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NUCO Travel Group Reviews 

519
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 161 reviews, reviewers overwhelmingly had a truly great experience with this company. Many customers frequently praise the staff for being extremely helpful, patient, and responsive when answering questions or managing complex group changes. Reviewers consistently highlight that organizing ski trips is made effortless through well-structured packages, clear communication, and fantastic overall value. However, some customers also noted that the airport bus transfers could occasionally feel a bit chaotic and involve long waiting times upon arrival. Despite experiencing these occasional travel delays during transportation days, travelers still found their holidays highly enjoyable and expressed a strong desire to return.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and quick... See more

Holidays

Users describe positive interactions with holidays, highlighting hassle-free experiences and great value for... See more

Booking process

Consumers find the booking process to be smooth, straightforward, and entirely hassle-free. Reviewers... See more

Service

Customers had positive experiences with service, highlighting prompt communication and helpful staff who make... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Laura has been absolutely fantastic in organising our ski holiday. She took care of all the heavy lifting, making the whole process effortless for us. Everything has been handled professionally, smoot... See more

Company replied

Rated 5 out of 5 stars

We had an absolutely amazing trip to La Plagne with NUCO this year. Every aspect of the booking was completely hassle free, with super quick and helpful support from the NUCO team. Being able to sort... See more

Company replied

Rated 5 out of 5 stars

We recently booked a ski holiday for a group of 14 through NUCO, and Laura was absolutely amazing from start to finish. Organising such a big group could have been stressful, but she made the whole... See more

Company replied

Rated 5 out of 5 stars

Really good experience for our Les Deux Alps trip. Easy booking process, everything ran smoothly. Ski passes, ski equipment and private transfers were well organised and communication was good. Offere... See more

Company replied


Company details

  1. Tour Operator
  2. Event Management Company
  3. Ski Holidays
  4. Travel Agency

About NUCO Travel Group

Written by the company

We're real people who really love the mountains, here to help you make it to the snow.

The NUCO Travel Group is one of the UK's leading specialists in winter travel, trusted by tens of thousands of passengers each year. Home to We Are NUCO (our student brand), nucotravel.com (online holidays) and our events arm, offering corporate travel and festivals for thousands, we are the experts in snow and tailor for all.

You can expect inclusive, affordable & unforgettable holiday experiences delivered to the highest standards.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

519 reviews

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4.7

All reviews

(519)

155 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing staff, paramount safety and good vibes

NUCO was absolutely fab. Events every night, with different unis and the opportunity to make so many friends to hang with on and off the slopes!!

A big massive shout out to Ollie, Tommy and Holly!! Ollie checked in on our room, made sure we were okay and answered all our questions with a friendly face always - such a lovely way to touch base and ensure we were having a good trip! Tommy and Holly were just always friendly faces to see around, whoever they were on night patrol making sure we were okay or looking after all of us when hosting the nights at the pub - really grateful for their hospitality, ensuring our safety and keeping the vibes high even in the early hours of the morning!! Thank you, you three stars ❤️. As someone who works in hospitality/events, I understand how hard and tiring all this work is, but they always managed to make things amazing!!

April 4, 2025
Unprompted review
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Reply from NUCO Travel Group

Thank you for your review Priyenka, we are pleased you had a great time and will forward your comments to Ollie, Tommy and Holly.

Rated 5 out of 5 stars

Great Customer Service

From start to finish NUCO provided first class customer service. We needed to make a few changes along the way and they were always easy to contact and always able to help. We had a great trip and all aspects of our trip went smoothly. Would definitely use their services again.

March 25, 2025
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Reply from NUCO Travel Group

Hi Matt, thank you for your review. We are pleased you had a great time and we look forward to being able to help you again in the future. Jane.

Rated 5 out of 5 stars

NUCO were amazing to Deal with

NUCO were amazing to Deal with, Katie especially, every query i had was answered extremely quickly and the customer service and flexibility was amazing.

March 22, 2025
Unprompted review
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Reply from NUCO Travel Group

Hi Katie, thank you for you kind comments. I will forward them to Katie too. Thanks again. Jane.

