Nederlandse Spoorwegen Reviews 

Soul sucking capitalistic milk machine. Treat their personnel horrible, don’t give in to their work demands because they’re horny for money. So personnel strikes for a few hours with another train company; Honestly good for them. But ofcourse NS never has their stuff in order so even after the strike more trains are being cancelled without notice. Now hordes of people have to fit in a train and you can’t get in even though you already waited for almost an hour. Manifesting their (financial) downfall at this point.

Last time I used NS train (a month ago) I was stuck in between Sloterdijk station and Amsterdam Centraal for 40min because of some issue with the train. When we finally reached Amsterdam Centraal, other trains were not going because of some person on the train trail near Utrecht. 2 hours later I managed to catch the trains to Sittard and arrived to Maastricht airport last minute. It was terrible experience and I was in the fear that I will miss my flight.
Today again I used service from NS from Maastricht to Amsterdam. I was in the train that was supposed to leave at 11:59 but it was announced at 12:17 that train won’t leave because of some signal issue between Maastricht and Sittard. They said issue will be fixed around 15h. That’s 3 hours of delay!! 😱 finally I managed to catch the train at 14:29 to Amsterdam. When we reached Eindhoven Central they announced something again (only in Dutch of course) and people started exiting the train. I was so confused and scared I’ll be stuck in Eindhoven for a while. I asked lady in NS jacket what’s happening but she just said train is not going further and I should check another train for Amsterdam. I just lost 5 and a half hours for the journey that was supposed to be 2 and a half hours!
As you guess, I will make sure not to depend on NS trains again, probably buying car soon or renting the one when needed. But it is very bad how NS handles situations like this, not providing alternative ride, not providing information and not compensating for deyals coming from their side.

My train from Eindhoven to Utrecht has been stuck in the middle of nowhere with all lights out and no information have been given about what was happening. Then, the train has been stopped again between Utrecht and Rotterdam and we had to change again train. Terrible experience, and not just a one-day-episode…

Expensive as hell to get the ICE train from Arnhem to Frankfurt in Germany I have to pay 550 euros for 2 people and I'll be there in 3 hours.... the car option I'll pay 150 euros and I'll also be there in 3 hours it's a shame in one word it's not a profitable investment!!! I don't recommend!!!

NS is horrible!
We passengers should go a strike so they get payed less!!

I cannot use my co-travel discount because their stupid website won’t recover my password while it’s impossible to arrange it in the Service Desk without co-travelers having their stupid cards!!

Just lost 30 euros because of not being able to use a product I pay for!
Scammers!

too many system error

They do not update their journeys and they do not let the passengers know about a bus or a train being cancelled, the most they will do is update it to being 20min late when already more than half an hour has passed..

Worst experience with public trains in Europe, every time delayed expensive or when it's not delayed they are cancelled in most of time so if you going to Netherlandsb this and bring a car or rent a car. People in ns don't know nothing when you ask so bravo how you can ask this prices for service what work on half flow

The worst public transport agency in whole Europe. I accidentally booked a ticket one week further and its not possible to change your departure time or get a refund and buy a new one ticket. So I booked other ticket on the right date but I wrote here a name of my friend instead of me, I called late at night if they can change the name of the ticket and some woman said yes they can and if not she is going to find another solution about that and not pay for other ticket, but I had to try it tomorrow. In the end I called the next day about that and other woman answered the phone and told me that this is not possible. I would describe it as a word ,,Circus”.

Horrible experience everyday there is delay or cancellation of trains from Schiphol to Rotterdam. Prices keep going up and service keeps getting worse.

Overall most of the experiences were good, I find it trustworthy and the staff is usually friendly and helpful.

Very hot inside,NS service getting very bad..i m going Deventer naar roosendal today.

ALWAYS LATE

Pulling random charges out of their hat.
Havent used the card in 3 months yet they have invoiced me for using the card for 3 months.

Delayed. Again. Every. !@# Time.

Just waited an hour for a train Schiphol-Rotterdam. The train was terribly packed. The conductor told everybody that was standing in First Class to pile up Second Class, without just a small sign of empathy. Ridiculous third country service

Delay, delay, delay

The worst service in Europe. Simply they cannot make it. You pay, they cancel trains. It's impossible to plan a trip with NS. If you are a regular commuter, you spend your days at the train stations. NS is a 3rd world company, which costs like in North Europe.

Unreliable. Often trains do not go which you hear last minute. Don’t take the train. Rent a car instead.

We travel from Haarlem at 19.10 to Hoogeveen en we should arrive there around 21.
All trains were more than full and with our 4 year old daughter we had to travel on foot. Then the trein in Leiden travelled 30seconds early, we ran from the nextby perron to this perron but because it was soo crowded we couldnt catch it. The next trein was 30min after, but then it is delayed 15min more. When we arrived zwollenthe trein was delayed again for 5 min and then 15min more.

Whike we were going to Meppel in the trein, no place to sit or stay or move, the train suddenly stopped. Conductor tols that the train rail is broken so they try to fix it. Aftar a while of waiting without waiting nothing in the middle of no where the conductor told that we have to go back to zwolle because the way could not be fixed. There is no bus from zwolle to hoogeveen. Taxis are extremely expensive we wwre thinking these and stres and our daughter fell asleep on the ground, othere babies were also sleeping on the ground. An old man needed to use the WC but it was also broken and couldnt be used. It wad total shitshow.

At the end we were in Hoogeveen at around 23.00 and our daughter was sleeping so we carried her and she had school next day and she was afraid.

After this experience we never used NS and we never will be