Nuffield Health Reviews 

8,632
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 5,343 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and attentiveness, making every interaction pleasant and reassuring. Many highlight the excellent service and care received, noting the smooth and well-organized processes from start to finish. People felt well-informed and at ease throughout their treatment, appreciating the clear explanations and supportive environment. However, some customers also noted issues with facility maintenance, such as non-working showers or mould in wellness areas. Others experienced problems with facility capacity, including overcrowded waiting rooms, limited gym class availability, or poor pool lane management. A few people mentioned dissatisfaction with communication, citing a lack of follow-up, unreturned calls, or perceived differential treatment for NHS patients.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Customers had positive experiences with service, often praising the exceptional care, professionalism, and... See more

User experience

Users describe positive interactions with user experience, with many reviewers highlighting the smooth and... See more

Facilities

Reviewers mention ambiguous feedback about facilities, with many praising the cleanliness and comfort of... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising the attentive and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

An excellent service throughout with Nuffield Health. The consultant was friendly, gave a good explanation of the treatment required, every thing was done at the time given and regular check-ins post... See more

Rated 5 out of 5 stars

Everybody at Nuffield, Leamington from Reception through to the surgery team and aftercare team have been amazing. Nothing is too much trouble. Mr Venus my surgeon is brilliant and explained everyth... See more

Rated 5 out of 5 stars

Received the kind of treatment you would expect from a private facility. The majority of the staff were brilliant, the nurse who primarily looked after me through the night was lovely. I went in, in t... See more

Rated 5 out of 5 stars

Thank you so much for the excellent service and treatment you all gave to me at Nuffield Stoke. From the start of treatment to my discharge everyone was so friendly and professional and totally put... See more


Company details

  1. Hospital
  2. Fitness Center
  3. Medical Center
  4. Nursery School
  5. Physical Therapist

Written by the company

Health and wellbeing for the whole you. Driven by our purpose to build a healthier nation, our experts have been working together for more than 60 years to make the nation fitter, healthier, happier and stronger. Nuffield Health provides health and wellbeing for every part of you. We believe the best healthcare should help prevent illness by looking after your body. That’s why our connected health and wellbeing offering spans physical health. From personal training, health assessments, GP services and physiotherapy, to hospital care and treatment. We work together as a team to help you achieve your health and wellbeing ambitions. We champion free health and wellbeing programmes in your communities by giving people the tools they need to live a healthy life. These programmes help people understand and improve their own health, from those living with joint pain to those undergoing rehabilitation.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

9K reviews

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4.6

All reviews

(8,632)

5,339 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fabulous

Surbiton gym has great, friendly staff. Equipment is amazing. Building (grade 2 listed I think) is very cool.

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

Right from when I booked the Appointment Miss Kelsall and her secretary were amazing! Explaining everything so I would understand it. I could not recommend them enough.My Scar is very tidy and I know will hardly be visible in a few months

April 16, 2026
Rated 1 out of 5 stars

The first review I left was basically…

The first review I left was basically full of praise for the Nuffield, sadly the same cannot be said for the care post op. I was told to expect a visit by the surgeon after the operation, it didn't happen. I was discharged at 9.30pm, given two dressings and told, "each dressing will last seven days". Two weeks later I had to phone the hospital to find out if I needed more dressings, or if I could expect the wound to be healed? I hadn't been given any idea for recuperation, other than the vague, "don't sit still".
I was given a follow up appointment to see the surgeon which was then cancelled four times. The appointment time stretched from six weeks post op, to 14 weeks post op. I finally saw the surgeon 10 weeks post op, in a five minutes meeting, which could easily have been conducted over the phone.
I glad the surgery went well, I hope the lumps under the skin do go away by six months, but I doubt if I'll be asking The Nuffield to sort it out.
I appreciate I was an NHS patient, but my treatment immediately after the operation, and the debacle of the follow up appointment, have left me feeling somewhat bruised.

June 29, 2026
Nuffield Health logo

Reply from Nuffield Health

Dear Mr Reece,

Thank you for taking the time to share your feedback. We are sorry to hear that aspects of your experience did not meet your expectations and that you were left feeling disappointed by the communication and follow-up care you received.

We appreciate you bringing your concerns to our attention, as patient feedback is invaluable in helping us review and improve our services. We understand how important clear information and timely follow-up are during recovery, and we regret that your experience has left you feeling let down.

We wish you all the best with your continued recovery and thank you again for sharing your comments.

With regards,

Ben
Nuffield Health

Rated 5 out of 5 stars

Very polite

Very polite, helpful, asked if we'd like a tea or coffee. Staff always had a smile 😃 very clean atmosphere, Mr Yeoman, came to see me, told me all that I asked to know, explained, what I needed to do afterwards, to get my hand moving.

May 14, 2026
Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish. Felt very comfortable in in the lovely hospital. Struck lucky, am n.h.s patient, but got seen here.Staff were very friendly + caring, nothing too much. Medical staff from surgeon to the nurses so nice

May 9, 2026
Rated 5 out of 5 stars

A very friendly team

A very friendly, professional and reassuring approach from all staff that made my visit very pleasant. A big thank you for the extra biscuits at coffee time, to all the nurses who were happy to chat and keep me informed, physio for supplying needed equipment and of course my surgeon and the theatre team for an excellent procedure experience.

March 3, 2026
Rated 5 out of 5 stars

Nuffield york is a great hospital

The experience was Fantastic.
The surgeon,explained everything in detail and i felt relaxed.
The surgery has gone well.
The staff in the hospital were also excellent and made sure you were allways comfy.

May 4, 2026

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