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Review summary

Created with AI, based on recent reviews

Looking at 29 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and dedication, often highlighting their exceptional customer service. Many people appreciate the team's ability to keep them fully informed throughout the process, making the experience smooth and stress-free. Reviewers frequently mention the excellent service provided, noting the team's efficiency, local expertise, and unique marketing strategies that contribute to successful sales. The communication is consistently described as fantastic, with the team always available to assist and provide support.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently highlight the outstanding... See more

Customer service

Consumers find customer service to be positive. Reviewers consistently praise the team's excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We highly recommend Chosen Home From the valuation and marketing to completion and handover, Lisa and the team were so professional and beyond helpful. Whenever we contacted them they always came ba... See more

Rated 5 out of 5 stars

The Chosen team went above and beyond for us right from the start. From Nikki negotiating our sale in super quick time, to Liz, who kept us fully informed of all progress at every stage of our transa... See more

Rated 5 out of 5 stars

Chosen did an incredible job from end to end. Advising us professionally on the right price and how best to present our house, brilliant marketing package that led to a long list of viewers, great ser... See more

Rated 5 out of 5 stars

I sold my house within a week of it going on the market. Chosens attention to detail was amazing and the pictures and videos of our house made us want to buy it. Every person on the time was extremely... See more


Company details

  1. Real Estate Agents
  2. Real Estate Agency
  3. Real Estate Appraiser

Written by the company

With Chosen you don’t have to pay a fee to sell your home. Chosen Estate Agents, covering Sutton Coldfield, Lichfield and surrounding areas.


Contact info

4.9

Excellent

TrustScore 5 out of 5

152 reviews

5-star
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How this company uses Trustpilot

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Rated 5 out of 5 stars

The best of the best

We cannot recommended Chosen enough! From start to finish they delivered an impeccable service. Gemma Davies was always on hand to answer any questions and sort all enquires. Her expertise and help was greatly appreciated throughout! We couldn't have wished for a better experience in selling our first home.

October 25, 2024
Unprompted review
Rated 5 out of 5 stars

Nicki and the team at Chosen Homes were…

Nicki and the team at Chosen Homes were extraordinary. Always prompt in reverting, accommodating with our requests, and went the extra mile to ensure the house purchase went ahead smoothly and faster than we expected. Above all, they always shared advice based on what’s best for us… not to make a sale. For the first time, we found an estate agent we could trust. We intend to work with the team in future for house sales/buys. And I can say that Nicki has become a friend… she is a wonderful person.

October 2, 2024
Unprompted review
Rated 5 out of 5 stars

EXCEPTIONAL SERVICE

We were really pleased that we selected Chosen to sell our house.
We went along with a more traditional agent initially. Nothing worked out and morale was low.
Lisa, at Chosen,was so kind and helpful in assisting me to set up the house in a more appealing way.
Communication was amazing using more modern methods. Everything was crystal clear and unambiguous. Viewings took off at a very pleasing pace in a somewhat competitive market.
Mandy in the office & also Charlotte were always helpful.
A fantastic team who helped us achieve a good sale price in a short timescale.
We would totally recommend Chosen.

July 30, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

We worked with Lisa who was professional throughout. She’s very experienced and she does all viewings herself.
I’d highly recommend her, and Chosen, because they are thorough, they provide clear communication throughout. The group WhatsApp approach means queries are answered quickly.

June 28, 2024
Unprompted review
Rated 5 out of 5 stars

How to sell a house …

Not sure how this service could have been more efficient.
Viewings and offers within days.
Sale went through smoothly and communication on point. Excellent

June 14, 2024
Unprompted review
Rated 5 out of 5 stars

We have just completed the sale of our…

We have just completed the sale of our house using the services of Lisa at Chosen Home.
The whole process has been well managed from start to finish.
Chosen Home have produced amazing marketing materials of our home, which showcased it beautifully.
The team were always courteous and considerate when booking viewings and kept us informed at all times.
Lisa offered us support along the way and worked hard to keep the sale on track, even when it got a bit tricky!
Very happy with the service and would highly recommend.

June 7, 2024
Unprompted review
Rated 5 out of 5 stars

Chosen Home Have Set The Benchmark

Top service from start to finish, having used other estate agents in the past it was a breath of fresh air dealing with Chosen Home. Our agent Chris covered every detail and was quick to answer any queries we had via the dedicated WhatsApp group. I would highly recommend Chosen Home to anyone.

May 8, 2024
Unprompted review
Rated 5 out of 5 stars

A cut above all the others

I used to think that all estate agents were the same and all they did was take some average photos of your house and put them on Right Move. Then I met with Chris from Chosen and my opinion changed. Chosen are a fantastic estate agents. Professional and friendly, who understand current market trends. Their marketing of our house was phenomenal. We had about 8 viewings within the first few days and it sold in under a week!

Their service didn't stop there. Once sold they looked after us really well, chasing solicitors and the other people in the chain to get us moved within 7 weeks! The service from Chris and the entire team was above and beyond in every sense.bif you're reading this, don't think twice and choose these guys for your sale!

