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Now Hair - by Now Cosmetic Surgery Reviews 

790
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 98 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and reassuring approach throughout the entire process. The service and overall experience are frequently described as excellent, smooth, and stress-free, with outstanding aftercare and communication where staff are readily available to provide thorough support. Many found the procedures painless and clearly explained, contributing to a positive user experience. Reviewers express high satisfaction with results and feel well-cared for, often recommending the company, highlighting the team's dedication, daily check-ins, and constant availability.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising individuals for their exceptional support... See more

Service

People report positive experiences with service, often describing it as superb, exceptional, and 10/10 from... See more

Customer service

Customers had positive experiences with customer service, highlighting the exceptional support and care... See more

User experience

Consumers find the user experience to be overwhelmingly positive, describing it as fantastic, amazing, and... See more

Customer communications

Reviewers mention positive feedback about contact, highlighting great communication before and after... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing service from start to finish. Every single query / question / concerns attended to immediately. As this experience can be quite daunting, John was amazing and reassuring at every point.... See more

Company replied

Rated 5 out of 5 stars

Having done mo the of research NOW Cosmetics stood out from the rest. Karl and kerry where extremely helpful, reassuring without putting pressure on me. Both were always at the end of the phone if... See more

Company replied

Rated 5 out of 5 stars

Exceptional Service & aftercare. Fantastic service from start to finish. Within 30 minutes of leaving my procedure I had a message from Kerry the NOW nurse checking in to ensure I was ok & that every... See more

Company replied

Rated 5 out of 5 stars

I had my hair transplant with Now Hair on the 29th of March in Harrow, and I’ve had a a really positive experience. Karl has been great throughout and made the whole process feel straightforward.... See more

Company replied


Company details

  1. Hair Transplantation Clinic
  2. Cosmetic Products Manufacturer
  3. Cosmetics Industry
  4. Hair Product Store
  5. Hair Replacement Service
  6. Plastic Surgery Clinic

Written by the company

Now Hair offer Hair Transplants in London, and Hair Transplants in Manchester UK. Our GMC registered hair transplant doctors are UK trained and have successfully performed thousands of FUE hair transplants for men and women. We also offer transgender hair transplants. We use the very latest techniques including Sapphire FUE Hair Transplants, DHI Hair Transplants, and Platelet Rich Plasma Therapy (PRP). We also employ British trained nurses and give 5 star Award-Winning aftercare and support. We operate from fully accredited hospitals, CQC registered hair transplant clinics, and use the very best GMC registered surgeons in the UK - guaranteed! Now Hair Transplants are the best hair transplant clinic in the UK, and the UK's highest rated hair transplant clinic with a solid 5.0 star rating across all review platforms. We have performed many transgender hair transplants. Now Hair are entirely results driven and we put customer satisfaction above all else. If something isn't right, we do all we can to ensure a satisfactory outcome. The company directors are both English Yorkshiremen and our UK hair transplant surgeons are British. We pride ourselves on giving honest, straight-forward advice in a non-pushy way. This gives patients all the information needed to make an informed decision that's right for them. We do not employ any sales people, in fact we can't stand pushy sales talk and believe it has no place in a medical setting. We look forward to receiving your enquiry, and to guiding you through your hair transplant journey.


Contact info

4.9

Excellent

TrustScore 5 out of 5

790 reviews

5-star
4-star
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1-star

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Replied to 100% of negative reviews

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4.9

All reviews

(790)

98 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Well after reading all the previous…

Well after reading all the previous rec=views and putting a transplant off for about ten years I decided to speak to Now Hair..
After talking to Karl I booked my procedure for 4 July.
Very nervous beforehand but the team at the clinic on the day were super friendly and looked after me all day.
Post Op Kerry was on hand straight away to take me through all the post op care you need to follow.
Shes great.
Now two weeks in I am about to start the shedding stage and cant wait for the new hair to start growing back, however to date all the team have been great.

