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Review summary
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I recently reserved a Mercedes Banz and got to the rental place in salt lake city Utah only to find out they did not have a Mercedes Benz but instead had a BMW available but the cost was additional am... See more
I was immediately put off by the fact that when you get to the office to rent the car, you deal with someone sitting in another country and is on a video call with you! Then they ask for a copy of yo... See more
Company replied
If I could give this company a negative I would!! I took videos of picking up and dropping off the car. I get home and I have MULTIPLE charges on my credit card. They claim I did not follow cancellat... See more
Company details
Information provided by various external sources
NÜ Car Rental offers discount rental cars in over 29 countries including Europe, Central and South America, The Caribbean, Australia and New Zealand. NÜ Car Hire has the great rates, exclusive discounts and cheap deals
Contact info
San Antonio, United States
- www.nucarrentals.com
1.6
Bad
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from NU Car Rentals
Dear Mike,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience did not meet your expectations. We understand your concerns regarding the fees associated with your rental and the level of customer service you received.
At NU Car Rentals, we strive to be transparent regarding rental charges, fees, and policies, and we regret that your experience left you feeling dissatisfied. We also recognize the importance of providing professional and helpful customer service throughout the rental process.
We would appreciate the opportunity to review your concerns further. To assist us in investigating this matter, please provide the following:
1. Confirmation # ending in NU or Rental Agreement #
2. Rental dates/time
3. Primary driver's name
Once we receive this information, we will review your concerns with our Charlotte Affiliate.
Thank you again for bringing this matter to our attention. We regret that your experience did not meet expectations and appreciate the opportunity to look into your concerns.
Kind regards,
Haidee
Naoufal and the whole Agadir team were amazing!
Naoufal and the whole Agadir team were amazing—very transparent and incredibly helpful. They were flexible with my payment methods, especially since my Argentine credit card didn’t work. They stayed with me at the airport until everything was sorted out, which I really appreciated. Super kind and supportive. Thank you so much for everything—hope to see you again soon!
April 26, 2026
Unprompted review
Reply from NU Car Rentals
Dear Valued Customer,
Thank you for taking the time to share your wonderful feedback regarding your rental experience in Agadir.
We are delighted to hear that Naoufal and the entire Agadir team provided you with such exceptional service. It is especially rewarding to know that their transparency, flexibility, and willingness to assist you with your payment situation helped make your experience a positive one.
Your comments about the team's kindness, patience, and dedication—particularly their efforts to remain with you at the airport until everything was resolved—are greatly appreciated. Providing attentive and supportive service is something we strive for, and we are pleased that our team was able to exceed your expectations.
We will be sure to share your kind words with Naoufal and the Agadir team as recognition of their outstanding customer service.
Thank you again for choosing NU Car Rentals. We truly appreciate your recommendation and look forward to welcoming you back in the future.
Kind regards,
Haidee
won’t make that mistake again
Well,
much like other's complaints ,, they definitely try to whistle past the graveyard as you initial for extra fees, but i’m not sure it’s a whole lot worse than other rental experiences i’ve had.
pretty simple. if you wanna wait for a train, then wait for a shuttle, then 10 minutes to the ghetto of Phoenix, and wait in line for 20 -40 minutes to save MAYBE $100, then this is a good place to go
April 22, 2026
Unprompted review
Reply from NU Car Rentals
Dear Jamie,
Thank you for taking the time to share your feedback regarding your rental experience.
We appreciate your candid comments and are glad to hear that, overall, your experience was comparable to other rental experiences you have had.
We understand that our off-airport location may require additional travel time, including airport transportation and shuttle service, and we recognize that convenience is an important factor when choosing a rental provider. We also regret any inconvenience caused by wait times during the pickup process.
At NU Car Rentals, we strive to offer competitive rates and value while providing reliable transportation options for our customers. Feedback regarding transportation logistics, wait times, and the rental process helps us identify opportunities to improve the overall customer experience.
In order for us to share your review with our Phoenix Supplier, please provide us with the following:
1. Confirmation # ending in NU or Rental Agreement #
2. Rental dates/time
3. Primary driver's name
Thank you again for sharing your perspective. We appreciate your business and hope to have the opportunity to serve you again in the future.
