npower 

I suddenly had an email saying this:

npower contacted you recently about changes to your privacy notice and terms and conditions which happen when your account transfers over to E.ON Next. Now we want to let you know that we've started the transfer for the energy at (my address) and we expect this to take two to three weeks.

I never had any contact from N Power asking me if I mind them passing my account to another company. I had never heard of that company before.

I changed to meter before because of them sending me the wrong bills. I nearly had a heart attack when I had a £5000 bill for a quarter in a one bedroom flat. That was before I found out they had done the same to a lot of people and were fined by the government.

I hope the government look into them again for changing people's accounts to another company without permission.

Was great when I first went with them but when they have tried to put the price up I was not at all impressed but after threatening to leave they knocked the price down. But since they had switched over to eon next and with my renewal due I asked if I could try to keep to same price but said the can't so going with a new supplier after nearly 5 yrs

NPOWER ARE LIARS!!!! If u are with them just get away as soon as possible. They are just ripping peoples valets and they dont care its a covid or its a war summer or a winter. Greedy greedy greedy! They told me they do not have other economy7 plan for me and i have to stay on the same rate night or day. 24 hours i need to pay same flat rate. This company is not to trust at all!!!!!!!!

I've had a smart meter fitted today which I was pressurised to get by npower sending a number of emails threatening legal action if I didn't get my meter replaced! Now I have no heating! They have told me not to use my boiler until I have an external flue cover fitted or something. We had the boiler fitted ourselves by a gas safe engineer a few years ago so assumed all would be OK.

Absolutely terrible don't not go with you can't contact them and send spurious bills out , block me from leaving and did owe them money !!

We rented a property that had a pre-payment Npower supply set up for Gas and Electricity. We were not planning on staying at the property long term, so we did not change suppliers and decided not to sign up for a monthly direct debit to make closing our account easier.
We moved out on 15th January 2021, and I have just received a threatening letter dated 9th February to say that they will be passing my details to a collections agency if I do not pay £13.08 within 7 days of the date of the letter. So, put in simple terms, I was given ONE day to pay, with no explanation as to how this bill was generated, considering the fact that we pre-paid for all our energy suppliers and even if we had gone into emergency credit, the maximum amount for emergency credit is around £6-8 - I know because one time we had forgotten to top up the gas and it just turned off when it reached the maximum for emergency credit.

I have also used Npower a few years ago at a different property, I was a direct debit customer back then. All of my bills were paid in full on time and when I moved out, I closed my account with £0 outstanding. They somehow ended up duplicating my account and carried on billing me after having moved out of the property. The dummy account (this is what they called it when I contacted them to complain) did not contain any of my contact details apart from the address that I had moved out of.
As I did not pay the bills that I did not know about and was not liable for, they sent my details to a collections agency. The collections agency then found me at my new address and sent me a letter requesting immediate payment or court proceedings would follow. I had to call them to advise that they were chasing me for bills I was not liable for and had to send them a copy of the new tenancy agreement details and provide further proof that I had indeed moved out.

Npower then sent a letter of apology which I had to request specifically so I would have a record of their incompetence. They did not offer any written apology prior to my request.

How lovely to see that years down the line, Npower are still threatening customers with legal action even when they are not owed anything ... I am so appalled by this company that it simply cannot be put into words.
I have paid the £13.08 because I cannot be bothered with them, I would rather Npower be happy with this huge amount that they needed so much that they were ready to send me to court for.

I strongly urge everyone who reads this review to stay as far as possible from Npower's services. Save yourself copious amounts of stress, headache and unjustified bills/debt and choose a different supplier.

Hi, sadly the property I moved into was already being run by npower and we got around 3 - 4 letters saying that the occupants owe money. However this was nothing to do with us, also its a pay as you go meter...... no pay no gas. So how is it that now I've left they've done the same thing and sent though a bill for X amount of money yet I left 5 pounds on the meter before leaving the property. Next the letter I received on the 15h of Feb told me they will send bailiffs as of the 16th 7 days from being delivered?????? A letter that never got received untill 1 day before.

Disgusting absolute appealing behaviour from a giant company in the middle of a pandemic let alone any other time. NEVER EVER use npower they will take you for every last penny they can get away with. NO CUSTOMER service from them whats so ever either.

This will be the downfall of your life and the start of all the stress and headaches as npower cannot do anything usefull.

Just the most awful company to deal with AVOID

To be told that I persistently call to complain when they keep putting up our direct debits when we are always in credit is beyond belief. Let us down many times.