Rated 5 out of 5 stars

Everything you want, apart from accommodation cleanliness

NUCO themselves superb throughout the entire process. Easy to search locations, fast and simple booking, payments can be spread out as much or as little as wanted and amending things such as baggage or flights after booking was handled fantastically by the customer service team. Stayed in Tignes Val Claret and for the location the price was unbeatable.

Only downside was the accommodation on arrival not being as clean as expected. Met with dirty crockery and glasses in the cupboards along with counter tops, chairs and beds with dust/crumbs on them. This itself not a NUCO sourced issue but perhaps something that should be relayed onto the accommodation providers.

March 29, 2025
Unprompted review
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Reply from NUCO Travel Group

Hi Steven, thank you for your review. We are pleased you had a good booking experience. We are sorry that the accommodation wasn't as clean as you (or we!) would have expected. Were you able to speak with the agency reception to resolve this? If you can email us on holidays@nucotravel.com and let us know that would be great and we will feed your comments back to the agent as well. Thanks again. Jane.

Rated 5 out of 5 stars

Another brilliant holiday with Nuco

My partner and I have recently returned home from our ski holiday in Le Kalinda, Tignes, 1800. It is our second stay at the accommodation and we simply can’t fault it. The spa is amazing after a day on the slopes.

Nuco was extremely helpful in providing various options for our holiday and answering our queries quickly. The transfer from and to the airport with Ben’s Bus was seamless and comfortable.

The information packs provide everything you need for your holiday.

Overall a 10/10 trip and looking forward to the next one.

March 22, 2025
Unprompted review
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Reply from NUCO Travel Group

Hi Becky - thank you for your review. We are pleased you had a great time in Tignes and we look forward to helping you with your next ski trip. Jane.

Rated 5 out of 5 stars

Great experience

Support throughout booking was great and the team were incredibly helpful in catering a holiday to our needs. Accommodation was good and right next to the piste. Can’t really fault it.

March 22, 2025
Unprompted review
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Reply from NUCO Travel Group

Hi Joseph, thank you for taking the time to leave your review, we are pleased you had a great holiday in Tignes. Jane.

Rated 5 out of 5 stars

Highly recommended skiing package provider

Really easy and simple booking process with great and clear customer support along the way.

March 22, 2025
Unprompted review
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Reply from NUCO Travel Group

Hi Sam - thanks for your review. We are pleased you had a good booking experience. Jane.

Rated 1 out of 5 stars

Extremely Poor Accommodation Standards – Avoid!

I booked a trip with Nuco Travel, expecting basic but clean accommodation. What I got was completely unacceptable—mould, stained sheets, and an overall lack of hygiene. When I raised these issues, I was simply told to report them to reception, which was no help at all.
I spent my hard-earned money on this trip, and the lack of accountability from Nuco Travel was shocking. I even had a family member inspect the property to confirm the poor conditions. Despite my complaints, nothing was done to rectify the situation.
If you care about cleanliness, comfort, and basic customer service, I would strongly advise against booking with Nuco Travel.

March 29, 2025
Unprompted review
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Reply from NUCO Travel Group

Dear Amun, I am sorry that you were unhappy with the standard of your accommodation and I wanted to thank you for raising your concerns.
I understand that you are liaising with our customer experience team and trust you will be able to enjoy the rest of your trip. Kind regards, Jane.

Rated 5 out of 5 stars

Our ski holiday in Les Arcs was our 4th…

Our ski holiday in Les Arcs was our 4th trip booked through NUCO. They have always done a great job with our bookings and their staff have always been helpful and friendly. They offer a wide range of accommodation for every budget and their prices are very competitive - we also took advantage of a £100 discount this year. It's easy to add extras via the members area of the NUCO website too - ski passes, ski eqpt hire, airport transfers etc. We will definitely book through NUCO for our next holiday.

March 8, 2025
Unprompted review
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Reply from NUCO Travel Group

Hi Claire, thank you for your review and your loyalty! We love looking after you and we are really pleased you had a great time in Les Arcs. Thanks again, Jane.

Rated 5 out of 5 stars

Smooth and easy experience

Quick and helpful with queries. Holiday ran smoothly and would definitely book a trip and through NUCO. Highly recommend!

March 18, 2025
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Reply from NUCO Travel Group

Hi Harriet, thanks for your review. We are pleased you had a good experience and we look forward to helping you again in the future. Jane.