May 8, 2024
Unprompted review
Rated 5 out of 5 stars

Chosen is the best way to go to sell…

Chosen is the best way to go to sell your property, Lisa who was our agent was brilliant throughout. Professional lovely personality and excellent at her job. Mandy made all our appointments and also was a pleasure to deal with.
I can not praise this company enough
Gary & Sue Fellows

April 19, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience as a buyer.

Chosen were the sellers' agents on our recent house purchase. Their service was so good, it felt like they were working for us too. The whole team were friendly, responsive and pro-active - Nicki in particular was first rate. A fantastic experience. When we came to sell our family home a few months later, we didn't bother speaking to any other agents - we knew Chosen would deliver. (Separate review confirms that they did)!

October 6, 2023
Unprompted review
Rated 5 out of 5 stars

A new dawn for estate agency.

To begin with, the quality of the listing was outstanding. The photography made our property stand out, without being misleading. The marketing strategy was carefully explained to us, and we were particularly impressed with this more modern method of estate agency. Honest and straightforward with no ‘corners’, and where the client is front and centre.
We subsequently accepted an offer within a little over 24 hours from going live.
Unfortunately it was almost 12 months before we finally moved, owing to a frustrating and at times tragic turn of events that were beyond the control of Chosen or any of the parties immediately involved. Throughout the rollercoaster ride that ensued, we were supported by Chris and the team, which made such a difference to us.
Of particular merit are the communications, with responses to emails or WhatsApp’s received very quickly and without ever needing to chase anything up.
We are glad we chose Chosen to handle our sale, and would use them again without hesitation.

April 3, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional service throughout


I am elated that I was recommended Chosen to help me in the sale of one of my properties. The Chosen team’s competence, experience, and excellent attitude ensured what is typically a challenging event (I speak from experience!) to a seamless and successful execution. I wholeheartedly recommend Lisa and the team at Chosen to anyone seeking exceptional real estate services!

March 25, 2024
Unprompted review
Rated 5 out of 5 stars

Faultless sales experience

We recently sold our family home through Chosen. It was an absolutely seamless process thanks, in the main, to Nicki, Chris and the team. After all the initial process, the photos, instagram video, and sales brochure were done (Chosen’s photo presentation is absolutely the best btw) we then put the house up for sale on the 25th Jan. We had 9 viewings over the Saturday / Monday. All communicated via the WhatsApp group, with feedback following very quickly… We then had 3 offers. Nicki found out where people’s chains were and we accepted one (at asking price) on 1st Feb. We then exchanged 29th and completed 7th March. We really could not fault anything in the process. Chosen’s recommend solicitor firm of EPO were also excellent in completing the legals on the sale process so quickly and efficiently. We would recommend Chosen for anyone looking to sell. I am very sure they, and particularly Nicki, are setting the benchmark on how estate agents should operate.

March 7, 2024
Unprompted review
Rated 5 out of 5 stars

5 star service

Great marketing, photos and communication throughout the whole process. Lisa was excellent at ensuring our chain was maintained & the sale went through as quick as possible.

January 29, 2024
Unprompted review
Rated 5 out of 5 stars

5 Star Service…

We brought our house through chosen homes. They were brilliant throughout lots of bumps in the road for us, but they kept us in the loop all the way through. Lisa was regularly calling and leaving me, voice notes, which was very reassuring. Nicky and Charlotte were also very on the ball. Thank you all 👌🏻🙏

February 9, 2024
Unprompted review
Rated 5 out of 5 stars

Chosen were excellent throughout the…

Chosen were excellent throughout the entire process, especially Lisa who was always available when we needed her. We needed to get on the market quickly after finding a home that we wanted to make an offer on and within a few days, Lisa had arranged everything for us to get onto the market and we were sold within 2 weeks. Thank you Chosen!

January 1, 2024
Unprompted review
Rated 5 out of 5 stars

Choose Chosen!

I don’t have a lot to say other than.. choose Chosen!!!!

I’m not very good at writing reviews because I don’t really do them that often.. but Lisa at Chosen definitely deserves it! We had a bumpy start with our buyer pulling out and then we had a long road with our buyer due to unforeseen circumstances but Lisa was absolutely brilliant! She is so hard working, always polite, professional.. and she really knows how to work her magic..!

If I ever move house again.. will for sure be choosing Chosen!

Thank you to all.. but mainly Lisa for her commitment to her clients, for her professional manner, and for just generally being awesome! X

February 20, 2024
Unprompted review
Rated 5 out of 5 stars

Got there in the end

Got there in the end after some time wasters, Chosen priced it correctly and their WhatsApp group was great if you wanted answer or had any questions swiftly. Chris was great from the get go, had to listen to some of my rants but all in good humour. Would recommend for sure much better than the high street agents (say no more). Also EPO their recommended solicitors were great also.

February 7, 2024
Unprompted review
Rated 5 out of 5 stars

I've used other estate agents before…

I've used other estate agents before and Chosen gave the best experience. They sell for free, and yet their customer service and high quality marketing were exemplary. Chris, who represented us, was friendly, courteous and helpful all the way through. The WhatsApp group chat too made communication with the whole team seamless and fast throughout. Chosen will continue to be my chosen estate agent of choice in the future. Thanks team!

January 31, 2024
Unprompted review

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