npower 

Another £890 down with no decent explanation of how NPower reached this figure !
Disgraceful is not a strong enough word !
Don’t know how these peeps sleep at night !
But I will celebrate moi Switch !!!!
N draw closure Tah Dah
I so strongly say ......stay away from this company !

Last estimate before I moved on to a new provider so exaggerated 4 months on the meter still isn’t as high what they are claimed it was. Numerous phone calls, bank charges and problems with the new company still at square one Absolute headache

Scam! Charging me for agent visit that did not happen

Have huge bill, contact customer servise lady was very rood, no explain nothing, jus been told i have pay thats it, asked for here name she refuse give to me. charged for nothing.

I have had a huge bill from N power we have only lived in the tiny bungalow for 10 months and have paid our bills every 3 months religiously.
I have spoken to the complaints dept. One person says one thing and another tells you something else. Spoke to a man named Jag last night who assured me he would ring me at 6 pm for my meter reading tonight. I rushed home from work to get there for him ringing he never rang. I’m a nurse and my husband is disabled. I was told my smart meters are faulty and I need new ones fitting. Then I received a call from Gareth in complaints to say they won’t fit the new meters because of Covid. Then Diane told me they will. Then Jag said we can’t read your meter due to Covid???? It’s as clear as mud. They can’t communicate between depts. I will be leaving this company as soon as possible. Their customer service is absolutely terrible. Do not swap to this company. I won’t be paying the huge bill it’s wrong and I don’t think they know what they are doing. A shocking service !!!! I’m currently waiting for another complaints manager to ring me back, called Martin!

Absolutely shocking service I've had no hot water or heating due to a fault in their smart meter and they wont send someone out to fix it first opportunity I get there will be a change of supplier rating

Moved into house 17th sept 20 left them for better deal 12 oct 20...final bill they charging me £77... no way i used this much gas & elctricity in less than a month im the only adult with 2 children under 5 (they possibly cant be using so much could they?) Going to argue this not paying it

Scammer energi company.

I left Npower for 2 years ago becouse of high price and paid the finall bill, but after 2 years they send me amended final bill agian for £1585 akuel my all years usage was just £1050 and after long fight they concelled the amended bill and i got the copy as well, what happen agian that they send me agian the same bill to pay after 2-3 weeks that everything was finished. That is why i call this company for scammer, next i will talk in court and i have enough proof. Than they should pay for all stress i got from them.

I have been with Npower for years untill today where I have switched.
I have had ongoing debates and battles regarding my prepayment meter. Over 2 years ago my meter broke and I was left with a constant supply of gas for over a month to which I was told I wouldn't have to pay for because it wasn't my fault. It took npower 2 months to finally fit a new meter. They then have added on debts every month since because of the problem with the gas meter, I have never been in debt prior to this and have regularly topped up to avoid doing so. It baffled me to how you could get into debt with a top up meter..but still!
They also send me letters telling me to top up as i have forgotten, yet I top up every month on the same day.
I have asked for help many times from them to understand what is going on yet get passed from pillar to post with no clear answers and ive had enough, I dont think they actually know what is going on. Customer service is awful, they just want money from you and don't want to resolve anything. I am now left with a rubbish credit score because of their errors and reports.

Awful non-excistent customer service. Emails unanswered. Problem not resolved. Helpline - they hardly answer, have been on hold over an hour and when they do answer they just pass you round departments.

Going to ombudsman as had enough. Don’t switch to them!

Horrific customer support and all around poor operations. They sent us a bill with no dates on them, for a service that we cancelled almost 2 months ago. When calling customer support, they kept us waiting in queue with obnoxiously loud music for some time, and then just killed the line. They try to redirect you to the website's live chat, which is coincidentally "currently unavailable".

To be expected to pay a bill for services that are not even dated is unreasonable, especially for a company whose service we cancelled over a month ago. We have handled other suppliers and switched from them in the past with no issues, why is npower the exception that is incapable of allowing a smooth transition? Clearly our experience is ordinary, judging by other reviews here on trustpilot. They aren't even anywhere near the cheapest!

Also, please be kind to the support staff. The gentleman who helped us was more than helpful and polite. It's not their fault that corporate leadership is useless.

Absolutely stay away from them if you are considering them as a supplier.

Worse customer service and rob the vulnerable. I have prepayment metre. Topped it up with 45 last week only got €5 gas. Tonight topped £15 gone straight into emergency. I live in a flat £55 would do me two months. I'm struggling financially.
Spike to rude man who said in July they gave me £45 emergency and there policy is to take 70% right back. I do not remember the emergency at that amount. What I find disgusting is they do not contact you they arrange no payment plan they just take 70% with no contact at all. The manager had a right attuide could not even answer a question of why the metre is still showing a debt . I've never being in debt and I think it's a disgrace in times like this they feel its acceptable to take 70% with no communication.

Absolutely a waste of time and energy to sign up with these, you get a bad deal and even worse customer service.

And the team even ended up lying to me about my new estimate spend on the tariff, only like £800 off a year... but who counts...

