NZXT Reviews 

I placed a custom build order on November 30th and received it today, so here's a review of my experience.

Overall, it was a very positive experience. The customer service was excellent; the day after placing my order, I requested a change to my AIO cooler from a 280mm to a 360mm, and customer support was able to quickly take up my request. My scheduled shipping date was December 9th, but it shipped on December 13th. Not a bad delay at all, considering I ordered near Christmas and requested a part change.

I was nervous because NZXT uses FedEx for shipping, but my PC arrived on time.

Upon receiving the computer, everything was nicely packaged, and I was relieved to find no damage. After plugging it in, everything worked perfectly. I was happy to find minimal bloatware and that the latest Nvidia driver was pre-installed. The cable management was awesome too which is a plus.

I purchased a different NZXT PC a few years ago, and it was an awesome computer. It lasted me years and I bought this one to replace it. I'm happy to see NZXT is still doing good.

I ordered a computer on the 26th November, with a dispatch date of 3rd December. After much chasing I was told it would be shipped on 16th December. Still no computer, no update and no communication. Here is the emai I received after questioning the delay and the lack of communication:
Hey,
The reason is mainly the high order volume and some stock related issues.
An email should have went out and a bunch did but due to the ammount there were issues, so that some people didnt get an email is 100% on us and we need to do better there.

I'm about to cancel my order.

I purchased a rush-build PC from NZXT because I was so excited to receive my dream gaming setup. Unfortunately, the PC arrived dead on arrival (DOA). I sent it back for repairs, but I was unable to sign for the return delivery. The PC was sent back to NZXT, and somehow it was lost.

What’s most frustrating is that I never got to see my PC again, and I was still charged the full $3,600 for a product I never had the chance to use. I was crushed. It was gut-wrenching to know that I had put together so much money for my perfect PC, only for it to disappear without resolution. I hoped for better accountability and support from a company known for its dedication to gamers.

EXCELLENT CUSTOMER SERVICE

I've accidentally broken a piece of my case and they sent to me a new one without additional costs

I received a positive customer service, but they changed the spec of parts whislt not changing the name or SKU, creating a situation of incompatible parts being shipped to me 3 times before I could get the correct version.
I like the products, but there is an image and customer treatment issue which has been in the news that needs to be resolved to regain trust in the brand as a whole.

Update: Issue number: 2081398
I was helped by Lennard, who was the saving grace of the whole interaction with the NZXT customer support

Very disappointed with NZXT so far. I ordered a gaming PC for my sons Christmas present back on the Thursday 28th November with an estimated delivery of 5 working days. 3 week later no update and the status of the order remains unchanged. I've contacted their support via email and the web site and the only answer I've been given is that they don't know. The one time I was able to speak to a human on the phone, they couldn't provide a reason why the PC is late or even an estimate.
Very concerned that NZXT are going to ruin a little boys Christmas.
If anyone from NZXT reads this the support ticket number is 2083957.
Please do better NZXT, your paying customers deserve more from you.

UPDATE 20th December.
NZXT closed my support ticket without providing any update but created a new one 2096106 for no reason. This is really shocking, I called them yesterday and they either don't have the ability to track where and what stage the order is at or they just lie

UPDATE 23rd December
Finally got an update from NZXT two days ago, the PC is built after waiting on a GPU and they also sent a free NZXT keyboard, it's all been delivered today which has delighted my son. It's a shame their customer support and communications haven't been up to expectations but the PC is great

Recently had a great experience with NZXT support. Had an issue with a 4 year old Z73 AIO cooler where the pump died and I was getting really high CPU temps.

I emailed support and got a same day reply in under 4 hours with someone to help me troubleshoot my issue. After I was sure the AIO was dead I emailed back a few hours later and in under 24 hours from my very first email I was offered a free replacement with no hassle. My support agent was Adriana and all communication was professional and friendly, I was offered any assistance I needed in getting the return together and had constant status updates on when they could see it in the mail, when they received it, and when the replacement was sent out.

On top of that because they didn't make the same model of AIO anymore they upgraded me to the current top of the line AIO to match the tier of what I had purchased 4 years ago even though the current one is slightly more expensive.

Overall I'm very happy with the speed at which my issue was handled, the friendly communication from support, and the no hassle replacement. I have purchased NZXT AIOs for each PC I have built and if support stays this good I will continue to buy them.

I had bought 2 Player Three Prime machines, top of the line and 2 sets of keyboard and mouse.

I didn’t have these 5 days and I had to send back both PCs to tech support because they keep rebooting after waking up from sleep and no troubleshooting seems to have fixed the issue.

I had 1 keyboard and 1 mouse that ended up faulty and I am now sending them back for replacements.

It’s really disappointing that this is happening because I had been saving for these machines for about a year.

Edit 12/17: Ticket #s - 2076901, 2078095
Edit 12/19: Still no reply
Edit 12/20: Received email from FedEx that one the PCs shipped. Great news! The other one has a label but the peripherals are no where be seen other than “you were approved for replacement”. I called NZXT to get a status on what the issue(s) were with the PCs and it was indeed the motherboards. They were both replaced with the exact model. I will report back once I’ve tested them for myself.