Kind regards,
Haidee
Scandless and unethical company
Scandless and unethical company. They rent you a car then transfer it to another company amd then transfer to another. Needed up at u-save in Tampa. Forcing people into buying insurance or having g to put a $2000.00 deposit on the car. So if ypu don't have a limit like that you're forced to but insurance. I sat there while they scammed three people in front of me and then I said wow this seems scandleless. Then the lady kicked me out and refused to rent me a car. No refund nothing.
Thanks for your response. To all who read this. They did not refund me. I disputed this with my credit card company and they were unsuccessful because the have a no refund no one cares or gives a S policy.
April 10, 2026
Unprompted review
Reply from NU Car Rentals
Dear Chris,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and regret the frustration and disappointment you described. We understand your concerns regarding the rental requirements presented at the counter, including the security deposit and insurance options, as well as the circumstances that ultimately resulted in your rental not being completed.
We also understand your concerns regarding the interaction with the rental representative and your perception that you were treated unfairly during the rental process. Providing professional and respectful customer service is important to us, and we regret that your experience did not reflect those expectations.
Please note that security deposit requirements, insurance qualifications, and rental eligibility policies may vary by location and are generally outlined in the rental terms and conditions. However, we recognize that misunderstandings regarding these requirements can be frustrating, particularly when they affect travel plans.
We have forwarded your review to our Tampa affiliate for their awareness and internal review under the corresponding support ticket #386026.
Regarding your refund inquiry, since the reservation was made through your booking source, Hopper, we kindly recommend contacting them directly at 1-514-276-0760 or (617) 225-2009 for assistance. Please rest assured that NU Car Rentals did not charge you for this unused reservation.
Thank you again for bringing your concerns to our attention.
Kind regards,
Haidee
Terribly overpriced with hidden fees!!
Terribly overpriced with hidden fees!!! We will never be renting from this car rental again. When we asked more questions and pushed back a little on what the staff was saying (shouldn't this be our right as customers!!) we were then told that they will not rent a vehicle to us. Another person in our party had to do a separate rental because our party of 8 was now stranded!!!! In the end we paid 3x what we should have!!!! NEVER RENT FROM NU CAR RENTALS!!! HORRIBLE CUSTOMER SERVICE. HORRIBLE PRICES AND SOOOOOO MANY HIDDEN FEES!!!
April 17, 2026
Unprompted review
Reply from NU Car Rentals
Here's a professional response to the customer:
Dear Jennifer,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and understand the frustration and inconvenience you described. We regret that the rental process left you feeling dissatisfied with both the pricing and the service you received.
We understand your concerns regarding the fees presented at the rental counter, as well as your perception that certain charges were not clearly disclosed prior to pickup. We also recognize how upsetting it must have been to feel that your questions and concerns were not adequately addressed, particularly when traveling with a larger group and relying on transportation arrangements for your trip.
Additionally, we regret to hear that the situation resulted in your party needing to secure separate rental arrangements. We understand how stressful and disruptive this can be, especially when traveling with multiple passengers.
Please know that we take customer feedback regarding pricing transparency, rental qualifications, and customer service interactions very seriously. Your comments will be shared with the appropriate management team for review.
To allow us to investigate this matter further, please provide the following information:
1. Confirmation # ending in NU or Rental Agreement #
2. Pickup location and rental dates
3. Primary driver's name
Once we receive these details, we will review your concerns with the location involved.
Thank you for bringing this matter to our attention. We regret that your experience did not meet expectations and appreciate the opportunity to review your concerns.
Kind regards,
Haidee
Just where are the shuttle buses
There was construction out at the airport and it was not very clear where shuttle pick-up was. I was concerned that I would be late for my car reservation and was not sure I was in the right area. I called NU and got Adeel. He assured me that my reservation would be good and confirmed the location of the shuttle bus. He even followed up with me to make sure I was on the bus and enroute. He was kind courteous and proactive to my situation. My vehicle was also upgraded to my surprise!
His professionalism is greatly appreciated!
April 21, 2026
Unprompted review
Reply from NU Car Rentals
Dear Valued Customer,
Thank you for taking the time to share your recent experience with NU Car Rentals.
