NOVASOL Danmark Reviews 

Send many complains about several houses now no response no no solutions. I am not happy with invoice afterwards because the heater and boiler is not made for a big house.
Its why the houses used too much energy. No sleep because curtains are not sufficient. Blood on my bed dirty and other things. I am not going to pay 400euro energy for that house you are crazy this is fraud. I will go to court if you are not coming with a decent solution for all my complains.

Irresponsible company. We rented a house with sauna, jacuzzi and swimming pool for 3 nights Fri-Mon. We arrived on Friday evening and found the pool and sauna facilities under renovation, no one warned us about this. After complaining, they said - we will call you tomorrow morning, no one called. Finally, the Danish branch offered another house, they sad if you pay more you can move there. We didn't agree to pay, then they replaced booked house to another with no extra cost. We moved on Saturday noon. There was no jaccusi and sauna only worked for half a day. We called for help how to turn on the sauna and we got the answer - today is Sunday, we can help only tomorrow (the day of our departure). In the end, they gave us a compensation of 250 kr., follow they Rental Terms and Conditions section 15 and the case was closed.

I was happy with the low price of the 3 bed bungalow I rented from NOVASOL but once I left the property they came at me with ludicrous charges for cleaning, electricity and water.I had cleaned the property thoroughly before I left and there example of my not cleaning was a bedroom I never used.
I was hounded by NOVASOL to pay more money and I felt they never read my replies to their emails. I will definitely not rent through NOVASOL again

Don’t ever rent with Novasol its the worst company ever to rent from, you willl put your Holiday on a Russian roulette by Renting via them, disgusting dirty house, impossible to reach the customer service , we waited over 12 hrs without a reply and lost 1000€
if you read the reviews you will find many people in same situation .

Pathetic. Make a booking and then change the house without making any confirmation of the change. Then send us to an alternative and leave us standing in the dark when no electrical supply could be established. Had to find out own alternative in the end as the office closed before we could get help.

Communication at its worst and a total lack of service or care for how they put out people ....more concerned about following a script than dealing with people.

We stayed at a beautiful house in Denmark. We had a fantastic stay. The check in was horrible, however, because we should have picked up the keys to the property at the Novasol office in a city about 15 min away. This was not communicated to us.

After we received the statement about our consumption, we were shocked to find out that we were charged almost 600€ for one week of stay. They did not provide us with any sufficient proof about the meter readings. They didn't take any photos of the meters. Unfortunately, we didn't either at check -in ( probably because we were so upset about the difficult check in experience) but we do have pictures of the reading when we left. The numbers they provided us with do not match with our numbers. It is questionable that the numbers at the beginning of our stay are correct as well. They probably read the meters after they cleaned the house and used up more electricity and water. I shouldn't have to pay for consumption when I already pay for the cleaning.

Beware of a very high consumption bill. We arrived at a house that was extremely hot with all the heaters turned up to the highest level ( in the middle of the summer). We turned off all heating for the entire week we were there BUT the pool heating, which we were not allowed to touch. It was set too high and we were asked to open the windows to regulate temperature. It is absolutely beyond me how 600€ supposedly were accumulated.
They demand we pay the bill without any sort of proof of our actual consumption.
I will not book with Novasol again!

Novasol very slow to react to any issue, just horrible customer service, it's so upsetting...

The stay was nice, house was nice, holidays were nice and everybody was happy, until I received a super aggressive letter from Intrum telling me that I did not pay cleaning fees.
The fact is that all settlements to pay the rent were automatic, so when I received an email (in Danish, language that I don't read), mentioning cleaning fees, I said to myself "fair enough, I was aware about cleaning fees, they will take the amount on my card". But in fact a proper payment was needed from my side. Of course when I received the letter from Intrum I paid immediately and inform them but 2 weeks later I receive a second letter from Intrum for the same invoice (with higher fees of course). That's unacceptable, especially when you don't have a clear communication.

Company is trying ists best, unfortunutelly short time bookin have much bigger prices then i could expected. That is Just most recent thing. Otherwise iam glad to order accomondarion everytime in here.

everything was just right

The service is good, but I wo prefer to speak to someone in person, when a problem occurs like it was in former ays.

Absolutely terrible experience. We rented one of their « luxury collection » house in Denmark, upon arrival the place was a complete mess, like if someone has been living in it for weeks and nobody cleaned up after.

The entire kitchen was covered by a thick layer of fat, the cutlery wasn’t properly washed and still had marks of food, the bathroom was full of moist and the cupboards full of human hairs and toothpaste marks.

Additionally the furniture was in a horrible shape, it literally looked like the sofa was taken from a dumpster, full of hairs and looking disgusting.

If that wasn’t enough, our shower was broke and the temperature couldn’t be changed, it was icing cold. The staff has been called and emails everyday and after 4 days, they did nothing. Emails and calls are simply ignored at this point.

We were offered a compensation of 23€ for all this trouble.

After 10 years travelling in Denmark on a quarterly basis, this is the first time we went out of our routine and booked with this company. They won’t be seeing us anytime soon.

UPDATE: WHILE RESPONSE SAYS SATISFACTORY COMPENSATION WAS PROVIDED, THIS ISN'T CORRECT. AFTER MANY BACK AND FORTH, WE RECEIVED A SMALL COMPENSATION THAT WASN'T ANYWHERE NEAR SATISFACTORY

please have English version available

We rented a holiday house for 1 week in Sweden. Upon arrival the toilet wasn't functioning and the hot water from all taps was dark brown. The Novasol service was completely unhelpful on the phone and just told us, that the owner need to fix it. We had to manually flush the toilet until the toilet and the hot water were finally fixed after more than two days. We claimed compensation. After more than 2 months Novasol got back to us, refunding less than 3 % of the payed rent.
No immediate help in case of crucial facilities not working and afterwards not even properly compensating the customers!

Hello

Quiet and beautiful house, good for a family, there is a water leak in one of the toilets, and in general it was a good experience.

very friendly staff,
uncomplicated and competent advice. one great price-performance and all-round care. very nice houses, something for everyone.
Gladly again at any time, we can recommend Novasol 👍