July 21, 2025
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Reply from Now Hair - by Now Cosmetic Surgery

So nice to receive such positive feedback, thank you very much Kevin. You’ve followed the aftercare to the letter and I’m sure this will reflect as your results grow through.

Rated 5 out of 5 stars

Would recommend to anyone

I had my surgery 2 weeks ago and everything looks really impressive already. I had enquired at a few clinics but once I had the first call with Karl I knew that this was the right choice.

Karl was really helpful before the surgery and giving me all the information I needed and what to expect and Kerry was fantastic with the aftercare, and always available when I had further questions.

Overall I’m really happy and would recommend to anyone who is looking to get a hair transplant.

July 4, 2025
Rated 5 out of 5 stars

Very pleased

From the initial start of making enquiries Kerry was so helpful answering my many questions and concerns. She talked me through everything from the procedure to the recovery. From the moment i walked through the door everyone was so kind and helpful putting my mind at ease. During the procedure i was being told exactly what was happening and always been asked that I was ok. From reading the many reviews what stuck out was how excellent the after care was. This was true to the word as Kerry phoned me daily checking I was ok, asking to see photos and giving me clear instructions for my after care. If i was unsure or concerned about anything Kerry got straight back to me which was very reassuring. Thank you to Kerry and everyone at Now Hair you have all been wonderful.

June 30, 2025
Unprompted review
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Reply from Now Hair - by Now Cosmetic Surgery

Many thanks for taking the time to feedback about your experience with us John. Kerry will continue to be there for any support, questions or advice moving forwards too. We’re looking forward to seeing your results.

Rated 5 out of 5 stars

Great Experience.

Great Experience.
The procedure was explained very well, step by step. Staff were very professional and seemed experienced. Staff made me feel at ease. Aftercare well done, staff followed up to check on my healing process to make sure I was using the after care products appropriately to enable a smooth recovery. Big thank you to Karl and Kerry for a job well done!

June 30, 2025
Unprompted review
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Reply from Now Hair - by Now Cosmetic Surgery

Thanks Craig, it’s always nice to receive a five star review and such positive feedback.

Rated 5 out of 5 stars

Couldn’t recommend Now Hair any higher

Couldn’t recommend Now Hair any higher! I had consulted with a few different companies whilst doing my research, but as soon as I had spoken to John and saw all the great reviews i knew that I would be in great hands. My whole experience with them really has been amazing from the initial consultation right up until the last day of my recovery post op. John looked after me the whole way through, checking in daily and reassuring me whenever I had any queries and he really helped to make the whole process as smooth as it went! I am so happy with the results so far and can’t wait to start seeing the growth over the coming months.

July 11, 2025
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Reply from Now Hair - by Now Cosmetic Surgery

Thanks for such wonderful feedback Reece, you’ve been a star throughout the process and your kind words mean a lot. We’re always here for any guidance and advice.

Rated 5 out of 5 stars

Hair transplant

Having had a previous transplant procedure with another UK based company in London back in 2017, I was very concerned about the whole process due to very little aftercare/advice, but this time around I have to say, from the the initial phone consultation with Karl (reassured me from the start) the procedure itself and the aftercare/reassuring constant advice with Kerry post transplant (who was fantastic!) my worries were put to bed. To date, I cannot recommend this company enough so sending a big thanks to Karl, Kerry and the whole team at Rochdale (where I had the surgery)
Now just looking forward to the seeing the results!

June 21, 2025
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Reply from Now Hair - by Now Cosmetic Surgery

It’s been an absolute pleasure taking care of you up to this point Chris, thank you so much for the kind words and for rating Now hair five stars.
We pride ourselves on giving first class service and the best possible aftercare, and it’s great that you endorse that having been through the procedure before.
Thanks again, and please keep in touch with update photos.

