Banner for Not Just Travel

Not Just Travel Reviews 

7,709
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,039 reviews, reviewers overwhelmingly had a great experience with this company. Travelers consistently highlight the outstanding service and professional assistance offered by the knowledgeable team members when planning complex trips. People appreciate how staff members listen carefully to specific preferences to design custom packages tailored precisely to individual budgets and requirements. Some reviewers were happy with the proactive communication and regular check-ins maintained throughout the entire travel experience. Consumers also noted that agents handle all necessary paperwork, flight check-ins, and last-minute arrangements efficiently. Clients frequently emphasize that having professional support completely eliminates travel anxiety and ensures truly wonderful and memorable vacations.

What people talk about most

Holidays

Users describe positive interactions with holidays, highlighting how agents take the stress out of planning... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, patience,... See more

Service

Customers report a high level of satisfaction and positive experiences with the service provided. Reviewers... See more

Booking process

People report positive experiences with the booking process, describing it as seamless, effortless, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting professional and attentive support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you Chris for organising our fantastic holiday to sorrento. Hotel was just spot on, great location and lovely pool breakfast nice too. Great info on opportunities for trips and days out. A... See more

Rated 5 out of 5 stars

Dalene Ferreira has been exceptional responsive and patient with all our questions and combinations of possibilities to find a holiday that suited our family and budget. Always there to provide su... See more

Rated 5 out of 5 stars

Greg arranged a fabulous trip to Belfast for a long weekend, complete with recommendations for pubs to visit and sights to see outside of the city. I know that when I arrange a trip with Greg, every... See more

Rated 5 out of 5 stars

The service provided by Donna Stacey was exceptional. We had an initial phone call to establish our needs and discuss ideas. Donna listened and provided choices that matched our needs. Her knowledge w... See more


Company details

  1. Travel Agency
  2. Airline Ticket Agency
  3. Cruise Travel Agency
  4. Holiday Accommodation Service
  5. Travel Aggregator
  6. Travel Insurance Company

Written by the company

We Make Planning a Holiday Feel Like a Holiday! Skip the endless online searching and work with your own Personal Travel Consultant who will: - Create your perfect holiday by understanding your specific needs and preferences - Save you time by handling everything from flights and hotels to insurance and transfers - Secure you exclusive deals, upgrades and extras from over 450 travel brands - Offer flexible payment options including direct debit - Provide complete ABTA protection for your peace of mind As one of the UK's fastest-growing companies (FastGrowth200) and winner of Global Franchise Awards' #1 Lifestyle Franchise and #1 European Franchise, we combine the personal touch with award-winning expertise. Find your local Travel Consultant today and experience hassle-free holiday planning now.


Contact info

5.0

Excellent

TrustScore 5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(7,709)

947 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you Chris for organising our…

Thank you Chris for organising our fantastic holiday to sorrento.
Hotel was just spot on, great location and lovely pool breakfast nice too.
Great info on opportunities for trips and days out.
A lovely welcoming message when we arrived. Always at the end of the phone if we needed assistance. Even checked us in on our flights. A wonderful service thank you so much. 🤩🤩🤩

August 8, 2026
Unprompted review
Rated 5 out of 5 stars

Alison is the perfect Travel Consultant

Alison was thee most patient travel consultant from my initial enquiry through to amendments to the booking. Alison took the brief of a family city break to Krakow and nailed it. She booked us a central based aparthotel which was within walking distance of attractions and places of interest. So easy to work with, I'd highly recommend Alison as your go to travel consultant to book your holiday with (she even checked in with us whilst on holiday that all was going ok) aswell as Krakow as a city to visit.

August 18, 2026
Unprompted review
Rated 5 out of 5 stars

Alison was just amazing

Alison was just amazing, from the first phonecall she was professional, knowledgeable and helpful. She made the decision to book effortless for us and took away any worries we had. We would highly recommend her to anyone wanting to take the stress out of booking a holiday.

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

Gemma Outram

Gemma arranged a family holiday for 11 of us to celebrate a special birthday. After discussing the dynamics of a party ranging from 75 years to 6 months in age, the choice of resort & hotel was spot on. Thank you.

