Nutrafol Reviews 

312
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Looking at 109 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently find the product effective, with many reporting improvements in hair thickness and noticing reduced shedding. However, some people were dissatisfied with the product's effectiveness, while others pointed to the high cost as a significant obstacle. A few reviewers also mentioned issues concerning customer service or specific ingredient formulations.

What people talk about most

Product

People report ambiguous experiences with product, reflecting a wide range of differing opinions. While many... See more

Quality

Consumers find quality to be ambiguous, with highly mixed experiences regarding hair growth and product... See more

Subscription

Customers consistently note ambiguous experiences with subscription services, reflecting a wide range of... See more

Customer service

Reviewers share mixed feedback about customer service, reflecting a wide range of experiences. Many consumers... See more

Price

Customers had negative experiences with price, describing the product as extremely expensive and a waste of... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The product seems to have an effective util date. It seems to have stopped working and my hair is not growing longer or thicker. I've been using for a few years and stopped for one year last year wh... See more

Company replied

Rated 3 out of 5 stars

To be honest, I don’t see much of a difference in my hair growth or thickness. I am going strong on my 3rd yr of taking Nutrafol and wondering ‘what if’ I never started this journey and if my hair wo... See more

Company replied

Rated 3 out of 5 stars

I enjoyed speaking to a doctor about my recommendations. And the person I spoke to about my hair analysis. I find that the product is quite expensive. I have been using it for about 10 months and I ju... See more

Company replied

Rated 2 out of 5 stars

Nothing truly wrong. More that I have been on Nutrafol 4 vitamins per day and the marine collagen since March 2023. Almost 3 years and I am not seeing the substantial growth that I was hoping for and... See more

Company replied


Company details

  1. Beauty & Well-being

Written by the company

The #1 dermatologist-recommended hair growth supplement brand. Science-backed to support hair wellness from within.


Contact info

3.0

Average

TrustScore 3 out of 5

312 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 56% of negative reviews

Typically replies within 2 weeks

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3.0

All reviews

(312)

101 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Product works as advertised

Product works as advertised. After having my hair falling out by the handful I now have a full head of hair! I saw results within first three months. I continue to use the product 5 years later because it works.

April 28, 2025
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Reply from Nutrafol

Hi Cleo, 

We can't thank you enough for your kind words! It's an honor to be a part of your hair growth journey. Your feedback is so appreciated, and we’re always here for you whenever you need us. Can’t wait to hear from you again!

Rated 5 out of 5 stars

If I could say just one phrase

If I could say just one phrase, I'd say "it works"! I have been using Nutrafol for about 8 years. I use the supplements, including the boosters. I also use their scalp serum daily. My hair has gotten so much thicker. My own mother, who doesn't say much, even commented on the thickness of my hair. Also, the company itself is really the best in terms of customer service. I just can't say enough!

April 1, 2025
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Reply from Nutrafol

Your thoughtful words mean the world to us! We’re so glad to be part of your hair growth journey. It’s a pleasure to help, and we’re looking forward to connecting with you again soon. Take care and stay in touch!

Rated 5 out of 5 stars

I have been very happy

I have been happy with the product I have been using this for years now. Just want to know can you take a break or will your hair start falling again. My review is 10 out of 10 . Thank you .?

April 28, 2025
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Reply from Nutrafol

Hi Patricia, 

Thank you for sharing your journey with us! — Short answer: Stopping Nutrafol does not cause more hair loss.

With Nutrafol, changes occur gradually as the nutrients circulate in your system. If you stop taking Nutrafol, you may see those changes fade and your hair return to its original state over time.

If you signed up with us on Nutrafol.com, don’t forget to take advantage of your subscription benefits — complimentary Headspace membership, Naturopathic Doctor consultations, and a free Hair Mineral Analysis Kit after 6 months! Keep growing!

Rated 5 out of 5 stars

The vitamins really worked for my hair…

The vitamins really worked for my hair growth and I have been using vitamins for over 10 years and have found that Nutrafol works best for me. I appreciate that I can get a hair analysis but I wish the analysis showed how much vitamins are nourishing my hair or if my hair has enough keratin or collagen in it or if I need additional vitamins based on my hair analysis. That would be super helpful. I like the scalp exfoliation shampoo too.

April 25, 2025
Unprompted review
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Reply from Nutrafol

Your thoughtful words mean the world to us! We’re so glad to be part of your hair growth journey. It’s a pleasure to help, and we’re looking forward to connecting with you again soon. Take care and stay in touch!

Rated 1 out of 5 stars

On 4/16 I spoke to Shchey Anne.

On 4/16 I spoke to Shchey Anne.
She said that they would send out a replacement shipment in 3-5 days, since I did not receive my order which I was billed for and paid for with automatic credit card withdrawal.