Just don’t go to Npower - biggest mistake you will ever make

NPOWER is without question the worst company I have the displeasure of dealing with in my life, since 2017 I have been in arrears with them and been disputing the amount claimed. until 2017 I had been getting the warm home discount on my bills. which some how stopped even if applied for, despite making deeper and deeper cuts, far above any increase in tariffs in the use of energy both in gas and electric some how the bills still go up When I log on to see my energy usage the site states the cannot do it without a meter reading. Which is odd in my view seeing they have build me for it ?? contacting customer service well they just baffle you with numbers, will never admit they are wrong or something is wrong. Will never give a straight answer to a straight question. Such as why are the bombarded with letters, emails, phone calls from them and debit collection people. about the claimed arrears only in respect to the Gas and not electric which is also in arrears to about same amount ? to point am afraid to answer the phone, postman coming, opening my emails. Am also terrified to put a light on, boil a kettle, put heating on to make matters worse NPOWER make arrears reports to credit report agency's. which has destroyed my credit rating. when have made a point of paying my bills to other company's. All I get from NPOWER in response to that is that is what they are required to do. They should not be allowed to do this in the case of disputed arrears. on top of that they had some £14.00 plus to the bill for so called referring to agency's yet when checked with the agency's they do not have such fees paid to them by Npower. its worth pointing out also that the arrears they claim in fact is made up from the warm home assistance they have to applied plus the so called debit agency fees. In fact if the warm home discount was applied as should have been plus the numerous debit agency's fee's taken from the claimed arrears. I would not in fact be in debit but in credit. to anyone thinking of going to Npower should be the very last company they should deal with

Spoke to Amin 19th Oct 2020 10.35 call started, got through about 10.45. He was rude and when I asked how much my bill would be as I'd given a meter reading the previous week and it was due on 8th Nov, he fumbled around for a while and said your bill is due 8th Nov, what else do you want to know. Very rude. I said i know when its due, can you tell me how much? He said no, we won't know till it comes out. I said that's not true as you can tell me before you take payment, its not just a surprise as to how much you've taken. Hopeless and rude should not be working in customer service.

Summarised version of my ordeal with Npower. I let them know that they are not dialing in to my smart meters in sept 2017. They continue to basically ignore me .....for years! Until they decide i owe a substantial amount of money from back dated bills. Then offer to write off a "goodwill gesture", that same amount just happens to fall under the backbilling rules so they cant actually bill me for it anyway. I ask them for an actual goodwill gesture and am offered a silly amount. At this point, I complain to ombudsman and i won my case and was awarded a credit to my account. At this point i have 6 months left on my contract , they claim i have signed up to another 3 yrs ! AS if ! At this point i have still never received an accurate bill ! N power Finally admit i have a faulty meter , 3 missed appointments later to fix said meter [and no notification that i am actually entitled to £30 for each missed appointment] it is finally repaired, but am still issued with estimated bills . Still no accurate bill , debt collection agency sent to my business , invoice stating i am 26k in credit? They took double direct debit payments, then cancelled my direct debit and charged me a late payment fee! and finally still no final bill ....i left in npower in June 2020 . According to my claims handler i am due over 5k to be refunded ....still waiting... And no response to my latest complaint.

Trying to get through to them is the first obstacle. Option 2 service agent is constantly engaged. They owe me a large sum of money having told me there was no credit when I left them. I have lodged a complaint but I suspect it will not resolve the situation. This company needs looking at by the ombudsman, sharpish. I reel sorry for anyone who us still dealing with them for energy.

Would give zero stars if i could. Phoned to give a meter reading for my electricity, which because it is for night storage heaters needs two readings. It takes three minutes to get through all the messages and menus to speak to a person. The first person hang up on me, but it didn't go to a dial tone so I waited to see if it was just what being on hold sounded like. Had to go through the whole performance again, second person was quiet and disinterested, no chat at all. Said they couldn't transfer me to someone to see about the huge amount of overpayment I have - more than £400. Yet tried to justify the first person having hung up, that he was trying to connect me through to the billing people. Now when I get a revised bill I know that I will have to go through the same performance again to try to get the payments reduced.

I have sat and read through about 30 reviews and they all basically say the same thing, NPower are robbing customers! I was in a 1 bedroom flat for 6 months 4 of them I never had the heating on and rarely cooked . Every time i received a bill I paid it but when I came to leave the bill I got was a joke being approximately £700 so I obviously contacted them but after 6 months they reckon it’s over £1000 so I’ve had to set up a direct debit as I don’t want to get into trouble. My mum has a 4 bedroom house and her energy provider is British Gas and is much cheaper in comparison to NPower. Customer service is a joke and so unhelpful with one man telling me I needed to grow up and pay my bills as it’s part of life!!!!!!! NEVER use them

If I could give them 0 stars I would.

I moved into a ‘newly renovated into flats’ property Dec 2019, and the electric meter was linked to the old address. This needed to be updated my by landlord, but NPower said they were able to do it. And after a few months of unwelcome bills and complaints, they said it was all sorted in April. Cut to September and I discover that it was not sorted. They’re threatening to take me to court. They’re sending me bills for electricity and a made up gas meter. They somehow have my name when I don’t have an account, and so can’t discuss anything because I don’t hold an account. All letters come to a nonexistent made up address with my name on them.
I have been communicating with the complaints team for at least a month, and nothing has been resolved. I have emailed the CEO and spoken to the exec liaison team who promised to call me yesterday and still didn’t get in touch.
I have no idea what they’re doing behind the scenes when this was supposedly all looked into and resolved in April, but I am disgusted at the fobbed off excuses I have been given and that this still hasn’t been solved. 10 months is unacceptable to not be able to send one email to update an address.