I ordered an amended version of a product from one I had ordered previously, but their subsequent email had details of my first order, not the amended one. When I queried this I was told it could not... See more
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Review summary
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Awful customer service! You are quite good at sending, money off emails and notes etc for promotions, but when I need to contact, no email getting through, and I’ve tried x4 now. Please can you... See more
Company replied
I ordered a green glass jug with silver neck and handle for my husband to celebrate our emerald 55th wedding anniversary. In the advert it said it could be customised so I added an inscription to com... See more
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I ordered two gifts for my grandparents, paid express delivery. The money came off my bank and the gifts are still in the basket I have provided them multiple emails including contacting the sellers... See more
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Company details
Written by the company
Our purpose is to connect the best small creative businesses with the world!
Contact info
United Kingdom
- info@notonthehighstreet.com
- www.notonthehighstreet.com
2.6
Poor
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
the response to my email was very quick…
the response to my email was very quick and very helpful from Sharon
March 7, 2026
Unprompted review
Reply from Not On The High Street
Thank you for sharing your experience, Lynne.
We're happy to hear that Sharon was on hand to help, and we'll be sure to pass on your kind words.
All the best,
Customer Service
I ordered (Nancy & Betty Studio)…
I ordered (Nancy & Betty Studio) Christmas crackers. They were nice but one of the six crackers had no notion in it, which, for the overall price was rather a swindle.
When I wrote a review, Not On the High Street never replied.
December 25, 2025
Unprompted review
Reply from Not On The High Street
Thank you for taking the time to share your experience, Emma. We're sorry you were let down with one of your crackers.
We're always looking for ways to improve so we've passed your feedback on internally. If there is anything we can help with in the meantime, or if you have any further feedback please always let us know via email - info@notonthehighstreet.com.
All the best,
Customer Service
Avoid this come on.
Interesting operation.Offers goods ,accepts order with credit card details and order cancelled by the site later in day>Assuming a refund appears As yet a debit on c card and awaiting recredit
Day two no refund
Must look up local trading standards tel no
Tried e mailing and got a noreply automated message
Attention attracted and refund received
March 4, 2026
Unprompted review
Reply from Not On The High Street
Hello Neil,
Thank you for leaving us feedback. We're sorry you've had this experience.
Having looked into this, we can see this has now been resolved via our customer service team.
Rest assured, you would never have been left empty-handed. The payments take 3-5 working days to clear.
Best wishes,
Customer Service
Fast and to the point.
March 2, 2026
Unprompted review
Reply from Not On The High Street
Thank you for leaving a great review, Alexandra!
We're always on hand to help.
All the best,
Customer Service
Very responsive to any queries .
Very responsive to any queries .
Excellent customer care .
Thank you .
March 2, 2026
Unprompted review
Reply from Not On The High Street
What lovely feedback, Heather. Thanks for taking the time to share your experience.
All the best,
Customer Service
Great curious good quality gifts
This is the 2nd time I've bought gifts/items from Not on the High street (25/7/2023 & 26/2/2026)and on both occasions I've needed some information on my purchases and when I've written to them they have replied promptly and been very helpful and friendly. Their items are good quality items and beautifully designed and crafted. I would definitely shop from them again.
February 26, 2026
Unprompted review
Reply from Not On The High Street
Hello there,
We are so grateful for your continued support over the years and for taking the time to share such a thoughtful review. Thank you so much!
All the best,
Customer Service
I had an issue with an item I…
I had an issue with an item I purchased. Its the first time I've had to return something. Fortunately Marine was at hand to deal with it immediately. Its the level of customer service I appreciate, and have come to expect from Not On The High Street.
February 24, 2026
Unprompted review
Reply from Not On The High Street
Thanks for the great review, Colin!
We’re thrilled to hear that Marine provided quick, helpful support, which is exactly what we aim for. We'll make sure Marine gets the credit she deserves for assisting you so well.
All the best,
Customer Service
Scam company
Scam company, they allow anyone to sell and take your money for goods that don't arrive . Customer service takes ages to get hold of and help. Sellers dont reply. Refunds promised don't arrive.total scam and illegal business . Stay away
January 29, 2026
Unprompted review
Reply from Not On The High Street
Hello there,
Thanks for taking the time to leave your feedback. We are very sorry to hear that your order hasn't arrived.
If you still need help, please send us an email confirming your delivery address to info@notonthehighstreet.com, including your order number, we can of course take a further look into this for you.
Kind Regards,
Customer Service
poor quality products
They sell poor quality products and it’s really just not worth buying from them.
February 25, 2026
Unprompted review
Reply from Not On The High Street
Dear Richard,
Thank you for taking the time to share your feedback.
