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Now Hair - by Now Cosmetic Surgery Reviews 

790
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 98 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and reassuring approach throughout the entire process. The service and overall experience are frequently described as excellent, smooth, and stress-free, with outstanding aftercare and communication where staff are readily available to provide thorough support. Many found the procedures painless and clearly explained, contributing to a positive user experience. Reviewers express high satisfaction with results and feel well-cared for, often recommending the company, highlighting the team's dedication, daily check-ins, and constant availability.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising individuals for their exceptional support... See more

Service

People report positive experiences with service, often describing it as superb, exceptional, and 10/10 from... See more

Customer service

Customers had positive experiences with customer service, highlighting the exceptional support and care... See more

User experience

Consumers find the user experience to be overwhelmingly positive, describing it as fantastic, amazing, and... See more

Customer communications

Reviewers mention positive feedback about contact, highlighting great communication before and after... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing service from start to finish. Every single query / question / concerns attended to immediately. As this experience can be quite daunting, John was amazing and reassuring at every point.... See more

Company replied

Rated 5 out of 5 stars

Having done mo the of research NOW Cosmetics stood out from the rest. Karl and kerry where extremely helpful, reassuring without putting pressure on me. Both were always at the end of the phone if... See more

Company replied

Rated 5 out of 5 stars

Exceptional Service & aftercare. Fantastic service from start to finish. Within 30 minutes of leaving my procedure I had a message from Kerry the NOW nurse checking in to ensure I was ok & that every... See more

Company replied

Rated 5 out of 5 stars

I had my hair transplant with Now Hair on the 29th of March in Harrow, and I’ve had a a really positive experience. Karl has been great throughout and made the whole process feel straightforward.... See more

Company replied


Company details

  1. Hair Transplantation Clinic
  2. Cosmetic Products Manufacturer
  3. Cosmetics Industry
  4. Hair Product Store
  5. Hair Replacement Service
  6. Plastic Surgery Clinic

Written by the company

Now Hair offer Hair Transplants in London, and Hair Transplants in Manchester UK. Our GMC registered hair transplant doctors are UK trained and have successfully performed thousands of FUE hair transplants for men and women. We also offer transgender hair transplants. We use the very latest techniques including Sapphire FUE Hair Transplants, DHI Hair Transplants, and Platelet Rich Plasma Therapy (PRP). We also employ British trained nurses and give 5 star Award-Winning aftercare and support. We operate from fully accredited hospitals, CQC registered hair transplant clinics, and use the very best GMC registered surgeons in the UK - guaranteed! Now Hair Transplants are the best hair transplant clinic in the UK, and the UK's highest rated hair transplant clinic with a solid 5.0 star rating across all review platforms. We have performed many transgender hair transplants. Now Hair are entirely results driven and we put customer satisfaction above all else. If something isn't right, we do all we can to ensure a satisfactory outcome. The company directors are both English Yorkshiremen and our UK hair transplant surgeons are British. We pride ourselves on giving honest, straight-forward advice in a non-pushy way. This gives patients all the information needed to make an informed decision that's right for them. We do not employ any sales people, in fact we can't stand pushy sales talk and believe it has no place in a medical setting. We look forward to receiving your enquiry, and to guiding you through your hair transplant journey.


Contact info

4.9

Excellent

TrustScore 5 out of 5

790 reviews

5-star
4-star
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1-star

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Replied to 100% of negative reviews

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4.9

All reviews

(790)

