Their product meets my needs so far. But, NZXT does not make available replacement modular cables for PSUs, making RMA of the entire unit the only remedy for a damaged cable. That rather defeats par... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Have liked NZXT for years now. Don't like the way the company seems to be going, always the last ones to release a newer type of product. Dislike the RGB ecosystem both because I hate being stuck in... See more
Company replied
Good product, excellent customer service. After about half a year the bottom fan started to rattle and was able to use warranty with NZXT directly even though I bought the case in a local business. Lo... See more
Company replied
It is extremely rare to receive true customer service these days even hard to find such a great tech support team as NZXT has! Not only do they produce some of the finest and most stylish products on... See more
Company replied
Company details
- Computer Hardware Manufacturer
- Computer Accessories Store
- Computer and Accessories Store
- Computer Store
- Gaming service Provider
Written by the company
A company built upon gamer's dreams, NZXT is a leading manufacturer and designer of award-winning computer cases, power supplies, motherboards, AIO coolers, peripherals, and BLD gaming computers. Our purpose is to serve the PC gaming community. We are relentless in making the experience achievable and seamless for everyone. We have come a long way since being founded in 2004 by our CEO Johnny Hou. In just under 20 years, we have established ourselves as a premier name in PC gaming hardware and systems. NZXT designs not just perform well but look great too, featuring sleek and stylish exteriors that gamers are proud to showcase. Our motto "Win Together" reflects our commitment to truly understand and serve the needs of the PC gaming community. At NZXT, we actively engage with gamers through forums, social media, and live events to get feedback and ideas. This has led to many innovative and customer-driven products over the years that solve common pain points for PC gamers. For example, NZXT was one of the first companies to make cable management a priority in case designs. We also pioneered all-in-one liquid CPU coolers for convenient installation and effective cooling. More recently, we entered the pre-built system market with our BLD line and rental services, aiming to make custom gaming PCs more accessible to those who don't want to build their own. Looking to the future, we at NZXT are poised to continue growing and cementing our reputation as a top provider of high-quality, cutting-edge gaming hardware and systems. With strong R&D capabilities and a passionate design team, we will continue to keep releasing exciting new products that enable immersive, seamless gaming experiences. We are committed to innovating while staying true to our community-focused roots. As long we keep "Learn and Grow", "Win Together", and "Keep it Simple" as our guiding principles, the future looks bright.
Contact info
605 E Huntington Dr, 91016, Monrovia, United States
- +1 800-228-9395
- https://support.nzxt.com/hc/en-us/requests/new
- www.nzxt.com
3.8
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Potential Fraud Account Concern.
I had written in, thinking someone had spoofed my information to create an account. I spoke with one of their agents, Lennard (who, by the way, is fantastic.) Who helped me with the situation and was clear, concise, and very attentive. He was able to help alleviate concerns, and make me feel like a valued customer. These are the types of agents you need working for you!
January 23, 2025
Unprompted review
Reply from NZXT
Hi Mike,
Thank you for sharing your excellent experience with Lennard's handling of your account security concerns. It's great to hear how he demonstrated our support team's values through clear communication, attentive service, and thorough resolution of your security issues.
We'll make sure to pass along your praise to Lennard, as feedback like this helps recognize outstanding service and maintain high support standards. If you need any future assistance, please don't hesitate to reach out - our support team is always ready to help.
Best regards,
NZXT
2 months still no RMA refund
January 22, 2025
Unprompted review
Reply from NZXT
Hello,
We sincerely apologize for the 2-month delay in processing your RMA refund. This extended wait time falls far short of our standard refund processing timelines and commitment to customer service.
Please provide your ticket number so we can investigate where the delay occurred in our system and work to expedite your refund immediately. We understand the frustration of waiting this long for your money to be returned.
We are committed to resolving this situation promptly and ensuring better refund processing times moving forward. Your patience during this delay is appreciated.
Best regards,
NZXT
Great customer support.