Customer loyalty means nothing to this dreadful company. Switched to octapus energy who are are amazing. Only wish we had moved years ago. Only stayed with n power because the thought of moving suppliers was daunting. Worst decision ever. Avoid these people.

Absolutely shambolic company, the customer experience is awful. You will either get cut off, promised a call back that never happens and lied to. We were meant to have meter changes done which were cancelled 5 times, each time you are meant to get £30 compensation (nothing received) but more to the point, were never told why the appointments were cancelled and no courtesy calls made to let us know. They really are a useless outfit, avoid them like the plague unless you want to spend hours upond end chasing your own tail!

Cost me over 160 a month in electric alone for an apartment with dual lounge and bedroom in one, very small bathroom, small kitchen and a hallway.

Npower owed me money and after nearly a month of details not been wrote down correctly, given the wrong info, been told to hurry up by a so called manager who had the customer service skills of a rabbit caught in a head light iv been told it’s gonna be another month until I get my refund! Worst company ever and the only reason I gave me 1 star is because I had to. Listen to the voices people!!!!! Leave Npower well alone. Hope they go bust and the monkeys they pay peanuts can go back to eating nits off of one another!!!!!

NEVER EVER USE THIS COMPANY!!!!
They make up fake charges to get more money out of you then send a debt collection agency after you when they cannot collect the outstanding payment due to there error!
AVOID AVOID AVOID!!!!!

Horrendous customer service, try ringing them and you are on hold in a queue for hours. It doesn't matter what time of day you ring they are always busy. Must only have one person in the call centre and they must be a sleep! Suppliers should be accountable for such poor customer service, why should the public put up with it.
AVOID N Power IT MAKES MY BLOOD BOIL!!!!!!

IF I COULD LEAVE NO STARS I WOULD!!!! We have been MASSIVELY OVERCHARGED for our useage. There is an issue on our account that has occurred since our smart metre was installed. We have called to try and remedy the problem and were told that someone would contact use to solve it but we are still waiting. We have sent THREE more emails and have heard NOTHING from them. SHOCKING CUSTOMER SERVICE! Now they are charging us more based on the miscalculated useage. DESPICABLE. My partner has been on hold for a total of 3.5 hours to try and sort this out. AVOID THEM.

Abosolute garbage!! AVOID AT ALL COSTS!

Took 3 years of our life to get them to stop billing us for a property that they didn’t supply power for!

Totally non communicative and unprofessional.

WE have used Npower for 2 businesses and recently changed locations. The bills went through the roof, invoicing was all over the place and repeated calls and letters from PDC (DEbt collection agency, chasing bills that had either been paid or weren’t even due. Customer service was shocking and rude. On one call they refused to speak to me stating I had failed security because I couldn’t quote a reference off my bill - A bill that hadn’t been received hence the reason for the call - Nonsensical and the supervisor simply said - You failed the criteria and hung up. Complained - no response. Have had to change supplier because this is driving me mad. Very Very bad service for long standing, good paying customers. Glad we don't treat our clients like this.

I'm on the warpath today. This morning I posted a negative review about my business dealings with Unicom. A few hours later it's npower making life difficult. Why do our utility providers in the UK think it's okay to treat small businesses so shoddily? I've just spent 30 minutes trying to renew a gas contract with them and they hung up on me four(FOUR!) times. Avoid.

UPDATE: I decided to make a complaint about them hanging up on me. So I phoned their dedicated complaints line. Waited 15 minutes 09 seconds for someone to answer. Before I could speak they HUNG UP. Timewasting clowns. AVOID.

I live in a studio flat, however, my usage and billing from Npower are ridiculously high and are more like the amount you would expect to pay for a 3/5 bedroom house. For two years I have been trying to get to the bottom of this excessive usage and high bill value. Yet Npower insist they are billing he correct amount and refuse to investigate. Furthermore, they have blocked all my attempts to switch supplier and now I owe £1657 they refuse to allow me to leave!! They have an attachment earnings and take £124 per month for usage and arrears, yet expect me to then pay a further £80 on top of this! I refuse! They keep referring me to debt collection, who then try to install a pre-payment meter. To avoid this meter change, I have to pay the £80. I feel trapped and financially abused. I've written to the ombudsman, but they did not uphold my complaint! I've approached several agencies who deal with disputed with energy companies, none of whom could resolve this problem. So I advise you all...... Do Not use this company.

worst supplier don't you ever join this company . I wanted to switch to another company but they are still holding my account. not worth it at all. bad bad bad.