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Now Hair - by Now Cosmetic Surgery Reviews 

790
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 98 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and reassuring approach throughout the entire process. The service and overall experience are frequently described as excellent, smooth, and stress-free, with outstanding aftercare and communication where staff are readily available to provide thorough support. Many found the procedures painless and clearly explained, contributing to a positive user experience. Reviewers express high satisfaction with results and feel well-cared for, often recommending the company, highlighting the team's dedication, daily check-ins, and constant availability.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising individuals for their exceptional support... See more

Service

People report positive experiences with service, often describing it as superb, exceptional, and 10/10 from... See more

Customer service

Customers had positive experiences with customer service, highlighting the exceptional support and care... See more

User experience

Consumers find the user experience to be overwhelmingly positive, describing it as fantastic, amazing, and... See more

Customer communications

Reviewers mention positive feedback about contact, highlighting great communication before and after... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing service from start to finish. Every single query / question / concerns attended to immediately. As this experience can be quite daunting, John was amazing and reassuring at every point.... See more

Company replied

Rated 5 out of 5 stars

Having done mo the of research NOW Cosmetics stood out from the rest. Karl and kerry where extremely helpful, reassuring without putting pressure on me. Both were always at the end of the phone if... See more

Company replied

Rated 5 out of 5 stars

Exceptional Service & aftercare. Fantastic service from start to finish. Within 30 minutes of leaving my procedure I had a message from Kerry the NOW nurse checking in to ensure I was ok & that every... See more

Company replied

Rated 5 out of 5 stars

I had my hair transplant with Now Hair on the 29th of March in Harrow, and I’ve had a a really positive experience. Karl has been great throughout and made the whole process feel straightforward.... See more

Company replied


Company details

  1. Hair Transplantation Clinic
  2. Cosmetic Products Manufacturer
  3. Cosmetics Industry
  4. Hair Product Store
  5. Hair Replacement Service
  6. Plastic Surgery Clinic

Written by the company

Now Hair offer Hair Transplants in London, and Hair Transplants in Manchester UK. Our GMC registered hair transplant doctors are UK trained and have successfully performed thousands of FUE hair transplants for men and women. We also offer transgender hair transplants. We use the very latest techniques including Sapphire FUE Hair Transplants, DHI Hair Transplants, and Platelet Rich Plasma Therapy (PRP). We also employ British trained nurses and give 5 star Award-Winning aftercare and support. We operate from fully accredited hospitals, CQC registered hair transplant clinics, and use the very best GMC registered surgeons in the UK - guaranteed! Now Hair Transplants are the best hair transplant clinic in the UK, and the UK's highest rated hair transplant clinic with a solid 5.0 star rating across all review platforms. We have performed many transgender hair transplants. Now Hair are entirely results driven and we put customer satisfaction above all else. If something isn't right, we do all we can to ensure a satisfactory outcome. The company directors are both English Yorkshiremen and our UK hair transplant surgeons are British. We pride ourselves on giving honest, straight-forward advice in a non-pushy way. This gives patients all the information needed to make an informed decision that's right for them. We do not employ any sales people, in fact we can't stand pushy sales talk and believe it has no place in a medical setting. We look forward to receiving your enquiry, and to guiding you through your hair transplant journey.


Contact info

4.9

Excellent

TrustScore 5 out of 5

790 reviews

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4.9

All reviews

(790)

98 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I couldn't be happier!!

Hi all. It's now been just over a month since I had my hair transplant with Now Hair and I have to say, I genuinely couldn't be happier!
I was constantly second guessing whether I should get it done at all, should I get it done here in the UK or in Turkey, which clinic is the best.... we've all been there right? Well I can honestly say, I'm sooo so glad that I went with NOW Hair!! From my initial call with John I knew I was in the right hands. Such a genuine guy, completely understood my hesitation, didn't push me at all which was really refreshing and appreciated. He talked me through everything with patience and compassion and once I'd made the decision to go with him and his team, he was there with me every step of the way. So I'd booked my surgery for the 1st December 2024. Up until the date came, John stayed in touch, making sure that I was ok, that I was prepared with all the relevent steps to ensure a great surgery, he kept me on track.

