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I recently reserved a Mercedes Banz and got to the rental place in salt lake city Utah only to find out they did not have a Mercedes Benz but instead had a BMW available but the cost was additional am... See more
I was immediately put off by the fact that when you get to the office to rent the car, you deal with someone sitting in another country and is on a video call with you! Then they ask for a copy of yo... See more
Company replied
If I could give this company a negative I would!! I took videos of picking up and dropping off the car. I get home and I have MULTIPLE charges on my credit card. They claim I did not follow cancellat... See more
Company details
Information provided by various external sources
NÜ Car Rental offers discount rental cars in over 29 countries including Europe, Central and South America, The Caribbean, Australia and New Zealand. NÜ Car Hire has the great rates, exclusive discounts and cheap deals
Contact info
San Antonio, United States
- www.nucarrentals.com
1.6
Bad
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 1 month
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Horrible Experience. No thanks. Never again...
The arrangement was to fill up the gas tank when we returned it. We filled it up. We have a receipt. And topped it off. The attendant/employee said were were 2 gallons short. We also have not only the receipt but also took a picture of the fuel marker dashboard showing it is full.
Wish there was negative stars to be able to attribute. Jose, combative with me also. Bad customer service. They ended up charging us 2 gallons of gas still.
Thank Goodness we paid for the insurance, because who knows what might have happened. No thanks...
May 20, 2026
Unprompted review
Nu Car Rental is the biggest rip off
Nu Car Rental is the biggest rip off, Hidden fees will double what you think you are paying, in Phoenix they are also off site so you have to shuttle to pick up car and wait in line for a long time, STAY AWAY FROM NU CAR RENTAL
May 10, 2026
Unprompted review
If I could rate this a no star I would
If I could rate this a no star I would. The worse experience ever. We arrived in Tampa Bay, Fl May 5th, 2026, and first our mistake didn't realize they weren't in the airport they were off ground. Waited for a shuttle to shuttle us to the dumpiest place with not a car we ordered. Had to upgrade which cost another 300 bucks. Then the insurance deal wasn't as stated online, the tolls they charged us extra for and stated online 2 drivers and could only have one or pay more. Very rude the receptionist had attitude talked like she had crap in her mouth. Then when we returned the car, we were told to have it back by noon which we did, plus we called to tell them we were coming so they could have someone ready to shuttle us to the airport, we get there so unorganized and no one to take us. She then stated she would ask her boss if she could take us and never came outside to let us know she wasn't able to do so. We went inside and told her she could have told us at this time we're getting nervous we will miss our flight, so we call Lyft to come and get us, another charge for us. Lyft driver very pleasant we just made our flight if we would have waited another minute we would have missed the fight. Please do not rent from Priceline they use 3rd party places and it's all bad. I have learned to NEVER rent a car from both places.
May 5, 2026
Unprompted review
Worst experience ever. Price gouging
Worst experience ever.
Do not book here.
It is set up so that no matter the clients' degree of preparedness, insurance, top credit card and pre-paid status, the client will be charged hundreds of dollars more for in stealth fees.
In addition, a deposit of $2000 is required unless the client pays a non-refundable fee.
They do not care if the client leaves without their reserved car. They just smile through the repeated gouging attempts.
Worst experience ever. If you have deep pockets and a yearning to be ripped off, then go here.
May 13, 2026
Unprompted review
Abdessamad served us really good and…
Abdessamad served us really good and car is clean and new . I love the ride .
May 11, 2026
Unprompted review
I had a very diapointing experience…
I had a very diapointing experience with NU Car Rentals. I booked my rental through Priceline for $158.04. Upon returning from my trip and recociling my credit card statement I noticed an additional charge of $159.27. After calling customer seervice, I was told the extra charge was for insurance coverage and refuel that I had already declined.
I specifically declined their insurance cause I am already covered through both my credit card and my personal auto insurance policy. I also refueled the vehicle prior to return. Despite this, the charges were still added. This feels misleading and extremely frustrating, especially when customers are trying to budget based on the quoted booking price.
BE VERY CAREFUL WHEN RENTING FROM THIS COMPANY AND DOUBLE-CHECK EVERY CHARGE BEFORE LEAVING THE COUNTER. TRANSPARENCY AND HONORING CUSTOMER SELECTIONS SHOULD BE A BASIC STANDARD.