August 16, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic holiday thanks to Donna

We have just come back from an incredible trip organised by Donna Stacey and wow! From our first interaction with Donna at the very beginning of sharing ideas about what we thought we might want to do, to our lovely welcome home check in…she has been amazing! Personable, knowledgeable, always had every detail covered and nothing was too much trouble. She really took the time to understand us, what we liked and what we didn’t to make the best recommendations and basically was a total pleasure to work with, thank you Donna.
Donna organised a 7 day Mediterranean cruise for us with a 2 day city break in Rome at the start and then the same in Barcelona at the end. Sorted every detail, hotels, flights, transfers and was full of top tips for our first ever cruise experience (from drinks packages to arriving on the boat with our swimming stuff in a separate bag so we could make use of all the facilities immediately). Her recommendations were spot on!
Having not used a service like this before the treat of having someone else manage our check in, and the comforting feeling of having someone to answer any questions was amazing and I’ve discovered a complete no brainier. Donna even stepped in after my husband left his phone in our transfer to Barcelona airport and tracked it down for us!
We won’t be booking a holiday without Donna again.

August 21, 2026
Unprompted review
Rated 5 out of 5 stars

Mum & Son go to Krakow

Thank you for organising my Mum and Son trip to Krakow. You got the brief so beautifully and we had a memorable time. The area you based us and the hotel were two things that stood out as I don't think I'd have picked them if I'd organised it myself - but they made the trip. The excursion to Auswitz went well and the small group experience is one I'd do again. I loved the attention to detail with the restaurant recommendations. I look forward to booking many more trips with you, Sarah Emily McKee.

June 24, 2026
Unprompted review
Rated 5 out of 5 stars

A much needed short break on my own

Jenny organised a much needed short break away in the sun for me - I was travelling alone so the piece of mind that every step of my trip was easy and safe was fantastic .From convenient day flights from my local airport to the perfect adults only all
Inclusive hotel on the beautiful island of Minorca meant I had an amazing 5 days of R &R a welcome letter from Jenny, in my room on arrival reassured me that I was looked after throughout my stay too. Loved my hotel Valentin Star amazing food , service and daily entertainment comfortable day beds and chill out areas in the shade I would highly recommend to anyone needing a relaxing break in the sun thank you Jenny your a star ⭐

August 15, 2026
Unprompted review
Rated 5 out of 5 stars

Cruise booking with Laura Lee

We have just booked a cruise with Laura Lee and it was so easy! Laura was so helpful and accommodating and nothing was too much trouble. Her knowledge and support was second to none and we will most definitely be going to Laura for all of our holidays from now on

August 27, 2026
Unprompted review
Rated 5 out of 5 stars

I was looking for a trip to Australia…

I was looking for a trip to Australia to see my friend and some sights. Zoe Harmer was so good at putting a package together for me and my daughter. We both had a lovely time. Zoe checked in on us to make sure everything was ok when we were away and she also checked in for us for our flights, which was one less thing to worry about. Zoe listened to my needs and planned accordingly. Zoe gave me ideas and suggestions about our trip. I could not recommend Zoe enough. Will definitely be booking our next adventure with her. Thank you

July 27, 2026
Unprompted review
Rated 4 out of 5 stars

Our only choice in Travel Agents

‘Gemma’ (‘Poppy’) has been our Travel Agent for many of our recent P & O cruises, although most of the previous ones were booked direct with P & O.

Her friendly and personal interest in our bookings has made it a pleasure to deal with her.

She has answered all our queries promptly, and always met our requirements.

She makes the holidays more enjoyable by taking a lot of the worry and concerns away from us.

Hoping for many more bookings in the future.

August 15, 2026
Unprompted review
Rated 5 out of 5 stars

Donna Stacey was so incredibly helpful

Donna Stacey was so incredibly helpful, she planned a fantastic trip to Paris and Disneyland for us with a very short turnaround time between booking and departure. She listened to our needs and preferences and went above and beyond to get us what we wanted. She was so attentive and responsive to my many messages and even checked us in, and checked all was well when we arrived. Highly recommended her services, we are already looking at what we can book next! Thanks so much Donna.

July 29, 2026
Unprompted review
Rated 5 out of 5 stars

Dalene thankyou Vietnam was amazing

Dalene Ferreira has been exceptional responsive and patient with all our questions and combinations of possibilities to find a holiday that suited our family and budget. Always there to provide support and helping hand with what ended up being a complex visa situation 2 weeks before departure! We had a wonderful holiday and felt reassured that Dalene was there if we needed help.
Our trip was amazingly good value and one great option was that we could pay off over time which helped to make it a possibility for us.

