Not On The High Street Reviews 

Louise was very kind, understanding and helpful when I lost my order. I was reassured and kwpt in the loop about my order being resent. Thanks!

Item not delivered 10 days after dispatch. No tracking info available from Royal Mail. Went onto your website and the links to the seller didn’t work. Ended up having to look up your co tact detail and those of the seller to make direct contact. I will never buy through Mit on the high street again.

Placed an order on 11th for a birthday on 19th - product says it would be delivered by 14th. By 17th there was no sign of it. Messaged the seller, but no reply after 24 hours. Messaged NOTHS, but no reply after 2 days, which took me past the deadline, so I had to find another gift elsewhere. Only after emailing NOTHS a second time did they reply, finally issuing a refund. Still no response from the seller in all this time. One star for issuing a refund, but the whole experience was very disappointing, and the system clearly needs to be improved.

I ordered a Mother’s Day gift well in advance. The company within the NotontheHighStreet brand (Musketeers of Norwich) didn’t update me on the progress at all but I noticed on my order that it said it should be received the day before Mother’s Day. There were no updates beforehand and lo and behold, she didn’t receive her gift! I message them and they gave some rubbish excuse about the ‘wrong oils being sent’….they then promised she would have it the next day. We all know how it goes - nothing, zilch. De nada! I did receive a refund but no apologies.

Ordered a topper for a wedding cake- order cancelled after 10 days. Terrible service

We had to chase my little parcel as it had been wrongly delivered but I finally got it this morning and it is a cute but tiny little pig on a silver chain in a blue pouch, nicely presented. Pig is smaller than I anticipated but still lovely for my young pig-besotted grand daughter. Thank you.

I ordered an item for Mother’s Day, which was lost by Evri and confirmed via email by Evri that the item had been lost and they couldn’t locate it.

When I contacted not on the high street, they blamed me for this claiming it was due to an incomplete delivery address but the item hadn’t even been delivered, it was completely lost.

They are refusing to help, claiming that the small business can’t afford to be out of pocket - but apparently I can!

They should be seeking reimbursement through Evri as they had lost the item, rather than their customer who will not be shopping with them again.

Item has not arrived for mothers' day as promised. And it still has not arrived at 5pm on Monday 16.03.26. I've got a very dissapointed and upset child waiting to give a present to her mother but thanks to a chain of poor service the item has not arrived. This is false advertising, if you can control your supply chain and use royal fail for deliveries, well, these are your business decisions that your company is responsible for. Sorry but we won't be buying from your website ever again.

I had received the wrong item from a seller and the customer service was efficient and well communicated.
Friendly language and gave the impression that the issue would be sorted.

Bought an personalised item for Mother’s Day, ordered on their frame time to be delivered by the end of the week, I had an email on Monday saying that’s it had been shipped, today is Friday and Evri still expecting it, I sent several emails but had no response, I wished I read the bad reviews beforehand. Never again

I have been in touch twice with James. The first time I was advised to contact the seller. This proved impossible as the return query e. mail address was not accepted. When I finally managed to contact the seller, the faulty item was deemed unreturnable. I again contacted James, who contacted the seller. The result was a refund. James was such a good help, a boon for us older customers who are not good with tech!!

Love the items / sellers promoted by 'Not on the High Street'. Great customer support. The returns process needs to be made easier. I would not recommend 'Not on the High Street' to family and friends, and certainly not the seller used in this instance. This has been amended due to the seller's comments. I will not recommend NOTHS to anyone.

I had a problem with an order and a wrong address. I was able to contact the seller and NOTHS and have the problem rectified. Always a good service

I had a minor problem with my order and contacted customer services. They were great. It was all sorted out very quickly and efficiently. Highly recommended.

Customer service is good, attentive and efficient.

I ordered a personalised sign in a similar style to railway 'totem' signs having seen the supplier (Made for You Gifts) via 'Not on the High Street'. All the letters were to be capitals in the same height to mirror those seen on the real signs. I did not expect a replica sign but I did expect all of the capital letter to be the same type. The letter J was not and effectively renders the sign useless. The customer service was poor and my complaint dismissed. All I have is a sign not as ordered. Quite why Not on the High Street associate themselves with dreadful suppliers I do not know.

Excellent customer a service. I made a mistake with the spelling of my email address and had a panic with no confirmation of my order. Dawn from NOTHS came back to me very quickly with an update.

Used to love this website and bought all pressies on it. Not anymore - I will now always go to ETSY. Website - put a simple search in and completely random things appear. I would seriously advise someone sorts out SEO on website.

We dealt with Grace and Valour through Not on the High Street to purchase two scarf rings. The product was beautifully designed and presented and arrived in very good time for Mother's Day. Thank you Rachel for your thoughtful and excellent service.

Very unhappy with being put out trying to find contact details for this lot.
I paid extra for quicker delivery -next day- and am waiting still.
I texted with James mc, plonker, whom told me one week before delivery.
Avoid at all cost as they're useless thieves of £4.99