Norton Way Group - NW Peugeot Reviews 

474
TrustScore 4.5 out of 5

4.6

Works Road, SG6 1NT Hertfordshire, GB


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Rated 5 out of 5 stars

We have purchased a new car from here and the service was exceptional. The guys were very helpful and knowledgable and helped us get the best deal possible. Thanks again.

Rated 1 out of 5 stars

This is a new post due to the reply below. Don't change any engine settings without guaranteeing the engine's future operation. My Peugeot only had the engine acoustics checked, as described in the em... See more

Company replied

Rated 5 out of 5 stars

Having bought 2 cars from Dawn at Peugeot Letchworth before, it was an easy decision to use them for a third time. However, Dawn was day off, so Archie took care of us. He was friendly, put us at ease... See more

Company replied

Rated 5 out of 5 stars

Just purchased our 4th lease car from Norton Way motors & have found the process user friendly & professional from the sales team onsite. However the latest Credit Company Stellantis only seem to use... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Machine Shop
  3. Auto Repair Shop
  4. Motorcycle Parts Store
  5. Motorcycle Shop
  6. Used Car Dealer

Written by the company

Norton Way Group is an established dealership group based in Hertfordshire & London. We've offered a variety of different manufacturers since opening in 1989 and strive to deliver only the best customer service.

Norton Way Group, Serving North Herts & London since 1989

Written by the company

We strive to deliver only the best customer service.
Our family-run business has been servicing a loyal customer base since 1989. Our customers appreciate the high level of customer service that we've delivered year after year.

Contact info

  • Works Road, SG6 1NT, Hertfordshire, United Kingdom

  • 01462559759

4.6

Excellent

TrustScore 4.5 out of 5

474 reviews

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1-star

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Replied to 52% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(474)

141 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic service.

Fantastic service. Amazing how quick the vehicle came .the politeness of staff and clearness of understanding the vehicle given to me.

December 2, 2024
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Reply from Norton Way Group - NW Peugeot

Good morning Michelle Smith, thank you for the 5-stars and kind words! We are pleased to hear you received a fantastic service from us. We will be sure to pass on your compliments to the team and we hope you are enjoying your new 208. Take care - NW Peugeot.

Rated 5 out of 5 stars

I have recently purchased a Peugeot…

I have recently purchased a Peugeot 3008 GT Premium from Norton Way Peugeot in Letchworth the whole process was perfect from start to finish thanks for your help Archie really great service thanks Kim

December 8, 2024
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Reply from Norton Way Group - NW Peugeot

Good morning Kim Webb, thank you for the 5-stars and kind words! We are pleased to hear you received a really great service from us. We will be sure to pass on your compliments Archie and Kim and we hope you are enjoying your 3008. Take care - NW Peugeot.

Rated 5 out of 5 stars

A LONG DAY ON COLLECTION.

The price I paid for my pre-reg car was very good. My part exchange for my car was acceptable. The distance from the dealership was an issue ,but it didn't give us much choice due to the shortage of available cars in the category that we were searching. Would have liked a little bit more contact due to the distance. We did all the travelling on collection so I think a full tank of fuel was not too much to expect. Archie was very pleasant and helpful.

December 6, 2024
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Reply from Norton Way Group - NW Peugeot

Good morning Ian Moore, thank you for the 5-stars! We will pass on your comments re the tank of fuel. We hope you are enjoying your new 3008. Take care - NW Peugeot.

Rated 5 out of 5 stars

Very helpful.

December 5, 2024
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Reply from Norton Way Group - NW Peugeot

Good morning Mr Thomas White, thank you for the 5-stars and kind words! Take care - NW Peugeot.

Rated 5 out of 5 stars

Amazing guidance and advice

Amazing guidance and advice. Good knowledge of the car and talked through everything. Rang the next day to make sure I got home okay and the car was okay! Brilliant service! Steve was amazing!!

November 30, 2024
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Reply from Norton Way Group - NW Peugeot

Good morning Rebecca, thank you for the 5-stars and kind words! We are pleased to hear that you received a brilliant service from Steve. We will be sure to pass on your compliments to him and we hope you are enjoying your new 3008. Take care - NW Peugeot.

Rated 5 out of 5 stars

Purchasing new car

Everyone was very helpful in helping us with our new car, our questions were answered, I will be recommending you to friends.

November 30, 2024
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Reply from Norton Way Group - NW Peugeot

Good morning Mrs Burnage, thank you for the 5-stars and kind words! We are pleased to hear that the staff were very helpful. We will be sure to pass on your compliments to the team. Take care - NW Peugeot.

Rated 5 out of 5 stars

First class services as always by Dawn and team

First class services as always

November 28, 2024
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Reply from Norton Way Group - NW Peugeot

Good morning Michael James, thank you for the 5-stars and kind words! We are pleased to hear that you are still receiving a first class service from us. We will be sure to pass on your compliments to Dawn and the team. Take care - NW Peugeot.

Rated 5 out of 5 stars

Dawn is amazing.

I have bought Peugoet’s for many years now and have always gone to Norton Way as has my family. The reason for this is Dawn. Over the years I have built a friendship with her and she has never left me down. She has excellent knowledge around the models and their features, is friendly, professional, knows her stuff, works extremely hard, and above all else is genuine and honest. In my opinion Norton Way would be lost without her.

