New Zealand Post Reviews 

Worst postal service ever

Slow delivery times no communication packages placed in the rain without car

Have used NZ Post You Shop years ago and it was alright - not good, but okay - a means to an end. Well, they have gone downhill fast. I would not recommend using them to anyone.
The package arrived at the USA You Shop depot all good, they then did the invoice for the Freight + NZ GST + parcel post clearance fees + NZ inbound entry fees, okay the freight was over the top $$$, but lots of people are saying that they charge like wounded bulls...
Took several weeks to get to NZ - so you pay top dollar for the freight, but get the Billy basic service, then it sits at Akl customs with a tracking note saying that someone will email needing more information - well they never did. after 2 weeks I finally find someone to contact about this - they need my NZ Customs number, no problem I give this to them (would have been easy for NZ post to ask this as they have my email and they sent the notice saying that someone will contact me to my email !!!!) then they say I need to pay for NZ Customs inbound clearance fees, I tell them that I have already paid NZ Post this cost and send them a copy of their invoice, they say you need to pay and we will not dispatch your parcel until you do....... held over the barrel
NZ Post are double dipping the fees charged, completely dishonest from a NZ Company

First time using youshop. Parcel was delivered in USA 11 days ago. Still no word from youshop. The website says it can't recognise the UPS tracking number. Can't lodge an enquiry due to not have a nzpost tacking number supplied. All in all pretty frustrating experience. If you don't want to listen to me just look at all the other reviews. Wish I had before ordering. Would if gave them 2 or 3 stars if I could approach them about my issue but after been sent round In circles by their website and faqs only to find I can't lodge a queries with nz post tracking number,they only get 1 would be a zero if I could.
UPDATE: after a long time looking found a way to lodge a querie on my parcel. They finally found it now I'm shocked at the price tag. $70 dollars to airfreight a cup from America?? Or $55 and a 2 to 3 month wait for it to come by sea.
Avoid Youshop is my advice, I won't be using them again I'll just go without.

5 days for an overnight service to be delivered is crazy in 2025. Terrible support team. Lack of communication. Pass on nz post if you can, there are better options.

Ordered an item from northland on a Monday. The company sent it the next day on Tuesday. NZ post picks it up and sends an email it is likely be delivered the following Monday. 6 days to go from Kaitaia to Pukekohe. Utterly pathetic.

My b delivery was clear but photo is a completely different address. Update this person was a gem and delivered my parcel to my address. I might not be so lucky next time please make sure your team are diligent.

Carried my urgent parcel 700 km and then turned back 10 km from destination - no attempt to deliver, no communication, etc etc. Total incompetents - and taxpayer subsidised too!

I posted a document from a Dunedin NZ Post box to a secure letterbox in Auckland on 30 Aogust 2025. After the first 20 days of non delivery I contacted NZ Post Customer Service, and that is when the real high blood pressure part of this issue started. Each time since 19 September when I have contacted NZ Post I have been directed to a one name operative who has no idea of the problem of missing mail, and seemingly has no right of access to the large list of supporting documents and photos I sent to them. Each "investigator" ( that is what they call themselves )appears to operate within their on separate silo with no access to pertinent files or previous correspondence. I am old and have spent my life dealing with Government Departments. NZ Post is by far the most unorganised, unreliable, dishonest, incompetent, self serving, butt covering Government Service it has ever been my misfortune to deal with. Today is 9 October 2025, and there is still no completion of the contracted delivery by NZ Post for my document

Absolutely pathetic and unprofessional, I spoke some deep female Indian girl over the phone to redirect my package to my work address,and she says you have to call tomorrow morning tf then what's right now ? I'm calling you today morning and you still can't redirect my package,firstly this company sucks and then they have very uneducated staff on board. Better redirect my package tomorrow otherwise big issue..I wonder if the company actually reads these reviews I mean so many have lost valuable and sentimental things because of your slack drivers and useless staff...Do better nz post