The day of the surgery: I'd walked into the clinic and sat in the reception area with 4 other people also in for the same procedure. Not even 10 minutes later, I was greeted by Dr. Shuaib and his team who would be performing the transplant. In a private room, Dr. Shuaib firstly went through everything with me and collaboratively drew out where the implants would be ensuring I was happy with the goal. Dr.Shuaib was great!! He fully understood and saw exactly where all my balding spots were and immediately started to draw out where and what needed to be done. I was in awe at how accurate he was, knowing exactly where my biggest aches were with my thinning hair and sure enough, he covered all bases. Of course this is expected from such a decorated doctor in the field, but to see parts that still had hair but was thinning, and tackle those areas at the same time? I couldn't be happier!
Once all agreed, I was straight in for the surgery, with no time to overthink which was great! The team were so gentle and clearly very experienced, which immediately put me at ease.

The surgery itself: initially I'd asked for my hair not to be shaved (for work purposes) but after my pre-op consultation, we agreed that I'd have a much better result if they could see what they were doing without all my hair in the way, so off it went. After shaving my hair it was time for the anesthetic....
This part was not fun, it hurt! A lot! BUT, that only lasted for around 10 minutes and from there on I literally couldn't feel a thing. No pain whatsoever! It felt like a head massage more than anything else and sure enough I'd fallen asleep. They also give you valium which probably helped me sleep and I'm someone who doesn't fall asleep easily at all.

A few hours later I wake up and ask the question "how much longer?" Only to be told 20 minutes.... fantastic!! Again, the team were so gentle and respectful that time just flew by. The surgery took 6 hours.

Post surgery: the black band was put round my head to stop the numbing/swelling dropping down into my face. I looked like the karate kid but I could deal with that lol. Another post op consultation with Dr. Shuaib to ensure I knew the steps I'd have to follow for the coming 2 weeks, with all the medication they'd provided and I was on my way home.

That's it! After building it up so much in my mind before the operation, only for it to be that seemless? I can't believe I waited so long to have it done. It's not scary at all, I promise you that.

A little after I arrived home, I received a message and call from John to make sure I was ok, and checking in on how the surgery went. Having John around before, and after the surgery was a God send. He constantly stayed in touch with me for the following 2 weeks, answering any questions I had and boy did I have a lot lol. I couldn't be more greatfull for all the help and support he provided throughout. I owe him a drink or 5!

It's now been a month since the surgery. The swelling was gone by day 3 and the scabs were gone by day 10. I'm now going though the 'ugly ducking' phase where the implanted hair is falling out which is expected but it's fine. You can wear a baseball cap after 2 weeks to hide that which is perfect!

I really want to thank John, Carl, Dr. Shuaib and all his team for everything. I genuinely couldn't have asked for a better team to do this for me, and in my home country! Thank you all soo so much!!

The result? Before my hair started to shed, you get a rough idea if how it's going to look when it grows out and boy I can't wait to be rocking this new hairline I know is coming lol.
Again, thank you all and I DEFINITELY recommend Now Hair - Now Cosmetic Surgery.

Thanks,
Ed

December 1, 2024
Now Hair - by Now Cosmetic Surgery logo

Reply from Now Hair - by Now Cosmetic Surgery

Thanks for writing such a super thorough review Ed, it’ll help give people a real feel for the whole experience which is super helpful.
The exciting part ahead now!

Rated 5 out of 5 stars

Brilliant communication & fantastic aftercare

John has been fantastic from our very first phone call, right up until weeks after my procedure. The communication has been extremely reassuring from both John and Kerry, always available to answer any questions or concerns that I had.
The procedure itself was stress free and went very smoothly and I felt I was really looked after.
2 months post procedure and John is still checking that everything is ok and still offering after care advice. I couldn’t ask for better aftercare.

November 17, 2024
Unprompted review
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Reply from Now Hair - by Now Cosmetic Surgery

Thanks for your 5* feedback Marcus. You’ve been in safe hands with John and Kerry. Pleased you’ve recovered well. Keep John posted with your progress and any support snd advice needed.

