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NUCO Travel Group Reviews 

519
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 161 reviews, reviewers overwhelmingly had a truly great experience with this company. Many customers frequently praise the staff for being extremely helpful, patient, and responsive when answering questions or managing complex group changes. Reviewers consistently highlight that organizing ski trips is made effortless through well-structured packages, clear communication, and fantastic overall value. However, some customers also noted that the airport bus transfers could occasionally feel a bit chaotic and involve long waiting times upon arrival. Despite experiencing these occasional travel delays during transportation days, travelers still found their holidays highly enjoyable and expressed a strong desire to return.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and quick... See more

Holidays

Users describe positive interactions with holidays, highlighting hassle-free experiences and great value for... See more

Booking process

Consumers find the booking process to be smooth, straightforward, and entirely hassle-free. Reviewers... See more

Service

Customers had positive experiences with service, highlighting prompt communication and helpful staff who make... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Laura has been absolutely fantastic in organising our ski holiday. She took care of all the heavy lifting, making the whole process effortless for us. Everything has been handled professionally, smoot... See more

Company replied

Rated 5 out of 5 stars

We had an absolutely amazing trip to La Plagne with NUCO this year. Every aspect of the booking was completely hassle free, with super quick and helpful support from the NUCO team. Being able to sort... See more

Company replied

Rated 5 out of 5 stars

We recently booked a ski holiday for a group of 14 through NUCO, and Laura was absolutely amazing from start to finish. Organising such a big group could have been stressful, but she made the whole... See more

Company replied

Rated 5 out of 5 stars

Really good experience for our Les Deux Alps trip. Easy booking process, everything ran smoothly. Ski passes, ski equipment and private transfers were well organised and communication was good. Offere... See more

Company replied


Company details

  1. Tour Operator
  2. Event Management Company
  3. Ski Holidays
  4. Travel Agency

About NUCO Travel Group

Written by the company

We're real people who really love the mountains, here to help you make it to the snow.

The NUCO Travel Group is one of the UK's leading specialists in winter travel, trusted by tens of thousands of passengers each year. Home to We Are NUCO (our student brand), nucotravel.com (online holidays) and our events arm, offering corporate travel and festivals for thousands, we are the experts in snow and tailor for all.

You can expect inclusive, affordable & unforgettable holiday experiences delivered to the highest standards.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

519 reviews

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Replied to 100% of negative reviews

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4.7

All reviews

(519)

155 reviews in the last 12 months

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Rated 5 out of 5 stars

I have used NUCO multiple times and…

I have used NUCO multiple times and each time they’re amazing! This time I liaised with Will who was great at finding all the best deals as well as being very amenable with Al the changes in my group!

Would recommend!

May 30, 2025
Unprompted review
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Reply from NUCO Travel Group

Hi Jay,

Thank you for your review. We are so pleased you have had great experiences booking with us and that this time you found Will to be helpful.

We look forward to being able to help you again in the future.

Kind regards,

Jane.

Rated 5 out of 5 stars

ISABELLA MAKES NUCO NUCO. Always have a great experience with…

Always have a great experience with NUCO. No problem is unfixable for them and they always treated me with respect and fast responses. Isabella has been there for me whenever I’ve needed her help.

June 9, 2025
Unprompted review
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Reply from NUCO Travel Group

Hi Marni,

Thank you for your review and for your kind comments. We are pleased you have found Isabella to be helpful. We have forwarded your comments to her.

Kind regards,

Jane.

Rated 5 out of 5 stars

Nuco's service made our group booking…

Nuco's service made our group booking so much easier with the ability to create individual accounts with services that differed per person (ie hire, passes, etc), so we could all pay off our own balances whenever it suited us. Of course, having a specialist book everything for you always take the hassle out of booking a ski trip, and Isabella was really helpful throughout the process, also giving us great resorts tips before departure too. Highly recommend.

March 15, 2025
Unprompted review
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Reply from NUCO Travel Group

Hi Max

Thank you for your review. We are pleased you had a great time and found Isabella to be helpful.

