Nederlandse Spoorwegen Reviews 

Incredible disappointment,in the week-end specially they do not seem to care about you.I had to arrive to a location,they showed in NS app an hour,kept waiting and that train never came at that hour,nor later.I tried later at another hour,again it happend,showing on Ns app someting and i ended up sitting and waiting.I think NS could make changes,especially on the week-end...because week-ends are nightmare to travel by train,specially from my area.

If you have no other choice I can only wish you good luck. To be safe for connecting services allow at least 2 hours as this service is awful. Our train stopped 2 stations before Rotterdam. No alternative was offered a part from calling customer service where there was no answer! 150euro taxi ride later we finally got to our destination as missing our Eurostar train was not an option. I would give 0 stars if this option existed. Next time I will drive, as it will be a lot less stressful and expensive!!

One of the worst public transport experiences I ever had. Unprofessional, careless, nobody really gives a shit about customer. Everything is almost late, constant disruptions, YOU CAN NOT TRUST NS. If you decide to get to the airport using NS, plan your trip with +2 extra hours, because you never know when a dutch train breaks, when the railway is not working or many other reasons that NS come up with to cancel trains. Just one word - awful

I’m a daily commuter, 80% of the trains I take from Eindhoven to Maastricht are late..it’s incredible how low is the service level compared to the price people are paying for it..Very disappointing

I accidentially bought the wrong ticket on the app.
I'm a Danish national and I have never used the Dutch Transportation app before, so when I bought a ticket via the app I had to type in my "Initials" which I mistoke for my surname.

So when I got the ticket in the app it said "C.A.S.P.A.R C.H.R.I.S.T.O.P.H.E" instead of just "CCLE" as it should.

I contacted the number on the ns.nl-website, where I got in touch with the English speaking support. The English speaking support was extremely bad and incredible rude. The lady I talked to was sitting in a very noicy room and didn't listen or understand anything I said. I had to repeat myself 3 times... afterwards she basically just said "No." and the conversation ended.

Afterwards I went to the ns.nl website and tried to get in touch with staff there from the live chatbot function. I quickly got in touch with someone and my money for the wrong ticket was returned.

So English support: 0 stars
Chatbot function: 5 stars

Deleting my app coz no point on buying a e.ticket when you can't get money back or exchange on mistakes or genuine medical reasons. Better of taking your own car. Really frustrating . Third class attitude for first class country.

If I could give this transport company -10 stars I would. Trains are always ALWAYS late delayed and you just cannot rely on their service. Miss the connection and have to wait another half an hour, being late to you destination or just spending x2 amount of time to travel somewhere. Yet every ride costs like a freaking golden ticket of Willie wonka. Big middle finder to this company

The worst service I have ever seen. Constantly late trains. Frequently cancelled trips. During rush hour all trains are so overcrowded that you can hardly even stand. They don't add extra carriages. They refund money for a trip that is more than 30 minutes late (and not 100%). Provided that you are late at every transfer and as a result you are home 1.5 hours later.
I bought a ticket and indicated the wrong date. I called the service within a minute. They said that nothing can be changed.

I came to know not to trust anything dutch brand service. I booked tickets from Brussels for a direct train to Amsterdam central, just to figure out on the day that the train doesn't go there and stop at Rotterdam. So I need to have transfer, ending up in a small train and full of people, probably also because they didn't expect to have such reroute and transfer like this as well.
Paid for 1st class for the entire route just to end up having to stand on the way from Rotterdam to Amsterdam. And not the mention the 1st class was a disaster, with groups of people laughing and talking loudly. Where is the premium of 1st class then?
So for future reference, if you ever can avoid NS, please avoid it. Many other train lines are much better. at least they informed me of the changed service prior to departure date.

You never know if you will make it to destination. They cancel trains when you are already onboard or shortly before departure, making hard to find another option. For every day commuters it is a gamble. And it's also expensive. Value for money level: casino roulette. Total disaster (one star is the minimum, they don't deserve stars at all).

This company deserves 0 star, not even 1 star.
I have lived in 5 countries and I have never seen a railway system less efficient and unreliable than NS. Lost of delays and cancelations on a daily basis. You can never be sure that you will arrive at your destination on time when you travel with NS. They cancel rides whenever they feel like it, just 10 minutes before the planned ride. The reason? well they never bother to tell you. They also claim that you can get your money back if the delay is longer than 1 hour. It happened two times to me. I claimed it online both times and they rejected my request. Such a fraudalous company. If you have other options, avoid NS as much as you can.

A monopoly, they have the worst service ever and nobody can do anything about it. Even with costly tickets, the trains are always late, they ride slowly, and the trains/tracks are super sensitive to weather conditions. Every day there is something. The app is bad, the trains are canceled for no reason (at least not communicated) and no options are provided. Anything that happens creates chaos and usually, no employees can provide useful and assertive information. The OV-card sometimes does not work and at the end of the month, you get the news you forgot to check out, even when there are stations where it's impossible to leave without checking out. They make it difficult for you to get refunds or to complain.

Total disaster, expensive trains, always in problems, delayed, cancelled or super busy because they have the amazing idea to bring a one wagon train at peak hour. Terrible customer service, terrible people working with ns. Been living in the Netherlands for 8 years and it has just been getting worse and worse (and charging everyone more). Again delayed for more than two hours from Arnhem to Breda. Fix your service or sell the company to people that are more competent

horrible, always delays, expensive, dirty

I am sick and tired of paying a lot of money to stay in trains which are so dirty. Garbage everywhere, stains and sticky floors.

Always late. terrible Service. Avoid

3 months ago I got stranded for about 3 hours. Things like this happen way too often with NS, sometimes they don't communicate well enough or only in Dutch which is problematic for tourists traveling. I claimed a refund of the ticket (40 euros). The refund was granted but I was informed that it would take from 4 to six weeks to process it.
Over 3 months and 3 reminder emails later, I still haven't gotten my refund. Scandalous when they are very very fast in taking the money from my account every month for their crappy service.

Booked a ticket on NS from Eindhoven to Munich. Due to a collision fisrt part of the journey from Eindhoven to Utrecht was delayed for hours, ultimately causing me to give up the second one which was a Nightjet. They explained two tickets were separate so 2nd part was only consequential delay which they would not compensate anyway. For the first part, they said there was a next train, so i should have taken that one. The fact that i didnt take the so called next train would mean that i would only get 25% back which is below their minimum conpensation amount of 4 euros... the next train was supposed to be much later so there was no way on earth i would have decided to take that one. So in the end, it looks like i wouldnt get a penny back. So Im disappointed, disgusted, and you know what, probably would not buy a single ticket again

Their service is otrageous and I find it hilarious that they want to increase their prices. In the same day, I had 20 minutes delays both in the morning and in the afternoon, during my commute to/from work. Trains are frequently delayed or cancelled for any kind of failure. Can this even be called a service? What am I paying for?

NS is the worst transport service I have ever used. I boarded a random train with an Altijd Vrij subscription, and I always check the information on the boards to ensure I have the correct train type and destination. When on board, the ticket inspector checked my card. Despite being checked in, he mentioned something special about the train, which I still don't understand. It looked like any other intercity train. The next day, I received an email stating that I had to pay a €10 fine for using the train. I called customer service for an explanation, and they said it was “fast” from one city to another. I’ve used their service for three years, and it feels like they exploit the lack of alternatives. Their machines frequently fail to register check-ins and check-outs correctly, leading to €20 missed check-in/out notifications that I have to correct. Each time, it takes me 5 to 10 minutes online or on the phone to resolve the issue. The money I’ve lost on this service could have bought me a car, so I might as well consider doing that!