We absolutely loved our experience and couldnt have wished for more. The culture food and friendly people were amazing. From sand dune riding to beach days temple tours street food tours!

August 9, 2026
Unprompted review
Rated 5 out of 5 stars

Latitude life are absolute travel stars

Latitude life led by Andrew and Anthony was incredible - they arranged a three week tour of Canada with a meet up with family - planes, trains, automobiles and ferries, bear watching, whale watching and even a special birthday meal on top of a mountain. Meticulous detail, well selected accommodation, tours and tips - really taking time to understand what we liked, our budget and making it so easy so we could truly enjoy it all - knowing all the detail and admin was taken care of before and during our holiday. Would not hesitate in commissioning them again and highly recommend!

July 19, 2026
Unprompted review
Rated 5 out of 5 stars

We booked a mini break to Spain with…

We booked a mini break to Spain with Carly last year and she was fantastic. At short notice we had the opportunity to go to New York this Summer. I spoke to Carly and explained we’d be looking to fly within 2 weeks. I also explained that I wasn’t sure if I’d need to book accommodation – and that it might be flight only. Carly was amazing – she was happy to look at accommodation incase I needed it, and very quickly sent through some options (flights were cheaper than any I’d found after hours of searching!). Carly tailored the flights to ensure we got the best prices but also made the most of our time in NYC. Nothing was too much for her – and she really made me feel at ease when I didn’t need the accommodation. Carly really did take the stress out of organising the travel side of things. Would recommend her 100% and will definitely be calling on her again. Thank you Carly!

August 10, 2026
Unprompted review
Rated 5 out of 5 stars

Successful group trip to Ibiza

We booked a group trip to Ibiza and usually group trips are a nightmare to arrange, but not this time! Our agent Ellie Parkinson made the holiday so stress free as we knew she was available to answer any questions and iron out any issues along the way - except we never had any issues as she booked us the best flight times, the easiest transfers we've ever had and the hotel ticked every single box of what we wanted. All within our budget. Will definitely book with Ellie again.

August 17, 2026
Unprompted review
Rated 5 out of 5 stars

Dimple & Sonali @Not Just Travel -HK, KS & BANGKOK

Just came back from a wonderful 19 day holiday from Hong Kong, Koh Samui & Bangkok!! The whole process was so well organised by Dimple & Sonali @ Not Just Travel as ALWAYS, that all we needed to do was turn up at the airport with our luggage! So seamlessly stress free travel is how we would describe our whole trip! It was so last minute for us to decide on this trip, basically Dimple & Sonali had 2 days to deliver on the goods, we knew where we wanted to stay, we are very particular with our flight timings - no early mornings no late night flights all had to flow with checking out/in times, what we wanted to do, who we wanted to fly with with and they PULLED OUT ALL THE STOPS TO MAKE IT HAPPEN! They are literally our personal concierge who worked so quickly to make our trip a dream come true with out ANY delays, stress, room issues, nothing! It was a holiday to paradise so beautifully curated exactly as we wanted it to be! Seats, meals, transfers all the way through booked!! Shout out to Destination Asia too, they are Fabulous, so helpful, organised, very informative and hands on for anything we may have needed at any time, we were treated like VIPs, 6 pick ups and drop offs all done with a smile so THANK YOU!

Can't wait for the next trip, so blessed to have such a personal service, already planning the next get away with Dimple & Sonali!

August 4, 2026
Unprompted review
Rated 5 out of 5 stars

I would like to say a special thank you…

I would like to say a special thank you to Shani our trusted agent who goes above and beyond when booking for you from start to finish.
Elephant lodge Sebatana South Africa is an absolutely amazing holiday getting to see the big 5. The food, staff and rooms are really amazing and a special thank you to Andre (AJ) our guide who went above and beyond for us to take amazing photos.

August 11, 2026
Unprompted review
Rated 5 out of 5 stars

What can I say what a compete pleasure…

What can I say what a compete pleasure to have this amazing person book my trip and everything was beautifully organised and planned to perfection I will be booking every year with Asma she is a god send and a truly amazing person - the way she went above and beyond to make sure everything was perfect was amazing to see DEFO recommend her trust me she is the best ❤️❤️

August 26, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look