Nutri-Genetix (NGX) Reviews 

251
TrustScore 3.5 out of 5

3.4

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Rated 3 out of 5 stars

I think the product concept is good. It tastes fine, and is easy to stick to. For long term use it is expensive. Good customer service. But without baseline testing of actual nutrient blood levels... See more

Company replied

Rated 1 out of 5 stars

I’m very disappointed with the service I received from Nutrigenic. I initially placed an order on their website, but shortly after I was moving to a new address, so I cancelled that order... See more

Rated 4 out of 5 stars

I was looking to cut down on morning meals, but ever the glutton needed some energy to keep me going until Lunch. I liked the idea of NGX as I couldn't find enough variety from Huel, so enjoyed th... See more

Company replied

Rated 4 out of 5 stars

Great product, full of healthy ingredients and unique to my DNA. I cannot order any more until NGX give alternative delivery options as I am barely at home. Did receive my last delivery via a neighbou... See more

Company replied

Company details

  1. Fitness and Nutrition Service
  2. Nutritionist

Information provided by various external sources

The world's first genetically personalised nutrition shake


Contact info

3.4

Average

TrustScore 3.5 out of 5

251 reviews

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3.4

All reviews

(251)

9 reviews in the last 12 months

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Rated 4 out of 5 stars

Highly Recommend NGX + One Improvement

Nutri-Genetix DNA report and personalized nutrition formula were exactly what I was looking for. One major surprise was how great their support team was throughout the process! Couldn’t have asked for a better experience. The report was extremely helpful and professional. Excited for my BodyFuel to arrive!
Feedback: Would be nice to have a follow up session/contact to ask some clarifying questions about the report.

June 29, 2024
Rated 5 out of 5 stars

Nice People Good Product

These are the nicest people to deal with!! I appreciate the body fuel; it has given me more energy already and this is just my first week! I also have noticed a decrease in appetite.

August 23, 2024
Rated 2 out of 5 stars

NGX, not truly personalized

NGX Body Fuel Pro is not truly personalized and recently the disguised a price increased via a marketing email with subject "An Exciting Update from NGX" in which you would expect a new product but in reality they're announcing a price increase of 17p per shake at the end of the email. Very misleading communication!
Thinking of cancelling my subscription and try other alternatives.

July 25, 2024
Unprompted review
Rated 2 out of 5 stars

It's not personalised.

Sadly, after speaking with NGX customer services it came to light that this is not truly personalised. You are grouped into one of many groupings which has a premix. This is what is sent to you, not as stated on the website, a 'unique' 'personalised' shake. That being said, the report was very insightful and the shakes are ok. Do they actually work... it's hard to tell without further testing. Not only that but the few that I did receive had either a short or no date. NGX kindly refunded and sent replacement bags, but to be honest I should not have had to jump through all these hoops. The experience overall was not that great.

February 6, 2024
Rated 3 out of 5 stars

My experience is Mixed

My experience is, on balance positive, but my feeling towards the service is somewhat mixed. Reports were well presented but felt generic and had incorrect data input. Subsequent communications with the team were good. Too early to tell whether the product will yield results, but on the journey now and willing to give it a month or two.

April 8, 2024
Unprompted review
Rated 3 out of 5 stars

Mixed experience

Interesting results, interpretations could be better. Great communication on delivery. Tastes gross even with flavour boosters. Very cool personalization though. Easy to follow.

January 11, 2024
Rated 4 out of 5 stars

Would be better if it was more detailed

Great company to deal with if test was more detailed would be even better

December 8, 2023
Nutri-Genetix (NGX) logo

Reply from Nutri-Genetix (NGX)

Hi Andreas. I'm sorry to hear we've fallen below your expectations. Following your purchase of a Starter Pack at an event I believe that we reached out to you the next working day with all of the next steps necessary to complete your profile in preparation for your nutrition report. Unfortunately, due to high demand and the Christmas period your DNA results could not be processed until after the Christmas break, due to the lab closure over the festive period. Typically our turnaround time for DNA results is 7-10 days but in this case we weren't able to make that. Sincere apologies from the NGX team. We'll drop you a note privately as well. Love, Team NGX.


Rated 5 out of 5 stars

A great product to get your body in tune

The DNA test taught me so much about my body it changed how I eat and ultimately how I feel.

I've been using the NGX powder for over a year and I love it. It has helped tune my body for my competitive cycling. The addition of chocolate gateau is a real winner!

August 13, 2023
Rated 3 out of 5 stars

Sadly not for me...

Not for me but then I don't like the taste of stevia (or the aftertaste of it) and it's the sweetener used in the products. I should have checked the ingredients first.

June 28, 2023
Nutri-Genetix (NGX) logo

Reply from Nutri-Genetix (NGX)

Hi Rachael. So sorry to hear that you aren't a fan of stevia - while most people are fine with it, it isn't for everyone. In fact, there are genes that influence your bitterness taste perception, and some that are linked directly to stevia (I'll be sure to add them the next time we update the genetic testing panel!).

If you would like to get in touch I might be able to help you out with one of our flavour boosters to help improve the taste for you. Find me at david@nutri-genetix.com :)

Rated 5 out of 5 stars

NGX unpacks a long standing issue and provides solution

The report clearly hit the mark , few surprises and many confirmations of those feelings and thoughts you have about how your body is responding to foods but can’t articulate. For example, caffeine for me, it reaffirmed what I always felt I knew but it wasn’t consequential enough for me to stop drinking caffeine or investigate further.
Seriously, NGX did me proud and met my expectations - I even went on to subscribe to their nutrition foods. I recommend the dna personal nutrition report. I’m meeting my health goals now

September 17, 2023
Unprompted review

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