Norton Way Group - NW Peugeot Reviews 

474
TrustScore 4.5 out of 5

4.6

Works Road, SG6 1NT Hertfordshire, GB


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Rated 5 out of 5 stars

We have purchased a new car from here and the service was exceptional. The guys were very helpful and knowledgable and helped us get the best deal possible. Thanks again.

Rated 1 out of 5 stars

This is a new post due to the reply below. Don't change any engine settings without guaranteeing the engine's future operation. My Peugeot only had the engine acoustics checked, as described in the em... See more

Company replied

Rated 5 out of 5 stars

Having bought 2 cars from Dawn at Peugeot Letchworth before, it was an easy decision to use them for a third time. However, Dawn was day off, so Archie took care of us. He was friendly, put us at ease... See more

Company replied

Rated 5 out of 5 stars

Just purchased our 4th lease car from Norton Way motors & have found the process user friendly & professional from the sales team onsite. However the latest Credit Company Stellantis only seem to use... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Machine Shop
  3. Auto Repair Shop
  4. Motorcycle Parts Store
  5. Motorcycle Shop
  6. Used Car Dealer

Written by the company

Norton Way Group is an established dealership group based in Hertfordshire & London. We've offered a variety of different manufacturers since opening in 1989 and strive to deliver only the best customer service.

Norton Way Group, Serving North Herts & London since 1989

Written by the company

We strive to deliver only the best customer service.
Our family-run business has been servicing a loyal customer base since 1989. Our customers appreciate the high level of customer service that we've delivered year after year.

Contact info

  • Works Road, SG6 1NT, Hertfordshire, United Kingdom

  • 01462559759

4.6

Excellent

TrustScore 4.5 out of 5

474 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 52% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(474)

141 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Excellent service, always helpful and kept us updated.

March 13, 2025
Norton Way Group - NW Peugeot logo

Reply from Norton Way Group - NW Peugeot

Good morning Mandy Hursey, thank you for the 5-stars glad you had an excellent service with us. All the best - Norton Way Peugeot.

Rated 5 out of 5 stars

Just purchased our 4th lease car from…

Just purchased our 4th lease car from Norton Way motors & have found the process user friendly & professional from the sales team onsite. However the latest Credit Company Stellantis only seem to use a mobile App which is definatly NOT user friendly, its nearly impossible to contact them by phone or any other means, this needs to be addressed.

March 12, 2025
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Reply from Norton Way Group - NW Peugeot

Good morning Steve, thank you for the 5-stars and kind review! Glad to welcome you back again and that we could help. Thanks for your notes and we will be sure to pass this on. Thanks - Norton Way Peugeot.

Rated 5 out of 5 stars

Excellent service and customer relations

Through personal contact and expert advice, the experieince of buying another car was made easy.

March 6, 2025
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Reply from Norton Way Group - NW Peugeot

Good afternoon Mr Edwin Gruber, thank you for the 5-stars and kind words! We are pleased to hear that you received excellent service and your experience was made easy. We hope you are enjoying your 3008. and we look forward to welcoming you back again soon. Take care - NW Peugeot.

Rated 5 out of 5 stars

Great car

Dawn was so helpful throughout the process of buying our new car! Such a credit to the company!

February 21, 2025
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Reply from Norton Way Group - NW Peugeot

Good afternoon Ann, thank you for the 5-stars and kind words! We are pleased to hear that Dawn was so helpful throughout the process of you buying your new car. We will be sure to pass on your compliments to her and we hope you are enjoying your 2008. We look forward to welcoming you back again soon. Take care - NW Peugeot.

Rated 5 out of 5 stars

The whole experience was great friendly…

The whole experience was great friendly staff an great service

February 18, 2025
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Reply from Norton Way Group - NW Peugeot

Good morning Mr Steven, thank you for the 5-stars! Glad you a great experience with us! Take care - Norton Way Peugeot.

Rated 5 out of 5 stars

Deans natural ability to turn a…

Deans natural ability to turn a commercial around for me so quickly and efficiently is an asset to your
Company so so pleased with not only the vehicle but amount of care that went into the sale was abs spot on promise nothing and give everything’s is some that must be a company policy many thanks again to dean

February 10, 2025
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Reply from Norton Way Group - NW Peugeot

Good afternoon Brian Huckle, thank you for the 5-stars and taking the time to write us this kind review. We are so glad you are pleased with your vehicle and we will pass on your compliments to Dean. Take care - Norton Way Peugeot

Rated 5 out of 5 stars

Helpful, friendly service every step of the way

I was very pleased with all the interactions I had with Stewart during the purchase of my new Peugeot 208. He was very friendly and helpful throughout the whole process.

February 16, 2025
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Reply from Norton Way Group - NW Peugeot

Good morning John Dixon, thank you for the 5-stars and taking the time to write us this kind review. Take care - Norton Way Peugeot

Rated 5 out of 5 stars

Peugeot 3008 GT Hybrid

We have purchased several cars from Nortonway and always deal with Dawn Daniels. She is such a lovely person, nothing is too much trouble for her.
We ordered this car in July 2024 and Dawn kept us up to date with details of delivery etc,
When we collected the car Dawn spent a lot of time showing us the layout of the controls and the various differences to our previous car. Dawn is the main reason we went back to Nortonway for our new car.

