I ordered a perfume, waited several weeks for the delivery but it never arrived. After several emails they finally answered me the perfume was out of stock and if I wanted another perfume. I asked the... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My order 2019 I ordered twice Coco eau de parfum and twice they send me Coco Noir. Up to now no proposition to exchange. So I want you to send me as replacement : 2 Coco eau de Parfum or 2 Coco Mad... See more
Order was paid but did not arrive - no answer on my mail on delivery status. @your answer: the adress is correct and no delivery attempt was made, nor did the driver call. Reviewing dpd romania revie... See more
Company replied
This is the second time that I have shopped with Novaperfume. What I really like about them is that they also sell fragrances that were released a while ago. My parents still prefer to wear cert... See more
Company details
Written by the company
%50 off on many Designer Fragrances. You order, we deliver – it's really that simple.
Contact info
Poznańska 23/6, 00-685, Warszawa, Poland
- +31 (0) 85 800 02 35
- contact@novaperfume.com
- www.novaperfume.com
1.7
Bad
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Reply from Novaperfume
Dear Shantie,
Thank you for your nice comment.
We do our best to provide you with the best possible service. We are happy that you are satisfied. See you soon for your next order.
Please do not hesitate to contact us if you have any questions.
Contact: contact@novaperfume.com
Kind regards,
NovaPerfume
First time I ordered on this website
First time I ordered on this website.
And I will definitely recommend it and order again.
The package took a week after my order. But the communication by mail was great.
The product arrived on a perfect state.
November 19, 2021
Reply from Novaperfume
Dear Adil,
Thank you for your nice comment.
We do our best to provide you with the best possible service. We are happy that you are satisfied. See you soon for your next order.
Please do not hesitate to contact us if you have any questions.
Contact: contact@novaperfume.com
Kind regards,
NovaPerfume
Its takes to long before delivery
November 19, 2021
Reply from Novaperfume
Dear Serah,
Thank you for your comment.
Due to the density in our warehouse, we have to keep our order delivery time long. However, our team is working to shorten this time.
If you have any problems, please do not hesitate to contact us.
Contact : contact@novaperfume.com
Regards,
NovaPerfume
Reply from Novaperfume
Dear Dariusz,
Thank you for your nice comment.
We do our best to provide you with the best possible service. We are happy that you are satisfied. See you soon for your next order.
Please do not hesitate to contact us if you have any questions.
Contact: contact@novaperfume.com
Kind regards,
NovaPerfume
excellent prices and customer service…
excellent prices and customer service always present
November 16, 2021
Reply from Novaperfume
Dear Giuliana,
Thank you for your nice comment.
We do our best to provide you with the best possible service. We are happy that you are satisfied. See you soon for your next order.
Please do not hesitate to contact us if you have any questions.
Contact: contact@novaperfume.com
Kind regards,
NovaPerfume
Great service and international…
Great service and international shipping to Germany.
November 16, 2021
Reply from Novaperfume
Dear Customer,
Thank you for your nice comment.
We do our best to provide you with the best possible service. We are happy that you are satisfied. See you soon for your next order.
Please do not hesitate to contact us if you have any questions.
Contact: contact@novaperfume.com
Kind regards,
NovaPerfume
The goods arrived in order
The goods arrived in order. I am satisfied Thank you very much for your cooperation.
November 16, 2021
Reply from Novaperfume
Dear Jan,
Thank you for your nice comment.
We do our best to provide you with the best possible service. We are happy that you are satisfied. See you soon for your next order.
Please do not hesitate to contact us if you have any questions.
Contact: contact@novaperfume.com
Kind regards,
NovaPerfume
No confirmation Emil, so disappointing
I am very disappointed because i didn't receive any confirmation email after i ordered the goods.This lead me to contact my bank and the police for fraude after you didn't respond my calls and e-mails.
My bank card was blocked and i had to pay for a new one, so i ended up paying more than the price of the goods. I however received the goods after 9 days.
November 16, 2021
Reply from Novaperfume
Dear Philip
Thank you for your comment.
When I check our system, I see that all the emails you send are answered after a few hours. All confirmation emails about your order have also been sent to you. This includes your tracking link. Your emails may have arrived in your spam box. Could you please check?
Your calls made outside of working hours may not be answered. However, our phone lines are accessible during working hours.
We are truly sorry for the inconvenience you experienced.
If you have any questions, please do not hesitate to contact us.
Contact : contact@novaperfume.com
Best regards,
NovaPerfume
Reply from Novaperfume
Dear Ileri,
Thank you for your nice comment.
We do our best to provide you with the best possible service. We are happy that you are satisfied. See you soon for your next order.
Please do not hesitate to contact us if you have any questions.
