Every night when my 5 year old daughter went to bed she became congested and a nagging cough started. I bought her the soft asthma and anti-allergy pillow and I am amazed that from the first night s... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We love our new duvets! We did have to wait a while for them due to issues with sourcing down, but in the end we appreciated how fast they were delivered after the factory reopened after Christmas. Co... See more
Novadown made me a special fill weight duvet inner after consulting by phone. Clear answers to my questions and a quote were received on the day of my initial enquiry. Delivery was slightly delaye... See more
I must just have a quick rave about my wonderful mattress topper from Novadown - it is so comfortable - like sleeping on a cloud. I have really noticed an improvement in my sleep quality since I bega... See more
Company details
Information provided by various external sources
Novadown, New Zealand’s leading manufacturer of European inspired duvets and pillows, was founded in the 1980’s in Auckland, New Zealand. From the beginning, Novadown made it its mission to offer down and feather bedding products of the highest quality. In 2001 Novadown was purchased by Ellis Fibre, one of New Zealand’s most innovative bedding companies and the founder of the famous Ellis Fibre Original Lavender pillow, and was relocated to Dunedin on New Zealand’s beautiful South Island. The company’s focus on luxury and comfort was emphasized even more when Novadown introduced the most luxurious of all downs – the Hungarian goose down - to the New Zealand market. Encouraged by the success of its Hungarian goose down pillows and duvets, Novadown went out to find other unique and exceptional materials that would offer their customers the ultimate sleeping experience. As a result, Novadown now also offers bedding products made from Alpaca, Bamboo, as well as Down Alternative for especially sensitive people. The care and pride Novadown puts into the creation of its products ensures you have a great sleep – night after night!
Contact info
152 Kaikorai Valley Road, 9011, Dunedin
- 0800 55 88 22
- www.novadown.co.nz
4.8
Excellent
449 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really great service
May 24, 2017
Unprompted review
A great duvet had to wait a while to …
A great duvet had to wait a while to get. It was very expensive.
May 24, 2017
Unprompted review
Warm and light alpaca duvet!!
The alpaca duvet is really warm and light. We are very enjoy it after a bit delay deliver. Will recommend to people who always feel cold in Winter season.
May 22, 2017
Unprompted review
Purchase of Mother's Day pillow special
Most impressed with prompt delivery of two pillows. Mother's Day special 2 for the price of 1. Just perfect, thanks.
May 22, 2017
Unprompted review
Novadown made me a special fill weight …
Novadown made me a special fill weight duvet inner after consulting by phone.
Clear answers to my questions and a quote were received on the day of my initial enquiry.
Delivery was slightly delayed - not their fault - and I was kept informed of progress.
The product perfectly fills my needs.
Service and attention to detail rarely seen these days.
May 22, 2017
Unprompted review
super warm and light
super warm and light, most important thing, it 's dust free, not like goose.
Excellent, and I will return to buy again to replace all the goose duvet in my home.
May 18, 2017
Unprompted review
very nice and warm plus well made
May 17, 2017
Unprompted review
I purchased the Hungarian 95% goosedown …
I purchased the Hungarian 95% goosedown pillow which is very flat and soft and gives no neck support. Paid a lot of money for it and now Lucas wants me to send it back and pay more money for it. Never buying a pillow online again because you can't try before you buy and not happy with the after sale response. I read another review where they arranged to return the pillow and increase the fill free of charge but they won't do it in this case. Be aware before spending so much money.
May 12, 2017
Unprompted review
Reply from Novadown
Hi Shaenaz, thanks for your review. Sorry that you are not pleased with your order, or the response you received. As mentioned in my follow up email, we have information on the website about our pillows that includes what firmness they are. We try to give our customers as much information as possible on our items to make the online shopping experience easier, including information on choosing what is the right pillow for you and it is there so we can try to do as much as possible to avoid situations like this. Sending the pillow back to us so we could increase the fill level for you was only a suggestion to help you with your problem, which unfortunately comes with extra cost due to more down being required. Kind regards, Lucas Mills, Novadown.
Service very good and prompt.
May 12, 2017
Unprompted review
Very impressed with service
Very impressed with service. My bamboo pillow arrived by courier The packaging was water damaged. After quickly opening the packaging I presumed the pillows would be ok cause they were zipped in plastic bags. They weren't ok they were water marked. When I phoned customer service even though I took full responsibility they immediately sent out two replacement pillows!!!!
You can't get better service than that.
May 11, 2017
Unprompted review
great pillows!
May 11, 2017
Unprompted review
Good to deal with
Good to deal with. Great pricing. A bit slow on delivery , but to be fair it was just before Easter
May 11, 2017
Unprompted review
Great online shopping experience
Great online shopping experience. Site was easy to use and informative. Delivery was prompt and duvet inner is really fabulous. Very happy with my purchase and will definetly use this site again in the future
May 10, 2017
Unprompted review
Four Seasons down and feather duvet inner
I am very impressed with both the product and service from Novadown.
The reason I specifically bought from this company is because they do NOT use the down and feathers from live geese and ducks.
The four seasons down and feather duvet I purchased is wonderfully light and warm.
This is the fourth duvet inner I have bought from Novadown, so obviously I am very, very happy with their products, great communication and excellent service.
May 10, 2017
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.