98 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service

Karl has been amazing from start to finish. Always full of advise. I would be recommending him to all my mates and contracts as he was my point of contact with Great advise and always reachable.
No pushy sales technic. The clinic offered great service and after care. Why go abroad when you can be local and go home in your own bed to recover. I’d rather pay the extra than having to deal with airports.
People leave reviews but only soon after the op. I wanted to update the review for how it has worked for me a year later. Ok a year later and I’m so happy with the results. I don’t feel ashamed of the way my head look with the old big fore head front section missing. Now I have my old hair line back like when I was younger. I feel more confident and get more compliments from people who see me after so many years. People think I am younger than I am and I don’t regret doing it at all. The after care and routine I have to follow is nothing when it comes to my confidence. My friends can’t throw
Insults about my hair line with the saying let it go.
I highly recommend this company and two of my friends have also decided to use the same firm as they were happy with my results. I’m a fully satisfied customer who isn’t being paid to leave the review. I am leaving it so others can hear what a real suffer has to say.
Before and after

January 2, 2025
Unprompted review
Now Hair - by Now Cosmetic Surgery logo

Reply from Now Hair - by Now Cosmetic Surgery

Thank you very much for rating NowHair 5 stars Andreas. Your positive feedback is super appreciated and makes our efforts worthwhile. We’re always here if you need us.

Rated 5 out of 5 stars

Had my hair transplant with now hair…

Had my hair transplant with now hair and from start to finish the process was incredible. John was very reassuring and the follow up calls were exceptional. He was in touch with me every day making sure I was okay and offered advice whenever I needed it. Get in touch with John if you are contemplating a hair transplant

March 16, 2025
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Reply from Now Hair - by Now Cosmetic Surgery

Amazing feedback Nathan. Many thanks for taking the time to write a review. We’re looking forward to seeing your progress.

Rated 5 out of 5 stars

Had a hair transplant by Now Hair

Had a hair transplant by Now Hair . Lovely people and did a fantastic job .The aftercare with john was brilliant. Would highly recommend .Thanks Neil

March 16, 2025
Unprompted review
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Reply from Now Hair - by Now Cosmetic Surgery

Amazing, thanks Neil. Keep John posted as your results come through. Exciting times ahead.

Rated 5 out of 5 stars

The Service Provided is 5 Star ⭐

After reviewing several hair surgeries. I decided on booking with Now Hair Cosmetic Surgery. John answered all my questions and provided a personal consultation and assessment based on my requirements which having me confidence I was making the right decision and in safe hands. Both Pre and Post calls and support and advise every step of the way made it possible for me undertake the procedure but also recover and start to make progress on my hair growth. The service provided is 5 star and I really can’t thank John enough. Event after six weeks of my procedure is a phone call away to provide me help and advise. I should have looked into it earlier and gone ahead.

March 9, 2025
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Reply from Now Hair - by Now Cosmetic Surgery

Thanks so much for the super feedback and five stars Chaya. You’ve been a pleasure to look after. Please keep in touch if there’s anything you need.

Rated 5 out of 5 stars

100% Recommend, John was brilliant!

So I was originally forwarded to John when I was first interested. I was initially just looking at prices really because I really didn’t want to go Turkey and I always thought the prices in the UK were really expensive.

From the get go John was absolutely brilliant, responded straight away, answered every question I asked, always available to voice call or text. I can’t knock him one bit he was brilliant, I really do recommend him. Even when he was off for a few days and Karl was covering his clients he was just as good.

I did eventually bite the bullet and go for it, on the day and post op yet again John was very helpful, wished me luck on the day and was there to tell me what to and not to do, really did help me a lot and i really am grateful👍

If you are on the fence about making the big decision then just get in touch with John, he’s not pushy or just trying to take your money he really is helpful with everything. 100% recommend.

February 14, 2025
Unprompted review
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Reply from Now Hair - by Now Cosmetic Surgery

Thanks Kian, great to hear what a positive experience you’ve had. John will be there moving forward too for guidance and support.

Rated 5 out of 5 stars

Absolutely brilliant

All went well on the day,
my after care with John was fantastic, great guy, thanks John.
2 weeks now and all healed well, definitely would not be concerned about going back if needing a top up,
Thanks to the whole team at now hair Kenton London 👍
If you’re thinking about getting a hair transplant then don’t be concerned about going here. I’m happy so far, just grow now please 👍🤣

February 15, 2025
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Reply from Now Hair - by Now Cosmetic Surgery

Thanks for your amazing feedback Jamie. John’s there moving forward for advice support as needed. We’re looking forward to seeing your results in the coming months.