Contact: contact@novaperfume.com
Kind regards,
NovaPerfume
Reply from Novaperfume
Dear Bernard,
Thank you for your nice comment.
We do our best to provide you with the best possible service. We are happy that you are satisfied. See you soon for your next order.
Please do not hesitate to contact us if you have any questions.
Contact: contact@novaperfume.com
Kind regards,
NovaPerfume
Reply from Novaperfume
Dear Teresa,
Thank you for your nice comment.
We do our best to provide you with the best possible service. We are happy that you are satisfied. See you soon for your next order.
Please do not hesitate to contact us if you have any questions.
Contact: contact@novaperfume.com
Kind regards,
NovaPerfume
Really good service and prices
November 14, 2021
Reply from Novaperfume
Dear Joanne,
Thank you for your nice comment.
We do our best to provide you with the best possible service. We are happy that you are satisfied. See you soon for your next order.
Please do not hesitate to contact us if you have any questions.
Contact: contact@novaperfume.com
Kind regards,
NovaPerfume
Good company!
November 14, 2021
Reply from Novaperfume
Dear Customer,
Thank you for your nice comment.
We do our best to provide you with the best possible service. We are happy that you are satisfied. See you soon for your next order.
Please do not hesitate to contact us if you have any questions.
Contact: contact@novaperfume.com
Kind regards,
NovaPerfume
I was extremely pleased with this…
I was extremely pleased with this company. My order was such good value. I like to keep track of my orders especially if l haven’t used a company’s web sire previously so l contacted them by email as l couldn’t see where my parcel was on the tracker over a weekend.
They responded the next day and assured me my order was on its way. They then followed up with another email letting me know and a third to say if my parcel didn’t arrive to let them know.
My parcel did arrive, well packaged and exactly as l ordered. Their company have such good value and totally contactable which is very reassuring and l will not hesitate to use Nova perfume again with full confidence.💯
Thank you
Patricia
November 14, 2021
Unprompted review
Reply from Novaperfume
Dear Patricia,
Thank you for your nice comment.
We do our best to provide you with the best possible service. We are happy that you are satisfied. See you soon for your next order.
Please do not hesitate to contact us if you have any questions.
Contact: contact@novaperfume.com
Kind regards,
NovaPerfume
Great service and prices
Great service, amazing selection of products at very good prices. My second order with Nova perfume and I am definitely a fan, will be purchasing more!
November 13, 2021
Reply from Novaperfume
Dear Customer,
Thank you for your nice comment.
We do our best to provide you with the best possible service. We are happy that you are satisfied. See you soon for your next order.
Please do not hesitate to contact us if you have any questions.
Contact: contact@novaperfume.com
Kind regards,
NovaPerfume
Very good email and website support
Very good email and website support. All perfumes arrived in good condition. Long delivery. I made an order on October 22, the order arrived on November 10 in Finland. I did not expect that for so long and unfortunately I was late with a birthday present for my friends for a few days. But considering the price, good! Thank you!
November 11, 2021
Unprompted review
Reply from Novaperfume
Dear Nina,
Thank you for your kind comment.
We do our best to provide you with the best possible service. We are glad you are satisfied. See you soon for your next order.
Please do not hesitate to contact us if you have any questions.
Contact: contact@novaperfume.com
Best regards,
NovaPerfume
Reply from Novaperfume
Dear Mantalena,
Thank you for your kind comment.
We do our best to provide you with the best possible service. We are glad you are satisfied. See you soon for your next order.
Please do not hesitate to contact us if you have any questions.
Contact: contact@novaperfume.com
Best regards,
NovaPerfume
Good products but unfortunately quite a…
Good products but unfortunately quite a long delivery time of 12 days.
November 10, 2021
Reply from Novaperfume
Dear Michiel,
Thank you for your kind comment.
We do our best to provide you with the best possible service. We are happy that you are satisfied. Due to the density, we have to keep the delivery times long. However, we are working to shorten this period. See you on your next order.
Please feel free to contact us if you have any questions.
Contact: contact@novaperfume.com
Kind regards,
NovaPerfume
Reply from Novaperfume
Dear Belafkih,
Thank you for your kind comment.
We do our best to provide you with the best possible service. We are glad you are satisfied. See you soon for your next order.
Please do not hesitate to contact us if you have any questions.
Contact: contact@novaperfume.com
Best regards,
NovaPerfume
I have received my perfume
I have received my perfume. Everything is in good conditions.
Exactly what I was expected.
Thanks Novaperfume.
November 8, 2021
Reply from Novaperfume
Dear Yessica,
Thank you for your kind comment.
We do our best to provide you with the best possible service. We are glad you are satisfied. See you soon for your next order.
Please do not hesitate to contact us if you have any questions.
Contact: contact@novaperfume.com
Best regards,
NovaPerfume
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.