Staff are super friendly and extremely helpful. There was a slight system issue as I have a new last name due to marriage and it wouldn't link to my previous profile which a work around was sorted fas... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I learned about the company through my credit score and applied online, but I couldn't finish. I called and was assisted by the most dedicated person I've ever met, her name was Mae. We talked for a... See more
Company replied
Second time using NOW Finance. Simple process, hassle free. Approved within one day. Darryl was great with communication and making the process very simple and easy. Money was released instantly to de... See more
Company replied
NOW Finance has been both patient and amazing in helping me secure and settle previous loans. The brokers I have dealt with have been super friendly and helpful. Would absolutely recommend their servi... See more
Company replied
Company details
About NOW Finance
Written by the company
Personalised Lending Made Simple
NOW Finance is an Australian-owned non-bank lender helping Australians access simple, transparent finance. We offer competitive personal loans and car loans in Australia with flexible terms to support your goals.
Whether you’re buying a car, consolidating debt, renovating your home, or covering major expenses, our loans are designed to work around your life.
Check your personalised quote online in minutes without impacting your credit score, then complete your application quickly and securely.
Credit Applications are subject to credit approval, eligibility criteria, and terms and conditions. Now Finance Group Pty Ltd ACN 158 703 612 Australian Credit Licence 425142
Personal & Car Loans made simple
Written by the company
- NOW Finance offers flexible personal loans and car loans designed to make borrowing straightforward.
- Personal Loans: Enjoy fixed rates, flexible repayments, and no fees ever, so you always know exactly what you're paying.
- Car Loans: Finance your next vehicle with clear upfront pricing, flexible loan terms and no ongoing or early repayment fees.
- Check your personalised quote online in minutes and easily complete your online application straight from your phone.
- Credit Applications are subject to credit approval, eligibility criteria, and terms and conditions. Now Finance Group Pty Ltd ACN 158 703 612 Australian Credit Licence 425142
A faster way to apply for a loan
Applying for a personal or car loan with NOW Finance is quick and straightforward:
- Check your personalised quote online
- Complete your application in minutes
- Manage everything digitally
From quote to conditional approval, the process is simple and convenient.
Credit Applications are subject to credit approval, eligibility criteria, and terms and conditions. Now Finance Group Pty Ltd ACN 158 703 612 Australian Credit Licence 425142
Contact info
PO Box 24313, Melbourne VIC 3000PO Box 24313, Melbourne VIC , 3000, Melbourne, Australia
- 1300 275 669
- customerservice@nowfinance.com.au
- www.nowfinance.com.au
Award-winning Personal & Car Loans
4.7
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from NOW Finance
Thank you Sandra for taking the time to leave us a review, it's greatly appreciated!
Quick, smooth, great communication
The process was smooth and fast. The communication/service from the agent (Adhele) looking after me was excellent. I e used NOW twice and never had any issues.
August 8, 2025
Reply from NOW Finance
Thanks for sharing your experience! We're so pleased to hear everything went smoothly and that Adhele provided excellent service. It’s great to know you’ve come back to us and had a positive experience each time!
The experience was quick straight…
The experience was quick straight forward & fast step by step in reply.
I would recommend 👌 them to others. They certainly live up to the name of NOW Finance!
August 6, 2025
Reply from NOW Finance
Thanks Wayne for your great feedback! We're glad you found the process quick and straightforward, and it’s wonderful to hear you’d recommend us. We truly appreciate your support!
Its good ,nice my english is limeted…
Its good ,nice my english is limeted they help me how to correct in my application for my loan its easy to approve just only give your all needs that's it its matter of hours my loan its already approved thanks to issa and all the staff of now Finance
July 31, 2025
Reply from NOW Finance
Thank you so much for your kind words! We’re really glad to hear that the team were able to help you through the application process. It’s great to know you felt supported. Congratulations on your loan approval, and thank you again for choosing NOW Finance!
QUICK AND HELPFUL AND GAVE ME A CHANCE
QUICK AND HELPFUL AND GAVE ME A CHANCE
THANK YOU
July 30, 2025
Reply from NOW Finance
Thank you Gai for taking the time to leave us a review, it's greatly appreciated!
Reply from NOW Finance
Thank you Sidwell for taking the time to leave us a review!
Absolutely mind numbing experience
Absolutely mind numbing experience, will not listen to the expenses that are actually shared and total comes off your partners expenses which have nothing to do with you. Avoid at all costs
April 10, 2025
Unprompted review
Reply from NOW Finance
Hi Tyler, thank you for your feedback. As a responsible lender we must apply strict adherence to the responsible lending guidelines and our credit policy when conducting an application assessment. We are only able to provide a final approval for an application if our assessment shows the consumer can meet the obligations of the contract without any undue hardship. We would like to approve every application however must ensure strict adherence to our credit policy and the regulations. I will reach out to you directly.
Kind regards
Denice Martin
Head of Dispute Resolution
Follow up as per review.