January 18, 2025
Unprompted review
Reply from NZXT
Hi Michael,
Thank you for your positive feedback about our customer support, we are so happy to hear it!
If you need any assistance in the future, please don't hesitate to reach out.
Best regards,
NZXT
Great customer support
Amazing customer support and quick to resolve my issue.
January 16, 2025
Unprompted review
Reply from NZXT
Hi Kevin,
Thank you for your positive feedback! We're thrilled to hear that our support team was able to help resolve your issue quickly and effectively.
If you need any assistance in the future, please don't hesitate to reach out!
Best regards,
NZXT
Good costumer service and great products!
Great and fast costumer service. The only pc part supplier I havent had an issue with!
January 8, 2025
Unprompted review
Reply from NZXT
Hi Felix,
Thank you for your fantastic feedback about our customer service and products! We're thrilled to hear that your experience with NZXT has been consistently positive and issue-free. We strive to provide both quality components and fast, reliable support.
If you need any assistance in the future, please don't hesitate to reach out!
Best regards,
NZXT
Hello, customer support, are you there?
I have an AIO cooler that sounds like the pump is about to die me. Very loud and rattly. Put a ticket in 5 days ago and haven't heard a single message back yet. 5 days is beyond what I expect is reasonable to at least get a reply from customer support. I get that you may be busy, but seriously - put a note saying what expected reply time is, or at least reply to people to say you will get to them soon. Ticket 2110637.
Thanks, I finally got a hold of someone by chat 7 days after submitting ticket. AIO cooler pump noise was remedied by removing and replacing from CPU and shaking as well. Satisfied now, but would have appreciated a quicker response.
January 5, 2025
Unprompted review
Reply from NZXT
Hi Jaybo,
We sincerely apologize for the delay in responding to your ticket #2110637 regarding your noisy AIO cooler. Five days without any acknowledgment is unacceptable, and you're right that we should provide clearer expectations about response times.
We will review your ticket immediately regarding the pump noise issue. Thank you for your patience, and we'll ensure you receive proper updates moving forward.
Best regards,
NZXT
NZXT = Worst Customer Experience Ever
I purchased a PC recently and immediately recognized that the order had 2 hard-drives when I actually only wanted 1 hard-drive. I promptly put in a change request through their website within 1 hour of purchase and received a response from NZXT that they received my request and is processing it. I did not hear from customer support until 7 days later, after they shipped the product with the 2 hard-drives, to tell me there is nothing they can do after the product has shipped. Their customer support is ATROCIOUS. I haven't even received the computer yet and I'm wishing I went with a different company. Why even go with this company when there are so many others around with better customer service?
Edit: It took NZXT less than 3 days to reply to this review, but 8 days to respond to my customer request? Just goes to show where the company’s priorities lie. If you don’t believe me, read the other negative reviews.
Ticket number: 2108494
January 9, 2025
Unprompted review
Reply from NZXT
Hi Eric,
We sincerely apologize for the poor handling of your order change request. Taking 7 days to respond, only after shipping the PC with both hard drives, is unacceptable. You deserved a prompt response when you reached out within an hour of placing your order.
Please provide your ticket number so we can review what went wrong with your change request and explore options to address this situation.
We understand this experience has damaged your confidence in NZXT and we aim to make it right.
Best regards,
NZXT
Reply from NZXT
Hi Ryan,
Thank you for your positive feedback about our customer service! We're glad we could be helpful.
Please don't hesitate to reach out if you need any assistance in the future.
Best regards,
NZXT
Excellent service
Took a bit of time to respond, but got sorted extremely quickly. Excellent service from NZXT. Really top notch 👌🏼👌🏼👌🏼
January 8, 2025
Unprompted review
Reply from NZXT
Hi Ashraf,
Thank you for your positive feedback! While our initial response time could have been better, we're thrilled to hear that we could resolve your issue quickly once we connected.
We strive to provide top-notch service to all our customers. If you need any assistance in the future, please don't hesitate to reach out.
Best regards,
NZXT
Online Support doesn't work!