Rated 5 out of 5 stars

Great Customer Service

Nice people to deal with and very knowledgeable, great at explaining every detail.
Great customer service from start to finish. Still early days in my treatment, but everything going as planned. Looking forward to seeing the results it the months ahead.
Cannot recommend these guys highly enough.
Thanks David H

December 27, 2024
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Reply from Now Hair - by Now Cosmetic Surgery

Thank you so much for taking the time to give positive feedback David, it’s a great help and genuinely appreciated.
We’re always here if you need anything

Rated 5 out of 5 stars

If you’re looking for a hair transplant…

If you’re looking for a hair transplant then honestly look no further!
I spent 12 months doing the research, the pros and cons of clinics in the UK and Turkey, and I’m so happy I decided on Now Hair.
From my very first contact with there consultant John Davey I was put at ease, answering any question I put his way.
I was fully briefed by the day of the procedure, and pleased to say everything went just like clockwork. The staff at the clinic are all very friendly and professional and they take great care of you. There are no language barriers, which is very reassuring on the day.
Following the procedure John is in contact daily, checking progress pictures and answering any questions I had. I really didn’t expect that level of customer service once the procedure had been done, John’s been fantastic. I’m certain no foreign clinic will be able to offer this level of after care.
Im so happy with my choice of clinic, and beyond excited to see my future results. 10/10

December 23, 2024
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Reply from Now Hair - by Now Cosmetic Surgery

Really kind of you to leave such wonderful feedback Simon, thank you so much.
You’ve been a super patient throughout. We will continue to support and advise going forward

Rated 5 out of 5 stars

If your looking for a hair transplant…

If your looking for a hair transplant this is the place to go! On the day of the surgey I was nervous but I was welcomed by polite and professional staff, in the treatment room I was told if I can get through the next 5 minutes of anesthetic injections the rest of the day will be a breeze, and it sure was I'm only 8 day in but most of the scabs have come off and my head is healing perfectly

Also to mention John Davey who has been incredible! checking in with me everyday making sure the recovery is going well, and all the after care questions I needed answers to John always replied almost straight away to give me the help I needed,

Massive thankyou to team

December 13, 2024
Unprompted review
Now Hair - by Now Cosmetic Surgery logo

Reply from Now Hair - by Now Cosmetic Surgery

Thanks Lewis. It’s great to hear about your positive experience. You’ve been in safe hands with John. Sounds like you’ve had a text book recovery. The hard part is over and the exciting part is ahead.

Rated 5 out of 5 stars

Great experience with my consultants

Great experience with my consultants - John and Kerry! Very responsive and always happy to help.

After my surgery, I received a text message from Kerry asking how I was, what to expect and offering a call in the morning. This was very much appreciated after the long day I had surgery - it certainly helped my mood knowing someone was there to chat too.

December 10, 2024
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Reply from Now Hair - by Now Cosmetic Surgery

Thanks Stuart, it was a pleasure supporting you through your procedure and aftercare. Keep John posted with your progress and any support needed.

Rated 5 out of 5 stars

I am now nearly 3 years on from having…

I am now nearly 3 years on from having my transplant. The results are still amazing. I genuinely still to this day am grateful I took the step to contact Scott at Now hair and will be the best thing I ever did.

I still speak to Scott now and again and can honestly say the after care from top to bottom is top class.

I would genuinely recommend getting there hair done if they are thinking about it, ESPECIALLY with Now Hair if you want amazing results!

December 9, 2024
Unprompted review
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Reply from Now Hair - by Now Cosmetic Surgery

Hi James
Thanks for taking time to write a review and share your experience. It’s great here that your results are amazing! Thanks once again for taking time. It’s very much appreciated.

Rated 5 out of 5 stars

I can't recommend Now Hair enough

I can't recommend Now Hair enough. John and Kerry my consultants have been amazing from day one. From first enquiry to way past the transplant date the support I've had from both John and Kerry has been brilliant. They're super friendly and not pushy at all. Everyone at the clinic were super friendly and very professional. The clinic was clean and well presented. If you're considering going aboard, don't. It's much safer and more professional here and similar pricing. Its been nearly 3 weeks since my transplant and I'm super happy with the results so far. I can't thank John, Kerry and everyone at Now Hair enough. 5 stars from me!

December 6, 2024
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Reply from Now Hair - by Now Cosmetic Surgery

What a glowing review. Many thanks Ben for taking the time to feedback. It’s greatly appreciated. Your recovery has gone amazingly well. We’re looking forward to seeing your results.