We are delighted to hear that Adeel was able to assist you during the airport construction and shuttle pickup process. We understand how stressful and confusing airport transportation changes can be, and we truly appreciate your recognition of his professionalism, courtesy, and proactive follow-up to ensure you reached the shuttle successfully.
We are also pleased to know that you enjoyed the vehicle upgrade and that your overall rental experience turned into a positive one.
Your kind words will certainly be shared with Adeel and the Denver management team, as feedback like yours helps recognize team members who go above and beyond for our customers.
Thank you again for choosing NU Car Rentals. We look forward to serving you again in the future.
Kind regards,
Haidee
Not great. Not cheaper.
Well, booked in Expedia. It looked significantly lower than the other rental companies. There are additional steps to take to get to the car rental place, including a shuttle. Annoying. Ok if it's $200 cheaper than the others... great. guess what? It's not cheaper. The ending invoice I thought and was told I'd get my deposit back on, I'm not getting. It is literally the same price as the others and the others do not have all the annoying hoops to jump through. Book at the places at the car rental place, not this place.
April 4, 2026
Unprompted review
Reply from NU Car Rentals
Dear Courtney,
Thank you for taking the time to share your feedback regarding your recent rental experience.
We sincerely apologize for the frustration and disappointment you encountered. We understand your concerns regarding the offsite rental process, including the additional shuttle transportation and the inconvenience compared to onsite airport rental providers.
We also regret to hear that the final cost of your rental did not meet your expectations and that you were under the impression your deposit would be refunded differently. We understand how frustrating it can be when the overall rental experience and final charges do not align with what was anticipated at the time of booking.
Please know that transparency regarding pricing, deposits, fees, and rental policies is extremely important to us, and your feedback will be shared with the appropriate team for review.
To assist us in reviewing your concerns further, kindly provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Pickup location and rental dates
3. Primary driver’s name
Once received, we will investigate your concerns with the location involved.
Thank you again for bringing this matter to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
I wish there was a zero rating
I wish there was a zero rating, this is the worst company you could ever do business with
March 30, 2026
Unprompted review
Reply from NU Car Rentals
Dear Ronald,
Thank you for taking the time to share your feedback.
We are very sorry to hear that your experience left you feeling so disappointed. We understand how frustrating it can be when service and overall expectations are not met during a rental experience.
Please know that customer satisfaction is extremely important to us, and we regret that we were unable to provide the level of service you expected. Feedback such as yours is taken seriously and helps us identify areas where improvements may be needed.
We would appreciate the opportunity to better understand the circumstances surrounding your experience and review your concerns further. Kindly provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Rental dates/time
3. Primary driver’s name
Once we receive this information, we will escalate your concerns to the appropriate team for review.
Thank you again for bringing this matter to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
My car needed servicingNu car rental so…
My car needed servicing, so I booked with Nu car rental online, only because the price was right. I paid in advanced. However when I arrived tp pick up the vehicle, I could already tell the Latino man at the front desk was a racist, just by the way he greeted us. We rented a simple compact car with no bells or whistles. Just to get around until my car was repaired. The front service man told us we had to pay a 2 thousand security deposit before renting. Making it difficult for us. I told him I have rented in the past & never heard such requirements. If you do not want to be racially discriminated upon & unfairly treated. DO NOT rent any vehicles from this company!! Terrible buisness pratice. Depending on what you look like is how you are charged a security deposit!!
April 17, 2026
Unprompted review
Reply from NU Car Rentals
Dear Tanisha,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration and disappointment you experienced during your recent rental. We are especially concerned by your comments regarding the interaction you had at the rental counter and the way you felt treated during the process.
Please know that NU Car Rentals does not tolerate discrimination of any kind. We take allegations regarding unfair treatment and inappropriate customer interactions very seriously. Every customer should be treated with professionalism, respect, and fairness at all times.
We also understand your concerns regarding the security deposit requirement and the impact it had on your rental experience. Security deposit policies may vary depending on the rental location, vehicle type, payment method, insurance coverage, and other rental qualifications; however, these policies should always be communicated clearly and professionally.