First I’ve had some problems with my pc, and after a few repairs. Nzzt replaced my whole computer and upgraded it at no cost. I’m so thankful they were able to help me. 10/10 I would tell anyone to but from them again. I have only had issues with my first pc but my second and third have had no problems so far.

Ordered in the Black Friday period, did have to wait a bit longer than usual but after and email conversation with Jan I was put at ease. Arrived today. For those wondering if they are a scam as I’ve read on here it’s not, they have just been busy with the Black Friday rush

The PSU i wanted was ran out from multple sites, so i went ahead and bought it from the company who makes them (NZXT). Bought it on the 5th and saw that i had an order number 585992. checked on it everyday(first time building a pc so was excited) till today 10 Dec 24. Website said it was still received but hasn't processed or shipped. I went ahead and bought another PSU from Amazon and its already arriving tomorrow. BUT the customer support agent who helped me cancel is a solid guy. appreciate him apologizing and giving me a timeline of a refund.

Order number: 584827
Order date: 2024-12-03 07:32

UPDATE 1 year later: I wanted to share a few thoughts one year later. THE PC arrived well packed and in mostly good condition. The case had a mark on it from where someone banged it on some dry wall or something like that and it had a small paint smudge, but it wasn't too bad. I have had no trouble with the PC and it has operated well. I've contacted NZXT support a few times through out the last year and each time my service experience was good as they helped me with my concern or question. Recently, I got help from a service tech about updating the microcode on my motherboard since the intel 14th gen processor I bought required it. I have updated my score from a 3 to a 4. Thanks for the good experience thus far, NZXT, even after a rough start.

BEGIN REVIEW: I want to say that a lot of the recent news about NZXT is a bit troubling. I've seen both the complaints and NZXT's response. I am not here to flame NZXT. I am here to give a fair review of my experience.

The ordering process was actually fun and a couple of the pre-sale phone reps were very nice and relatable. I appreciated those phone calls. Picking out parts was also fun and I like the design, layout and functionality of the website. I was a liottle disappointed by the lack of motherboard options supporting the i9 14900. But not a huge deal.

Here is where I was a little disappointed. I made an order for a custom build totaling approximately $3100. I bought two ssd drives for my custom build and asked that the smaller of the two be used for windows installation. I received a response after the transaction was complete that basically said they cannot complete that request. He said that they HAVE TO install it on the faster drive, that they have no other choice. That's odd. I'm not certain there's a huge enough difference between Samsung m.2 drives and Western Digital m.2 drives to make a difference. This is really a "can't do" attitude driven policy. This also differs from the pre-sale customer service representative who told me we could install it that way - that's the way everyone installs them. And the person who responded just marked the ticket resolved without me having been able to respond back. It felt like "sorry - thats too much trouble. Goodbye." I didn't feel like a valued customer. I almost felt like they put all the happy nice people in pre-sales, and then after that they got my money and not much help after that. Some companies do indeed operate this way. I hope it's not the way NZXT does. I hope this was an isolated incident.

This was my first experience with NZXT. Not off to a great start and I don't even have the PC yet. I'm disappointed and after hearing some recent unfortunate news about NZXT and in conjunction to what I heard about my request I'm nervous about this purchase. Having some buyers remorse and not feeling a lot of purchasing confidence for the future.

But I hope NZXT will see that this review is fair and not just here to flame and review bomb. I hope they will address this kind of silly policy to not install Windows on the drive of my choice.

This will probably be deleted when they cull all these bad reviews, however, in my opinion is not a good company. My personal experience, as a customer of NZXT is thay are very bad at being a transparent and are not an honest business. Everything in this review doesn't breach the TrustPilot terms, so lets see what happens.

Too much to tell, watch Gamers Nexus' YouTube video on them and stay away.

I was looking into buying a new case for my computer and was looking on Amazon when I found a case being sold by NZXT. Before I buy anything for my computer I look into the reliability of the company online and have come across some shocking news about NZXT. For the people like me who also look into products before you buy I recommend not buying anything NZXT not based off of functionality but based off the fact that NZXT as a company is shady and outright trying to scam people through their website with bait and switch tactics on prebuilds and along with the fact that they raised prices before Black Friday and claim to be giving you a deal on Black Friday. It’s just tactics like this that should scare you when looking into a company because if they are willing to deceive and attempt to scam why would they develop a quality product?

Do not buy products from this crooked company! Scammers and predatory!

After GamerNexus reviews of NZXT rental idea, I am shocked, I was planning a large payout on a gaming pc to build myself looking at NZXT parts for my build.

But now I am staying away from their products plenty of other "reputable" companies out there to buy from.

Do not buy anything from this company! Go watch Gamers Nexus about their scams!

Predatory scammers that are trying to rip people off who didn't know better with their PC rental scam.

They've even got loads of influencers on social media to spread lies and misinformation about the rental program with statements like "rent and own" or "no strings attached or contract" both of which are lies, you don't own and have no chance of ownership and their is a contract.

Rental scam, subscription way too expensive for cheap pc builds, if they can scam people like this, I do not even recommend their products!