NOVASOL Danmark Reviews 

This company is utterly appalling. We rented a holiday property through Novasol via Booking.com. The process was highly inefficient; we were asked the same questions time and again by different agents within the company showing the complete lack of communication within it. We had to pay 600 euros deposit in case of damage etc. We left the property in perfect order but were then informed by Novasol that we would not be reimbursed for three to four weeks! As I write this I am still waiting. I have tried to contact Novasol on numerous occasions but they simply will not receive my messages. It is obvious that the company is holding clients' money in order to invest it and reap the interest whilst we are being left out of pocket. This is a complete scam and you should avoid this company at all costs.

The WiFi doesn’t work, it’s dusty, there are cobwebs, there are rotten plants in the cupboard, there is no firewood as advertised, they didn’t leave towels or sheets even though we asked for them

Booking through the website is easy, but novasol is really expensive. We wanted to book 4 weeks but could only book 2, even though the house was available. We tried to book 2x 2 weeks but that didn't work either. So in the end, we booked one week with novasol and are gonna spend the other 3 weeks in a house from sol og strand in the same area

The home was amazingly prepared and clean. We fehlt right at home. Thank you!

Dear reader,
The cleaning of the house is very good. Only one question about the windowcleaning. We noticed that they were not clean. But perhaps is there a rule that this is done twice a week or …………? We were just wondering.
With kind regards, Han & Sijtske

Booked through Booking.com, managed by Novasol. We asked if we can check-in earlier, but we got no answer. Since there was no possibility to contact the Landlord, we called Novasol, but they could not give us any answer. The house if quite comfortable and reasonably priced. What is ruining really good feelings are the land around the house and unclean terrace. Grass not cut for weeks, looks like a forest…

Our stay turned into an absolute nightmare due to what appears to have been a poorly maintained hot tub/jacuzzi.

After using the hot tub, 3 adults and even our 2-year-old grandchild developed severe hot tub rashes. What started as small bumps quickly became painful, intensely itchy rashes spreading across the back, stomach, and legs. One member of our group became so severely affected that they had to see a doctor, was prescribed a full week of antibiotics, had to take time off work, and was instructed to avoid sunlight due to the medication. Weeks later, marks and discoloration are still visible, and we are genuinely concerned about possible permanent scarring.

What makes this even worse is Novasol’s complete lack of urgency and accountability. We contacted them repeatedly for over 2 weeks through multiple email addresses, their chat function, and by phone via the Bjerregård office. Communication was minimal, slow, and dismissive throughout. No meaningful updates, no proper follow-up, and no genuine concern for the health impact this had on our family.

We provided photos, medical information, and detailed explanations, yet we were ultimately left feeling ignored and completely disrespected as customers. Because we did not report it while we were still in the house they rejected ANY compensation, as they argued that they did not have a chance to take a sample of the water. Honestly, so laughable.

A property with a hot tub has a responsibility to properly maintain and sanitize it. When multiple guests — including a small child — develop rashes after using it, that should be treated as a serious health and safety matter.

Very disappointed with both the condition of the property facilities and especially the way Novasol handled the situation afterward. I would strongly advise future guests to think twice before booking.

Had a really nice stay here with the family. Probably one of the best places in Denmark !

Booking reference: 10537486
We were really looking forward to our stay and especially to using the pool area, but unfortunately we experienced several serious issues from the moment we arrived.

When we arrived at the summer house, there was no electricity in one of the bathrooms and in part of the hallway. We also could not control the electricity for the pool area, and the sauna was not functioning at all. In our bedroom, the one closest to the pool, the ventilation was not working, which caused a lot of humidity and made the room very uncomfortable.

We contacted customer service multiple times. Every day, twice a day. During the third call, we were strongly assured that an electrician would come the same day. However, the customer service representative was quite dismissive and told us the case was closed and that someone would be coming. No one came. After calling again the following day (the day before we had to ckeck-out), someone was finally sent out.

The electrician arrived in the afternoon, but after around 30 minutes he informed us that he could not fix the issue. As a result, we were left without proper electricity in parts of the house during our stay, while the pool heating system continued running 24/7 without control.

Overall, this significantly affected our stay and the experience we had expected when booking the house. I would not ever stay here. As many others have mentioned, the customer service is absolutely terrible. I hope they issue a partial refund, because this was unacceptable

Nice house, all you need. Two small issues : No info at arrival that we need to turn up the heat on the waterwarmer, only cold water all night until we realized it. Info for password on wifi was well displayed on router, but had to search a while for it. Minor things, overall a very nice house.

Contacted by Novosol last week (6 weeks before our holiday) to say that our booking that we made in September 2025 was being cancelled due to 'construction work not being finished at the villa'. Very suspicious as the villa is only 5 years old.
They offered us 6 alternatives which were not comparable as either not on the island our booking was on and or didn't have a pool.
Upon complaint, was offered an additional 25% on top of what we'd paid, but closest comparable villa was an extra £2,800 so completely out our budget.
Didn't want any properties on mainland as I've booked and paid for car hire and ferries.
Disgraceful service and will not use again.
Left trying to find affordable suitable accommodation on the island leaving us £600 out of pocket for accommodation to rebook.

Emma - bkg ref. 9886903

House was great quality and clean!

Unfortunately we had to buy a ton of things ourselves for our 1 week's stay - no trash bags (and multiple are needed for proper trash sortint), only half a roll of toilet paper, no kitchen paper, only a bit of soap, no dishwashing liquid, no dishwasher tablets, no salt or oil (had to buy a whole box and bottle only for our 7 day stay...). Pre-arrival was saying to bring only bed linen and towels, not our whole kitchen and bathroom equipment 😀

P.S. On the other hand, there were 6 footballs for play in the garden!

We were charged a full cleaning fee after our stay, despite leaving the house in a clean and proper condition.

The “issues” documented by NOVASOL were minor (dust on a lamp and a small stain on a kitchen cabinet), which in no way justifies a full cleaning charge. This feels highly disproportionate.

To make matters worse, staff entered the property before the agreed check-out time, which raises concerns about how the inspection was conducted.

I contacted NOVASOL to resolve the issue, but my complaint was rejected without proper justification, and they eventually stopped responding altogether.

Overall, this experience feels unfair and not customer-friendly. I would advise others to be cautious, as additional charges may be imposed on questionable grounds.

I am still open to resolving this matter.

Some dirt inside the toilette

Let og hurtig booking og betaling

No WLAN, Radio is not working, Light is not working, no instructions for the house, no Fireplace lighter

The space is excellent. Well organized, cozy, and clean. The platform made the whole experience simpler. First time using it and I loved it.

Not sure if this company works. Trying to purchase three times and it did not work.

Great House, great area and loved all the wonderful walking you can do in the area