Kind regards,

Jane.

Rated 5 out of 5 stars

Jonny - Gold standard service

Dealt with Jonny for our trip to La Rosiere in March and the customer service we had from him was gold standard. His communication was always clear and quick which aided in our confidence that the trip was going to be a blinder. We loved the resort and our accomodation at the Sky Rescidence. Thank you Jonny :)

March 18, 2025
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Reply from NUCO Travel Group

Dear Lucy,

Thank you for your review and for your kind comments. We are pleased you had a great time and found Jonny's to be so helpful. We have forwarded your comments to him with your thanks.

Kind regards,

Jane.

Rated 5 out of 5 stars

All as expected

All as expected, just Excellent!!

April 26, 2025
Unprompted review
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Reply from NUCO Travel Group

Hi Peter,

Thank you so much for your review. We hope to be able to help you again next winter.

Best wishes,

Jane.

Rated 5 out of 5 stars

Great experience and really good price

Great experience and really good price. Reccomended to the company by Katie who was brilliant.

April 22, 2025
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Reply from NUCO Travel Group

Hi Rhys,

Thank you for your review. We are pleased you had a great time and found Katie to be helpful.

Kind regards,

Jane.

Rated 5 out of 5 stars

Amazing Holiday!

Went to Avoriaz over Easter for some skiing and it was AMAZING! Our accommodation was great, with a breathtaking view, all ski passes, ski hire sorted easily. It was so easy to deal with the guys at NUCO. Always very prompt and super friendly!
I highly recommend!

April 18, 2025
Unprompted review
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Reply from NUCO Travel Group

Dear Dana,

Thank you for your review. We are pleased you had a great time in Avoriaz and that you had such a good experience with NUCO.

Kind regards,

Jane.

Rated 5 out of 5 stars

Fantastic company 👏

The whole process was so smooth, if I ever needed anything - it was handled swiftly and prompt.
Perfect company for big groups.

April 17, 2025
Unprompted review
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Reply from NUCO Travel Group

Hi Daryl,

Thank you for your review. We are delighted you had a good experience booking with us.

Kind regards,

Jane.

Rated 5 out of 5 stars

Really straight forward company to use

Really straight forward company to use. In touch lots of times before departure to confirm everything. Would definitely use them again.

April 15, 2025
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Reply from NUCO Travel Group

Hi Jen, thank you for your review. I am pleased you had a good trip. Thanks again,
Jane.

Rated 5 out of 5 stars

Book, book, book

As is typical for flights during the Easter Holiday our flight out of London was delayed. This meant that we were going to miss our transfer to the mountains that evening. NUCO were amazing and sorted out a transfer for us with ease. We want to give a big shout out to James who was so helpful, organised and efficient. Everything prior to departure was also smooth and hassle free. We cannot recommend NUCO enough and will definitely be booking with them again next year! Thank you so much!

April 5, 2025
Unprompted review
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Reply from NUCO Travel Group

Hi Iona,

Thank you for taking the time to post your review.

I am pleased you had a great experience booking with NUCO and I will forward your comments to James.

We look forward to helping you again.

Best wishes,

Jane.

Rated 5 out of 5 stars

Great Trip!!

Was a fantastic week with some great people. NUCO reps like Caz, Maddie and Seb were not only incredibly helpful but also some of the friendliest people I've met. Based on them alone this trip makes 5 Stars. Forest Fondue was the best night of the trip! Comms were on point so that we knew what was happening where. Massive props to the team and thanks for looking after us!

April 12, 2025
Unprompted review
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Reply from NUCO Travel Group

Hi Kit, thank you for your review. I will forward it on to Caz, Maddie and Seb too. Thanks again, Jane.