April 19, 2026
Unprompted review
Terrible
Terrible. My flight was delayed. I called and emailed telling them I would be picking the car up later than the original time but would still pay for the same number of days. They refused and said they would not honor the reservation but they would “help me” with the cancellation. Then they threatened to charge me a no-show fee. Because my flight was delayed.
May 11, 2026
Unprompted review
I wish it was possible to give zero…
I wish it was possible to give zero stars.
Arrived at the counter at the LAX Renaissance Hotel to find it completely closed, with no notice about how to contact them. Hotel staff said to go to the other desk on the 4th floor. No one there, office was wide open. There was a sign with instructions to text a number for info. Got a response that the agent would be back in 10 minutes. Waited for an hour, along with another couple.
No way to contact by phone.
Finally called a reputable company to get another car and called my credit card to get a refund.
Avoid this company at all costs.
May 10, 2026
Unprompted review
Reply from NU Car Rentals
Dear Peter,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration and inconvenience you experienced during your rental attempt at our LAX location.
We understand how disappointing it must have been to arrive at the pickup location and find the rental counter unattended, with no clear instructions on how to obtain assistance. We also recognize how frustrating it was to wait for an extended period after being advised that an agent would return shortly, only to ultimately make alternate rental arrangements.
Please be assured that we take concerns regarding location accessibility, communication, and customer service very seriously. The experience you described is not the level of service we strive to provide, and we appreciate you bringing these concerns to our attention.
To assist us in reviewing this matter further, we kindly ask that you provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Scheduled pickup date and time
3. Primary driver's name
Once we receive this information, we will coordinate with the our LAX Affiliate to investigate your experience.
Thank you again for bringing this matter to our attention. We regret that your experience did not meet expectations and appreciate the opportunity to review your concerns.
Kind regards,
Haidee
loss damage waiver lied to and deceived
I stated 3 times i did not want the insurance, then when it came to signing the documents i was told it would be waived when the car was returned.
i have attempted to resolve this but keep getting the run around. i asked if i could speak to a manager at the Denver location and i was told they don't have a phone there. I see several others have had this issue as well they must train the employees to do this. i was told they have audio and video of every transaction i nor my bank can get a copy.
January 18, 2026
Unprompted review
Reply from NU Car Rentals
Dear Brian,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and regret the frustration you encountered during your rental.
We understand your concerns regarding the Loss Damage Waiver (LDW) charge. We recognize how concerning it must have been if you declined the coverage multiple times yet believed it was still added to your rental agreement. We also understand your concern regarding your understanding that the charge would be waived upon return of the vehicle and your disappointment that the matter has not yet been resolved.
Additionally, we regret to hear about the difficulties you experienced when attempting to escalate your concerns. We understand how frustrating it can be when you feel you are unable to obtain the information or assistance you need, including your request to review the audio and video recordings of the rental transaction.
Please be assured that we take concerns regarding the presentation of optional products, pricing transparency, and customer service very seriously. With this, your review has been forwarded to our Denver Affiliate under Ticket #381552. Rest assured, we will provide a timely update once we receive their response.
Thank you again for bringing this matter to our attention. We regret that your experience did not meet expectations and appreciate the opportunity to investigate your concerns.
Kind regards,
Haidee
Bad Service over a Video Call
I was immediately put off by the fact that when you get to the office to rent the car, you deal with someone sitting in another country and is on a video call with you! Then they ask for a copy of your auto insurance. Of course, I did not know I had to show proof of insurance. Most rental car companies just need to know the name of your insurance company. It took about an hour for me to get a copy and submit it to NU. So it took too long just to get the car keys. It was ridiculous. Awful service and it should be disclosed BEFORE you rent the car that you will need to show proof of insurance. Will never rent from them again. (I rented from the Nashville location of NU.)
March 22, 2026
Unprompted review
Reply from NU Car Rentals
Dear Lynne,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration and inconvenience you experienced during your rental in Nashville.
We understand your concerns regarding the virtual check-in process and appreciate how unexpected it must have been to complete the rental through a video call rather than with an in-person representative. We also recognize how frustrating it was to experience delays while obtaining proof of your personal auto insurance before you could complete the rental.
We regret that the insurance verification requirements and virtual rental process were not communicated clearly in advance of your reservation. We understand how this contributed to a longer wait time and negatively impacted the beginning of your trip.