April 16, 2025
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Reply from Nutrafol

Thank you for sharing your feedback with us. We’re truly sorry that your experience didn’t meet your expectations. We know how important it is to receive your orders on time, and we appreciate your patience. We have identified your account and have contacted you via email to help resolve this matter. We look forward to your response!

Rated 5 out of 5 stars

4 years and still happy.

I started with women’s balance about 4 years ago. After about 3 months I started to notice a change in the texture of my hair and that I stopped shedding. Everyone from my hairdresser to friends have commented about the change. I’ll never stop taking it.

April 23, 2025
Unprompted review
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Reply from Nutrafol

Thank you so much for your kind words! We're thrilled to be a part of your hair growth journey. Your feedback means a lot to us, and we're always here whenever you need us. Looking forward to hearing from you again soon!

Rated 5 out of 5 stars

Satisfied Client

I've been taking Nutrafol for a few year's now. I'm happy with how my hair has grown & it's improved strength. (I do find that some days, I have trouble taking the four large pills.) I believe it has helped keep the hair I have and grow the length. The company has continued followup with clients.

March 15, 2025
Unprompted review
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Reply from Nutrafol

Hi Karen, 

Thank you so much for your kind words! We're thrilled to be a part of your hair growth journey. Your feedback means a lot to us, and we're always here whenever you need us. Pro Tip: If taking all 4 capsules at once is a lot, feel free to break the dosage up with 2 capsules in the morning and 2 capsules in the afternoon/evening. #4aDay

Looking forward to hearing from you again soon!

Rated 5 out of 5 stars

I love Nutrafol ❤️

I had beautiful and thick hair all my life, until in my 40s I lost my hair so heavy, I thought that I was going to lose all of it. Went to the Dr and she said it was normal it was a process called shedding I asked her if there was something that I could take to stop this she said No. I saw Nutrafol in a commercial I said doesn't hurt to try, o boy the first month after taking them my hair loss stopped Three months on them my hair came back, today I have thick hair all thanks to this miracle vitamin that I swear on, Thank you Nutrafol for saving my hair. ❤️

April 22, 2025
Unprompted review
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Reply from Nutrafol

Your thoughtful words mean the world to us! We’re so glad to be part of your hair growth journey. It’s a pleasure to help, and we’re looking forward to connecting with you again soon. Take care and stay in touch!

Rated 5 out of 5 stars

This product actually WORKS!!

This product actually WORKS! And I've got photos to prove it. I can always count on customer service if I have a questions or a problem with my order--they have been responsive and helpful.

April 21, 2025
Unprompted review
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Reply from Nutrafol

We can't thank you enough for your kind words! It's an honor to be a part of your hair growth journey. Your feedback is appreciated, and we’re always here for you whenever you need us. Can’t wait to hear from you again!

Rated 5 out of 5 stars

I was losing hair due to illness and…

I was losing hair due to illness and menopause.
I tried many products, wasted alot of money with no improvement.
Nutrafol works!
I am still suprised at how well
also your customer service is top notch
Thank you

April 21, 2025
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Reply from Nutrafol

Wow Francesca! 

Thank you for sharing your journey with us, and we appreciate the kind words on our customer service. We’re here for you every step of the way, and your feedback is very important to us. Keep growing!

Rated 1 out of 5 stars

Took my money, never delivered

I ordered a 6-month supply of Nutrafol for $434 and never received it. Despite multiple emails, they refused to take responsibility or offer any meaningful support.

Instead, they kept stringing me along for weeks with useless tracking links and dismissive responses. When I asked for a refund since the parcel was clearly undeliverable, they told me I had to wait for it to be returned (somehow!) and not dispute the charge—effectively asking me to just sit tight while they held onto hundreds of dollars indefinitely.

I’ve now had to go through the hassle of a payment dispute just to get my money back, which will take me even more time, effort, and frustration. All in all: unhelpful, bureaucratic, slow, and completely indifferent to the customer experience.

Avoid Nutrafol at all costs if you live outside the US—or value your time and money. This feels like a scam dressed in corporate branding.

March 24, 2025
Unprompted review
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Reply from Nutrafol

Thank you for sharing your feedback with us. We're sorry about your experience so far, and we've contacted you via email to help. We sincerely appreciate your patience and look forward to assisting you further. We hope to hear back from you soon.

Rated 1 out of 5 stars

If I could give it a ZERO I would

If I could give it a ZERO I would. Worst crap on the planet. Does not work and everyone i talk with ays the same. Horrible product

April 11, 2025
Unprompted review
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Reply from Nutrafol

Hi Julie, 

We appreciate you taking the time to share your experience with us. We're sorry to hear that we didn't meet your expectations. Please know that we take all feedback seriously and are continuously working to improve. We hope to provide a better experience in the future.

