Booking process was good, all seems straightforward so far. But having issues contacting office though, need to make an enquiry and the chat system never seems to be working ?
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NOVASOL is one of the largest providers of self catering holidays in Europe with 50,000 holiday properties.
Contact info
The Triangle, W6 0LG, London, United Kingdom
- www.novasol.co.uk
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Easy to book
Offered us a vast choice of…
Offered us a vast choice of Destinations and Villas and in general I found searching relatively easy. My only issue was with the very basic floor plans included in the array of photos of the properties.
Having selected a Villa I found the booking process very simple and efficient and the customer care after booking is excellent.
The booking was straight forward
The booking was straight forward, we have been to the same apartment previously it was satisfactory which is why we chose to go back
Don't book with them via Airbnb!
Don't book via Airbnb if Novasol are the host. Novasol send you over to their website, where you'll see the real reviews which are mostly bad, and they'll want you to pay more than the agreed cleaning fee, via bank transfer outside of Airbnb, before you get there. You'll lose half of your money and Airbnb won't help you.
Easy to use and book But there is no go…
Easy to use and book But there is no go back to the list facility after choosing a villa
The actual process of booking on sight…
The actual process of booking on sight was excellent. Unfortunately I am unable to get access to “my account” via my email address and password - a problem I encountered last. Please send me a link to go straight to my account.
Was going to book a rental in Italy but…
Was going to book a rental in Italy but I couldnt see any reviews for the property and there were questionable extras fees that werent explained unless you booked the villa. I messaged them to ask was it a new rental as it was very strange that such a beautiful villa had NOT 1 review?? They said it wasnt a new rental and they cant make people give reviews and if people dont want to comment thats up to them ...which says so much that they are trying to rent a complete dud of a villa, why wouldnt anyone leave 1 review as it looked absolutely beautiful and when I asked about the EXTRA fees that would be added at the end of our stay and billed to our account they wouldnt give me any details. The whole communcation gave me really bad vibes and seeing the reviews it leads me to think they may have some good properties but they also make a lot of money renting out very dodgey places and hope people dont complain or have compaints dissmissed. AVOID - if a vill has no reviews be VERY WARY!!
Great
Novasol are great at providing comfortable villas at reasonable prices with great customer service 👌
Really easy to book!
Really easy to book, let's see how good the holiday actually is. Watch this space!
One booking success and one failure.
We have tried to book two properties in Italy. The first took about two weeks to let us know after two fruitless phone calls - a property showing us available ought to be bookable within 24hrs.
The second booking was accepted instantly and was as good as it can be - except there is a suggestion that we have to pay for the linen - surely someone could let us know how much and when to pay . . .
Easy booking process
We have been using Novasol many times to book cottages in France. Easy booking process, good descriptions and choice.
Property search was easy and accurate…
Property search was easy and accurate with all requirements met
Great website easy to use
I've used Novasol a few times and they…
I've used Novasol a few times and they seem to have those hard to find ideal places you cant find on other sites
Easy to use website
Really friendly and polite staff when I…
Really friendly and polite staff when I had to change the dates of our holiday. Would recommend Novasol to a friend.
Excellent Customer Service
I was unable to complete on line so called Novasol. The customer service we spoke to was very helpful. He made the booking for us and sent an email promptly telling us the costs etc.
Very reassuring to talk to someone who had time and patience to listen to our requirement.
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