Please be assured that we take concerns regarding customer communication, rental procedures, and service efficiency very seriously. Your feedback is valuable and will be shared with the appropriate team to review how these requirements are communicated to customers prior to pickup and to identify opportunities to improve the overall rental experience.
To assist us in reviewing your experience further, we kindly ask that you provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Pickup date and time
3. Primary driver's name
Thank you again for bringing this matter to our attention. We regret that your experience did not meet expectations and appreciate the opportunity to review your concerns.
Kind regards,
Haidee
I rented a car for 3 days in advance on…
I rented a car for 3 days in advance on Orbitz for a trip to Phoenix, Arizona for a wedding. I foolishly accepted the "manager special" mystery car and found out that the vehicle reserved for me was a ten person tourist van-bus...... the type of vehicle for a small church choir. I complained and asked for anything else like a sedan truck or suv and I asked to speak to the manager and was told that he was out to lunch. I had no choice but to accept the BMW "upgrade" and get on my way to the wedding in Sedona. I called customer service as I left the lot and complained and was told they would do something to help me when I returned the car. Another lie. The "upgrade" was another $94. Upon returning the car, I called customer service.Does find some kind of remedy to the situation. The agents talked down to you and then gaslight you and make it sound as if you are being rude for complaining in the first place and talk over you. I stayed calm and tried to explain that they were doing nothing to help or assist me with the situation. Like the rest of you, I have found countless negative reviews on countless websites and seen that a lawsuit has been filed with the Arizona Attorney General for bait and switch tactics against the company.
They are just absolutely the worst and the unprofessional behavior is disgusting. I will be disputing with my credit card company and obviously will make the intelligent choice of never renting with this company again ever.
Look at all the other reviews on countless websites and do the smart thing and don't rent with this company. It's going to be way more of a headache than any of you deserve.
May 3, 2026
Unprompted review
Reply from NU Car Rentals
Dear Hawk,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and regret the frustration and disappointment you encountered during your recent rental.
We understand your concerns regarding the "Manager's Special" vehicle assignment. We recognize how disappointing it must have been to discover that the vehicle allocated to your reservation was a large passenger van that did not meet your travel needs, and that you felt compelled to pay for an upgrade to obtain a more suitable vehicle.
We also regret to hear about your experience with our customer service team. We understand your concerns regarding the assistance you received after contacting us and appreciate how frustrating it must have been to feel that your concerns were not adequately addressed.
Please be assured that we take concerns regarding vehicle assignments, pricing transparency, and customer service very seriously. We would appreciate the opportunity to review the circumstances surrounding your rental and the additional charges applied.
With this, your review has been forwarded to our Phoenix Affiliate under Ticket #380459.
Thank you again for bringing this matter to our attention. We regret that your experience did not meet expectations and appreciate the opportunity to investigate your concerns.
Kind regards,
Haidee
Do Not Rent from this company
Knew it was too good to be true that it was only $7/day. The place to pick up the car was off site from the airport so we had to be shuttled there. Once there, there was no one in-person to talk to, they tried to force you into buying extra liability insurance---it didn't matter if you would tell them you had plenty of coverage from your insurance company, and they would put a $1,000 hold on your credit card. This company is a big scam! Do not rent a car from them. So we went next door to another company and was able to rent one from them without a hitch.
April 23, 2026
Unprompted review
Reply from NU Car Rentals
Dear Myra,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and regret the frustration and disappointment you encountered during the rental process.
We understand your concerns regarding the off-airport pickup process and the rental requirements presented at the location. We also recognize your concerns regarding the insurance options and the security deposit hold, particularly as you believed your personal insurance coverage was sufficient.
Please note that security deposit requirements and insurance qualifications may vary by location and are outlined in the rental terms and conditions. However, we understand how these requirements can be frustrating if they differ from your expectations or are not clearly communicated during the booking process.
Please be assured that we take concerns regarding pricing transparency, rental policies, and customer service very seriously. We would appreciate the opportunity to review the circumstances surrounding your experience.
To assist us in investigating this matter, please provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Rental date and time
3. Primary driver's name
Once we receive this information, we will coordinate with our Miami affiliate to review your concerns.
Thank you again for bringing this matter to our attention. We regret that your experience did not meet expectations and appreciate the opportunity to investigate your concerns.
Kind regards,
Haidee
SCAM
SCAM… SCAM… SCAM…
This company is running a blatant bait-and-switch. I booked a $140 rental through Capital One Travel and ended up paying over $500.