Your feedback regarding:
* Customer service conduct
* Allegations of discriminatory treatment
* Communication of deposit requirements
* Overall rental experience
will be escalated to the Fort Lauderdale team for review.
We would appreciate the opportunity to investigate this matter further. Kindly provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Pickup date/time
3. Primary driver’s name
Once we receive this information, we will review your concerns thoroughly with the location involved.
Thank you again for bringing this matter to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
Awful
Awful. Slow and not very upfront with additional fees. Worse than buying a new car. And so far on the other side of town from the airport. Avoid at all costs.
April 20, 2026
Unprompted review
Reply from NU Car Rentals
Dear Eric,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration and disappointment you experienced during your recent rental. We understand your concerns regarding the wait times, the additional fees applied during the rental process, and the inconvenience caused by the location being farther from the airport than expected.
We regret that the pricing and fees were not communicated in a manner that felt clear and transparent. Customers should always feel fully informed about rental costs, optional products, and policies before completing their agreement.
We also understand how the location and transportation process may have negatively impacted your overall experience, and we apologize that the service did not meet your expectations.
Please know that your feedback regarding:
* Wait times and overall service experience
* Pricing transparency and additional fees
* Shuttle and location accessibility
will be shared with the appropriate management team for review.
We would appreciate the opportunity to review your rental further. Kindly provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Rental dates/time
3. Primary driver’s name
Once we receive this information, we will investigate your concerns with the location involved.
Thank you again for bringing this matter to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
Don’t rent from Nu
Oh my god I wish I had read these reviews before renting! This rental company closes at 7 pm, so if your flight is delayed, you’re out of luck. I ended paying twice as much with over costs, than I would have if I rented with a credible company. The old adage is true, If It looks to good to be true….
April 18, 2026
Unprompted review
Reply from NU Car Rentals
Dear Samareh,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration and inconvenience you experienced during your recent rental. We understand how stressful travel delays can be, and we regret that the location’s operating hours and the circumstances surrounding your pickup negatively impacted your experience.
We also understand your concerns regarding the overall rental cost and the additional charges you encountered. Customers should always feel fully informed about rental policies, operating hours, and any applicable fees before completing their reservation.
Please know that your feedback regarding:
* Location operating hours and communication
* Additional charges and overall pricing
* Customer expectations during delayed arrivals
will be shared with the appropriate team for review.
We would appreciate the opportunity to review your rental further. Kindly provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Pickup date/time
3. Primary driver’s name
Once we receive this information, we will investigate your concerns with the location involved.
Thank you again for bringing this matter to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
NU Car stole my money.
NU Car stole my money.
I had to rent another car at Avis.mx which works great.
April 13, 2026
Unprompted review
Reply from NU Car Rentals
Dear Andrea,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and understand your frustration regarding the outcome of your rental situation. We regret that your experience led you to seek alternate transportation through another rental provider.
Please know that we take concerns regarding charges, refunds, and customer experience very seriously. We would appreciate the opportunity to review the circumstances surrounding your reservation and the concerns you have raised.
To assist us in investigating this matter further, kindly provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Rental location and pickup date/time
3. Primary driver’s name
Once we receive this information, we will coordinate with the appropriate team to review your case thoroughly.
We sincerely regret that your experience did not meet expectations and appreciate you bringing this matter to our attention.
Kind regards,
Haidee
Horrible company
Horrible company. They charge hidden fees for adding supplemental insurance and prepaid fuel. They don't tell you that you have to pay several additional taxes and fees that you already paid for the car rental. Also, customer service was not good. Avoid this company like the plague. To the one positive comment that said ignore the outdated negative comments lol, this issue happened on 4/19/2026!
April 19, 2026
Unprompted review
Reply from NU Car Rentals
Dear Paul,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration and disappointment you experienced during your recent rental on April 19, 2026. We understand your concerns regarding additional charges, including supplemental insurance, prepaid fuel, and other taxes and fees that you felt were not clearly disclosed during the rental process.
We regret that the pricing and optional products were not communicated in a manner that felt transparent and easy to understand. Customers should always feel fully informed of all charges and options before completing their rental agreement.