Rated 5 out of 5 stars

Johns amazing after care and amazing treatment

I first got in contact with now hair by firstly speaking to John. John has made my whole experience so easy by being with me every step of the way. John spoke to me about different solutions that will prevent hair loss unlike other clinics who just try and sell you to get a hair transplant straight away. John spoke to me about how hair loss occurs and other factors that cause it that gave me a better understanding, I felt so confident with now hair through John and decided to get a hair transplant with them. The surgery was a breeze and it’s looking fantastic so far. John has kept in touch with me every day and told me each day what do with my after care. What’s also amazing is I’m not sure how John does it but you can message him anytime during the day and he responds in less than a minute. I’m looking forward to my end result and having John guide me with my aftercare makes me confident that my result will be perfect.

February 16, 2025
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Reply from Now Hair - by Now Cosmetic Surgery

Great to hear about your positive experience with John and the surgical team. Keep him posted with your progress and any support you need.

Rated 5 out of 5 stars

A World-Class Experience with NOW Cosmetics: Hair Transplant Surgery

If you're considering a hair transplant, look no further than NOW cosmetics. My experience with them has been nothing short of exceptional, from the initial consultation to the outstanding results I've seen at four months post-surgery.

I believe it has been beneficial to wait until the four-month point to conduct the review. This has allowed me to have a more rounded appreciation of the entire process and provide a more comprehensive evaluation.

From the very beginning, Karl's attentiveness and dedication to customer service were evident. He took the time to thoroughly explain the procedure, answer all my questions, and alleviate any concerns I had. His friendly demeanour and professional expertise immediately put me at ease, knowing I was in capable hands.

The day of the surgery was a nervous day for me however, behind the scenes Karl and the medical staff were seamless and well-coordinated. The surgical team exhibited remarkable skill and precision, ensuring that I was comfortable throughout the entire process. The care and attention to detail were extraordinary, making what could have been a nerve-wracking experience into one of confidence and calm.

Post-surgery, Karl's commitment to exceptional customer service continued to shine. He provided clear and detailed aftercare instructions, checked in regularly to monitor my progress, and was always available to address any questions I had. The follow-up care was world-class, underscoring NOW cosmetics' dedication to their patients' well-being and satisfaction.

At four months post-hair transplant, the results have surpassed my expectations. The new growth is natural and healthy, blending seamlessly with my existing hair. Friends and family have commented on the remarkable transformation, often noting how much more confident and rejuvenated I appear. This outcome is a testament to the skill and expertise of the NOW cosmetics team.

In conclusion, my hair transplant journey with NOW cosmetics has been outstanding. Karl's attentive customer service, the world-class care provided by the surgical team, and the incredible results have exceeded my expectations. If you're looking for unparalleled quality and a transformative experience, I wholeheartedly recommend NOW cosmetics for your hair transplant needs.

October 24, 2024
Now Hair - by Now Cosmetic Surgery logo

Reply from Now Hair - by Now Cosmetic Surgery

Wow, what a wonderful review of your experience. Thanks so much for taking the time to leave such comprehensive feedback, it's super appreciated and will no doubt be helpful for other customers considering a hair transplant procedure.

Rated 5 out of 5 stars

Hair Transplant

The communication was excellent, and the aftercare was thorough and supportive—not just a rushed phone call.

I highly recommend Karl and the team.

February 13, 2025
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Reply from Now Hair - by Now Cosmetic Surgery

Thanks for the wonderful review Shane. You’ve been an absolute delight to look after, following the after-care to the letter. I’m sure your results will reflect this.
Please keep in touch with photo updates, or if there’s anything you need.