Rated 5 out of 5 stars

Great skiing

This is our second time booking with NUCO and we had a great experience. They were really helpful during the booking process, resolved all our doubts, and they were very accommodating to all our needs.

The apartment was ski in, ski out, very convenient, great location, very close to the supermarket, ski hire shop, and bus stop, short distance to the ski lifts and ski pass office.

We were so lucky with the weather and we can't wait to go next year.

Best ski holiday we had in years!!!

March 22, 2025
Unprompted review
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Reply from NUCO Travel Group

Hi Ange, thank you so much for your review. It's great that you were lucky with the weather and had such a good time. We look forward to being able to help you again in the future. Jane.

Rated 5 out of 5 stars

Highly recommend NUCO,

This is our second year booking with nuco, they are absolutely brilliant. Very easy to contact and communicate with, it's easy to search for a variety of travel and booking options and if you can't find what you are looking for just drop them a message and they are incredably helpful at sourcing something that will meet your needs. We had such a great holiday last time using them that we booked again this year. The only negative is that they are not yet doing ski holidays to Italy. The French ski holidays were great though, brilliant accommodation, reasonable prices and everything you need included or broken down so you can easily work out cost and stick to a set budget even if you go as a mixed ability group. Fab organization would highly recommend.

March 18, 2025
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Reply from NUCO Travel Group

Hi Hannah, thank you so much for your review. We will be offering holidays to Italy very soon! Have a good weekend, Jane.

Rated 5 out of 5 stars

Jonny was SUPER helpful!

Jonny was SUPER helpful with all aspects of our trip (a group of 12) offering a selection of accommodations across a range of resorts to find just what we needed, with responsive communication throughout. We’re already planning next year!

March 1, 2025
Unprompted review
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Reply from NUCO Travel Group

Hi Pierre - thank you for your review, I have forwarded it to Jonny and we look forward to helping you for next year. Best wishes, Jane.

Rated 5 out of 5 stars

NUCO took care of everything

NUCO took care of everything - the flights, airport transfers, accommodation, equipment hire and lift passes, leaving me stress free to have a great week skiing! And for a very reasonable price too.

March 8, 2025
Unprompted review
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Reply from NUCO Travel Group

Hi Saul, we are pleased you had a great week. Thank you for your review.

Rated 5 out of 5 stars

Great trip

Great trip, easy booking, quick responses to questions, very convenient

March 8, 2025
Unprompted review
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Reply from NUCO Travel Group

Hi Jodie, thanks for your review. We are pleased you had a good experience with NUCO Travel.

Rated 4 out of 5 stars

A nice apartment at Arc 1950

A nice apartment at Arc 1950 and a true ski-in, ski out location. Good snow, with a useful mid-week top up. Travel arrangements smooth and documents received in good time.

March 7, 2025
Unprompted review
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Reply from NUCO Travel Group

Hello - thank you for your review. We are pleased you had a good week in Arc 1950 and the snow was great. Jane.

Rated 5 out of 5 stars

Had the most amazing week skiing and…

Had the most amazing week skiing and cannot wait to do it again. Katie was super helpful in guiding our group of 10 what was best for us, I especially appreciated Katie’s quick responses and honestly about what was best for us. Also, I was very useful to have a log in platform which meant every group member could edit their own preferences.

March 8, 2025
Unprompted review
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Reply from NUCO Travel Group

Hi Katie, thank you for your review. We are really pleased you had an amazing week and we look forward to helping you again the future. I've forwarded your comments to Katie too. Thanks again. Jane.

Rated 5 out of 5 stars

An amazing trip from start to finish

An amazing trip from start to finish. We really appreciate the incredible service that Nuco gave us. Everything was so well organised, from the ski shop being a short walk from the slopes, apres and our accommodation (which was exactly as described) and our transfers were also great. A special thank you to Isabella who helped plan the trip and was always fast to respond to any queries. Can’t wait to book our next trip !

March 14, 2025
Unprompted review
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Reply from NUCO Travel Group

Hi Zara, thank you for your review, we are pleased you had a great time. I've forwarded your comments to Isabella too. Thanks again. Jane.

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