We have purchased a new car from here and the service was exceptional. The guys were very helpful and knowledgable and helped us get the best deal possible. Thanks again.
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This is a new post due to the reply below. Don't change any engine settings without guaranteeing the engine's future operation. My Peugeot only had the engine acoustics checked, as described in the em... See more
Company replied
Having bought 2 cars from Dawn at Peugeot Letchworth before, it was an easy decision to use them for a third time. However, Dawn was day off, so Archie took care of us. He was friendly, put us at ease... See more
Company replied
Just purchased our 4th lease car from Norton Way motors & have found the process user friendly & professional from the sales team onsite. However the latest Credit Company Stellantis only seem to use... See more
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Company details
Written by the company
Norton Way Group is an established dealership group based in Hertfordshire & London. We've offered a variety of different manufacturers since opening in 1989 and strive to deliver only the best customer service.
Norton Way Group, Serving North Herts & London since 1989
Written by the company

- We strive to deliver only the best customer service.
- Our family-run business has been servicing a loyal customer base since 1989. Our customers appreciate the high level of customer service that we've delivered year after year.
Contact info
Works Road, SG6 1NT, Hertfordshire, United Kingdom
- 01462559759
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This company invites their customers to review, whether positive or negative
Replied to 52% of negative reviews
Typically replies within 24 hours
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Fantastic service.
Fantastic service. Amazing how quick the vehicle came .the politeness of staff and clearness of understanding the vehicle given to me.

Reply from Norton Way Group - NW Peugeot
I have recently purchased a Peugeot…
I have recently purchased a Peugeot 3008 GT Premium from Norton Way Peugeot in Letchworth the whole process was perfect from start to finish thanks for your help Archie really great service thanks Kim

Reply from Norton Way Group - NW Peugeot
A LONG DAY ON COLLECTION.
The price I paid for my pre-reg car was very good. My part exchange for my car was acceptable. The distance from the dealership was an issue ,but it didn't give us much choice due to the shortage of available cars in the category that we were searching. Would have liked a little bit more contact due to the distance. We did all the travelling on collection so I think a full tank of fuel was not too much to expect. Archie was very pleasant and helpful.

Reply from Norton Way Group - NW Peugeot
Amazing guidance and advice
Amazing guidance and advice. Good knowledge of the car and talked through everything. Rang the next day to make sure I got home okay and the car was okay! Brilliant service! Steve was amazing!!

Reply from Norton Way Group - NW Peugeot
Purchasing new car
Everyone was very helpful in helping us with our new car, our questions were answered, I will be recommending you to friends.

Reply from Norton Way Group - NW Peugeot

Reply from Norton Way Group - NW Peugeot
Dawn is amazing.
I have bought Peugoet’s for many years now and have always gone to Norton Way as has my family. The reason for this is Dawn. Over the years I have built a friendship with her and she has never left me down. She has excellent knowledge around the models and their features, is friendly, professional, knows her stuff, works extremely hard, and above all else is genuine and honest. In my opinion Norton Way would be lost without her.

Reply from Norton Way Group - NW Peugeot
Salesperson informative
Salesperson informative, friendly & professional, not pushy & respectful of giving me time to think details through.
After using the car for a couple of days a few minor faults showed up, however, after taking car back, as requested, to be looked at, they had no notification, so have to go back at the end of the month.
I feel there was a lack of communication somewhere.

Reply from Norton Way Group - NW Peugeot
Great Service
We have just purchased a car from you and the service from James has been nothing short of excellent. He fully understood our needs and explained all of the details of the car extremely well and thoroughly. He clearly understood the product he was selling to us. This young man will go far. We would certainly recommend Peugeot, Letchworth to anyone looking to purchase a car.

Reply from Norton Way Group - NW Peugeot

Reply from Norton Way Group - NW Peugeot
First time getting a car through…
First time getting a car through motability
Such a easy experience and such friendly staff
Nothing is a problem.
The car is perfect and lovely to drive
And stuart at norton way was very helpful and is still only a phone call away if need to talk about something we unsure of

Reply from Norton Way Group - NW Peugeot
Experienced people but I did my own homework too.
Experienced and friendly people - also, familiar with their branded vehicles.
I did my own research in order to find and test drive the vehicle in interest via Spoticar/ Car Care Plan. The vehicle was brought to the local dealership after I followed the right steps. The local dealership have provided good service so far but from my experience it may need some proactiveness from your own end too in order to move things forward.

Reply from Norton Way Group - NW Peugeot
Excellent service
All the staff were very friendly and helpful and James was so great at helping me with the whole process of buying my new car. I was pleased to be his first new car handover! Thank you all!

Reply from Norton Way Group - NW Peugeot

Reply from Norton Way Group - NW Peugeot
Great place to buy a car
The sales lady Dawn was so helpful and a pleasure to talk to, she found exactly what I wanted in my new car, I was very happy with the deal and am so happy with my purchase

Reply from Norton Way Group - NW Peugeot
Friendly helpful sales team
Friendly helpful sales team, didn’t feel pressured to buy and the didn’t push PCP fortunately. Overall a good experience.

Reply from Norton Way Group - NW Peugeot
David went above and beyond to make my…
David went above and beyond to make my car buying experience as comfortable as ever. Thank you David😊

Reply from Norton Way Group - NW Peugeot
Very good and quick to complete the…
Very good and quick to complete the purchase and hassle free to trade in your old van matching the price of other competitor's

Reply from Norton Way Group - NW Peugeot
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