purchase of the car a hassle free experience.After collection she called me to make sure everything was OK. This is superb customer service for which we are truly grateful.The car needed some important work carried out before handover which was done in a short time so as not to make us wait too long.Overall this was a very satisfactory purchase of a used car.
May 3, 2025
Reply from Norton Way Group - NW Peugeot
Good morning Steve Keen, thank you for the 5-stars and kind words! it is much appreciated and happy we could help. All the best - Norton Way Peugeot.
Very friendly on arrival greeted with a…
Very friendly on arrival greeted with a nice cup of coffee ,the overall atmosphere was good,no fears of recommending the garage to anyone,thank you for a good experience in purchasing how new car.
May 4, 2025
Reply from Norton Way Group - NW Peugeot
Good morning Stephen Slipper, thank you for the 5-stars and kind words! Glad we could help and hope to welcome you back again soon. Take care - Norton Way Peugeot.
Good old NortonWay Peugeot!
Norton Way Peugeot is a very honest and professional organisation which is why I have been a returning customer for 20 years!
Sales executive Dawn Daniels always treats me well and makes sure I get a good deal.
May 2, 2025
Reply from Norton Way Group - NW Peugeot
Good morning Maureen Linsdell, thank you for the 5-stars and taking the time to leave us this review! It is much appreciated and we always like to hear from our customers especially returning ones. We hope you are enjoying your new 208. All the best - Norton Way Peugeot.
Excellent communication
The team at Norton Way Letchworth keep me fully informed with clear communication and feedback and services that I trust.
May 2, 2025
Reply from Norton Way Group - NW Peugeot
Good morning Karen Conroy, thank you for the 5-stars and taking the time to leave us this review! It is much appreciated and we hope to welcome you back again soon. All the best - Norton Way Peugeot.
Excellent customer service with no…
Excellent customer service with no ‘hard sell’. Great pricing and prompt turnaround when I ordered mats post purchase
April 30, 2025
Reply from Norton Way Group - NW Peugeot
Good morning Jayne Wales, thank you for the 5-stars and taking the time to leave us this review! It is much appreciated and hope to welcome you back again soon. All the best - Norton Way Peugeot.
First class service from Josh Simkins
April 15, 2025
Reply from Norton Way Group - NW Peugeot
Good morning Caroline Dellar, thank you for the 5-stars! Very happy we could help. Take care - Norton Way Peugeot.
EV van
Bought an Electric Van from Dean, smooth , easy transaction. Dean did everything he said and really happy with my purchase. Nice guy to deal with, highly recommend.
Thanks Dean
April 13, 2025
Reply from Norton Way Group - NW Peugeot
Good afternoon Kevin Pateman, thank you for the 5-stars and kind words! Very happy we could help and we will pass on your compliments to Dean. We hope you are enjoying your Townstar. Kind Regards - NW Peugeot.
Very helpful friendly staff gave time…
Very helpful friendly staff gave time to help me make a good decision buying my car
April 4, 2025
Reply from Norton Way Group - NW Peugeot
Good morning B Godfrey, thank you for the 5-stars and kind words! Very happy we could help and we will be sure to pass on your compliments to the team and we hope you are enjoying your 208. Kind Regards - NW Peugeot.
Excellent service and value for money…
Excellent service and value for money Stewart Montier the salesman was thorough and very helpful.
April 11, 2025
Reply from Norton Way Group - NW Peugeot
Good morning Sid, thank you for the 5-stars and kind words! Very happy we could help and we are pleased to hear you received excellent service. We will be sure to pass on your compliments to Stewart and we hope you are enjoying your 3008. Kind Regards - NW Peugeot.
Great customer service
Dale was really helpful, worked out which part was needed and texted me the next day to say it was in.
Great customer service- thank you
March 27, 2025
Unprompted review
Reply from Norton Way Group - NW Peugeot
Good morning Colin Vasey, thank you for the 5-stars and kind words! Very happy we could help and we are pleased to hear you received great customer service. We will be sure to pass on your compliments to Dale. Kind Regards - NW Peugeot.
All information was very helpful
Dawn the sales representative was very nice and gave me all the information I needed.
April 7, 2025
Reply from Norton Way Group - NW Peugeot
Good morning Gary, thank you for the 5-stars and kind words! Very happy we could help and we will pass on your compliments Dawn and we hope you are enjoying your 2008. Kind Regards - NW Peugeot.
Recommend dealer with professional staff
Great service all way around with valuable offer and generous discount.
April 6, 2025
Reply from Norton Way Group - NW Peugeot
Good morning Max, thank you for the 5-stars and kind words! Very happy we could help and we will pass on your compliments to the team and we hope you are enjoying your new 208. Kind Regards - NW Peugeot.
Professional sales service from beginning to new vehicle collection
From beginning to end I was supported throughout the purchase of my new vehicle.
Everyone on the staff team were friendly and regularly kept me up-to-date with my order.
March 31, 2025
Reply from Norton Way Group - NW Peugeot
Good morning Miss Thorpe, thank you for the 5-stars and kind words! Very happy we could help and we are happy to hear you received a professional service from the beginning to when you picked up your car. We will pass on your compliments to the team and we hope you are enjoying your new 2008. Kind Regards - NW Peugeot.
Reply from Norton Way Group - NW Peugeot
Good morning Caroline Herridge, thank you for the 5-stars and kind words! Glad we could help and we happy to hear you received excellent customer service. We will pass on your compliments to the team and we hope you are enjoying your new 208. Take care - NW Peugeot.
Fantastic service from this showroom
Fantastic service from this showroom, which made the whole process of buying a new car easy and simple. Dawn, our salesperson was outstanding, explaining everything clearly and helped us through the process. I highly recommend this showroom and their excellent team.
March 25, 2025
Reply from Norton Way Group - NW Peugeot
Good morning Peter Jones, thank you for the 5-stars and kind review! Happy we could help and will be sure to pass your compliments on to the team. Take care - Norton Way Peugeot.
They are truly affectionate and considerate
They are truly affectionate and considerate, they are truly extremely helpful. I must express my sincere appreciation for the hospitality they provided.
March 23, 2025
Reply from Norton Way Group - NW Peugeot
Good morning Lydia Chidewo, thank you for the 5-stars and kind words! Happy we could help. Take care - Norton Way Peugeot.
Staff very friendly & helpful & doing…
Staff very friendly & helpful & doing all the work to make me happy
March 14, 2025
Reply from Norton Way Group - NW Peugeot
Good morning Thomas Rudden, thank you for the 5-stars and taking the time to leave us this kind review! Take care - Norton Way Peugeot
It was a great experience
It was a great experience not to be pressured or sold something I didn’t want. A warm friendly atmosphere and the sale was driven by me at my pace. Stewart was great at giving me all the information I required to make a decision that was right for me and my budget, thank you Stewart
March 7, 2025
Reply from Norton Way Group - NW Peugeot
Good morning Karen Theakstone, thank you for the 4-stars and glad you had a great experience with us! But would love to know what we could have done for that extra star. Take care - Norton Way Peugeot.
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