Additionally, we are sorry to hear that your experience with customer service did not meet expectations. Providing professional, respectful, and helpful assistance is extremely important to us, and we understand how disappointing this experience must have been.
Please rest assured that your feedback regarding:
* Pricing transparency and additional fees
* Communication of optional products and charges
* Customer service experience
will be escalated to our Salt Lake City Affiliate under Ticket #381706 for review.
Thank you again for bringing this matter to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
New car rentals has misleading prices…
New car rentals has misleading prices pushed insurance sales pushed toll sales they quoted me 2299 for an extension and as I went to pay it didn't let me get in one of the managers said that that price was incorrect it was $44.99 in which I explained to him that I was going to give him an evaluation on this matter business he acted if though he didn't care when I finished talking to him he said $44.99 and if I didn't want to pay that for me to bring the car back and forget about it and without that was very unprofessional of the stipulations where you can't drive the car out of state and you are the only one that can drive the vehicle being told this after rental I thought was insane their prices are very misleading if you are thinking about renting from new car rental think twice if I had the option again new car rental would not be my choice.
April 12, 2026
Unprompted review
Reply from NU Car Rentals
Dear James,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration and disappointment you experienced during your recent rental. We understand your concerns regarding pricing transparency, optional products, and the communication you received related to your rental extension.
We regret that you felt pressured regarding insurance and toll program options, and that the pricing for your extension appeared inconsistent. We also understand your dissatisfaction with the interaction you described with management and apologize if the response you received came across as dismissive or unprofessional.
Additionally, we understand your concerns regarding rental restrictions, including out-of-state travel limitations and authorized driver policies. These terms should always be communicated clearly during the rental process so customers fully understand the agreement before completing their rental.
Please rest assured that your feedback regarding:
* Pricing transparency and extension quotes
* Communication of optional products and fees
* Customer service and professionalism
* Explanation of rental restrictions and policies
will be escalated to the appropriate management team for review.
We would appreciate the opportunity to investigate your rental further. Kindly provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Rental dates/time
3. Primary driver’s name
Once we receive this information, we will review your concerns with the location involved and determine the appropriate next steps.
Thank you again for bringing this matter to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
SCAM ALERT!
SCAM ALERT!! STAY AWAY!! NU Car Rentals has many surprise fees. Expedia told us the rental would cost $574 - it was roughly $1000! Expect hidden fees, and don't expect to understand them.
April 14, 2026
Unprompted review
Reply from NU Car Rentals
Dear Matt,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration and disappointment you experienced regarding the final cost of your rental. We understand how upsetting it must have been for the charges to significantly exceed the amount initially expected through your booking.
We regret that the fees and additional charges applied during the rental process were not communicated in a way that felt clear and transparent. Customers should always feel fully informed about rental costs, optional products, taxes, and policies before completing their agreement.
Please know that your concerns regarding pricing transparency and unexpected charges are being taken seriously and will be shared with the appropriate team for review. We understand how experiences like this can negatively impact trust and overall satisfaction.
We would appreciate the opportunity to review your rental further. Kindly provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Pickup dates/time
3. Primary driver’s name
Once we receive this information, we will investigate your concerns and determine the appropriate next steps.
Thank you again for bringing this matter to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
Do NOT use this car rental company
Do not use this car rental company. There is absolutely no refund on any cancelation. You can accidentally make a reservation for the wrong day or time, two months in advance, and yoy will not be refunded your money. If you carefully read their policy, all reservations are non-refundable, no matter what the issue. They would not even let me use the funds to reserve another car two weeks later. I canceled months before my original reservation date. They should be reported to the BBB and Expedia should no longer offer their cars.
April 18, 2026
Unprompted review
Reply from NU Car Rentals
Dear Deborah,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration and disappointment you experienced regarding your reservation cancellation. We understand how upsetting it must have been to realize that your reservation was non-refundable, particularly when the cancellation was made well in advance of the pickup date.
We recognize your concern that greater flexibility or the ability to apply the funds toward a future reservation would have been appreciated. While cancellation policies and prepaid reservation terms are outlined at the time of booking, we understand that this situation has left you feeling dissatisfied and unsupported.
Please know that your feedback regarding refund policies and customer flexibility is important to us and will be shared with the appropriate team for review. We also regret the negative impression this experience has left regarding our services and booking partners.
