Nova Car Hire 

From the website, I could not tell that the car I was renting was from downtown instead of the airport. There was a small airplane symbol next to the car I wanted to rent so I assumed from the legend that this meant airport pickup. After I got my booking confirmation, it said downtown and I tried to change it but they said they didn't have any cars at the airport. It would've been good to know that before making the registration. Luckily it turned out to be a good thing, but initially I was worried. All in all though, the car I got was brand new and running nicely. I didn't know I was getting a manual transmission car though.

Booking was easily done on line and the process at the airport was quick and efficient. The car was where I was told it would be and was clean and ready. Arrival back at Beziers airport was a little more tricky as we couldn't access the car hire car park. Once we had contacted someone from the company all was sorted out.

After shopping around for car hire at 3 other sites, I found the prices to be the cheapest at Nova. Booked my car hire and everything was complete within 10 minutes.

Initial cost was very reasonable but double it unless you want an £850 excess taken off your credit card in case someone bumps you or steals the car.

Also think about whether you want to pay another £20 for half a tank of fuel to save the bother of finding a petrol station nearby in a strange city with road works and one way systems. I did and didn't use all the fuel I paid for.

I booked this car and my arrival time changed by 3 hours.I asked for the car to be made available 3 hours earlier but was refused unless I paid a change charge. You also declined to ask the provider to change unless I paid you money. I rang the car hire company myself and they where surprised at your attitude and changed the hire free of charge.

Would I use your company again after this, I will leave you to ponder on that one

I chanced upon Nova online as I was searching for a car rental service in Penang. The whole transaction was fast and hassle-free. Upon arrival at the airport, we collected our car in minutes. Even upon return, the whole process was easy and it was really convenient. I will definitely use Nova again for my future trips!

as i asked for full insurance and second driver they charged me as expected very high rate for insurance but charged 47 euro for second driver.

at the end i payed double and as far as i could check the 15% downpayment has not been deducted from my bill at all-very bad feeling

When we arrived in Brisbane, we were on our way in no time. Easy to find office and very friendly staff made it a pleasant experience. We would definitely hire again

I think it is very bad when you confirm a rental company that does not exist in Sweden.

You confirmed for me to pick up the car from Alamo, a company not operation in Sweden.

The correct company was Europcar.

You need to review your system so this does not happen to other clients.

I booked a car for return at a different location. I was given a price and it was not clear if the price of leaving the car at a different location was included. I was charged about 50% of the rental charges extra for the different location. I would have liked to know the cost up front before booking.

I collected the car as agreed hastle and stress free. The company was very prompt in a reply to my email i had 48 mhours to reserve a car and nova did this in a day no time wasting. I would recommend this company to my friends and family very professional, curtious and friendly.

It was so convenient and good price, thank you very much!