It saddens us to hear that you feel this way, as it doesn't meet the standards we pride ourselves on. Your feedback has been taken on board.
Best wishes,
Customer Service
I ordered an item ( not yet arrived)
I ordered an item ( not yet arrived)
I was offered a 10% discount and to join the NOTHS member club which I thought was free but was actually £10 a year
I joined thinking it was free and although it was my mistake I contacted NOTHS and was told the £10 members fee is non refundable!!!
Now they have asked me for feedback so here it is
Very unhappy and surprised at the lack of help and understanding from this company.
February 23, 2026
Unprompted review
Reply from Not On The High Street
We're sorry you feel this way, Zena.
Thank you for taking the time to share your experience.
All the best,
Customer Service
Sort any problem out easily
Had a problem but sorted quickly. Excellent service
February 25, 2026
Unprompted review
Reply from Not On The High Street
Hello Elizabeth,
What lovely feedback, thanks for leaving this review for us.
All the best,
Customer Service
Excellent customer service from Louise
Original email had been hacked and couldn't change my details without the original email. Got in touch with NOTHS who were very speedy, helpful and efficient at getting me logged back in. Thank you Louise!
February 24, 2026
Unprompted review
Reply from Not On The High Street
Thanks for taking the time to leave a review, Katherine.
We're really glad that Louise could help, and we'll pass on your kind words.
All the best,
Customer Service
Always easy and great gifts to choose from
My experience is always easy, efficient and timely delivery.
The gifts are good quality, a little expensive, but a good selection to choose from.
Follow up with delivery and any issues is always prompt and helpful.
February 24, 2026
Unprompted review
Reply from Not On The High Street
Thank you for your continuous support, Heather! What a fantastic review, we really appreciate it.
Best wishes,
Customer Service
bad customer service
My order arrived with the wrong fittings. Unlike other companies who are happy to rectify their wrongs, 'Not on the high street', kept me waiting for 3 days before issuing a reply, only to pass me back to the seller, asking for more information, photographs and original packaging. It's only a couple of door handles it's utterly ridiculous you cant simply send the correct fixtures.
February 24, 2026
Unprompted review
Reply from Not On The High Street
We're sorry to hear this, Paula.
Thank you for taking the time to share your experience.
If you still require help, please contact our customer service team, who are on hand to help via info@notonthehighstreet.com
All the best,
Customer Service
Helpful
i had put in the wrong email so i didn’t get a confirmation email stating that my order was received. the company has great communication and were able to find my order. they were polite and very helpful
February 20, 2026
Unprompted review
Reply from Not On The High Street
Hello Samantha,
Thanks for sharing your experience!
We’re really glad we could help you out.
All the best,
Customer Service
She had quick responses and she helped…
She had quick responses and she helped me to understand what I needed to do
February 24, 2026
Unprompted review
Reply from Not On The High Street
Hello Tomisin,
Thank you for leaving us a great review.
We're glad that we could help!
All the best,
Customer Service
Made ann error on the printed date
Made ann error on the printed date, and the company were very helpful on getting it resolved. Many thanks
February 16, 2026
Unprompted review
Reply from Not On The High Street
Thank you for leaving a review, Keith! We appreciate it.
All the best,
Customer Service
Terrible company and awful customer services - AVOID!!
Terrible company and awful customer services. I returned my purchase and have now been waiting 18 days for a refund. The seller does not respond to my emails. Have raised a complaint with not on the high street and they say I need to wait another 14 days for it to be issues!! Do not use, I have never had such a bad experience when purchasing something online.
February 24, 2026
Unprompted review
Reply from Not On The High Street
Dear Sarah,
Thank you for leaving us feedback. We're sorry you've had this experience.
Having looked into this, we can see this has now been resolved via our customer service team.
Best wishes,
Customer Service
I have finally received a refund after…
I have finally received a refund after nearly 2 months. At last Alexandra actioned it. Thank you.
February 22, 2026
Unprompted review
Reply from Not On The High Street
Dear Sandra,
Thank you for sharing your experience, although we're sorry it wasn't a smooth one.
We're pleased to hear Alexandra helped you get this resolved, and we'll pass on your gratitude to her.
All the best,
Customer Service
They charge you delivery PER item
They charge you delivery PER item. £4.99 per item 🤣🤣🤣🤣. Even if yiu order various items together. I'll go elsewhere, thanks.
February 19, 2026
Unprompted review
Reply from Not On The High Street
We're sorry you feel this way, James. Thank you for taking the time to share your experience.
As an online marketplace, our individual Sellers are located across the UK; therefore, purchasing from multiple Sellers may incur additional delivery charges.
Some of our products are listed with Free Delivery, and you can narrow your search using the ‘Free Delivery’ filter when browsing.
All the best,
Customer Service
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