Rated 5 out of 5 stars

Last year I decided I wanted a hair…

Last year I decided I wanted a hair transplant and did not know much about transplants or even hair loss medications or anything. After researching many different clinics/companies, NOW hair really stood out. I thank John who has been my consultant for everything. This experience has truly been life changing for me. From the first WhatsApp message and phone call from John, he explained everything to me so well and there was never any pressure to go through with anything whereas other clinics I had spoken to were rather pushy and asked me 20+ questions and speaking to John and understanding his knowledge just felt so refreshing and out of this world I knew instantly choosing NOW was the right decision. Don’t get me wrong surgery day was a little unnerving but it went very well with Dr Alosert and his technicians doing a great job. John was on the phone with me straight after surgery and was in touch with me everyday for the recovery explaining hair washes etc. With so many questions in my head after surgery of what to do and what not to do, John was always there and reassured me and made it seem no question was too much or silly. Although looking back at it now I am thinking John has the patience of saint because I asked a lot of ridiculous questions. I didn’t want to leave a review straight away as I wasn’t sure what results I would achieve from the transplant. But as promised John, here is my review. I had nothing to worry about! From old photos pre transplant to photos of now. I can honestly say I’m so happy I done this and even better with NOW and genuinely is down to John. If I hadn’t had him to speak to when first enquiring I probably wouldn’t have gone through with it. My results are amazing. I still have some work to go for my crown but from having no hair at all to now having hair is just amazing. A few more months with finasteride and minoxidil maybe more PRP will thicken the crown to how I would like it but overall I cannot complain because the transformation is truely unbelievable. If anyone is unsure on having a hair transplant with NOW I 100% recommend. Thank you so much. Callum

January 1, 2025
Unprompted review
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Reply from Now Hair - by Now Cosmetic Surgery

Callum thank you so much for your thorough and amazing 5* review. It’s good to receive feedback from someone who is several months post transplant. It really does help others who are considering having a transplant. John’s there moving forwards for any questions and advice too.

Rated 5 out of 5 stars

Matt Hewitt - Now Hair Transplant - London Fitzrovia

The entire process from inception to my current stage post surgery has been flawless. I initially reached out to Karl at Now Hair after several years of putting off surgery and trying a variety of products which simply didn’t work and ended up being very expensive. Since reaching and to begin the initial consultations, Karl guided me the entire way up to my surgery day before being passed over to the highly experienced surgeons and their medical team for the most relaxed and professional surgery process I have ever experienced. For reference, this was at the London, Fitzrovia Clinic. Post surgery, I was in the care of Kerry, the Now Hair Nurse who has taken great care of me and again guided me along the right path of aftercare to which has paid dividends as I’m just under 2 weeks post surgery, all scabs have fallen off and the wounds have healed perfectly. Couldn’t be more grateful for the Now Hair team and would 100% recommend.

July 4, 2025
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Reply from Now Hair - by Now Cosmetic Surgery

Thank you so much for the glowing review Matt, it means such a lot to us to receive feedback like this.
You’ve been a super patient throughout and your results will reflect how closely you have followed the after-care advice.
Please keep in touch with updates, we’re always here to advise if you need us

Rated 5 out of 5 stars

VERY ethical

VERY ethical. Calling round hair transplant companies and I can see why this one is the top rated. Kerry was phenomenal and should I opt for the transplant at some point, it looks like I’ll be going with Now!

June 28, 2025
Unprompted review
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Reply from Now Hair - by Now Cosmetic Surgery

Thank you for your positive feedback. It’s greatly appreciated. Kerry will be thrilled to hear your kind words.

Rated 5 out of 5 stars

Brilliant service! Karl & Kerry are STARS

FANTASTIC service from start to finish. I am now writing this 5 months after surgery as i wanted to see the results first…
I was flirting with the idea of having a hair transplant for a couple years, and then I came across Now Hair.
I contacted Karl, who went through everything with me in detail, answered every possible query i had & he was so reassuring! He outlined exactly what to expect & he was not pushy at all.
The day of the surgery went very well, both the medical team and surgeon were great!
The after care provided by Kerry was second to none, and she really helped my recovery.

