While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 29 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and professional approach, often highlighting their proactive communication and supportive guidance throughout the entire process. The service provided is frequently described as outstanding, with many people appreciating the personalized care and efficiency that made their experience smooth and stress-free. Reviewers also commend the excellent customer service, noting the team's dedication to keeping them informed and confident. Many people felt that the company went above and beyond, offering valuable advice and unique marketing strategies that contributed to successful outcomes.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their professionalism, helpfulness,... See more

Service

Consumers find service to be positive. Many reviewers praise the outstanding and efficient service, noting... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the team's friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We highly recommend Chosen Home From the valuation and marketing to completion and handover, Lisa and the team were so professional and beyond helpful. Whenever we contacted them they always came ba... See more

Rated 5 out of 5 stars

The Chosen team went above and beyond for us right from the start. From Nikki negotiating our sale in super quick time, to Liz, who kept us fully informed of all progress at every stage of our transa... See more

Rated 5 out of 5 stars

Chosen did an incredible job from end to end. Advising us professionally on the right price and how best to present our house, brilliant marketing package that led to a long list of viewers, great ser... See more

Rated 5 out of 5 stars

Recently sold our house through Chosen. They guided us through the process, answering all our questions quickly and liaising with other estate agents in our chain to help the sale go through as seeml... See more


Company details

  1. Real Estate Agents
  2. Real Estate Agency
  3. Real Estate Appraiser

Written by the company

With Chosen you don’t have to pay a fee to sell your home. Chosen Estate Agents, covering Sutton Coldfield, Lichfield and surrounding areas.


Contact info

4.9

Excellent

TrustScore 5 out of 5

152 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing Agent

After multiple agents trying to sell our home Chosen got in sold within a couple of months. The marketing was amazing and the communication fantastic. We would definitely recommend them.

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent polite and helpful service…

Excellent polite and helpful service from beginning to end !
Chris is so professional and knowledgeable about the property market he helped m secure a most amazing property.
Mandy and Liz helped the buying process efficiently Great team ! :-)

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

Next level service

We had an excellent experience with Lisa, Mandy and the team from Chosen. Head and shoulders above any of their competitors I’ve used. Lisa was meticulous from start to finish, providing excellent advice on how to present the house, next level photography and continued support throughout the process. Within the first 2 weeks we had a large amount of potential buyers through the door (compared to 0 when we used a different agent perviously). Can’t recommend them enough!!

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Service, Stunning Photos & Sold for Free!

Selling our flat with Chosen Home was an outstanding experience from start to finish. Not only are they incredibly professional, they also provide the best property photos I’ve seen, and to top it off, they sell your home for free!

Communication was excellent throughout. We had a WhatsApp group with the whole Chosen team, which meant viewings could be arranged instantly and important updates were shared quickly with me and my wife. Their responsiveness took all the stress out of the process.

Despite some challenges with my flat (a high service charge and lease length issues), Chosen achieved the price I was hoping for and managed to sell it quickly. I always felt complete trust in their advice, which made every decision much easier.

It wasn’t about one individual, the entire team went above and beyond. If you want the most professional service, a personal touch, stunning photos and to sell your property for free, I would recommend Chosen Homes without hesitation!

March 28, 2025
Unprompted review
Rated 5 out of 5 stars

Simply excellent!!

I cannot say anything bad about Chris and Chosen!
I had my property on the market with 2 large local estate agents for over 12 months before I instructed chosen to have a go!
From start to finish, Chris and the team at Chosen came across with a friendly, professional and helpful support throughout.
Best of all they managed to get an offer on he property within 6 weeks which was acccepted and has no resulted in the property being sold and completed.
The big question on everyone’s lips is ‘would you recommend’ and that’s a very simple ‘YES, most definetly’
I highly recommend anyone looking to sell their property to speak to Chris at Chosen before considering anyone else.

July 9, 2025
Unprompted review
Rated 5 out of 5 stars

Above and Beyond !

The Chosen team went above and beyond for us right from the start. From Nikki negotiating our sale in super quick time, to Liz, who kept us fully informed of all progress at every stage of our transaction.
The Chosen team were superb and we really cannot thank them enough for their first class customer service ⭐️⭐️⭐️⭐️⭐️

June 27, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional, professional, service

Chosen did an incredible job from end to end. Advising us professionally on the right price and how best to present our house, brilliant marketing package that led to a long list of viewers, great service throughout the selling process, great access to support anytime of the day and the model for splitting fees is genius. To date I have recommended them to at least 3-4 people selling their homes. Couldn’t recommend a better agency to sell your home.

March 21, 2025
Unprompted review
Rated 5 out of 5 stars

Stress free, impeccable service

Chosen Homes , We are incredibly grateful that we chose you to list our home. Your unique marketing strategies, customer care and attention to detail made the process a smooth journey. We are so grateful for the effort you put in to keep us informed and confident while navigating this major milestone. Lisa was our agent, Lisa provided an impeccable service, friendly, professional & approachable. Lisa's expertise, knowledge, and guidance paved the way for a successful sale. Fantastic communication and valuation was spot on. We have to mention Liz, who went the extra mile for us on every step of our selling journey! Liz was on hand to help overcome difficulties we had with our socilitor which ensured a smooth process. We could not have done this without you, and we are so grateful for your assistance, patience and expertise. We would highly recommend chosen, with thier unique approach, personalised service you will certainly have success in selling your property. Thankyou Lisa & team. Hasan & family xxx

May 30, 2025
Unprompted review
Rated 5 out of 5 stars

Super service

Recently sold our house through Chosen. They guided us through the process, answering all our questions quickly and liaising with other estate agents in our chain to help the sale go through as seemless as possible. Thank you to all involved, we definitely made the right choice in our decision to go with Chosen.