They forced me to buy a $124 “mandatory” insurance I’ve never heard of, even though I already had full coverage. After a long trip, they clearly count on customers being too exhausted to argue.
Then they hit me with a $263 charge after return—$13 in tolls and a ridiculous $250 “processing fee” they never disclosed. They also failed to mention I couldn’t use my own E-ZPass.
Cheap advertised prices are just a trap. Avoid this company at all costs.
I have filed a complaint with Capital One Travel requesting they remove this provider from their platform, and I will continue pursuing further action to have them delisted from other reputable websites.
March 14, 2026
Unprompted review
Reply from NU Car Rentals
Dear Rohan,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and regret the frustration and disappointment you encountered during your rental.
We understand your concerns regarding the difference between the advertised rental price and the final amount charged. We also recognize your concerns regarding the insurance coverage presented at the rental counter and your belief that you already had sufficient coverage at the time of pickup.
Additionally, we understand your concerns regarding the toll-related charges applied after your rental, including the administrative fee. We recognize how frustrating it can be when fees and rental policies are not clearly understood or do not align with your expectations, particularly regarding the use of personal toll transponders.
Please be assured that we take concerns regarding pricing transparency, optional products, toll programs, and customer service very seriously. We would appreciate the opportunity to review the circumstances surrounding your rental and the charges applied.
To assist us in investigating this matter, please provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Rental date and time
3. Primary driver's name
Once we receive this information, we will coordinate with our Fort Lauderdale affiliate to review your concerns and provide further clarification.
Thank you again for bringing this matter to our attention. We regret that your experience did not meet expectations and appreciate the opportunity to investigate your concerns.
Kind regards,
Haidee
I had a very disappointing experience…
I had a very disappointing experience with NU Car Rentals at their Denver location. The vehicle I received was not provided with a full tank of gas, despite the contract clearly stating that it would be.
Because of this, I was forced to stop and refuel immediately late at night on my way up the mountain, alone with three young children, which was both stressful and completely avoidable. I have documentation showing I purchased gas the same day as pickup.
Despite providing proof and explaining the situation to customer service, my claim was dismissed with no accountability. I still returned the vehicle with a full tank as required, yet was left covering the cost of their mistake.
This lack of transparency, poor customer service, and disregard for customer safety is unacceptable. I would strongly recommend choosing a different rental company to avoid similar issues.
April 28, 2026
Unprompted review
Reply from NU Car Rentals
Dear Allysa,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and regret the frustration and inconvenience you encountered during your rental.
We understand your concerns regarding the fuel level of the vehicle at the time of pickup, particularly given your understanding that the vehicle would be provided with a full tank of fuel. We also recognize how stressful and inconvenient it must have been to stop for fuel immediately after leaving the location, especially while traveling late at night with three young children.
Additionally, we understand your disappointment that, despite providing documentation and explaining the circumstances, you felt your concerns were not adequately addressed. We appreciate that you returned the vehicle with a full tank as required and understand why you believe the situation should have been handled differently.
Please be assured that we take concerns regarding vehicle preparation, rental contract compliance, customer service, and customer safety very seriously. We would appreciate the opportunity to review the circumstances surrounding your rental and the information you previously provided.
With this, your feedback has been forwarded to our Denver Affiliate under Ticket #380320.
Thank you again for bringing this matter to our attention. We regret that your experience did not meet expectations and appreciate the opportunity to investigate your concerns further.
Kind regards,
Haidee
NEVER RENT FROM THIS SCAM COMPANY!
NEVER RENT FROM THIS SCAM COMPANY!! We booked a car with advanced website confirmed payment of $80 US dollars. When we arrived at their counter to pick-up the car, we were told by their rather uninterested clerk the total would be $189, thus having to pay extra for mandatory insurance. When inquiring why, they plainly replied that prices on their website does not represent reality!!! PLEASE do yourself a favor and go elsewhere. THEIR FALSE REPRESENTATION IS TO LURE YOU IN!!
April 8, 2026
Unprompted review
Reply from NU Car Rentals
Dear NH,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and regret the frustration and disappointment you encountered during the rental process.
We understand your concerns regarding the difference between the amount paid at the time of booking and the total charges presented at the rental counter. We also recognize how concerning it can be when there is confusion regarding insurance requirements and additional rental costs.