Rated 5 out of 5 stars

Very positive experience, totally recommended.

The entire pre-operation process handled by Karl and post-operation care by Kerry was flawless. Karl did an assessment of my requirements and he was very informative, honest and clear about the entire process from beginning to end. After my operation, Kerry looked after me and I have to say it’s the best customer care service I have experienced ever. She would call when she said, explained the recovery process very clearly and would always follow up with a message. When I had any question, I just sent her a message and it doesn’t matter if it was late evening, she would reply immediately. Kerry has a great talent to patiently explain processes, listen and help in any way she can. I can say both Karl and Kerry are extremely knowledgeable and they know what they are doing to achieve your best results so don’t hesitate, you will be in good hands!

February 6, 2025
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Reply from Now Hair - by Now Cosmetic Surgery

Thank you so much for this wonderful review Miguel, it means such a lot to us for our care and support to be recognised.
Please keep in touch from time to time with update photos as things progress.

Rated 5 out of 5 stars

Fantastic service

Karl talked me through every aspect of the procedure. Any questions I had were answered fully
The aftercare from Kerry was exemplary! All my questions were answered with expert advice and guidance!!

February 4, 2025
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Reply from Now Hair - by Now Cosmetic Surgery

What a fab review, thank you so much for taking the time to give feedback Chris, and for the kind words. The advice and guidance will continue, we’re always here to support.

Rated 5 out of 5 stars

FUE with Dr Munir under John’s supervision.

I had the FUE hair transplant with Dr Munir’s clinic. John has been fantastic, from start to finish, he regularly kept in touch. Was. On hand always, received personalised advice and prompt responses. Ange and her colleague did my procedure and both were good. I will definitely recommend John and Dr Munir’s clinic.

February 3, 2025
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Reply from Now Hair - by Now Cosmetic Surgery

Thanks Arif, pleased to hear about your positive experience with us. Appreciate you taking time to feedback. Keep John updated with your progress.

Rated 5 out of 5 stars

It's the second time I've underwent a…

It's the second time I've underwent a procedure with Now Cosmetics and this experience was just as positive as the first. Due to Karl and the team's professionalism I had no doubt I would use them again, the preparation and aftercare is second to none. Kerry a new addition to the team provides excellent follow up care with scheduled chats, guidance and photo reviews keeping the recovery on track to provide the optimum results.
Thanks to Karl, Kerry and the rest of the team.

January 27, 2025
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Reply from Now Hair - by Now Cosmetic Surgery

What’s a super recommendation, thank you so much Duncan. Feedback like yours makes all our efforts worthwhile, and really does mean a lot to us.

Rated 5 out of 5 stars

Absolutely unbelievable

Absolutely unbelievable. So happy with how my hair is coming along. Couldn’t ask for anyone better. If your wanting a transplant this is the place to go 100% can’t thank them all enough

January 26, 2025
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Reply from Now Hair - by Now Cosmetic Surgery

High praise indeed. Thank you Tyler, it’s been a pleasure looking after you.
Always here to advise if you need anything at all

Rated 5 out of 5 stars

Amazing Hair transplant Team

I had my hair transplant 2 weeks ago and is healing really well. I could not recommend now cosmetic surgery enough. They’ve been great from start to finish. I originally went on 23rd Dec for this however, I had high blood pressure and the procedure could not go ahead. For all I was gutted the surgeon had a duty of care to ensure I got checked by my GP incase of any health concerns. I went to GP and all was fine and got a covering note and was put down to nerves . I got a cancellation 7th Jan all went really well the surgeon team were great throughout. Kerry Broadbent the coordinator has been amazing, such a lovely lady and approachable. Any questions or concerns I had I could reach out to her and she was always there. She was in contact with me on a regular basic giving guidance on the aftercare and wanted regular pics to check the healing process. I would highly recommend these .. great service throughout. I paid £3500 including a PRP injection great price for the procedure and amazing service.

