nu: move Your Nationwide Online Estate Agents Reviews 157

TrustScore 5 out of 5

4.9

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See what reviewers are saying

Rated 5 out of 5 stars

Neil gave exceptional service throughout a tough time to sell. Always a positive attitude, great communication and on top of his game. A pleasure to work with.

Rated 5 out of 5 stars

Excellent and professional service from Angie and Dave from start to finish. They made everything simple and guided us through each step of selling our house (which they managed to sell within 6 d... See more

Rated 5 out of 5 stars

David Farrell is very honest, sincere & helpful and in my opinion a very good broker! He is currently helping my son & his fiancee to secure a mortgage for their first home & has made the proc... See more

Rated 5 out of 5 stars

Can't recommend Angie and Dave at Nu:Move enough! They provided us with much appreciated updates and info throughout the entire buying process in a friendly and professional manner! Always happy to ta... See more

Company details

  1. Real Estate Agents
  2. Real Estate Agency

Information provided by various external sources

nu-move online estate agents -The Future of Property Nu-move is an online venture that has been created to meet the demand for online estate agency, with more than 150 representatives nationwide. With over 95% of properties sold or let online via property portals such as Prime Location, Zoopla and Rightmove the traditional high street estate agents window has become redundant. More home owners are realising that selling their home online couldn’t be simpler and that the switch to online estate agents could save them thousands as compared to traditional estate agents. Nu-move offers various sales and lettings packages to suit all budgets and service, starting from as little as £699 including vat. Our ethos is simple a personal service for a price which is affordable, there are no hidden extras all our packages highlight exactly what homeowners are paying for. We carry out all the work of a traditional estate agent without the hefty price tag. Nu-move is a one stop shop for all your property needs including Selling, Letting, Auctioning, Mortgages and Conveyancing. We employ experienced representatives that carry out viewings and provide homeowners with feedback; carry out negotiations between vendors and potential buyers and we even throw in the ‘For Sale’ or ‘To Let’ board for free, keeping the whole process simple and clear. Nu-move realised that it was imperative to establish an online platform for a generation of Internet-savvy homeowners without compromising on service. If you’re looking to sell your home or property visits our website www.nu-move.co.uk or call 0330 223 0331 to speak to one of our representatives.


Contact info

4.9

Excellent

TrustScore 5 out of 5

157 reviews

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Rated 1 out of 5 stars

Useless...don't use

I have just binned numove after 5 months. why?
Their initial valuation came from London ...my house was in Swansea by comparing properties online. Their valuation was 40000 £ more than I have come to believe is correct. This wasted time selling at an unreasonable price.
Intermittently adverts in right move would disappear. I had to chase them to make them reappear. They would use call back rather than direct access. The final disappearance came with multiple promises of the adverts return but no result.
I feel this company is a mess.

February 27, 2016
Unprompted review
nu: move Your Nationwide Online Estate Agents logo

Reply from nu: move Your Nationwide Online Estate Agents

Dear Geoff

Thank you for your service review, we have investigated into the matter. Firstly the property was instructed from your friend who was handling on your behalf as you are away, The local franchisee was instructed and has a set of keys so we were ready for viewings, no one from London came down, it was a local franchisee that you instructed and incidentally the franchisee was the one living in the house as your tenant so you and the franchisee would have known the best price and valuation for the property, we have also noticed that you have the property on a other online estate agents site for exactly the same price?, so we do not understand how we valued the property £40k under.

The local franchisee arranged for a property board, took the pictures and completed a full property including a floorplan description that was sent to you for approval, then we put the property on the site

The valuation was agreed and particulars were sent to you to verify. on verification the property was loaded to our site and relevant 3rd party sites incl portals, a free case of wine on instruction was sent and we kept you in the loop of any viewings

We are always available from 8AM - 8PM and we are also available by email, call back, sms and live chat via our site, we also have voicemail that converts each voicemail and send to the relevant department

We do agree we have had a technical glitch and at this juncture we said that we would reduce our final commission agreed on the final agreed price once we find a successful buyer of £250.00

We feel that we have been fair and fully transparent further more as we did have a technical glitch we are more than willing to market the property as a featured property and a premium listing

We will stand on the £250.00 discount on final agreed sale price at the 0.5% fixed fee package you have chosen

We have not come across a bad review as a 1 star before and we endeavour to pull out all the stops so you feel that you are getting a excellent service from nu move

Regards

Peter

Rated 5 out of 5 stars

Sold home through using the nu:move basic package

Purchased the basic package, and couldn't fault the service. Very friendly and helpful, and they were still motivated to get the best deal for us. Property was placed on the major websites and a board installed outside the home, which I personally feel is sufficient in today's market. Ultimately you have to put in a little effort on the basic package in terms of viewings etc. but provided you have the time to do this, the cost saving makes it a no brainer for me. I would definitely recommend nu:move, and certainly advocate their use over a 'traditional' estate agent.