Rated 4 out of 5 stars

Seems to work - Shipping is WHACK

Product appears to work (3 months in) but the shipping is a NIGHTMARE. Not once have I received my order in less than 10 days, one time it took over 17-days and they had to send me another shipment. I ran out of product - even used THEIR reccomended ship date for reoccuring subscription. I just had my 4th month shipment sent on 4/8 when they charged my card on 4/3. It will take another gaurnteed 7 days minimum before it gets to me. Delivery is coming to FL and it shows the label is created in Georgia, so I don't understand why it takes so long. It's maddening. I get packages from China quicker than this. 1st world problem I guess...

April 7, 2025
Unprompted review
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Reply from Nutrafol

Hi there, 

We understand the frustration of wanting to take your product on time! This is not the experience we aim to provide, and we’re currently looking into the issue. Please reach out to us at support@nutrafol.com with your order details, and we’ll do our best to resolve it as quickly as possible.

Rated 1 out of 5 stars

Humans cannot survive with out water

Humans cannot survive with out water, salt, healthy fats (yes mainly animal), and protein (yes animal), but we humans eat a diet of mainly carbohydrates which is not essential and then we are perplexed of why we have thinning hair and poor health so we go buy some expensive snake oil and expect a miracle. GO Eat proper food. You get new skin every 90 days, if you eat garbage your body is going to be a reflection of garbage in garbage out.

February 1, 2025
Unprompted review
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Reply from Nutrafol

Hi there! Thank you for sharing your feedback with us and we appreciate your perspective.

Rated 5 out of 5 stars

Great

Wow
it's working
it's really working and soon my hair will be bushy as f

March 30, 2025
Unprompted review
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Reply from Nutrafol

Hi Scott, 

We can't thank you enough for your kind words! It's an honor to be a part of your hair growth journey. Your feedback is so appreciated, and we’re always here for you whenever you need us. Can’t wait to hear from you again!

Rated 2 out of 5 stars

I experienced so much gas

I experienced so much gas, I was not able to be around other people. When i stopped taking it, the gas went away. Overpriced

March 1, 2025
Unprompted review
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Reply from Nutrafol

Hi there, thank you for sharing your experience with us. Customer safety is incredibly important at Nutrafol, and we would like to collect as much information as possible for our safety and quality teams to review. We've located your account via email and have reached out for more details. We hope to connect with you soon.

Rated 5 out of 5 stars

8 months, 8" of growth

I'm still on my hair growth journey, but in July of 2024, I lost over 50% of my hair after having 2 major surgeries back to back. I started taking Nutrafol and nothing else. I'm taking Nutrafol women and the hairbiotic. Yes, it's $100/month, but I see greater results every month. When I started in July my hair had broken off at the root, leaving 1/4 on hair on top. By Oct, it had grown to 3" long. Now in March of 25', it's grown to about 7-8" in different parts. I've had no side effects from the pills, no sickness, no additional hair loss. I see the results and don't plan on stopping the treatment for a long time. I would highly reccomend Nutrafol.

March 30, 2025
Unprompted review
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Reply from Nutrafol

Your thoughtful words mean the world to us! We’re so glad to be part of your hair growth journey. It’s a pleasure to help, and we’re looking forward to connecting with you again soon. Take care and stay in touch!

Rated 5 out of 5 stars

above and beyond …

I’m so sorry i cannot remember the name of the woman who helped me. i will look for it. but it’s prolly in my account bc she’s the last person I spoke with. I was going thru a lot. i was moving home to help my mother thru chemo. this person was incredibly empathetic and understanding. she organized my mailings per my back and forth, gave me a much needed discount AND organized a gift basket to be delivered to my mom’s home. my mother wore the cushion sock for every one of her treatments. above and beyond the normal customer service. thank you so much, annie

November 13, 2024
Unprompted review
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Reply from Nutrafol

Hi Annie, 

Certainly not a problem! — We will let her know of your thanks regarding the gift and have her reach out to you!

Rated 5 out of 5 stars

Taking Nutrafol was one of the best…

Taking Nutrafol was one of the best decisions I have ever made. This product is truly amazing, my hair has never felt so healthy and strong. Also their Customer Service are always so helpful and responsive, should you have any questions, someone is always there to assist.

March 21, 2025
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Reply from Nutrafol

Hi Ana, 

Your thoughtful words mean the world to us! We’re so glad to be part of your hair growth journey. It’s a pleasure to help, and we’re looking forward to connecting with you again soon. Take care and stay in touch.

Please let us know if you need any further assistance!

Rated 5 out of 5 stars

I have used Nutrafol faithfully since…

I have used Nutrafol faithfully since 2018. I am now going to be 75 in a few months and I didn’t think I would have any hair because of the way my hair was not growing and thinning. Nutrafol gave me back my hair. The company is always been gracious and helpful. I have recommended them to many friends and strangers and will continue to.
Thank you so much, New Phone

March 21, 2025
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Reply from Nutrafol

Your words truly brighten our day! Thank you for letting us be a part of your hair growth journey. It’s our pleasure to help, and we look forward to hearing from you again soon. Take care!

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