If you would like us to review your reservation further, kindly provide the following details:
1. Confirmation # ending in NU or booking reference
2. Original pickup date/time
3. Primary driver’s name
Once we receive this information, we will review your case and determine whether any additional options may be available.
Thank you again for bringing this matter to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
Buyer Beware - Illegal Practices Going On at NU CAR
I prepaid for a 3 day rental through Hotwire. But when I picked up the car, the rental agent did not provide a written agreement at time of pickup and signed me up for additional options I did not want, with no explanation of costs (other than pre-pay gas). He superimposed my initials onto a “contract” which I received by email AFTER I returned the car. They also said I returned it late, at 10:47am, even though the agent told me that I had till 11am. In fact, there was no discussion of pricing except for the pre-pay gas option. Nothing was provided in writing at time of pickup (which is against Arizona law). They said they have video footage but refused to let me see it, or even a transcript of what was said. The entire process was deceptive and not transparent at all. After I explained all this to their customer service, going back and forth, they still refused to budge. So I filed a complaint with both the Arizona Dept of Insurance and the FTC.
April 15, 2026
Unprompted review
Reply from NU Car Rentals
Dear Jim,
Thank you for taking the time to share your concerns regarding your recent rental experience.
We sincerely apologize for the frustration and disappointment you experienced. We understand how concerning it must have been to discover additional charges and optional products that you believe were not properly explained or authorized at the time of pickup.
We are particularly concerned by your comments regarding the rental agreement process, including your statement that documentation was not provided at the counter and that you only received the contract electronically after the rental was completed. Transparency and proper disclosure are essential parts of the rental process, and we take allegations regarding unauthorized add-ons and documentation handling very seriously.
We also understand your concerns regarding the return time charge and the discrepancy between the verbal information provided and the charges ultimately applied. Additionally, we regret that you felt your concerns were not adequately addressed during your communication with customer service.
Please rest assured that your feedback, including your concerns regarding:
* Optional products and authorization
* Rental agreement disclosure procedures
* Return time charges
* Customer service handling and transparency
will be escalated to the appropriate management team for further review.
We would appreciate the opportunity to investigate this matter thoroughly. Kindly provide the following details if not already submitted:
1. **Confirmation # ending in NU or Rental Agreement #**
2. **Pickup and return dates**
3. **Primary driver’s name**
Once received, we will coordinate with the location to review the rental documentation, account notes, and related records associated with your case.
Thank you again for bringing this to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
The worst car rental experience I've ever had…
This was the worst experience I've had renting cars for over 50 years. I had reserved the Wild Card based on an ad that said it would be similar to an economy or compact car. When I arrived, "all [they] had" was an 8-passenger van. I drive a very small car and did not have the skill set to drive that large of a car in an area I don't know. I was then stuck renting a more expensive car. THEN they started adding all the additional taxes...so a car I had budgeted $400 for (including insurance and stated online taxes) ended up costing close to $700! This company wins the prize for the worst car rental company going. A complete bait and switch, not only on the car type, but in final cost add-ins that make no sense to anyone than them. Add to that they are NOT at the airport rental center...it's a 15-minute drive from the rental center to a rundown past-hotel they use, so no matter what they throw at you, you're stuck accepting it since there's no other rental companies to check with. On the drive back to the airport our driver slammed on the breaks so hard at a red light that my flight bag went flying through the van, spraying its contents everywhere...we were all scared to death. This guy should not be behind the wheel of a passenger van. Painful lesson learned by using this discount brand...and one that wound up being more expensive than the trusted brands. Won't happen again.
April 7, 2026
Unprompted review
Reply from NU Car Rentals
Dear Barbara,
Thank you for taking the time to share your detailed feedback.
We sincerely apologize for the frustration and disappointment you experienced during your recent rental. We understand how upsetting it must have been to arrive expecting a compact or economy-type vehicle and instead be offered a large passenger van that you did not feel comfortable driving. We also understand your concern regarding the additional charges and the significant difference between the expected rental cost and the final amount paid.
