Nuffield Health Reviews 

8,633
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 5,343 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and attentiveness, making every interaction pleasant and reassuring. Many highlight the excellent service and care received, noting the smooth and well-organized processes from start to finish. People felt well-informed and at ease throughout their treatment, appreciating the clear explanations and supportive environment. However, some customers also noted issues with facility maintenance, such as non-working showers or mould in wellness areas. Others experienced problems with facility capacity, including overcrowded waiting rooms, limited gym class availability, or poor pool lane management. A few people mentioned dissatisfaction with communication, citing a lack of follow-up, unreturned calls, or perceived differential treatment for NHS patients.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Customers had positive experiences with service, often praising the exceptional care, professionalism, and... See more

User experience

Users describe positive interactions with user experience, with many reviewers highlighting the smooth and... See more

Facilities

Reviewers mention ambiguous feedback about facilities, with many praising the cleanliness and comfort of... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising the attentive and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

An excellent service throughout with Nuffield Health. The consultant was friendly, gave a good explanation of the treatment required, every thing was done at the time given and regular check-ins post... See more

Rated 5 out of 5 stars

Everybody at Nuffield, Leamington from Reception through to the surgery team and aftercare team have been amazing. Nothing is too much trouble. Mr Venus my surgeon is brilliant and explained everyth... See more

Rated 5 out of 5 stars

Received the kind of treatment you would expect from a private facility. The majority of the staff were brilliant, the nurse who primarily looked after me through the night was lovely. I went in, in t... See more

Rated 5 out of 5 stars

Thank you so much for the excellent service and treatment you all gave to me at Nuffield Stoke. From the start of treatment to my discharge everyone was so friendly and professional and totally put... See more


Company details

  1. Hospital
  2. Fitness Center
  3. Medical Center
  4. Nursery School
  5. Physical Therapist

Written by the company

Health and wellbeing for the whole you. Driven by our purpose to build a healthier nation, our experts have been working together for more than 60 years to make the nation fitter, healthier, happier and stronger. Nuffield Health provides health and wellbeing for every part of you. We believe the best healthcare should help prevent illness by looking after your body. That’s why our connected health and wellbeing offering spans physical health. From personal training, health assessments, GP services and physiotherapy, to hospital care and treatment. We work together as a team to help you achieve your health and wellbeing ambitions. We champion free health and wellbeing programmes in your communities by giving people the tools they need to live a healthy life. These programmes help people understand and improve their own health, from those living with joint pain to those undergoing rehabilitation.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

9K reviews

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4.6

All reviews

(8,633)

5,339 reviews in the last 12 months

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Rated 5 out of 5 stars

A hospital that is and example to others.

The care and treatment I received at The Manor hospital in Headington, Oxford was great. From booking the appointments in advance, understanding from staff that I work overseas and only a short time in the UK was a real blessing. All of the staff were very polite and professional at all times. The hospital itself was very clean and welcoming. I would defiantly use this hospital again should the need arise in the future.

April 24, 2026
Rated 5 out of 5 stars

From my initial appointment with the…

From my initial appointment with the consultant in September, to having my operation in April, everything went according to plan. The consultant and anaesthetist both spoke to me before the operation, putting me at ease. The nurses were brilliant, nothing was too much trouble. After care has been amazing too. Physio has been brilliant also.

April 15, 2026
Rated 4 out of 5 stars

Staff on the ward were excellent

Staff on the ward were excellent. Staff in reception, outpatients, phlebotomy were less attentive than I expected from a private hospital. Personal chats, exchange of gifts etc, whilst the queue to be checked in continued to grow. The vast majority of patients when I have visited were via the NHS. I absolutely do not begrudge this at all and am thrilled that this initiative is ongoing but it was always assumed I was from the NHS and not a private patient. Call me shallow but some standards have slipped since I worked in private hospitals. This is by experience of various visits and not just one day.

June 8, 2026
Rated 5 out of 5 stars

The staff were lovely and very helpful…

The staff were lovely and very helpful and explained everything from the nurse to the consultant and anaesthetist all very reasuring

Emma and Tanisha in particular were brilliant thanks girls x

Procedure was over quickly and recovery well what can I say within an hour I had a cup of tea and food 😀and then physio had me up and walking up and down the stairs then I was able to go

April 20, 2026
Rated 1 out of 5 stars

Poor

Poor - 5 days response time

July 3, 2026
Nuffield Health logo

Reply from Nuffield Health

Dear Nicholas,

Thank you for taking the time to share your feedback. We are sorry to hear that you were disappointed with the response time you experienced.

We understand the importance of timely communication and appreciate how frustrating delays can be. Your comments have been noted and will be shared with the relevant team as part of our ongoing efforts to improve our service.

Thank you again for your feedback.

With regards,

Ben
Nuffield Health

Rated 5 out of 5 stars

An excellent service throughout with…

An excellent service throughout with Nuffield Health. The consultant was friendly, gave a good explanation of the treatment required, every thing was done at the time given and regular check-ins post op were done, the ward and support staff were fantastic keeping me fed and watered. The location was Cambridge, there was plenty of on site parking, a nice bright and airy reception with helpful staff. The rest of the hospital was clean and modern. I would give more stars if I could ⭐️⭐️⭐️⭐️⭐️⭐️.

April 1, 2026
Rated 5 out of 5 stars

Quality service

From the initial meeting to the operation I found Nuffield Health delivered a good experience.

They kept me informed at all times.

Each visit was relaxed with very little waiting time once I had arrived at the hospital.

The staff were all friendly.

On the day of the operation I was made to feel relaxed.

If I had to have other operations then I would be hoping to go via the Nuffield again.

April 9, 2026
Rated 4 out of 5 stars

The service was excellent. Can't ask for more.

The service was excellent. I received adequate information about my procedure. The staff were generally warm and friendly. The bill was also reasonable. The catering service was fantastic.
I particularly enjoyed the services of my Consultant, Mr. Naeem Sheikh, the Urological nurse Garry and the house keeper, 'Comfy". I had an emergency after surgery and I was attended to speedily and efficiently. Bravo.

April 24, 2026
Rated 5 out of 5 stars

Total Shoulder Replacement

I received a very high level of care from my consultant and all the staff at Nuffield Chichester, which has continued with the excellent follow up physio appointments at the Nuffield gym. Thanks to the excellent treatment received, I am making a very good recovery.

April 25, 2026

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