Nuance Communications Reviews 94

Apparently, Nuance didn't get the memo about Google and Microsoft being almost up to Dragon's quality and decided that they'd rather squeeze every last penny out of their customers. I purchased a Dragon Professional Individual license a little over two years ago, uninstalled it from my old computer, and tried to install it on my new one. I followed their website's indications, and there was absolutely no mention that after two years, the link you received upon purchasing a license is no longer valid, so you should buy a new one - or at least that's what they think. So hold on to your .exe file when downloading Dragon for the first time. I know I certainly won't be scammed into paying another €400.

worst experience ever. I would rather self inflict pain and suffering than deal with these inept people again

I can't believe this scam. I purchased 2 handpieces, then a subscription. I'm in a doctor's office, purchased a subscription for 2 doctors. One of the doctors left. The new doctor does not use Dragon. I tried to cancel the subscription. They are making it next to impossible. To make things worse - they're telling me to write an e-mail saying "I understand I'll pay 4 months penalty" to get out of the contract. Nowhere is there any language about a 4 month penalty. This is hundreds of dollars. To ask me to write an e-mail like that is like putting a gun to my head, and make me say something like "yes, everything is fine".

Had problem caused by Microsoft – they basically changed how to do comments on a word document. After calling Nuance and speaking to Andres – he sorted a solution for me. The great thing about Nuance is that you can get to somebody very quickly and they will attempt to solve your problem – and also follow-up. Too many companies can't even be bothered to answer the phone…

Horrible customer service, auto-renew annual contracts despite requests to cancel. They “managed” Dragon Medical account for my private practice that I had to close due to COVID. Over 2+ years and numerous requests, they could NEVER set up an account for me to set up auto-pay - people … argh! STAY AWAY!!

I've been a long-standing user of excellent Nuance software (Omnipage, Paperport, Power PDF). Recently I bought their speech recognition software 'Dragon', and the experience couldn't have been worse:
On their global website, the product "Dragon Home" is presented throughout without any indication about the language packs, so I had to assume that I would be given the choice after the installation. But once I had ordered the product (for a substantial amount of money), it turned out that I would be only allowed the English language pack, although I needed the German one. As Nuance offers a "30-days satisfied or money back" guarantee, I asked for a refund, once, twice, and after a week for a 3rd time. I didn't get ANY reply, nor a refund. This is unacceptable.

I've not ever posted a negative review before but this deserves it. Like others I have had zero response to my emails about a refund that it required for my hardware. I bought the product not realising it cannot be used on an apple mac (my bad). They refunded the soft ware however, I received a shipping notification for the hardware (mic and headset) AFTER I'd cancelled the soft ware. When I called to query this I was told I have to wait for the hardware to arrive and return it to be able to get a refund. But...no hardware has ever arrived....still emailing about this and getting no where.

Complete waste of money, their products are poorly built, they do not accept responsibility for their failings. Customer service is non-existent you will find it impossible to get a refund for faulty products such as their PowerMic. I would give them no stars with no hope of improvement

No way to download a product purchased in 2019.
No way to get help that a phone number. Nuance customer service and after-sales service is back in the 19th century!

I find that the product is average - it is nothing that Microsoft Word (Dictation feature) cannot do! While this product did help me when I was injured and physically could not write, I found that once I was healed, it was MUCH faster for me to type myself. The copious amounts of spelling and grammatical errors was just not worth the time and effort - again - typing it yourself can be MUCH faster!

I was VERY annoyed at the lack of communication by this company when I wanted the software re-installed (incase I faced injury again) after my computer crashed (and prior to discovering that Word has similar software embedded in it.)

My emails remained unanswered! (I have now discovered Trust Pilot - hence the late reveiw), and that is the reason for my 1-star! (otherwise 3 stars for the product).

RESPOND TO YOUR EMAILS in future!

Do not buy no money back guarantee and customs charges £43 of physical products they do not tell you off and expect you to pay if you wish to return the item

Here is Dragon Naturally Speaking 15 very annoying problem: when it transcribes a dictated word or phrase incorrectly - as you're dictating to it in a Word document, and you say "spell that", Dragon presents some choices it thinks you meant to say. If one is accurate, say #3, and you say "choose number three", Dragon inserts the text of #3 TO THE LEFT OF the incorrect text, so that that incorrect text is still on the page, to the RIGHT of the cursor.

This requires, of course, that you delete that incorrect text. Is there some way to tell Dragon that if you state that one of its offered corrections is accurate, to first DELETE the incorrect text and insert the correct text in its place - so that the cursor is to the right of that correct text and you're ready to get on with dictating?

This is a very annoying glitch that ought to be very easy to fix.