Support request number 2104207
I wrote to you in support 9 days ago and you just ignore me!
January 7, 2025
Unprompted review
Reply from NZXT
Hi Heorhii,
We sincerely apologize for the delay in responding to your support ticket #2104207. While we are experiencing a high volume of requests, this is no excuse for the 9-day wait.
We have located your ticket and will be processing your glass panel replacement soon.
Thank you for your patience. We are committed to providing better response times moving forward.
Best regards,
NZXT
Not bad
I ordered the wrong size cooler, return took a while, but was resolved in the end without issue. I couldnt find the rma number, which i later found out its hidden within a shipping label qr code that i couldnt access. They should write the rma numbers clearly in a reply email in future to save confusion.
January 1, 2025
Unprompted review
Reply from NZXT
Hi Bigs,
Thank you for your feedback about the return process for your cooler. While we're glad the issue was ultimately resolved, we understand your frustration with locating the RMA number. Your suggestion about clearly displaying RMA numbers in email responses is valuable and will help us improve our return process.
If you need any assistance in the future, please don't hesitate to reach out.
Best regards,
NZXT
Litterly a SCAM
Litterly a SCAM. Worst place to buy or rent a pc. Utwlizing every koppholder in the book and fake advertisment..
January 2, 2025
Unprompted review
Reply from NZXT
Hi Bob,
Thank you for taking the time to share your feedback with us. We hear your concerns and have recently published a comprehensive update addressing these topics, including a video message from our CEO Johnny Hou.
You can find all the details here: https://nzxt.com/news/nzxt-update-addressing-your-concerns-about-the-flex-subscription-program
If you have any additional questions after reviewing our update, please don't hesitate to reach out.
Best regards,
NZXT
Amazing Customer Service!
This was my first time buying a PC and I'm so glad I chose NZXT. When my order arrived, I was distraught because I was sent the wrong unit, but after some investigating (thank you to Ash and Gabe) it was all sorted out!
Not only did the issue get resolved, but I ended up with an upgraded unit that was even better than the one I originally ordered!! What started as kind of a mess turned out to be a blessing in disguise, and now I have a total beast of a PC!!
NZXT really went above and beyond for me and I'm so grateful!!
December 6, 2024
Unprompted review
Reply from NZXT
Hi Creed,
Thank you for sharing your fantastic experience with our customer service! We're thrilled that Ash and Gabe were able to not only resolve the wrong unit issue but provide you with an even better system. First-time PC purchases can be daunting, so we're glad we could turn this situation into a positive outcome.
We aim to deliver excellent customer service in all situations, and it's rewarding to know we exceeded your expectations. Enjoy your new beast of a PC! If you need any assistance in the future, please don't hesitate to reach out.
Best regards,
NZXT
Great product and even better customer…
Great product and even better customer service.
December 11, 2024
Unprompted review
Reply from NZXT
Hi Mandy,
Thank you for your wonderful feedback about NZXT! We're thrilled to hear that you've had such a positive experience with both our products and customer service team.
Our goal is to deliver premium quality products backed by exceptional support. Your satisfaction validates our commitment to excellence on both fronts. Whether it's crafting reliable hardware or providing helpful assistance, we aim to exceed customer expectations.
If you ever need help with your NZXT products in the future, please don't hesitate to reach out - our support team is always here to assist you.
Best regards,
NZXT
Scam company do NOT rent
Do not rent a computer from
NZXT, it’s a total scam. Horrible company
December 23, 2024
Unprompted review
Reply from NZXT
Hi Preston,
Thank you for taking the time to share your feedback with us. We hear your concerns and have recently published a comprehensive update addressing these topics, including a video message from our CEO Johnny Hou.
You can find all the details here: https://nzxt.com/news/nzxt-update-addressing-your-concerns-about-the-flex-subscription-program
If you have any additional questions after reviewing our update, please don't hesitate to reach out.
