Booking process was good, all seems straightforward so far. But having issues contacting office though, need to make an enquiry and the chat system never seems to be working ?
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lots of good properties in interesting places at reasonable prices. However, each one could do with more info on what's in the surrounding area.
The range of properties available is great, however beware of hidden charges. Electricity is often extra (and can be expensive if you have air conditioning or a pool at the property). We had a charge... See more
I contacted you because your website told me my deposit had not gone through, though my bank was showing it had. After investigating the question you confirmed my booking. Next day I found nothing had... See more
Company details
Written by the company
NOVASOL is one of the largest providers of self catering holidays in Europe with 50,000 holiday properties.
Contact info
The Triangle, W6 0LG, London, United Kingdom
- www.novasol.co.uk
3.5
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible customer service
A property we rented specifically because it had two bathrooms which we needed as we were two couples and wanted privacy. The upstairs shower room was unusable due to the shower door not fitting tightly. We tried showering three times and the resulting flood was unacceptable. A clean up job each time! We reported it to the housekeeper who said several people had complained but the owner did nothing. On our return to the UK we emailed novasol and were told that we did not have a complaint as the shower was working. As far as novasol were concerned having to mop the floor was not a problem. Not good enough and VERY poor service.
Novasol has cornered the market for rental properties in France so it's difficult to find a company that offers such a wide choice but the customer service is abysmal.
April 12, 2025
Extortionate fees
Ignored emails
Extortionate fees for cleaning and electric
House was well below par
Rodent droppings in soap dish
Broken floor tiles
Air con not adequate
July 8, 2025
Unprompted review
My bad experience with Novasol
I rented Villa Sophia in Tuscany from Novasol, first of all I wasn't told that I'll have to pay for electricity used till after my booking, upon arrival on Sat we found out there was no hot water in the villa, we had no hot water till Tuesday, some 4 days later, I kept contacting them, only to be told they had informed the person who was the key holder!!
Also no wifi for the whole duration of my 2 weeks stay which meant no internet access for our phones and computer and no tv, I kept informing Novasol they kept telling me it's getting sorted the next day !! at the end they offered a derogatory 180 Euros, it cost us more than that for the data use over the 2 weeks, not mentioning the lack of entertainment and loss of business for not being able to stay in touch via computer, I shall not use them again and would not recommend them.
June 14, 2025
Unprompted review
Great selection of properties and easy to book.
Having used Novasol in the past it was an easy decision to return this year. Even used the chat to clarify some points which were dealt with quickly.
Now looking forward to the holiday.
July 14, 2025
I had a good experience when booking…
I had a good experience when booking with Novasol. Used them last year and I am looking to book again this summer.
July 15, 2025
Unprompted review
Always been very pleased.
Booked with novasol on several occasions always be very happy with whole process.
July 8, 2025
I have used this company in the past
I have used this company in the past, really easy booking process and quick communication.
July 7, 2025
No problems (so far) here.
We’d used Fincallorca before so headed back to the Novasol website to look for a villa for our 2026 summer holiday in Mallorca. As always they have a great selection of high quality properties and we quickly found one that suited our requirements and tastes. Checking dates for availability was really simple as was the booking process. All in all a great booking experience and if our previous holiday is anything to go by, we expect the in country service to be just as good.
July 9, 2025
Brilliant company
Brilliant company. Staff in Greece very helpful and responsive. Villa was great and staff were on hand for any questions before and during our stay. Highly recommend Novasol.
July 4, 2025
Easy to book on line and to manage…
Easy to book on line and to manage booking through the online account. It would be better if there was a call centre to speak with a sales assistant but the online service was very helpful itself.
The holiday home was exactly as it was described on the website and as it was represented in the photos. We had a lovely holiday.
May 22, 2025
Easy to use site
June 23, 2025
Novasol Booking
We found the booking process at Novasol
straightforward and also the price quoted for the rental was very reasonable.
June 18, 2025
Accidentally booked an apartment with…
Accidentally booked an apartment with no air con tried to ask for help as another property available at the same resort and was happy to pay extra wouldn’t even acknowledge me nor even entertain a conversation it was 4 days pass the 42 days but just kept copy and paste the same answer - not within 42 days would NEVER recommend or use them again
June 18, 2025
I made a booking for next October but…
I made a booking for next October but realised later that I couldn't get a flight till the following day.
I contacted the help service, and they quickly cancelled the booking and arranged the apartment for the new dates. Very efficient and helpful.
June 19, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.