Rated 5 out of 5 stars

Great experience and aftercare

I’d thoroughly recommend Now Hair for anybody looking at a Hair, Beard or Eyebrow transplant. I’d been looking at a potential Hair Transplant for a few years and saw on Facebook that Now had excellent reviews, so I got in touch via the online enquiry. Within a couple of hours on a Sunday evening Karl got in touch with me and I spoke to him the next day on the phone. Karl was super helpful and honest, and he took me through all the details including looking at my current hair photos. Now was by the most competitive company I had approached about a Transplant and offered more in terms of product and service also. They had slots available within a few weeks so I decided to book. Ahead of the surgery day I was provided lots of information via email and an online portal about pre and post op steps so I felt armed with info ahead of the day. The day itself was very thorough and all the staff were really nice, taking through everything step by step. With my hair I required additional grafts and this was done at no extra cost with the surgeons really taking their time to do the best quality job possible. Even before I arrived home that evening I already had a message from Kerry asking me about the day, and from there she contacted me daily to check in on progress and make sure I was ok. She was super helpful and reassuring throughout the healing period after the surgery, giving me great advice in addition to the info I had been provided with. Within 12 days my head had healed and Karl took me through the next few weeks and next steps. I’ve also been given great aftercare tips so I can hopefully maintain my new hairline. Great experience all round.

December 4, 2024
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Reply from Now Hair - by Now Cosmetic Surgery

We really appreciate the fantastic review and positive feedback Adam, it’s a great help and genuinely appreciated.
Kerry will be delighted that you speak so highly of the aftercare as well.
Please keep in touch with update photos and any questions as things progress.
Thanks again

Rated 5 out of 5 stars

From the initial contact with Karl

From the initial contact with Karl, who I have to say has a wealth of knowledge on this subject and definitely not a salesperson. He will give you everything you need to know and follow it up in writing.
The next stage is the transplant. It’s a nervous day for sure but it goes in super quick. The staff are amazing and make you feel at ease.
Then there’s the aftercare. Kerry is unbelievably on the case, she even called me in a Sunday whilst at birthday party with her kid. She is super friendly and agains follows every call up with a txt afterwards.
This is a big thing in your life and there are so many surgeries doing transplants now so it’s hard to pick the right one.
I can assure you this is the one. Faultless.

Keep up the great work as you are doing an amazing job.

Harry

November 20, 2024
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Reply from Now Hair - by Now Cosmetic Surgery

What a fantastically glowing review, it’s so appreciated Harry, and I’m sure Kerry will be delighted with your kind words. We pride ourselves on giving the very best service from beginning to end and it means such a lot to us to receive such fab feedback.
The support continues, we are on the end of the phone or WhatsApp for any questions if you need us.

Rated 5 out of 5 stars

The whole team from start to finish…

The whole team from start to finish have been amazing, they cover every worry need and concern throughout.
I can relax because I know I’m in good hands.

November 28, 2024
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Reply from Now Hair - by Now Cosmetic Surgery

What a lovely review, we can’t ask for a better recommendation. Thanks so much Jake, we’ll continue to support and advise whenever you need us.

Rated 5 out of 5 stars

Excellent support and after care

I have had a hair transplant and have had outstanding support throughout the entire process. Karl takes customer care to a different level; he is extremely professional and knowledgeable.
I honestly don’t think anyone in this industry is doing anything quite as polished as these guys are.
Would highly recommend.

March 28, 2024
Unprompted review
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Reply from Now Hair - by Now Cosmetic Surgery

What a wonderful review, thank you so much for taking the time to give feedback.
We do our very best to put customers at the centre of everything we do, and it makes our day when we receive lovely reviews like this. Thanks again.

Rated 5 out of 5 stars

Hair transplant

Still early days yet but the surgery went through fine,easy to deal with from the get go and aftercare has been spot on,kerry (in charge of my aftercare) was in touch with me every day to guide me through the process,would reccomend

November 27, 2024
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Reply from Now Hair - by Now Cosmetic Surgery

Thank you so much for rating us five stars Ethan, we really appreciate it. I’ll pass on your kind words to Kerry, I’m sure she’ll be delighted that you found her guidance useful. We’ll continue to be here for any questions going forward.

Rated 5 out of 5 stars

Don't think just do it.

Was apprehensive in my search for a provider to go through. Ultimately trusted in the reviews and verified business recommendation. Glad I did.