We regret that the vehicle assignment process, pricing transparency, and overall experience did not meet your expectations. Optional products, taxes, and fees should always be communicated clearly so customers can make informed decisions without feeling pressured or misled.
Additionally, we are very concerned by your comments regarding the shuttle experience and the driving behavior you described on the return trip to the airport. Safety is extremely important to us, and this feedback will be taken seriously and escalated to the appropriate team for review.
Please rest assured that your concerns regarding:
* Vehicle availability and “Wild Card” expectations
* Additional charges and pricing transparency
* Shuttle operations and driver conduct
* Overall customer service experience
will all be reviewed with the location involved.
We would appreciate the opportunity to investigate your rental further. Kindly provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Pickup location and dates/time
3. Primary driver’s name
Once we receive this information, we will coordinate with the location to review your case and determine the appropriate next steps.
Thank you again for bringing this matter to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
If I could give less than zero
If I could give less than zero, I would. This company is the biggest rip off that I have ever encountered. There were so many "hidden fees" that the car rental cost more than our accommodation. Please do not put yourself in the position of working with them if you want a positive experience. I have never encountered any company as shady as them and I advise the airlines and VRBO to stop doing business with them
April 8, 2026
Unprompted review
Reply from NU Car Rentals
Dear Ruth,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration and disappointment you experienced during your recent rental. We understand how upsetting it must have been to encounter charges that felt excessive and unexpected, particularly when they significantly impacted the overall cost of your trip.
Please know that transparency and clear communication regarding fees and optional services are extremely important to us. We regret that your experience left you feeling misled or dissatisfied, as this is not the level of service we strive to provide.
We also understand your concerns regarding our business practices and the impression this experience has left on you. Feedback such as yours is taken seriously and will be shared with the appropriate team for review, particularly regarding pricing transparency and customer communication during the rental process.
If you would like us to review your rental and the charges applied in more detail, we would be happy to assist. Kindly provide the following information:
1. Confirmation # ending in NU or Rental Agreement #
2. Pickup date and time
3. Primary driver’s name
Once we receive this information, we will investigate your concerns further and determine the appropriate next steps.
Thank you again for bringing this to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
Scam!
Awful, what a scam! What a way to sour the end of a beautiful vacation. My family rented a compact car in the Azores for 7 days. We took proper car of the car and did our due diligence before leaving the airport parking lot and took videos of the car. When we returned the car the was normal dirt on the floor mats from being used for a week, I was told we were going to be charged a cleaning fee. I was so upset I knew this was wrong I went in the car and shook out all the mats and they said I would still be charged and I should have taken the car and vacuumed it before returning it, they said look at the sign inside the car “you need to return it as you received it.” They basically will charge you if it looks like you used the car at all during your rental. It’s such a scam! I went in the airport and tried to talk to the associate at the car rental counter but they too were in on the scam. They said most of their customers go and vacuum out their cars before returning, what BS! I’ve never rented a car and had to clean lite dirt off the floor before returning in order to not be charged! Who would think to do this on vacation?! I filed a formal complaint at the airport because I was getting nowhere with this god awful company. Fyi the rental deposit was over 1500eu and they were threatening if I didn’t pay the cleaning fee they wouldn’t give me my security deposit back. Stay away from renting from this company, shame on them!
April 10, 2026
Unprompted review
Reply from NU Car Rentals
Dear Katherine,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration and distress you experienced during your recent rental. We understand how upsetting it must have been to be charged a cleaning fee, especially when you believe the vehicle was returned in a reasonable condition after normal use.
We regret that the situation left you feeling treated unfairly and that your concerns were not adequately addressed at the location. Cleaning policies are intended to apply only in cases where a vehicle requires excessive cleaning beyond standard use, and we understand your concern that this may not have been the case here.
We are also very concerned about the communication you received regarding your security deposit, as this should always be handled professionally and transparently.
Please rest assured that your feedback will be escalated to the appropriate team for a full review of the charges applied, as well as the handling of your concern at the location.
We would like the opportunity to investigate this matter further. Kindly provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Rental location/Pickup location
3. Primary driver’s name
4. Pickup date/time
Once we receive this information, we will coordinate with the location to review your case and determine the appropriate next steps.
Thank you again for bringing this to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
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