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Rated 2 out of 5 stars

I used to trust Nutrisun, but my last order has not arrived and my email to you has been ignored. I will now have to contact my bank, as I am not paying for goods I have not received. What on earth h... See more

Rated 1 out of 5 stars

Last month, I brought 2x iron tablets from NutriSun which also qualified for free delivery (on orders over £10.00). The following week, I received a delivery card from Royal Mail stating 'not enou... See more

Rated 1 out of 5 stars

I made an order in late October last year and just received my package today (January 13th), which I just find unacceptable. I neither got an email or anything from them to let me know when I should e... See more

Rated 3 out of 5 stars

Whilst they are competitive for the items I want to buy, they are getting slower and slower for delivery. It used to be the next day now I'm lucky if it's by the end of the week, plus the prices have... See more

Company details

  1. Wellness Center

Information provided by various external sources

nutrisun.co.uk is an excellent and ethical online health food shop. Nutrisun.co.uk Offers a huge range of health products including solgar, imeeden, Higher Nature, A.Vogel Bioforce,biocare and many more...!


Contact info

2.3

Poor

TrustScore 2.5 out of 5

46 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Credit where it’s due!

When I was researching to buy an item Nutrisun was by far the best price. Only after placing my order did I remember my last experience led me to post a bad review because the delivery took so long.
Delighted to report that the ítem arrived within a couple of days. Will certainly use again!

October 12, 2019
Unprompted review
Rated 5 out of 5 stars

I recently placed my first order with…

I recently placed my first order with Nutrisun and received very good service as well as 25% discount. My order was received promptly and packaged very well. No problems whatsoever and I am now going to place my second order. Thank you Nutrisun

June 23, 2019
Unprompted review
Rated 3 out of 5 stars

Not as good ad they were - slow delivery

Whilst they are competitive for the items I want to buy, they are getting slower and slower for delivery. It used to be the next day now I'm lucky if it's by the end of the week, plus the prices have gone up. I'd be tempted to start buying on Amazon again for faster delivery regardless of the price if it continues to get worse every order.

March 27, 2019
Unprompted review
Rated 5 out of 5 stars

Responding to some other rather poor…

Responding to some other rather poor reviews, I just want to say that I have been ordering from Nutrisun since 2015. Prices always great, free delivery which I must say is an absolute bonus and great attraction for me. I have never had any delivery problems and they arrive quickly. They respond to any emails in super quick time and so far for me a really great company to deal with and I certainly plan on continuing to order from them.

March 8, 2019
Unprompted review
Rated 1 out of 5 stars

TERRIBLE company!

TERRIBLE company. My order didn't arrive, so I contacted them but they ignored all my messages (including the ones from PayPal). PayPal in the end sorted it out and I got the refund. I will never use this company again.

July 26, 2018
Unprompted review
Rated 5 out of 5 stars

Sunshine through my window with NutriSun.

Wow...stop the presses. I have just read the previous review on this company and my experience is like night and day. Couldn't speak more highly of NutriSun. In fact, a ray of sunshine through my frosted, glass window.

I was looking for an alternative to Amazon for my delivery of health products, because while 'A's' record up until 2017 was second to none, my last two experiences were well below par. Plus, the prices for what I wanted were not as competitive as NutriSun, and then when you ad the shipping costs.

This company gives you Free and Fast delivery on orders over £10. Their customer service emails were on the ball. Let me know when everything was dispatched and arrived pronto as they said, 3-4 days later. All intact. Other companies that I looked into for a similar deal had me buying in excess of £50. While I spent close to that I wasn't 'forced' into a larger purchase just to get a Free delivery.

To me this is a 'fair' company with a very 'fair' policy.

Thank you. I shall be using you from now on for all of my Viridian and Solgar products.

February 19, 2018
Unprompted review
Rated 1 out of 5 stars

Please stay away from this company

Please stay away from this company. They've got terrible customer service. They are unreliable and they lie about sending out of stock email after they fail to dispatch your order.