Walked in thinking I'd get the partial shave but just rolled the dice and within ten minutes realised the buzzcut would just be better.

The day was quick and I can't say painless but definitely not enough that anyone should be put off. There's some not so fun bits but as an investment in yourself it's a no brainer! I drove myself home afterwards. Wasn't fun and would probably advise just getting someone to pick you up. Make sure you eat plenty for breakfast. I went a little light and regret it.

I opted for the plasma injections to help the healing and again, felt like I got my moneys worth. I stuck to the protocols and within 14 days (I'd recommend taking this amount of time off work) I went from a balloon head to a healed up.l scabless member of an infantry unit with a cracking hairline.

After care from day 2 post op to 14 was amazing. Kerry constantly checked in, gave me all the info, answered concerns I reached out with promptly and made me feel like I wasn't alone. Really can't stress enough that you'll be inside for 14 days if you follow protocol perfectly... have a plan have things you've prepared to do. Make sure you check in with people if you live alone.

I had Karl keeping in touch before and after top bloke. Again reached out and replied to any queries.

Should add I went through the service based in Manchester.

Anyone on the fence just go get it done.

November 27, 2024
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Reply from Now Hair - by Now Cosmetic Surgery

Thanks for such a comprehensive and glowing review Curtis, it’s really appreciated and a great help. I’m sure others considering a hair transplant will find it equally as useful.
The guidance and support doesn’t end here, we’re on the end of the phone any time for any questions or concerns.
Keep us posted with updates.

Rated 5 out of 5 stars

Brilliant!

Brilliant, from start to finish so professional, John was superb, messaged every day for updates and photos etc .. really felt looked after. Can’t recommend more if you are thinking about a hair transplant

November 16, 2024
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Reply from Now Hair - by Now Cosmetic Surgery

Hi Neil thank you for taking time to write such a lovely review.

It’s very much appreciated. I’ll pass your comments on to John. I’m sure he’ll be delighted!

Rated 5 out of 5 stars

The team really know how to look after…

The team really know how to look after their clients, this is so important especially the after care…
I would highly recommend Now hair, purely on this alone..
The surgeries they use are at the top in their progression thus giving confidence for the process.

October 31, 2024
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Reply from Now Hair - by Now Cosmetic Surgery

Thank you so much for the fab feedback and review Michael, it’s so important in our industry and super appreciated.

Rated 5 out of 5 stars

Frontal hair transplant

I'm 3 weeks into my recovery so, reviewing the service, not so far, the end result.
Karl from the outset, was matter of fact and, importantly, not at all pushy. The scope of result I could expect was not overstated to try to get me signed on and, he left me alone until I contacted him again to discuss booking a date.
The clinic itself instilled confidence, lots of staff and, the pre surgery consultation was thorough.
The actual procedure was painless, once the anaesthetic was administered and, was painstakingly long.
Post op, I've been supplying pictures of my scalp and getting care advice tailored to my progress.
All healed up now and playing the waiting game

October 17, 2024
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Reply from Now Hair - by Now Cosmetic Surgery

Thanks so much for taking the time to give honest feedback Mark, it really is appreciated. I’ve no doubt your results will be excellent based on how diligently you have followed the aftercare advice so far.

Rated 5 out of 5 stars

Highly Recommend

Scott and Kerry were brilliant from start to finish. Talking you through every step of the way. Highly recommend and looking forward to the results now!

October 31, 2024
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Reply from Now Hair - by Now Cosmetic Surgery

We’re looking forward to seeing your results Harry. Many thanks for the 5* review. Keep me updated with your progress and any questions you may have.

Rated 5 out of 5 stars

From the first consultation with karl…

From the first consultation with karl he put my mind at ease after I’d been contemplating having a hair transplant done for a while. So after he talked me through everything i finally decided to take that step and book it in to have it done. After the op the aftercare from Kerry for the next 4 weeks was absolutely fantastic always available no matter what time of day it was for any advice I needed. Would highly recommend .

November 6, 2024
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Reply from Now Hair - by Now Cosmetic Surgery

Thanks for the fabulous feedback and the five star rating John, it’s genuinely appreciated.
You’ve been a pleasure to deal with throughout the process so far. We’re always on hand if you need our support going forward, so please keep in touch.

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