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Review summary

Created with AI, based on recent reviews

Evaluating 29 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and professional approach, often highlighting their proactive communication and supportive guidance throughout the entire process. The service provided is frequently described as outstanding, with many people appreciating the personalized care and efficiency that made their experience smooth and stress-free. Reviewers also commend the excellent customer service, noting the team's dedication to keeping them informed and confident. Many people felt that the company went above and beyond, offering valuable advice and unique marketing strategies that contributed to successful outcomes.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their professionalism, helpfulness,... See more

Service

Consumers find service to be positive. Many reviewers praise the outstanding and efficient service, noting... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the team's friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We highly recommend Chosen Home From the valuation and marketing to completion and handover, Lisa and the team were so professional and beyond helpful. Whenever we contacted them they always came ba... See more

Rated 5 out of 5 stars

The Chosen team went above and beyond for us right from the start. From Nikki negotiating our sale in super quick time, to Liz, who kept us fully informed of all progress at every stage of our transa... See more

Rated 5 out of 5 stars

Chosen did an incredible job from end to end. Advising us professionally on the right price and how best to present our house, brilliant marketing package that led to a long list of viewers, great ser... See more

Rated 5 out of 5 stars

Recently sold our house through Chosen. They guided us through the process, answering all our questions quickly and liaising with other estate agents in our chain to help the sale go through as seeml... See more


Company details

  1. Real Estate Agents
  2. Real Estate Agency
  3. Real Estate Appraiser

Written by the company

With Chosen you don’t have to pay a fee to sell your home. Chosen Estate Agents, covering Sutton Coldfield, Lichfield and surrounding areas.


Contact info

4.9

Excellent

TrustScore 5 out of 5

151 reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Chosen were excellent at managing our…

Chosen were excellent at managing our sale and purchase.

We had a complicated process due to our initial buyers pulling out and a vendor who was ‘challenging’.

Nicki was instrumental in us securing our house. In regard to the sale of our house, she was honest with our options but never pushy.

Liz was phenomenal as the sales progressor. Leading up to exchange her communication and initiative made sure we got there in the end despite a difficult vendor.

Also thanks to Sarah who was great at showing people our house.

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

This is what client service should be…

This is what client service should be like. Estate agents get a bad rap. Most would say with good reason. Chosen turns that on its head. They are insanely good. So focused. So on point. So engaging. So engaged. An absolute joy to have on your side. So so good. In arguably the most difficult market in 20+ years these folk are closers. I am super demanding. I know this. But with panache, charm and when needed, grit, they tell you what you need to hear (not necessarily want to hear) when you need to hear it. Nicki bosses it but special shout out to Liz. Perseverance, sass and class. Relieved to sell but a bit gutted it’s all over. My advice. Don’t hesitate. They are the real deal and will close your yours.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding service from start to finish

Outstanding service from start to finish with our purchase! The whole team were great at communication all throughout the sale.

We probably would have not got the sale without the incredible team, supported us throughout. Pushed for us over other buyers.

Could not fault the staff Liz and Nicki have been so professional and patient with everything. Could not recommend Chosen Home enough.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

An excellent estate agent. Really!

I’ve spent a lifetime in property, often disappointed at the lamentable service of estate agents. Lisa Freer at Chosen is the exact opposite. A consummate professional, at the top of her game and a huge asset, whether you’re hoping to sell or buy. Look no further.

February 15, 2026
Unprompted review
Rated 5 out of 5 stars

My experience of Chosen Homes can only…

My experience of Chosen Homes can only be described with one word…. Outstanding !!!
Nicki & the team went over and above what you would expect from an estate agent to make the sale and purchase of both homes an enjoyable experience.
You get a sense of a family feeling when dealing with Chosen Homes, they kept informed in every step of the way, a fast completion, still can’t believe we managed to be in our new home within 3 months.
I would recommend them to anyone thinking of selling their home or looking to purchase a new home.
Keep up the good work Chosen Homes

December 11, 2025
Unprompted review
Rated 5 out of 5 stars

We highly recommend Chosen Home

We highly recommend Chosen Home
From the valuation and marketing to completion and handover, Lisa and the team were so professional and beyond helpful. Whenever we contacted them they always came back to us so quickly and worked closely with us throughout the process. Something I know is rare with other agents we've used in the past. We were also very impressed with the photos, they captured the house beautifully.
We wouldn't sell in the future with anyone else and have already recommended Chosen to friends and family.

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Chosen Home

Chosen Home were recommended to me to sell my property & would have no hesitation in recommending them to all. From the very first contact, their attention to detail & personal approach to every aspect of the sale was exemplary
The marketing brochure, photography & videography were of the very highest standard, & every viewing was followed up with comprehensive feedback
Communication was always clear, prompt & consistent. They are the most amazing team, from Mandy in the office, Tina my personal Sales Agent & Liz the Sales Progresser, with Nikki always there, knowing everything that was happening.
They provide a very unique service in a very caring & most efficient way.
I cannot thank the whole team enough for getting my sale over the line!

January 19, 2026
Unprompted review
Rated 5 out of 5 stars

I couldn’t be happier with the service…

I couldn’t be happier with the service I received from Chosen Home when selling my house. From start to finish the team were friendly, professional and incredibly communicative, always keeping me in the loop and making the whole process feel smooth and stress-free. Their local expertise and support made all the difference, and I genuinely felt like they had my best interests at heart. Highly recommend to anyone looking to sell their home.

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

I sold my house within a week of it…

I sold my house within a week of it going on the market. Chosens attention to detail was amazing and the pictures and videos of our house made us want to buy it. Every person on the time was extremely helpful and got back to me straight away regarding any queries I had, I would definitely recommend chosen to anyone thinking of selling their property. A huge thank you to Nikki and the rest of the team .

December 21, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent team and experience

Chosen was recommended to us as the estate agent to use. They were very efficient from start to finish, including the first meet re valuation, through to the photos and video, viewings, sale and completion. This was our 6th move, and have tried and used several other estate agents but nothing touched the service provided by this team. We had engagement mainly with Lisa, Sarah, Nikki and Liz. Whenever we reached out a response was back with us within hours. The communication was fantastic, even if they couldn’t respond to our question we had a holding response (due to boarding a flight!!!) They were literally always at hand to help and took away any stress involved in a sale of your property. Which I know from past experience can be an awful experience. Main thanks goes to Lisa for pre sale and supporting post sale and Liz for the after sale experience. Great team, easy to talk to and would recommend to anyone looking to move home. Thank you again.

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

Chosen provided a very professional and…

Chosen provided a very professional and friendly service when marketing my property. The photographs were amazing and the advice was I given first rate.
Communication was key, with all parties provided with WhatsApp thread, informing me of prospective viewers, timing of viewings and feedback.
I would definitely recommend.

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Agent

After multiple agents trying to sell our home Chosen got in sold within a couple of months. The marketing was amazing and the communication fantastic. We would definitely recommend them.

July 1, 2025
Unprompted review

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