May 8, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

Recently bought a house being sold through Chosen. Tina was absolutely amazing throughout the whole process and answered every query ASAP! We couldn’t have wished for a better estate agent.

March 28, 2025
Unprompted review
Rated 5 out of 5 stars

Quick sale at target price

Quick sale at target price. Professional and attentive team. Good and honest communication, without any pressure. Flexible when dealing with my sometimes challenging schedule. Great experience.

March 15, 2025
Unprompted review
Rated 5 out of 5 stars

large six bedroom house sold by Chosen

We lived in a large six bedroom house. I asked all top end estate agents in Sutton Coldfield to do a presentation on why them. Nicki Ash at Chosen was by far the most professional.
So it turned out. The photographs and video were fantastic. Visits were arranged promptly and we had two offers very quickly. In spite of my scepticism the buyer paid Chosen’s fees. We completed the sale last week.
Don’t go anywhere else.
Mike Harris

March 21, 2025
Unprompted review
Rated 5 out of 5 stars

Bev and Ian

Absolutely Brilliant service from Gemma Chalk from Chosen Homes we were the buyers and without Gemma from chosen homes being with us every step of the way I think we would have not got this sale.
From start to finish Gemma was there she went above and beyond are expectations what an impeccable service she gave us .
I really can’t express our thanks and gratitude for everything Gemma did helping us through the process of buying a house that I’d set my heart on from the day I saw it.
Oh boy what a journey Gemma was 100% professional held us up when the tears were flowing when we thought all was going wrong .
She was kind compassionate but there to pick are spirits up she went the extra mile so professional she was in constant touch with us all the time.
She was amazing to say the least all I can say is I would recommend Chosen to anyone thinking of selling or buying you would never look back .
The A team of professionalism who give 100% to their work and a credit to the Company Chosen.
I feel we’ve not only bought our dream home but gained a friend in Gemma Chalk and my lovely lady Gemma David who we have bought the house from.
Thankyou so so much you made it happen Thankyou we are so happy grateful for everything you have done could go on forever Bev and Ian singing your praises because you deserve it .
Thankyou again CHOSEN ARE THE BEST.

February 21, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding company.

We couldn’t be more pleased with the service we received from the entire team at Chosen for the sale of our property in Mere Green. From start to finish, their professionalism was second to none. The team guided us through every step of the process with expert knowledge and a friendly approach, making the entire experience smooth and stress-free.

The photography was outstanding—our home was presented beautifully, which undoubtedly helped attract interest quickly. The communication throughout was simply amazing; we were kept informed at all times, and any questions we had were answered promptly and thoroughly.

A huge thank you to everyone at Chosen for their dedication and hard work. We highly recommend them to anyone looking to sell their property!

February 14, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding form start to finish

Outstanding form start to finish - no hesitation recommending them: We cannot praise Nicki and the Chose team highly enough. Professional, wise, massively hard working and always available. Communication and responsiveness exemplary. Without their perseverance we do not believe our sale would have completed. Thank you all so much.

February 19, 2025
Unprompted review
Rated 5 out of 5 stars

We would highly recommend Chosen.

We would highly recommend Chosen.
Gemma and the team made the sale of our home as stress free as possible, we were impressed with the communication throughout as well as all the guidance given along the way. Thank you.

February 19, 2025
Unprompted review
Rated 5 out of 5 stars

Choose chosen!

We recently sold our house through Chosen Home, and we couldn’t be more impressed with the service we received. Nicki and Gemma C were absolutely fantastic – both were professional, knowledgeable, and incredibly attentive throughout the entire process. The communication was top-notch with Gemma liaising with ourselves, our solicitors and a very lengthy chain. Gemma really went above and beyond to ensure everything went smoothly.

The quality of the photos taken for the listing was outstanding and truly captured the essence of our home. It’s something we’ll always cherish as a lovely memory to look back on.

We are incredibly grateful for the fantastic service and would highly recommend Chosen Home to anyone looking to sell. Thank you again to a lovely team!

Mr & Mrs Edwards

February 18, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service from Nicki and Gemma

Brilliant service from Nicki and Gemma on what turned out to be a very complex purchase in the end.
The team were professional, responsive, they demonstrated their care and attention to detail for clients, and navigated a tricky and difficult situation with constant smiles. They were constantly in communication with my solicitor, my estate agents and everyone involved in the chain to try and progress things.
I recognise how hard it is to deliver the business model Chosen Homes have set out, where the seller has the ability to pass all costs onto the buyer (or split them, or pay them) but Gemma and Nicki were both so balanced in the service they provided, and I am so grateful for this as I know it can’t have been easy! Thank you for the late night messages and weekend working to get us to exchange, it’s really appreciated.

November 26, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look