They sent me a dispatch email the second day I made my order. I waited for 5 working days. No delivery. I thought maybe royal mail delayed. Emailed them asking why it's taking so long. They claimed they sent me an email my order was out of stock. I never received any out of stock email.

I asked for refund. They wouldn't reply. They haven't given me back my money.

January 29, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent company

Excellent company. Great prices. Almost always beats anyone else on value. Wish they would sell even more lines as they are fab. Quick delivery. Superb company.

January 1, 2018
Unprompted review
Rated 2 out of 5 stars

Poor quality and poor customer service

I received my order promptly and it was a good price with free delivery, however, when I opened the bottle I found several of the tablets broken. I contacted Nutrisun and told them this. They were very apologetic and said they would send out some more and when I received them I was to use the packaging to return the damaged ones. A couple of weeks went by and they hadn't arrived so I contacted them again as my original order arrived quickly. They again apologised and said that they had been posted but they would post out some more. Well I'm still waiting for any of them to arrive more than a month later. They obviously have no intention of sending me any. I'm really annoyed at this and I definitely would not give them my business again. Very poor customer service and I would erge people to think about this before ordering anything from this very unreliable company.

December 21, 2017
Unprompted review
Rated 1 out of 5 stars

Dreadful company!

Dreadful company!! Ordered item a week ago, received dispatch e-mail two days ago rang to check on which delivery method & was told the item was out of stock! Great way to run a business.

December 13, 2017
Unprompted review
Rated 5 out of 5 stars

Good

First time purchase. Really impressed . Great free delivery over £10 . Came in 4 working days . I'll defo be buying from these guys again

October 26, 2017
Unprompted review
Rated 5 out of 5 stars

Great choice, prices and Customer service

Great choice and range of products. Prices are very competitive. Service has been superb on both occasion i have ordered from Nutrisun. Last order was placed late on a Wednesday and goods arrived by Friday! Brilliant.

September 4, 2017
Unprompted review
Rated 5 out of 5 stars

Best price on the internet & 1st-Class Service

First-time use: Best price on the internet and I'd searched for ages.
I called up needing Cherry Active urgently and the proprietor said he would post it first class that day and therefore whilst it ought to get to me the next day, he clearly couldn't guarantee it.
Well it did come the next day - he kept his word, packaging was eminently sensibly secure and, as I said earlier, his was the best price I could find.
Excellent, first-class service!

August 16, 2017
Unprompted review
Rated 4 out of 5 stars

No problems

I placed an order on Saturday afternoon, received confirmation straight away, received my order on the following Friday. I didn't get an email to say the order had been despatched, but other than that, very happy with Nutrisun

June 4, 2017
Unprompted review
Rated 5 out of 5 stars

Easy purchase, fast delivery

Low prices made me suspicious and after I read some bad reviews about Nutrisun I was a bit sceptical about buying from them. I can say I found the items I wanted (Herbatint hair colour) easily, bought them at a low price with free delivery, and received them in 3 working days. Couldn't be happier. It just proves you shouldn't be really put off by someone's bad experience. Thanks Nutrisun!

January 31, 2017
Unprompted review
Rated 1 out of 5 stars

Bad customer service

The payment of my order was taken and an email confirmation sent to me stating that my order would be with me within a few days.

However, after nearly a week of not receiving the goods and no further communication, or an email stating when my order would be dispatched. I sent an email requesting an update and approximate timescale of delivery, however no response received to my request.

Several calls then made, which no one answered and the phone just ringing away with no automated phone service response. However, after persevering with further numerous more I eventually managed to speak to someone, although they lacked customer service skills and were very blunt.

After some discussion, I was able to extract a refund from them, which I have received a email confirmation for, although I am still waiting for it to go in to my bank account.

If you are looking for a company that provides a stress free customer service experiences and keeps you informed through all the stages of your purchase, and cares about their customers I would personally look elsewhere.

There are much better companies out there that provide the same products with a nicer experience and with a modern automated email confirmation and dispatch service.

April 5, 2016
Unprompted review

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