January 7, 2025
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Reply from Now Hair - by Now Cosmetic Surgery

Thanks for writing about your experience with us Andrew, it’s appreciated and super helpful for others contemplating their own transplant. Keep us posted with your results and let Kerry know if there’s anything you need moving forwards.

Rated 5 out of 5 stars

Amazing customer service!

I had my transplant back at the beginning of November and I'm so pleased with how it's healed and starting to grow. The actual transplant day was smooth and well organised.

John has been an absolute star since day 1 of making contact. Always happy to answer questions, checked in daily after the procedure until I hit the stage where there wasn't daily changes. Even now I can go to him with any questions.
Thank you, Alice S

November 4, 2024
Unprompted review
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Reply from Now Hair - by Now Cosmetic Surgery

Many thanks Alice. We appreciate you taking the time to write a review.

Rated 5 out of 5 stars

My Hair Transplant

From pre op to post op the service has been nothing but excellent . The surgeons and staff on the op day were so friendly and professional they made feel at ease and I good hands . The after care I’ve received from my go to guy throughout was John, he was absolutely 5star . He’s a great guy always at the end of the phone if I needed advise and reassurance. Looking forward to my results .
Would highly recommend .

December 30, 2024
Unprompted review
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Reply from Now Hair - by Now Cosmetic Surgery

Thanks for your amazing feedback, it’s great to hear about your positive experience. John will be there moving forward to support you for as long as needed.

Rated 5 out of 5 stars

The surgery all seems good it’s early…

The surgery all seems good it’s early days I’m two weeks after surgery. There all good at clinic doing procedure. The care person or team been brilliant told me exactly what to expect before procedure and contacted me every day after procedure asking photos and advising me what to do next made the exspierence a lot less nerve racking. I had john davey

January 16, 2025
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Reply from Now Hair - by Now Cosmetic Surgery

Thanks for taking the time to feedback about your experience, it’s appreciate. Keep John posted with progress photos and any support required.

Rated 5 out of 5 stars

Best thing I’ve done

So I got in touch with the company probably around November and I spoke to Carl at first who went through all of the general things regarding the transplant he was very helpful and help me get to the decision of wanting it done which I then got it done on the 17th of December. Knowing how much it cost to get it done I would’ve paid double for the job that has been done. On the day of my surgery it was super easy I went spoke with the lead surgeon and some other nurses etc about what I wanted. I’d be lying if I said it was painless however I can’t stress enough the only painful bit is the first 10 mins of getting anaesthetic. Once it’s set in there’s no pain at all I even fell asleep twice. I was pleased with how they took care of me on the day and over the moon with the job they had done.
Finally the aftercare was amazing the aftercare nurse Kerry was great couldn’t have asked for someone more helpful. I didn’t ask too many questions but it was so reassuring to know that if I had any I could message her. She rang me every couple of days to see how I was doing as it is a bit of a taxing time the 2 weeks after but 110% worth getting done. THANK YOU to all that has helped me to get this done.

December 17, 2024
Unprompted review
Now Hair - by Now Cosmetic Surgery logo

Reply from Now Hair - by Now Cosmetic Surgery

What a fabulous write-up of your experience so far. Thanks a million Kayde, I’m certain others looking into undergoing a hair transplant will find this review helpful.
Always here if you need anything.

Rated 5 out of 5 stars

Post op excellence

As far as a uncomfortable, and somewhat tiring experience getting a hair transplant is, the support I had from Karl and his team especially Kelly who provided invaluable support both mentally and knowledge wise was brilliant.

This made me so much more confident throughout the process ensuring I dis everything correct to get the best result.

5/5 from me

December 29, 2024
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Reply from Now Hair - by Now Cosmetic Surgery

Thanks for the fantastic feedback Chris, it’s genuinely appreciated. You’ve been a delight to deal with throughout, following all guidance and after-care to the letter. Looking forward to receiving update photos as things progress.
Thanks again.

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