Since I did the review I placed on here, on the 23rd of February they have done an amazing thing, of clearing my interest debt to them. I'm completely amazed and thrilled of this news. I'm putting this review to really say THANK-YOU. I'm ecstatic over the news. I don't think this happens all the time but you really watch out for the small print in contracts.
April 10, 2025
Unprompted review
Reply from NOW Finance
Hi Shane,
We're absolutely thrilled to hear how happy you are with the outcome, and it’s wonderful to know it made such a difference.
We truly appreciate you taking the time to share your experience, and we're so glad we could support you in this way.
All the best,
The NOW Finance Team
Reply from NOW Finance
Thank you Harry! We're so glad to hear you found it easy to use—that's exactly what we aim for.
Cheers,
The NOW Finance Team
Stay ahead of the bill
I pay bills in advance, all payments are due on a Friday, one week there was an issue and it was paid on the following Monday.
Now Finance reached out and I advised the money was there and it would be paid, no leaniancy was granted. I now have a bad credit rating for 3 years. To say this was a bad experience is an understatement. If you choose to use Now Finance I recomend you stay at least 1 payment ahead or more.
April 1, 2024
Unprompted review
Reply from NOW Finance
Hi TG, thanks for your feedback. NOW Finance operate in a heavily regulated industry so we must conduct repayment history information reporting as required under these regulations. If a customer payment has been made within 14 days of the due date, then on day 15 their repayment will be reported negatively. The regulations don’t permit a credit provider to apply leniency. I’d like to speak with you about your feedback so please don’t hesitate to give me a call me on 0385351132.
Kind regards
Denice Martin
Head of Dispute Resolution
Reply from NOW Finance
Thank you Jonny for taking the time to leave us a review! We'll be sure to pass along your feedback to Mara :)
Problems people experience on mobiles…
Problems people experience on mobiles having trouble shooting updating and the less problems issues finances problems Australia Aussie experience looses trust and money families gone friends gone
February 3, 2025
Unprompted review
Reply from NOW Finance
Hi Racquel, we’re sorry to hear you’ve had difficulties. We’d love to understand more about the issues you’ve faced and see how we can help. Please reach out to our support team at 1300 275 669 so we can assist you.
Easy application with quick result
I have used NOW Finance twice now as they are more willing to look outside the box than the traditional banks. The entire process was very easy and I received the funds the same day as the approval. I highly recommend them.
January 15, 2025
Unprompted review
Reply from NOW Finance
Thank you Jacinda for taking the time to leave us this lovely review!
Don't look after loyal customers
I've been a customer for a few years nothing has changed never missed a payment yet I've been rejected to refinance couldn't give me a real reason but ended up getting a loan through someone else so I really don't know what there criteria is if that is the case
December 19, 2024
Unprompted review
Reply from NOW Finance
Hi Rob, thank you for taking the time to provide us with your feedback. We operate in a heavily regulated industry and must ensure the consumer can meet the obligations of the contract without any undue hardship. This is our primary obligation. We would like to speak with you in relation to the application outcome. As we are unable to locate you on our system with the limited information provided, could you please give us a call on 1300 275 669 so we can discuss your application and provide further information as to our decision.
Kind regards Denice
Head of Dispute Resolution
Mara was great from the start through…
Mara was great from the start through to the finish, her professional approach and mannerism was a pleasure to deal with,Mara, had explained everything clearly and kept me informed each time we had spoken, I highly recommend the team at Now Finance
December 19, 2024
Unprompted review
Reply from NOW Finance
Thank you Dale for taking the time to leave a review! I'll make sure I let Mara know about your feedback, I'm sure she'll be thrilled to hear that her help made a difference. We’re so glad you had a great experience with our team at NOW Finance!
I applied for a loan with NoW Finance…
I applied for a loan with NoW Finance five days ago and received a confirmation email acknowledging my application. They even placed an inquiry on my credit report, but I haven’t received any updates since then. Despite waiting for nearly a week, there’s been no communication from them about the status of my application. I’m left completely in the dark about what’s going on, and it’s really disappointing. A bit more transparency or at least a courtesy update would be appreciated.
November 11, 2024
Unprompted review
Reply from NOW Finance
Hi Joshua,
Thanks for taking the time to provide us with your feedback. We've escalated your concerns and our team will be in touch with an update.
Kind regards Denice
Head of Dispute Resolution
Pretty good, could be refined
Great experience, quick and clear communication. Easy to navigate website, bit annoying however when I closed my browser and returned I had to fill out the form again there was no option to save and finish later.
October 28, 2024
Unprompted review
Reply from NOW Finance
Thanks for taking the time to leave a review, Cameron!
We truly appreciate your feedback, as it helps us understand how we can continue to improve. Your input is invaluable, and we're always looking for ways to enhance our services based on customer experiences like yours. Thanks again!
Easy to use and gave me the best rate…
Easy to use and gave me the best rate when compared to other companies.
October 25, 2024
Unprompted review
Reply from NOW Finance
Thanks for your feedback KL, it's greatly appreciated :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.