NUCO Travel Group Reviews 

We've used NUCO to book trips for a few years, and they're always very reliable. Shout out to Will who was particularly helpful and quick to respond this time around!

Callum has been anazingggg at helping organise a group trip! Super responsive, very helpful and very flexible with our groups changing dates/location requirements. Couldn’t recommend them more for booking a group trip!

Just booked a holiday for 6 in the new year and all very smooth. Calum was great answering all my questions and made it a very easy process!

Have recently booked a trip for a large group and Laura has been fantastic start to finish - super patient and helpful!

Emmeke and Finn made the whole booking process really easy to understand, can't wait to go away in February!! I would highly recommend NUCO to anyone booking a ski trip this winter.

Left it a little late to book the group ski trip this year.

Big thank you to Isabella who made booking our trip so easy! She was patient, accommodating, and always quick to respond. Couldn’t have asked for a better experience—thank you Isabella!

Booked a package ski holiday in Alpe d'Huez after spending €2900 on our 4 Tomorrowland Winter tickets. Later Nuco emailed me to inform me they didn't actually have the hotel they advertised and had nothing available in the area. I'm now having to pay an extra €2000 now to find something a 20 min drive away. Avoid Nuco if you can.

I have just booked again with Erna Low to return to Val Thorens. I have booked many many times with this company. Consistently very good service. Thank you to Laura with the help booking.
I highly recommend Erna Low.

We recently booked a ski holiday for a group of 14 through NUCO, and Laura was absolutely amazing from start to finish. Organising such a big group could have been stressful, but she made the whole process smooth and straightforward. She was always quick to respond, super helpful with all our questions, and went above and beyond to make sure everything was sorted perfectly.

Thanks to Laura’s support, we could just look forward to the trip without any hassle. Couldn’t recommend her enough – if you’re planning a group ski holiday, you’ll be in great hands with her!

Laura was absolutely fantastic in helping organise our ski trip! From the very first message she made everything easy – the booking process was smooth, communication was quick and clear, and she was always happy to answer questions. She found us a great deal at a really good price and took away all the stress of planning. Couldn’t have asked for better service – super helpful and friendly throughout. We can’t wait for the trip now, thanks to her! Highly recommend.

Emmeke was fantastic, we have booked for the second year with NUCO and dealt with Emmeke both times.
She has helped us fine the perfect apartment after lots of looking.
Emmeke always tried to her best to suit our needs.
Emmeke was so friendly and helpful, so thank you!!

Will was absoloutley amazing at handling my endless requests and changes. Massively appreciate and thank you so much for making the process so easy and exciting!

I just wanted to say a huge thank you to Emmy and Laura for all their incredible help in booking our ski holiday. From patiently answering every question to going above and beyond to accommodate all our needs, they’ve been absolutely brilliant. Their attention to detail, responsiveness, and genuine care made the whole process smooth and enjoyable. I couldn’t have asked for better support—thank you both so much!

Katie and Emmeke were both great in helping me organise a trip with a group of friends, dealing quickly with any queries I raised

Will was very helpful in amending my order, he helped me get the deal I wanted!

Such an easy booking experience!!! Thanks for all your help, can’t wait for my trip!!!

Our experience with NUCO was marked by poor communication, inconsistent information, and a lack of accountability.

Multiple representatives caused confusion during booking, and key questions—like transport options—were met with conflicting answers. This led to financial losses for some students.

Paid extras, such as early slope access, were not honoured, and no compensation was offered.

After the trip, we were charged £200 for pre-existing damage. Despite clear evidence, NUCO refused to challenge the claim, offering no support or advocacy. Their response was passive and unprofessional.

I dealt with Isabella Taxis. She was very friendly and extremely helpful throughout the process. She related well with trying to manage a group booking and provided loads of very helpful information.

Our experience with NUCO was frustrating from start to finish.

Communication was poor throughout. Our group had three different representatives over the course of the booking, which created confusion and delays at key moments, like when tickets went on sale. NUCO simply didn’t respond when it mattered most.

There was also a great deal of confusion about whether NUCO would arrange a bus to depart from our university. At first, it seemed possible, then they changed their answer multiple times. In the end, many students were left uncertain, and several people didn’t complete their bookings after already paying a non-refundable deposit. It was a disorganised and unclear process that cost people a lot of money.

Some members of our group paid extra for extra options like early access to the slopes. These students were not earlier on the slopes than anyone else, and no refund was given.

The most serious issue came after the trip, when we were charged £200 for alleged damage to a cupboard hinge. The door fell off the first time we touched it. The wood was already split and the screws were falling out. It was clearly pre-existing damage, but NUCO refused to dispute the charge because we didn’t have timestamped photos. Realistically, no one photographs minor fittings on arrival, and the condition of the door made it obvious the damage wasn’t new.
Yes, they now say we should have reported it, but what’s worse is how little they did to support us. NUCO didn’t check whether the charge was fair, didn’t advocate for us, and didn’t challenge the accommodation provider in any meaningful way. They chose the accommodation provider, but when something went wrong, they simply passed the charge along without question: acting more like a middleman (for scams) than a company representing students.

Laura was great at finding the right holiday for me and my family at a good price. I kept making changes to my needs and she kept suggesting alternatives until I finally made a decision! She also helped with information about the resort.