If i could give Karl and Kerry 10 stars, I would!! They are the most amazing, reassuring and lovely people to come across, and this really does matter when you’re making such a big decision.

I would recommend anybody who is considering getting a hair transplant to contact Now hair, you will not be disappointed with the service.

February 14, 2025
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Reply from Now Hair - by Now Cosmetic Surgery

Amazing feedback Jacob, thanks so much. I’m sure hearing your experience will help others who are contemplating their own transplant journey. Thanks again and keep in touch.

Rated 5 out of 5 stars

Look nowhere else for your transplant - My experience from start to finish has…

My experience from start to finish has been superb! From the first call I made to enquire all the way through to the superb and all important after care was 5*. If you are thinking about having the procedure I can not recommend booking through Now Hair enough.

It’s such a big decision when you feel ready to commit and go ahead with the change. You need to feel confident in your decision and who will be looking after you. Scott my first point of contact, The team at the clinic on the day & Kerry the lovely amazing lady who took care of my aftercare. These guys was exactly what I needed and have resulted in great results so far.
There’s no pressure or hard sell, just great quality of service and care.
I am so glad and happy with the results so far and happy i went ahead with the decision. I’m 2 weeks in now since my transplant and I feel better about myself already. Lots of compliments too. I’m so excited to see more results over the next 12 months.
Thank you Scott , thank you Kerry and thank you to the guys at the clinic on the day. 👏

June 11, 2025
Unprompted review
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Reply from Now Hair - by Now Cosmetic Surgery

Thanks for taking the time to write a review Mike, it’s greatly appreciated. For many that first step of making the decision to have a transplant is the hardest. We’re looking forward to seeing your results come through.

Rated 5 out of 5 stars

Now Cosmetic and John Davey, Brilliant

The whole experience has been great. The surgery day is long but all the staff were very calming and reassuring. My point of contact throughout the whole process, John Davey, was incredible. From day 1 of enquiring about the hair transplant to the final days of aftercare post surgery he has been brilliant. John was very easy to get in contact with if I had any questions. I would highly recommend Now Cosmetic for a hair transplant.

June 20, 2025
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Reply from Now Hair - by Now Cosmetic Surgery

Thanks for leaving a super 5* review Jack. We’re looking forward to seeing your results. Keep John posted.

Rated 5 out of 5 stars

Absolutely amazing experience with Now Hair.

Absolutely amazing experience from the start of the procedure to the aftercare! I can not recommend Now Hair enough.

From the initial consultation with John, the whole team was fantastic! Dr Munir took his time to explain the FUE procedure and answered any questions thoroughly. He was upfront about what to expect including recovery timeline and potential results. The staff at the clinic made me feel at ease at all times and they were very professional throughout the day.

Back to John, this guy is absolutely amazing. He was with me every step of the way, he checked in daily after the procedure for the first couple of weeks offering detailed aftercare advice and making sure I was comfortable with the recovery process. I can reach out to him at any time with instant responses. I can’t thank him enough!

Overall a life changing experience and can’t thank the team enough.

June 9, 2025
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Reply from Now Hair - by Now Cosmetic Surgery

Many thanks Sam for your amazing 5* review. It’s greatly appreciated. Keep John posted with your results and any support you need moving forwards.

Rated 5 out of 5 stars

One of the best hair transplant company…

One of the best hair transplant company is now hair by now cosmetic surgerys really good communication by Karl and the team and I would recommend everyone to use now hair by now cosmetic surgery and they answered any questions or concerns thanks for the hair transplant

May 26, 2025
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Reply from Now Hair - by Now Cosmetic Surgery

Lovely feedback, thank you so much Daniel, it’s a huge help and genuinely appreciated.
Your results look fantastic.

