NOVASOL UK Reviews 

1,755
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 106 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently mention that the online booking system is very simple to use and helps them find suitable holiday accommodations easily. Consumers also enjoy exploring a wide range of interesting locations offering attractive and reasonable price points. Some reviewers were not happy with customer service and experienced sudden, frustrating booking cancellations. A few other people also felt that poor communication and unresponsive support representatives left them completely stranded during their trips. Some customers additionally noted unexpected extra costs such as high cleaning fees or additional electricity charges.

What people talk about most

Booking process

Reviewers highlight ambiguous aspects of booking_process, reporting a mix of very smooth experiences and... See more

Website

Customers had ambiguous experiences with website navigation and booking. Many people praise the platform for... See more

Customer service

People report negative experiences with customer service, consistently describing support as unhelpful and... See more

Location

Consumers find location to be ambiguous, reflecting a wide divergence in experiences. On one hand, many... See more

Price

Users describe ambiguous interactions with price, as experiences vary significantly. Many customers praise... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Booking process was good, all seems straightforward so far. But having issues contacting office though, need to make an enquiry and the chat system never seems to be working ?

Rated 4 out of 5 stars

Lots of good properties in interesting places at reasonable prices. However, each one could do with more info on what's in the surrounding area.

Rated 3 out of 5 stars

The range of properties available is great, however beware of hidden charges. Electricity is often extra (and can be expensive if you have air conditioning or a pool at the property). We had a charge... See more

Rated 3 out of 5 stars

I contacted you because your website told me my deposit had not gone through, though my bank was showing it had. After investigating the question you confirmed my booking. Next day I found nothing had... See more


Company details

  1. Vacation Rental

Written by the company

NOVASOL is one of the largest providers of self catering holidays in Europe with 50,000 holiday properties.


Contact info

3.5

Average

TrustScore 3.5 out of 5

2K reviews

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3.5

All reviews

(1,755)

105 reviews in the last 12 months

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Rated 5 out of 5 stars

Offered us a vast choice of…

Offered us a vast choice of Destinations and Villas and in general I found searching relatively easy. My only issue was with the very basic floor plans included in the array of photos of the properties.
Having selected a Villa I found the booking process very simple and efficient and the customer care after booking is excellent.

March 18, 2025
Rated 1 out of 5 stars

Don't book with them via Airbnb!

Don't book via Airbnb if Novasol are the host. Novasol send you over to their website, where you'll see the real reviews which are mostly bad, and they'll want you to pay more than the agreed cleaning fee, via bank transfer outside of Airbnb, before you get there. You'll lose half of your money and Airbnb won't help you.

March 8, 2025
Unprompted review
Rated 5 out of 5 stars

The actual process of booking on sight…

The actual process of booking on sight was excellent. Unfortunately I am unable to get access to “my account” via my email address and password - a problem I encountered last. Please send me a link to go straight to my account.

February 22, 2025
Rated 1 out of 5 stars

Was going to book a rental in Italy but…

Was going to book a rental in Italy but I couldnt see any reviews for the property and there were questionable extras fees that werent explained unless you booked the villa. I messaged them to ask was it a new rental as it was very strange that such a beautiful villa had NOT 1 review?? They said it wasnt a new rental and they cant make people give reviews and if people dont want to comment thats up to them ...which says so much that they are trying to rent a complete dud of a villa, why wouldnt anyone leave 1 review as it looked absolutely beautiful and when I asked about the EXTRA fees that would be added at the end of our stay and billed to our account they wouldnt give me any details. The whole communcation gave me really bad vibes and seeing the reviews it leads me to think they may have some good properties but they also make a lot of money renting out very dodgey places and hope people dont complain or have compaints dissmissed. AVOID - if a vill has no reviews be VERY WARY!!

February 18, 2025
Unprompted review
Rated 5 out of 5 stars

Great

Novasol are great at providing comfortable villas at reasonable prices with great customer service 👌

February 12, 2025
Rated 3 out of 5 stars

One booking success and one failure.

We have tried to book two properties in Italy. The first took about two weeks to let us know after two fruitless phone calls - a property showing us available ought to be bookable within 24hrs.
The second booking was accepted instantly and was as good as it can be - except there is a suggestion that we have to pay for the linen - surely someone could let us know how much and when to pay . . .

February 7, 2025
Rated 5 out of 5 stars

Excellent Customer Service

I was unable to complete on line so called Novasol. The customer service we spoke to was very helpful. He made the booking for us and sent an email promptly telling us the costs etc.

Very reassuring to talk to someone who had time and patience to listen to our requirement.

January 21, 2025

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