Where do I start. My aunty sent me a card for my birthday. By courier. Which by the way I told her to as I thought courier with tracking is DOOR TO DOOR! OTHERWISE I WOULD HAVE GOT HER TO SEND BY NORMAL POST. Ah but NO! The courier didn’t deliver door to door but supposedly put in the letterbox. But I never received it. They didn’t take a photo to prove that it was in fact put in the letterbox. Now NZ POST are saying it was delivered. They say that because I live 500mtres from the main road and that they didn’t need to deliver to the front door if it’s not signature required. Well sending snail mail normal post is not signature required but my aunt had tracking no. Thinking it would be guarantee delivery. NOPE 👎. This is the most useless unorganised establishment I’ve ever come across. You suck kumaras NZ post. You take shortcuts and are unprofessional in every way. Why pay an extra $8 for a courier to get to me next day with tracking and photo (photo that they don’t have to provide) and not deliver to the door as requested. Nope they don’t have to I was told. Absolute rubbish nz post. You should not be in business. How many others have had an experience like me. I’m not the only one I’m sure of that. 🖕

a bunch of useless unhelpful idiots. DELAY AFTER DELAY AFTER DELAY. no explanation given, no option for pickup, no reason given for that either. these guys suck.

There is an older lady who works at Lincoln Rd, Henderson PO. Rudest worker I have ever encountered and not a one off experience. Refused to serve me 3 times insisting I was giving the wrong form. A call by me to Head Office confirmed this lady was wrong. I had to go to a different PO to get it done. Very arrogant lady. Doesn't know her job properly and no customer service.

Paid overnight courier for nz address to another, only for it to take over 10 days to even attempt delivery, to which they failed and didnt even leave a card to collect. I swear this service is getting MORE useless. Might have to go back to pigeons. DONT PAY ANY OVERNIGHT COURIER FEES, NZ POST CANNOT PERFORM

They lost my $2000 parcel for them to just tell me that they found it after a whole month of it being in the “damaged goods” section. Absolutely disgraceful. After telling me that they couldn’t find it for weeks and me constantly telling them to actually use their eyes and go look for it. Then proceed to tell me to lodge an investigation with my sender of the parcel when all along it was there in the back room waiting for some scum bag employee to take it home for themselves because “no one had gone looking for it”. Epitome of uselessness this company

My Parcel was deemed undeliverable even though there was someone home at the time of the attempt.
Trying to have it redelivered is very difficult - website doesn't show the option for redelivery even though I phoned NZ post & spoke to someone who assured me it would be ok to have redelivered now.
Rang again to try & when putting in Tracking number then pushing the Hash key - the voice says unsuccessful so try again (3x). On the card left by the driver it says that there is an option to pick up from a depot that opens at 7am. Online it says it opens at 8.30am. I rang NZ post to confirm opening time & again it didn't recognize the tracking number that has to be put in before you can speak to anybody.
Total very below average experience.

drivers can't even give you a call to let you know when they'll arrive

I received a package from Trade Me & the bottom of the post bag had been cut into. I contacted the seller & NZ Post & sent photos. The seller said it looks like someone had cut the packaging & NZ Post said it may have been caught in their machinery. Obvious that it had not because it was a clean cut & no other marking or stretching on the plastic. I was told to contact the seller who would put a claim through which was done. NZ Post checked their cameras but the thief within their employment wasn't seen. Since then I haven't heard anything from them. A business which employs dishonest people throughout their ranks. Please share with everyone & don't choose NZ Post as a reputable mail service.

I have been a business customer for over 5 years with NZ Post; today, I am going elsewhere.
It is now 11 days without a remedy or refund for charging my credit card with no proof that I shipped a parcel incorrectly due to its size or weight.
Firstly, it was a DLE satchel, and my regular courier driver confirmed this, as I shipped 7 DLE satchels on that day. I also never ship my parcels through your network as you are too expensive. Secondly, the order was two small items that only weigh 150g total and I put 1KG.
All I have had so far, is that I have been made out I am lying to them. It was $8.82 charged extra to my card, and you cannot even provide me with any reasoning as to why you charged me.

I am not going to continue to pursue this; instead, I will give all my business to Post Haste. At least I am not getting overcharged there. Keep the $8.82 as a goodbye and a loss of my company's business.

I used NZ Post to send a parcel overseas (less than 1kg). I paid over $200 for express delivery, which was advertised as 2–5 days. It’s now been more than two weeks and the parcel is still stuck at Auckland Airport. Their only explanation is “export screening.”

It’s just a camera in the parcel — nothing unusual. This is unacceptable service. I will never use NZ Post again and strongly advise others not to use them either.