February 3, 2025
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Reply from Norton Way Group - NW Peugeot

Good morning Brian Buckley, thank you for the 5-stars and kind words! It is much appreciated and are very happy we could help and will be sure to pass your compliments on to the team. All the best - Norton Way Peugeot.

Rated 5 out of 5 stars

Excelent experience had my third car…

Excelent experience had my third car bought from Nortonway smooth process from ordering to collection thankyou
Nortonway Peugeot

February 1, 2025
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Reply from Norton Way Group - NW Peugeot

Good morning Muhammad Malik, thank you for the 5-stars! It is much appreciated and are happy you chose Norton Way Peugeot.

Rated 5 out of 5 stars

I would definitely recommend Norton Way…

I would definitely recommend Norton Way Peugeot…Staff were friendly and helpful. Very knowledgeable and were able to give advice to help me choose between ICE and electric cars. I’m really happy with my e2008 and they were extremely patient whilst I arranged a private sale of my car rather than part exchange. I can’t fault the service I received; no pushy salesmen just approachable, knowledgeable and friendly staff. Thanks in particular to David who took the time to arrange extra test drives and was always quick to respond to my emails whenever I had a question.

January 20, 2025
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Reply from Norton Way Group - NW Peugeot

Good morning Amy, thank you for the 5-stars and taking the time to write us this kind review! We are very happy we could help and hope to welcome you back again soon. Take care - Norton Way Peugeot.

Rated 4 out of 5 stars

Very Good

Very good service and good communication throughout the process from the sales person

January 12, 2025
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Reply from Norton Way Group - NW Peugeot

Good afternoon Andy Price, thank you for the 4-stars and kind words. We are happy to hear you received a very good service from us. Kind regards - NW Peugeot.

Rated 5 out of 5 stars

The service we got was great from start…

The service we got was great from start to finish. We were kept informed all the way through and the car arrived early. Very happy

January 18, 2025
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Reply from Norton Way Group - NW Peugeot

Good morning Sharon Gamble, thank you for the 5-stars happy that we could provide you with a great service from start to finish. We hope you are enjoying your Peugeot Rifter. Kind regards - NW Peugeot.

Rated 4 out of 5 stars

Stewart was an amazing salesman

Stewart was an amazing salesman. Very friendly and helpful and so patient.

However service team didn’t rate so highly. On final purchase day, a warning light went on before I even reached home. Had to go to my own mechanic next day. All four tyre pressures were incorrect - one significantly so. Was so not impressed.

January 10, 2025
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Reply from Norton Way Group - NW Peugeot

Good morning P Masters, thank you for the 4-stars! We are pleased you had an amazing experience with Stewart and we will pass on your compliments to him. Sorry to hear that you were not so impressed with our service department. Take care - Norton Way Peugeot.

Rated 5 out of 5 stars

Great service from Kieron

Great service from Kieron. The whole process was stress-free and easy.
Loving the new car.

January 16, 2025
Unprompted review
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Reply from Norton Way Group - NW Peugeot

Good morning Steve Phillips, thank you for the 5-stars and kind words! Happy we could help and that your enjoying your new car! Take care - Norton Way Peugeot.

Rated 5 out of 5 stars

Helped me through the process of…

Helped me through the process of selecting my new car. I was undecided between keeping the petrol car I had financed or whether to move to an electric car. They provided all the critical information to make the right decision for me without any pressure

November 3, 2024
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Reply from Norton Way Group - NW Peugeot

Good morning, thank you for the 5-stars and kind words! Happy we could help and appreciate your support and business, and hope to welcome you back again soon. Take care - Norton Way Peugeot

Rated 5 out of 5 stars

Purchase off new car

Purchase off new car
Dawn the sales person was great the service was First class

December 19, 2024
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Reply from Norton Way Group - NW Peugeot

Good morning Malcolm Allen, thank you for the 5-stars! Happy we could help. Take care - Norton Way Peugeot.

Rated 5 out of 5 stars

Excellent Service

Archie helped us purchase our car. We had been to many dealerships and not been successful. Customer service and communication was perfect start to finish.

December 20, 2024
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Reply from Norton Way Group - NW Peugeot

Good morning Chloe Frost, thank you for the 5-stars and kind words! Happy you chose Norton Way Peugeot, and hope you are enjoying your new car. All the best - Norton Way Peugeot.

Rated 5 out of 5 stars

Good service from start to finish

Good service from start to finish

December 21, 2024
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Reply from Norton Way Group - NW Peugeot

Good morning Sam, thank you for the 5-stars! Happy we could help. Take care - Norton Way Peugeot.

Rated 5 out of 5 stars

Professional dealership

Dave the dealer who sold us the car was knowledgeable, friendly and helpful. He explained the notability process well and had a good knowledge of the vehicle. I would happily buy from here again

December 17, 2024
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Reply from Norton Way Group - NW Peugeot

Good morning Daniel, thank you for the 5-stars. Take care - Norton Way Peugeot.

Rated 5 out of 5 stars

Friendly

Friendly, approachable staff who listened to what we were saying/we needed and ensured this was achieved

November 11, 2024
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Reply from Norton Way Group - NW Peugeot

Good morning Ema Makower, thank you for the 5-stars and kind words! We will be sure to pass on your compliments to the team. Take care - NW Peugeot.

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