I bought the Dragon home 15 software after using the free version on MS word. I am dyslexic so I thought it would be ideal.
The quality wasn't good, and the free software was better than the E199.00 paid version. I am not saying the software won't work for other people I am just saying it wasn't for me.
I battled with and asked for a refund within 12 days, they have a no-hassle 30-day refund policy, splashed all over their website.

Them: No problem, we can refund you E39.00.
ME: UM-WHAT? I paid E199.00 12 days ago.
Them: Oh, you bought dragon anywhere subscription that's non-refundable.
ME: No I didn't, when I bought dragon home 15 you offered me anywhere for free. I bought home.
Them: Have you got a screenshot.
ME:?
Them:?
ME: Yeah cause I randomly screenshot stuff. It's your offer! Here is the invoice and here is a screenshot of your 30-day refund policy.

Let's say six emails later I was offered a refund of E150. I PAID E199.00

Them: You didn't complete this ... online form.
ME: Ha, I did and here is the SCREENSHOT of the said form. (Fool me once.)

What a horrendous company to deal with. I am dyslexic so emailing is already frustrating, this company is shameful. Still not got any money back but I will. No-hassle refunds...yeah okay.

Nuance needs to up their game when it comes to online orders. Yesterday I placed an order to download Dragon Naturally Speaking, but although my credit card was charged immediately, I received no confirmation email and the website did not recognize my order number. Attempts to get help via email went nowhere.

Today I phoned customer service. I had to call two different numbers, and in the second call I was placed on hold five times by a very polite and apologetic operator. Even after all that, it took several more hours before the email with the necessary download link arrived.

The reason for the delay? Apparently the order was "in review" by the accounting department. I have no idea what this means, since the charge had already gone through. They had my money - what else is there to review?

Their technical support is worthless. It is all foreign based and they hire the dumbest ones out there.

I considered giving 2/5 because of the high accuracy of their software and the ability to use it throughout an OS.
But it's exactly that and the fact that there's no competition in the space (unless you are keen on having everything you say sent to Microsoft or Google) that is probably the cause for why they just don't care. Not even a response to a license upgrade request!

I'm providing my assessment of this seemingly Con Operation. I would ask for as many complaints to contact me and put together a formal class action complaint with proper Industry and Consumer Authorities

Dragon and Affiliates;
I have spoken with Kevin Brown at Nuance Customer Service, Mary Kane Dragon Customer Service and Nichole Supervisor.

I've received communication from Maria V Re: the non received package. Friday April 09, 2021 i expect the funds to be returned.

Kevin Brown; ID- 406
800-654-1187 Direct has reassured me of the response over two and a half weeks now.

I'm following up with our conversation Re: the refund of $1,187.69 

Please forward the Refund to the following Account: 
Navy Federal Credit Union 
Name as it Appears on Card & Account

Noah McArthur 
Credit Card
Xxxx xxxx xxxx xxxx
Xxxx CVC xxx
ZIP

Routing Number: xxxxx
Account Number: xxxxxx

If funds are not received I will be filing formal complaints with Industry Authorities not Limited to Attorney General, BBB, FTC, and FCC. Not to mention my Attorney will be contacting you. 

You guys have interrupted my Show that aired this past Saturday. I will be seeking damages should my funds not be returned.

Thank You

BCC
Lead Counsel - David F
Attorney Tiffany H
Attorney Kim

As you can work out for yourself when browsing these reviews, you are dealing with a bunch of scammers. You buy something in good faith. Then when you need to reinstall it, new computer or computer failure etc, you find out that you have only been renting it according to the terms and conditions that are then pointed out to you. If that is not a scam I don’t know what is. Possibly in the US they can get away with this. I’m a UK user and I’m pretty certain that this practice in the UK is not legal. I’ll find out as we have a Small Claims Court procedure that I’m about to launch and will update this review with the result. These people are no better than any two-bit scammer that calls you to try and part you from your money, they are just bigger scammers. If you had a company and you cared about customer service don’t you think you would at least try to reply to reviews like this? The fact that they don’t speak millions….

Disgusting company.

My PC crashed and so I needed to reinstall Nuance's every expensive s/ware but there are
- no download links
- no email addresses to easily locate
- and my login would not function

When I finally got a response, I was basically told "tough ****", unless you pay more money then if your install fails or is lost after 2 years, you have to buy a new one.

Worst customer service experience ever. This company is a scam. They sold me Dragon dictation software for $300. When I upgraded my computer and needed to get a new download, they sent one that didn't work. I called back and the rep told me that since I 'only paid $300', which was the full list price when I purchased it, the best he could offer me was an upgrade to their new version for an additional $200. When I told him that was not acceptable, he hung up on me. DO NOT DO BUSINESS WITH THIS COMPANY.