Please be assured that we take concerns regarding pricing transparency, insurance requirements, and customer service very seriously. Customers should receive clear information regarding rental qualifications, coverage requirements, and any applicable charges so they can make informed decisions before completing their rental.
We would appreciate the opportunity to review the circumstances surrounding your rental and the charges that were presented to you. To assist us in investigating this matter, please provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Rental date and time
3. Primary driver's name
Once we receive this information, we will coordinate with the appropriate affiliate location to review your concerns and provide further clarification.
Thank you again for bringing this matter to our attention. We regret that your experience did not meet expectations and appreciate the opportunity to investigate your concerns.
Kind regards,
Haidee
Nu Rentals Positive Experience!
Edhi Lima was extremely professional and a great representative of Nu Rentals. She went above and beyond to make our experience of picking up and dropping off our rental vehicle first class. Everything was extremely smooth!
April 21, 2026
Unprompted review
Reply from NU Car Rentals
Dear Lloyd,
Thank you for taking the time to share your positive feedback regarding your recent rental experience.
We are delighted to hear that Edhi Lima provided such outstanding service and made both your vehicle pickup and return process smooth and enjoyable. Delivering professional, friendly, and efficient service is something we strive for, and it is wonderful to know that Edhi went above and beyond to ensure a first-class experience.
Your kind words are greatly appreciated and will be shared with Edhi and the appropriate management team as recognition of her excellent customer service.
To help us properly recognize her efforts, would you kindly provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Rental date and time
3. Primary driver's name
4. Pickup location
Thank you again for choosing NU Car Rentals. We truly appreciate your feedback and look forward to serving you again in the future.
Kind regards,
Haidee
Avoid at all costs. They scam you
Avoid at all costs.
They scam you badly and provide shockingly terrible vehicles.
In my case there was no office at the pick up location. I called them and they brought me in a so called office (horrible place with a tiny desk and space for no more than one client).
Once I tried to leave a deposit on my credit card they told me that the card was not working. I gave them another one and they told me that was not working either. I called my two banks and both told me that there was absolutely no problem with my 2 cards.
They asked for 3 time more than what I had already paid to reduce the deposit and allow me to kake the vehicle.
Whilst I was calling my banks a customer after me had exactly the same problem.
The vehicle was all damaged on the outside and fumes entering the seating area when driving.
I had 3 children with me and we add to drive for 8 hours. And being in Morocco I had no other option than progressing despite it all.
---- After 2 months they have now reached me asking for some information. No compensation, no remedial action, huge delays in noticing the review and reaching me. Continued horrible experience.
April 22, 2026
Unprompted review
Reply from NU Car Rentals
Dear John,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and regret the frustration and concern you encountered during your rental.
We understand your concerns regarding the pickup process, including the difficulty locating the rental office and the circumstances surrounding the security deposit authorization. We also recognize how unsettling it must have been to be informed that multiple credit cards could not be processed, particularly after receiving confirmation from your banks that no issues existed with the accounts.
Additionally, we are concerned by your comments regarding the condition of the vehicle provided. The issues you described, including visible exterior damage and fumes entering the passenger compartment, are not consistent with the standards of safety and vehicle quality we expect from our rental partners. We understand how especially concerning this would have been while traveling with your family and undertaking a long journey.
Please be assured that we take concerns regarding payment processing, vehicle condition, and customer service very seriously. We would appreciate the opportunity to investigate this matter further with the affiliate location involved.
To assist us in reviewing your case, please provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Pickup and return dates/time
3. Primary driver's name
4. Rental location
Once we receive this information, we will coordinate with the appropriate affiliate location to review the circumstances surrounding your rental.
Thank you again for bringing this matter to our attention. We regret that your experience did not meet expectations and appreciate the opportunity to investigate your concerns.
Kind regards,
Haidee
WORST RENTAL CAR COMPANY EVER!
WORST RENTAL CAR COMPANY EVER!
Rented from these guys 3 weeks ago. Tried to pressure us in to using their mandatory toll system. Total scam. Would have added $250. Pressure to use their overpriced insurance. Another hassle to show them we were insured already. Vehicle was very old (50,000 miles). Oldest I have ever seen for a rental. The sun visor fell off multiple times in traffic. Very poor service at pick up and drop off. Was a big hassle to get anyone to find the vehicle, look over the van and inspect on drop off.