November 3, 2024
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Reply from Norton Way Group - NW Peugeot

Good morning Zoe, thank you for 5-stars and taking the time to write us this kind review it is much appreciated! We are very pleased to hear of your experience with us and especially Dawn. We hope to welcome you back again soon. Take care - Norton Way Peugeot.

Rated 4 out of 5 stars

Salesperson informative

Salesperson informative, friendly & professional, not pushy & respectful of giving me time to think details through.
After using the car for a couple of days a few minor faults showed up, however, after taking car back, as requested, to be looked at, they had no notification, so have to go back at the end of the month.
I feel there was a lack of communication somewhere.

November 3, 2024
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Reply from Norton Way Group - NW Peugeot

Good morning Linda, thank for the 4-stars It is much appreciated and we would like to apologise for the lack of communication. All the best -NW Peugeot.

Rated 5 out of 5 stars

Great Service

We have just purchased a car from you and the service from James has been nothing short of excellent. He fully understood our needs and explained all of the details of the car extremely well and thoroughly. He clearly understood the product he was selling to us. This young man will go far. We would certainly recommend Peugeot, Letchworth to anyone looking to purchase a car.

November 3, 2024
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Reply from Norton Way Group - NW Peugeot

Good afternoon Janice Jackson, thank you for the 5-stars and kind words. We are glad we could help and will be sure to pass your compliments on to the team. Take care - Norton Way Peugeot.

Rated 5 out of 5 stars

First Class!

We always get a first class service from Dawn ….. very very happy.

October 29, 2024
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Reply from Norton Way Group - NW Peugeot

Good afternoon Maria Wilcock, thank you for the 5-stars! We are very pleased to hear you were very happy with your visit to us. Take care - Norton Way Peugeot.

Rated 5 out of 5 stars

First time getting a car through…

First time getting a car through motability
Such a easy experience and such friendly staff
Nothing is a problem.
The car is perfect and lovely to drive
And stuart at norton way was very helpful and is still only a phone call away if need to talk about something we unsure of

October 17, 2024
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Reply from Norton Way Group - NW Peugeot

Good morning Barry Gleeson, thank you for the 5-stars and kind words! We are so glad your experience with us was easy and the staff were friendly especially Stuart. We will be sure to pass on your compliments to Stuart and the team. We hope you are enjoying your new 2008. Take care - NW Peugeot.

Rated 5 out of 5 stars

Experienced people but I did my own homework too.

Experienced and friendly people - also, familiar with their branded vehicles.
I did my own research in order to find and test drive the vehicle in interest via Spoticar/ Car Care Plan. The vehicle was brought to the local dealership after I followed the right steps. The local dealership have provided good service so far but from my experience it may need some proactiveness from your own end too in order to move things forward.

October 1, 2024
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Reply from Norton Way Group - NW Peugeot

Good afternoon Alexandros, thank you for the 4-stars and kind words! Glad we could help. Take care - NW Peugeot.

Rated 5 out of 5 stars

Excellent service

All the staff were very friendly and helpful and James was so great at helping me with the whole process of buying my new car. I was pleased to be his first new car handover! Thank you all!

October 1, 2024
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Reply from Norton Way Group - NW Peugeot

Good morning Thomas Veasey, thank you for the 5-stars and we are happy you had an excellent service with us! We will pass on your compliments to James and we hope you are enjoying your new 2008. Take care - Norton Way Peugeot

Rated 5 out of 5 stars

Excellent service

Excellent service

October 1, 2024
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Reply from Norton Way Group - NW Peugeot

Good morning Lydis, thank you for the 5-stars happy you had an excellent service with us! Take care - Norton Way Peugeot

Rated 5 out of 5 stars

Pleasant and efficient

Pleasant and efficient. Kudos to d.mence.

September 28, 2024
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Reply from Norton Way Group - NW Peugeot

Good morning Christopher Davies, thank you for the 5-stars glad you had a pleasant experience with us! Take care - Norton Way Peugeot.

Rated 5 out of 5 stars

Great place to buy a car

The sales lady Dawn was so helpful and a pleasure to talk to, she found exactly what I wanted in my new car, I was very happy with the deal and am so happy with my purchase

October 1, 2024
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Reply from Norton Way Group - NW Peugeot

Good afternoon Sandra Webb, thank you for the 5-stars and kind words! We will be sure to pass on your compliments to Dawn and we hope you are enjoying your 3008. Take care - Norton Way Peugeot.

Rated 5 out of 5 stars

Friendly helpful sales team

Friendly helpful sales team, didn’t feel pressured to buy and the didn’t push PCP fortunately. Overall a good experience.

October 1, 2024
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Reply from Norton Way Group - NW Peugeot

Good afternoon Christina, thank you for the 5* rating and kind words! We will be sure to pass on your compliments to the team. All the best - NW Peugeot.

Rated 5 out of 5 stars

David went above and beyond to make my…

David went above and beyond to make my car buying experience as comfortable as ever. Thank you David😊

October 1, 2024
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Reply from Norton Way Group - NW Peugeot

Good afternoon Kudzi, thank you for the 5-stars and kind words! We will be sure to pass on your compliments to David and we hope you are enjoying your 208. Take care - Norton Way Peugeot.

Rated 5 out of 5 stars

Very good and quick to complete the…

Very good and quick to complete the purchase and hassle free to trade in your old van matching the price of other competitor's

September 19, 2024
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Reply from Norton Way Group - NW Peugeot

Good morning Mitchell Daly, thank you for the 5* rating and kind words! We hope you are enjoying your Partner van. All the best - NW Peugeot.

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