NOVASOL Danmark Reviews 

I paid the rent and cleaning with the booking, one day before coming to the house. On the way up your agency sent another email asking for payment of the deposit. Because I was driving I did not see that email before arriving at the house. Upon arrival I saw the mail and that we would not receive the keybox code until after payment of the deposit. I immediately tried to pay but the system didn’t work, it got stuck before I could even enter my card number. I tried to ask for advice, first with your bot who after some time put me through to an agent who told me to pay which I said I kept trying. She then gave me a phone number and I got stuck for 35 minutes in a queue before being told again that it was my fault. I should try with my computer rather than with my phone. So I found myself sitting in the drive of the summerhouse, with my laptop using my phone internet, trying to connect to your website. Once I had logged in I had the exact same problem, called your hotline again, was told it was my card again, and that they would not give me the code „because it was company policy“. Then a young lady appeared at the house who was supposed to check if the house is clean. I asked her for help, she called the office who told her to tell me the same thing all over again. I showed her how I was trying to pay on the phone and on the computer and she saw that it was clearly a system failure, not my card.
She then called the office again and told them to try there which gave exactly the same result. So she was told to let us in and tell us to keep trying to pay throughout the evening and the next day.
I am here on business and I had an appointment last night to which I arrived late and keeping trying to make a payment was not an option.
I suggest you check your software and talk to your call centre staff so it does not happen to anyone else that they sit outside a house that has been paid for through no fault of their own.

Everything has worked fine with Novasol.

(FP218) a trashed house, a broken bathroom, threads against neighbors, police called twice, absolute silence when we tried to contact Novasol, etc. All in 5 weeks. When we entered with Novasol, we agreed that the house should not be hired out to large groups of people (age 20-45). When we realized that this was in fact the tenants Novasol had invited into our home, we were surprised. Afterwards Novasol claimed that they couldn’t rule out these groups of tenants, which is fair. But that was not what we agreed on.
(Novasol asked for these informations - otherwise this post would be deleted)…

We tried to hire out our house in France through Novasol. We had very clear agreements on the use of our house. Every single one of these agreements were broken. Our house was trashed by Novasols guests and our neighbors had to call the police multiple times. Every time the respond from Novasol was complete silence. However, when we wanted to get out of the contract, Novasol suddenly was where good af communicating, demanding their price. Which we obviously payed.
If you consider hiring out our house through Novasol, I strongly suggest that you read the
contract thoroughly and make additions for your safety. Novasol is not going to help you, if there is problems with the tenants. We were extremely disappointed, and had to spend a lot of money fixing the damage on our house caused by Novasols guests

Alt spiller

We had a super lovely house by the beach, everything was just fine. Unfortunately we had some payment issues beforehand because the server of Novasol was not working. Otherwise it was good.

As a fairly large travel agency is it weird you don’t have any staff on weekends. We wanted to rent from Monday and when I contact you on the end of you working hours Friday. You don’t get any help.

Yesterday(Wednesday)night we found out that it was dripping water on the technical room. No help to get even if you call you emergency number and after lots of search I found the owner of the cabin as I don’t get any help from you.

All of this makes me not wanna rent again from this company.

Easy process, good search features and filters.

Hjemme side svær at navger ridt

I choose the dates for my holidays and the results show many options but none were available for the chosen dates! I had to check individually each house to see availability for my holiday dates.

Three months after the incident below we were contacted by Novasol.
They expressed their regret about what had happened and decided to compensate us for the inconvenience their handling had created.
They further said that they are working on improving their robotic telephone switchboard so that the communication difficulties will not be repeated in the future. The call from Novasol concerned the following:

Novasol canceled our rental around 13 hours before we were supposed to move in. We had to struggle for hours to get through their switchboard and when we finally succeded, they were stone cold about our situation, with four tired kids in the car and nowhere to go a few days before Christmas.

We had been driving since morning the day before our rental was supposed to initiate and in the afternoon, 13 hours before we were supposed to enter the rental, while we were on the road, Novasol had tried to call us twice at a two-minute interval.

With reference to their two missed calls, Novasol claimed that it was our fault that they unilaterally had decided to cancel everything. They left us with no place to stay a few days before Christmas and nowhere else to go.

Novasol felt no obligation to fulfill the deal or to in any way compensate us.
Furthermore, their robotic telephone switchboard works as an almost impenetrable wall, making it almost impossible to get to talk to some sort of human being at the company.
Only by saying the words "the house is on fire" did we manage to get through.

My request was to make a change to the extra services because I had made a mistake.
This action was carried out by cancelling the booking and creating a new one without notifying me or consulting with me.
This became clear to me when I received an email about a new deposit for this new booking.
In the chat I only received confirmation of the change.

Novosol website great, but try to talk to a human impossible. You are recommended to chat with AI, computer that doesn't always understand the questions. Tried phoning, gave up after 30 mins.

Still waiting for deposit 6 months after stay & being ghosted by Novasol! Background: We booked a Novasol place in July and have still not received the deposit back of €135. It is super difficult to get through to a real person and the chat is not helpful in this situation. When I finally get through to a real person, the standard response is that they will follow up but no one ever comes back. We eventually got angry with a person and he finally opened a claim in the beginning of December. They asked for the further information, which was provided straight away, and then there has been radio silence. I have followed up 2 times to the claims department and no response. I am starting to think Novasol is a scam, and they steal money by waiting until people give up trying to get their money back because it is too difficult.

Response to Novasol:
Jonas left a message yesterday and gave me an email address from where we stayed and told me I needed to write to the place and ask for a refund. I emailed them yesterday with the details that Jonas ask me to provide. I’m still waiting for a response or an acknowledgement. I received a phone message today saying that I’d be sent email with information. I have not received an email so I tried calling the number back (in between meetings) and went through all the options only to be hung up on the automated system. And having a super busy day, I didn’t have time to try again. Can you please check the email address and ensure you’ve sent it to the right place because I’m in the dark about what I’m expected to do next

we are not satisfied, we already come here many times and already twice the jacuzzi didn't work, also the jacuzzi was dirty and we had to clean it, we stayed in the cold for 2 days because there was no heat and hot water, and we pay so much money, why should we stay in the cold and to clean the jacuzzi by ourselves. We want some promise!!!