Rated 5 out of 5 stars

John was really helpful throughout the…

John was really helpful throughout the entire process. Gave great advice beforehand allowing me to get adequately prepared, and was available at all times during the recovery phase. Provided helpful suggestions and recommendations to both aid and develop the implants. The surgery itself was well organised and a really simple day. Would recommend John to anyone looking to undertake the process.

May 30, 2025
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Reply from Now Hair - by Now Cosmetic Surgery

Thanks for the kind comments Rio, it’s really helpful and greatly appreciated. Keep in touch, we’re always on hand if you need us.

Rated 5 out of 5 stars

Phenomenal

an hour ago
New
Overall a perfect experience. Now hair are the market leaders when it comes to hair transplants for a reason. Karl the owner is an absolute gentlemen, from our first conversation on the phone I could tell he prioritised customer satisfaction and quality of service. I had booked consultations with several other reputable companies, however after speaking to karl it was clear Now Hair were the right choice for me. The surgeones and technicians are elite level, they know exactly what they are doing and are vastly experienced. It does not end there. The aftercare provided by the delightful Kerry was phenomenal. She was with me every step of the way after the procedure and I just want to give a special thanks and shout out to her ❤️. If your reading this review and considering getting a hair transplant then look no further. 5* from me. Thank you Karl, Kerry and Dr H.

May 21, 2025
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Reply from Now Hair - by Now Cosmetic Surgery

Thanks so much Bally, it means a lot to receive brilliant feedback like this. Please keep us in the loop with update photos. We’re always here to advise if you need us. Thanks again.

Rated 5 out of 5 stars

Excellent experience and great professional care. 100%

From the first contact made with John the liaison consultant I can’t say enough of how pleasant something difficult for me to do was made. The team at the clinic were brilliant, lovely people and very professional. The day of the surgery was long but they made it good. They were even super kind towards my wife who waited with me. Can’t thank this brilliant team enough. Following on from the surgery day, John was with me every day available to talk or message until everything was clear. He has been there for every step always checking in on me, available anytime for any questions. He’s both professional and very courteous. I can’t thank John enough for helping me along through the process. Thanks John and thanks to the great team at Rochdale.

May 21, 2025
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Reply from Now Hair - by Now Cosmetic Surgery

Thanks for taking time to share your experience David. It’s truly appreciate. Keep John posted with your progress and any support needed he’ll be there for you.

Rated 5 out of 5 stars

Hair Transplant

After years of considering a hair transplant, I finally took the plunge. My friend recommended me to Now Hair and said the service was fantastic. I was not disappointed!
John has been faultless from the day of enquiry right up to now (13 days post surgery).
Cannot recommend Now Hair enough.

May 5, 2025
Unprompted review
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Reply from Now Hair - by Now Cosmetic Surgery

Thanks for the wonderful review Dan, it’s great to receive such awesome feedback.

Rated 5 out of 5 stars

Great experience start to finish

From start to finish I found the customer experience and service to be great. Karl was very helpful and knowledgable about the process and guided me through it step by step, he was very honest and made me feel calm about the process. Kerry was amazing in the aftercare, she was constantly in touch and talking me through every step and nothing was a hassle and no stupid question was a stupid one. I couldn’t recommend them enough.

May 12, 2025
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Reply from Now Hair - by Now Cosmetic Surgery

It makes our day to receive glowing feedback like this. Thanks a million, it’s super appreciated.
The support and guidance will continue for as long as it’s needed. Please keep in touch.

Rated 5 out of 5 stars

New hair

Very good experience from start to finish , guided through what would happen by Karl who explained everything , on arrival at the clinic met by by very reassuring and friendly staff , procedure went very smoothly was very happy with the result following the procedure I was looked after post op by Kerry great aftercare daily calls and photos very reassuring. Would highly recommended

May 1, 2025
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Reply from Now Hair - by Now Cosmetic Surgery

Thanks Martin, your positive feedback is genuinely appreciated. You’ve been the perfect patient following the after-care to the letter, and I’m sure this will reflect as your hair continues to thicken.
Please send photo updates once in a while.

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