AVOID THIS PLACE.
April 10, 2026
Unprompted review
Reply from NU Car Rentals
Dear Alison,
Thank you for taking the time to share your feedback.
We are sorry to hear that your rental experience did not meet your expectations and regret the frustration you encountered during both the pickup and return processes.
We understand your concerns regarding the toll program and insurance options presented at the rental counter. We also recognize how important it is for customers to feel fully informed about any optional products, associated costs, and rental requirements before making their selections.
Additionally, we regret to hear that you were dissatisfied with the condition of the vehicle provided. Your comments regarding the vehicle's age, the issue with the sun visor, and the level of service received during pickup and drop-off are concerning and will be shared with the appropriate team for review.
Providing safe, well-maintained vehicles and efficient customer service is important to us, and we apologize that your experience fell short of those expectations.
To allow us to investigate your concerns further, please provide the following information:
1. Confirmation # ending in NU or Rental Agreement #
2. Rental dates/time
3. Primary driver's name
Once we receive these details, we will coordinate with our Orlando Affiliate to review the matters you have raised.
Thank you again for bringing your concerns to our attention. We appreciate the opportunity to review your feedback and address any issues identified.
Kind regards,
Haidee
Stay as far away from this company as…
Stay as far away from this company as possible. They are running a textbook predatory scam.
I arrived with a perfectly valid credit card for the security deposit—the same card I used without a single issue at another rental agency and various shops the exact same day. However, their machine miraculously 'had no connection' or 'refused the transaction.'
This is a blatant lie and a forced-sales tactic. They intentionally use faulty terminals (or fake connectivity issues) to claim your card is rejected so they can force you into buying their 'premium' insurance at an astronomical daily rate. If you don't pay their ransom, they won't give you the car, and you’re left stranded.
It is a dishonest, calculated maneuver to exploit travelers. They aren't in the business of renting cars; they are in the business of intimidation and credit card fraud.
April 26, 2026
Unprompted review
Reply from NU Car Rentals
Dear Uness,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and regret the frustration and inconvenience you described. We understand your concerns regarding the security deposit authorization process and the difficulties you encountered when attempting to use your credit card at the rental counter.
We also understand your concerns regarding the insurance options presented during the rental process. Customers should feel fully informed about all rental requirements, available coverage options, and payment policies before making any decisions. We regret that your experience left you feeling dissatisfied and concerned about how the situation was handled.
Please be assured that we take allegations regarding payment processing issues, customer service interactions, and rental procedures very seriously. We appreciate feedback such as yours, as it allows us to review our processes and ensure that our standards are being met.
To allow us to investigate this matter further, please provide the following information:
1. Confirmation # ending in NU or Rental Agreement #
2. Pickup location
3. Rental date and time
4. Primary driver's name
Once we receive these details, we will forward your concerns to the appropriate affiliate location for review.
Thank you again for bringing this matter to our attention. We regret that your experience did not meet expectations and appreciate the opportunity to look into your concerns.
Kind regards,
Haidee
Please do not use this rental company
Please do not use this rental company. I just had a horrible experience with them regarding the extra charges on the rental agreement that were never explained to me. And the underhanded way they get you to pay $400 for insurance. My original rental price was $76.95. Final cost $481.55 Plus the $400 for the insurance, the cost of which was never revealed to me. $841.55. That's a lot higher than $76.95 for 3 days. I'm a nobody, but I'll tell everyone I know not to use this company. Maybe this will save one person from going through what I'm going through.
April 21, 2026
Unprompted review
Reply from NU Car Rentals
Dear Mark,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and understand your frustration regarding the charges associated with your rental. We recognize how concerning it can be when the final rental cost differs significantly from the amount originally expected.
We also understand your concerns regarding the additional products and coverage options added to your rental agreement. Customers should feel fully informed about any optional products, associated costs, and the terms of their rental before making a decision. We regret that you feel the charges and coverage costs were not clearly explained during the rental process.
Please be assured that we take concerns regarding pricing transparency and the presentation of optional products very seriously. We appreciate the opportunity to review the circumstances surrounding your rental and the charges applied. To facilitate this process, we have forwarded your review to our Denver affiliate for further review under Ticket #378812.
Thank you again for bringing this matter to our attention. We regret that your experience did not meet expectations and appreciate the opportunity to look into your concerns.
Kind regards,
Haidee
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