October 21, 2015
Unprompted review
Rated 5 out of 5 stars

An excellent Experience

I have recently used NuMove to purchase a home. The entire process was professional and courteous. I would recommend Nu:Move to anyone wishing to sell, buy or rent.

September 21, 2015
Unprompted review
Rated 5 out of 5 stars

Fair Pricing, Easy to deal with and always have the customers best interests at heart

We recently sold a family property through Nu Move Blackpool, they gave sound advice in a slow market and promoted the property at every opportunity - even some random ones....and managed to sell in 7 months what a rival high street agent failed to do in 18 months...

No reservations on recommending this company to anyone wanting a dedicated team acting in their best interests.

September 8, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent service

I have experienced estate agents in the past but none match up to Nu Move. They were not only helpful but very informative and kept me in the loop at all times. The staff were friendly and had my interest at all times especially Sharon and Kelly. Nu Move also, to my delight saved me thousands - no doubt I will be using them again in the future!
A very satisfied customer indeed.

September 2, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent

Overall, very pleased with nu-move, can always get hold of them and so far very responsive with all correspondence. Will recommend them.

August 26, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent Service

After enlisting this company to sell my home and my mothers I was a little dubious as it was £3000 less than other quotes I had and I have always believed in life you get what you pay for. How wrong was I? Absolutely fantastic professional and dedicated service with personal one to one treatment with a team dedicated to getting things right. I sold my home within 24 hours and have been kept informed each day of developments and been given excellent advice. Personally I have high standards and Nu-move have surpassed my expectations and I would highly recommend them to anyone.

August 26, 2015
Unprompted review
Rated 5 out of 5 stars

Non client

We are not a client of NuMove, however, as a home buyer, our experience has been very positive.

August 20, 2015
Unprompted review
Rated 5 out of 5 stars

Clarity, simplicity and to the point.

Nu-move is a forward thinking company with a great offering. This is reflected in their website which is easy to navigate, clear and to the point.
Everything is explained in detail giving an honest overview of the company.

August 5, 2015
Unprompted review
Rated 5 out of 5 stars

Great alternative to the high street

We decided to move - looked at local 'traditional' estate agents and was not too happy with the costs based on the 'value' I would get – I couldn't see the justification vs. on-line lower overhead competitors - I was making the assumption that at least 80% of potential buyers use online search engines these days.

I liked the idea of an on-line provider but was unsure about;
Some providers are only offering a one of payment (all inclusive - reoccurring each year) - didn't like this as sales people generally like incentives so I could not understand the driver for the sales person to sell.
I contacted a couple more on-line providers based on local "for sale signs" and they were slow in their response - is this how they would treat potential buyers of my property.??

I progressed neither option and continued looking at properties for sale in my area and a came across one that had the nu-move logo......from this I looked online, checked your packages and liked the one with the incentive to sell - read some reviews and they all seemed positive and decided to sell through nu-move. All very professional would highly recommend.

August 3, 2015
Unprompted review
Rated 5 out of 5 stars

House sold in 12 days :)

From start to finish the whole house-selling process was superbly handled by all the team, however an extra special member of the team Kellie went beyond the call of duty - staying later to ensure that the house sale went through smoothly.. Using Nu-Move we saved ourselves approx £3200 as we went for the £349 package.
We opted to show the viewers around ourselves and within the first few days of Nu-Move updating the sites we had viewers lined up - all done and arranged at times when most estate agents are closed.
We took a punt on using an internet based agent rather than the traditional estate agents and I can safely say that it was well worth the chance. Thinking of selling - then give Nu-Move a chance - you won't be disappointed..
Thank you Nu-Move - when we move again - we will definitely be using you :)

July 31, 2015
Unprompted review
Rated 5 out of 5 stars

Nu move

Fabulous service with friendly advisor ready to help 12 hours a day. A breath of fresh air from the usually estate agent experience! Highly recommended.

July 30, 2015
Unprompted review
Rated 5 out of 5 stars

Selling with ease

Would recommend this company to any one .

Robert very helpful in the office . Nothing to much .

Robin did a great job with photos and helping put advertisement together .

June 26, 2015
Unprompted review
Rated 5 out of 5 stars

Smooth flat sale

In just two months this on-line agent brought us multiple viewers and finalized sale by accepting an offer.
Pleasant and cheerful experience to recommend, will use them for my further business.

June 23, 2015
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I'd highly recommend Nu Move, they have been great in helping me purchase my new flat, Bobby was always on hand to answer any questions I had, very quick, honest and reliable. I wouldn't hesitate to use them again in the future.

June 10, 2015
Unprompted review
Rated 5 out of 5 stars

This Is The Way Forward To Sell Your Property

I found this was a good option to sell our property via the internet which as a massive following, The cost of the package which is good value & save's you hundred's of pounds if you sell your property through nu-move, The service was very good & no problems at all if you want to speak to a person about anything that you have a query with they are always there with a quick response, Must say Kellie & Robert have been so helpful to me so it was very easy to start the sale of our property, overall very happy with the whole package to date.

June 7, 2015
Unprompted review

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