Best regards,
NZXT
Ordered a PC on 11/22
Ordered a PC on 11/22. Website said this model would ship in a week or 2. It is now Christmas eve and it hasn't shipped. The same model was even on sale on 12/13 and said "ships 12/15". Seems as though they want your order/money and lie about lead times on purpose. Really putting a damper on Christmas. Kid is going to be bummed when he opens his primary gift and it is a picture of a PC that may arrive at some point. I ordered 5 weeks early to avoid this scenario.
Received the below reply and emailed Support with my ticket number several hours ago and no reply. If you found my order how do you not have my contact info to send me a tracking number? Pretty sure you are lying to make yourselves look like you came through for Christmas. I guess I will know for sure at the end of the day when we are past the time for a possible FedEx delivery.
Update 2: The PC did end up arriving on XMas Eve. Setup was easy and kid was happy. Changed to 2 stars but can't get over the poor communication and exaggerated build times.
December 21, 2024
Unprompted review
Reply from NZXT
Hi Brent,
We sincerely apologize for the lack of updates regarding your November 22nd order. We have located your order and can confirm it has shipped with delivery estimated for today, December 24th.
Please provide your ticket number if you need any assistance tracking the delivery or have other concerns.
Best regards,
NZXT
lack of parts it was waiting for 6…
lack of parts it was waiting for 6 months and was no where else to buy it
Finally receive free replacement from NZXT.
Thanks
December 22, 2024
Unprompted review
Reply from NZXT
Hi Val,
Thank you for sharing your experience. While the 6-month wait for parts was frustrating, we're glad we could ultimately provide you with a free replacement.
We continue working to improve our inventory management and communication. If you need any further assistance, please don't hesitate to reach out.
Best regards,
NZXT
I purchased my son's PC for his…
I purchased my son's PC for his birthday present on 11/27/24 with an expected delivery date of 12/12/24. I have been tracking it several times a day, and it shows it has been at a FedEx location 30 minutes from my house since 12/10/24. I have submitted a ticket and called several times to figure out what is happening. The company says it should arrive shortly. They apologized for the delay in my purchase and will contact me within 48 hours. Well, that never happened. This PC was the only thing my son asked for on his birthday, and now it looks like it will never arrive. This is absolutely ridiculous. I paid nearly $1300 for a PC from a company that is not transparent or trying to rectify the issue. I will be canceling my purchase and contacting my bank and the BBB.
November 27, 2024
Unprompted review
Reply from NZXT
Hi Sarah,
We sincerely apologize for the issues with your son's birthday PC delivery and our lack of follow-up. While FedEx is showing the package at their facility since December 10th, this delay is unacceptable.
Please provide your ticket number so we can escalate this with FedEx and investigate why the PC hasn't been delivered despite being so close to your location. We want to ensure either prompt delivery or process your cancellation request if preferred.
We understand how disappointing this is for your son's birthday gift and appreciate you bringing this to our attention.
Best regards,
NZXT
This is a great company it has great…
This is a great company it has great customer support and they delivered my pc on time
December 13, 2024
Unprompted review
Reply from NZXT
Hi Clinton,
Thank you for your positive feedback! We're delighted to hear about your great experience with both our customer support and timely PC delivery.
If you need any assistance in the future, we're here to help.
Best regards,
NZXT
Order # 586586 placed on December 6.
Order # 586586 placed on December 6.
No word on shipping contacted customer service on 12-19- 24 morning and was told it could ship on December 20 however this is not guaranteed.
I called again in the afternoon and there was still no guarantee it would be shipped.
I requested for order to be canceled and was told that a confirmation email will be sent..
No email was sent l will be contacting the bank.
This is no way of doing business charge the cards and keep the orders beyond the set shipping date. My order was meant to ship on 12-16.
December 19, 2024
Unprompted review
Reply from NZXT
Hi Margaret,
We sincerely apologize for the delays and lack of communication regarding order #586586. We have located your order and can confirm your cancellation request.
We understand missing the December 16th ship date without clear updates is unacceptable. Please let us know if you don't receive the cancellation confirmation email or need assistance with anything else.
Best regards,
NZXT
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