Rated 3 out of 5 stars

+ Overall good but some suggestions

+ Overall very good: Well organised; decent enough accommodation and reasonable price for my uni ski trip

Some small suggestions for improvements:
- The NUCO organised events were mostly terrible. Eg, the opener felt like a year 6 disco... we didn't even stay to see Oppidan. Especially for the price of the tickets, these could really be significantly improved
- Add 20 or whatever to the cost of the trip and pay for the accoms to clean the flat. Or at least add the option. Having to bring cleaning supplies with us and leave the apartment spotless (i doubt we'll get the deposit back anyway - they'll find some issue) is not worth saving the small add on
- later inbound transfers. The only options being from midnight-4am is insane, when we don't have to check out until 9am from accom. My flight (btw return flight and night in GVA only £35 more than your coach transport!) wasn't until 7pm so later transfer would've been nice

April 12, 2025
Unprompted review
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Reply from NUCO Travel Group

Thank you for your review and your feedback. I have forwarded it to the team that organise the University groups. Thanks again. Jane.

Rated 5 out of 5 stars

Super communication with katie…

Super communication with katie throughout the process. Super helpful and efficient…thank you! Would definitely recommend.

April 11, 2025
Unprompted review
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Reply from NUCO Travel Group

Hi Amanda - thank you so much for your review. I have forwarded your comments to Katie too and we are pleased you had a great experience. Thanks again, Jane.

Rated 5 out of 5 stars

Bloody Brilliant!!

Really fabulous company to deal with. They have great deals to suit everyone. And superb pricing. Skiing for all!!
Will be booking for next year....
Thank you!!

April 1, 2025
NUCO Travel Group logo

Reply from NUCO Travel Group

Hi - thank you so much for your review. We are pleased you had a great experience and we look forward to being able to help you again next year. Thanks again, Jane.

Rated 5 out of 5 stars

Great holiday - would recommend!

NUCO made the booking process extremely easy, with all of the elements we required all being in the one place. Booking through NUCO definitely removed the vast majority of the hassle from planning a holiday.

Laura in particular was great and couldn't do enough to help us, seemingly no matter what time of day or night we emailed her!

April 8, 2025
NUCO Travel Group logo

Reply from NUCO Travel Group

Hi - thank you so much for your review. We are pleased you had a great experience. I have forwarded your comments to Laura too and we look forward to being able to help you in the future. Thanks again, Jane.

Rated 5 out of 5 stars

Excellent service

Really good communication with Jonny throughout the process. I used NUCO a while ago arranging Uni ski trips and we thought we'd see what their adult packages were like. Easy to use booking functionality allowed for individuals to personalise their trip and any questions were swiftly answered. Didn't need any further assistance in resort because the vouchers worked smoothly. Had a great trip and we'll probably look to book through NUCO again next year.

March 22, 2025
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Reply from NUCO Travel Group

Hi - thank you so much for your review. I have forwarded your comments to Jonny too and we look forward to being able to help you in the future. Thanks again, Jane.

Rated 5 out of 5 stars

Great, yet again!

This was my second trip using Nuco Travel. My first experience was with university, this second time has been with friends after university. It was exceptional. Hassle free, and a great price. I would definitely use them again in the future!

April 2, 2025
Unprompted review
NUCO Travel Group logo

Reply from NUCO Travel Group

Hi Max, thank you for your review. We are really pleased you had a great experience and we look forward to being able to help you again in the future. Jane.

Rated 5 out of 5 stars

Amazing service

Our second time booking with Nuco and were absolutely thrilled again with the service that they provided!!! Very smooth booking process, followed by help with contacting the hotel when they didn’t reply. We did not experience any inconveniences for our whole trip, from transfers, accommodation and ski hire to our ski passes, everything was perfectly organised well in advance! Thank you!!

March 29, 2025
Unprompted review
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Reply from NUCO Travel Group

Hi Margot, thank you so much for your review. We really appreciate your comments and we are pleased you had a good experience booking with us. Best wishes, Jane.

Rated 5 out of 5 stars

A knowledgeable and efficient company

Prompt and efficient booking. All arrangements worked as planned. Helpful advice on booking

April 2, 2025
NUCO Travel Group logo

Reply from NUCO Travel Group

Hello - thank you for your review. We are pleased you had a good experience booking with us. Jane.

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