Their product meets my needs so far. But, NZXT does not make available replacement modular cables for PSUs, making RMA of the entire unit the only remedy for a damaged cable. That rather defeats par... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Have liked NZXT for years now. Don't like the way the company seems to be going, always the last ones to release a newer type of product. Dislike the RGB ecosystem both because I hate being stuck in... See more
Company replied
Good product, excellent customer service. After about half a year the bottom fan started to rattle and was able to use warranty with NZXT directly even though I bought the case in a local business. Lo... See more
Company replied
It is extremely rare to receive true customer service these days even hard to find such a great tech support team as NZXT has! Not only do they produce some of the finest and most stylish products on... See more
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Company details
- Computer Hardware Manufacturer
- Computer Accessories Store
- Computer and Accessories Store
- Computer Store
- Gaming service Provider
Written by the company
A company built upon gamer's dreams, NZXT is a leading manufacturer and designer of award-winning computer cases, power supplies, motherboards, AIO coolers, peripherals, and BLD gaming computers. Our purpose is to serve the PC gaming community. We are relentless in making the experience achievable and seamless for everyone. We have come a long way since being founded in 2004 by our CEO Johnny Hou. In just under 20 years, we have established ourselves as a premier name in PC gaming hardware and systems. NZXT designs not just perform well but look great too, featuring sleek and stylish exteriors that gamers are proud to showcase. Our motto "Win Together" reflects our commitment to truly understand and serve the needs of the PC gaming community. At NZXT, we actively engage with gamers through forums, social media, and live events to get feedback and ideas. This has led to many innovative and customer-driven products over the years that solve common pain points for PC gamers. For example, NZXT was one of the first companies to make cable management a priority in case designs. We also pioneered all-in-one liquid CPU coolers for convenient installation and effective cooling. More recently, we entered the pre-built system market with our BLD line and rental services, aiming to make custom gaming PCs more accessible to those who don't want to build their own. Looking to the future, we at NZXT are poised to continue growing and cementing our reputation as a top provider of high-quality, cutting-edge gaming hardware and systems. With strong R&D capabilities and a passionate design team, we will continue to keep releasing exciting new products that enable immersive, seamless gaming experiences. We are committed to innovating while staying true to our community-focused roots. As long we keep "Learn and Grow", "Win Together", and "Keep it Simple" as our guiding principles, the future looks bright.
Contact info
605 E Huntington Dr, 91016, Monrovia, United States
- +1 800-228-9395
- https://support.nzxt.com/hc/en-us/requests/new
- www.nzxt.com
3.8
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Me and 2 of my friends bought 5090 amd’s
Me and 2 of my friends bought 5090 amd pc’s, mine stopped working after 2 days but support helped me get it working and it’s been great ever since, if you do need support call them (there email team is useless)
April 8, 2025
Unprompted review
Reply from NZXT
Hi Christian,
Thank you for sharing your experience with your new NZXT PC. We're glad to hear that while your system initially had an issue shortly after purchase, our phone support team was able to assist you in getting it working again, and that it has been great ever since. It's always our goal to ensure our customers' systems are running smoothly, and we're happy to know this is now the case for you.
We would be grateful if you could provide any further details regarding your interaction with our email support team, such as the timeframe and whether you had a ticket number. This information would help us understand where we fell short and identify areas for improvement in our email support processes.
Thank you again for your feedback, and we're pleased to know that your PC is now working well. If you encounter any further issues, please don't hesitate to reach out to our support team, and we will do our best to assist you.
Best regards,
NZXT
Great company
The help I got from NZXT regarding my claim was extremely great. After time I spent on figuring out why my cpu temperature is high enough, decided to talk with NZXT. And after checking my system, we decided to change my water cooler to updated version. And it works perfectly!
Thank you NZXT
April 1, 2025
Unprompted review
Reply from NZXT
Hi Suren,
Thank you for sharing your positive experience with our support team! We're thrilled to hear that we were able to help resolve the high CPU temperature issue you were experiencing.
It's great that our team worked with you to properly diagnose the problem and provide the right solution by upgrading your water cooler. Nothing makes us happier than knowing our customers are back up and running with properly functioning equipment.
These kinds of success stories are exactly what motivates our support team every day. We understand how frustrating technical issues can be, especially when they affect system performance, and we're glad we could turn this situation around for you.
Thank you again for your kind words and for choosing NZXT. If you need any assistance in the future, please don't hesitate to reach out!
Best regards,
NZXT
Replacement Side Panel
I recently bought a PC from Scan built in a H7 Flow 2024 case and accidentally scratched the tempered glass side panel. I reached out to NZXT and after one email a new side panel was in the post free of charge even though it was my fault. The only little downside was they sent me a white one but I didn’t stipulate in the email and I actually quite like the white on black. Really can’t fault the service.
March 29, 2025
Unprompted review
Reply from NZXT
Hi David,
Thank you for sharing your experience with us! We're delighted to hear about the prompt response you received after accidentally scratching your H7 Flow 2024 tempered glass side panel.
We understand how disappointing it can be when a new case gets damaged, even when it's accidental, so we're glad our team was able to quickly arrange a free replacement panel for you. Though there was a small mix-up with the color (sending white instead of what we assume was black), we're happy to hear you're enjoying the contrasting look it creates with your case.
These kinds of positive experiences are exactly what we aim for at NZXT. We believe standing behind our products includes helping customers through accidents and mishaps whenever possible.
Thank you for taking the time to share your feedback. If you need anything else in the future, please don't hesitate to reach out again.
Best regards,
NZXT
Ada you rock
Ada you rock! Thank you for your help! I couldn't be more happier!
March 25, 2025
Unprompted review
Reply from NZXT
Hi Larry,
Thank you for your wonderful feedback about Ada! We're absolutely thrilled to hear she provided such outstanding service that it made you so happy.
We'll make sure to pass along your kind words to Ada directly - feedback like this really brightens our team members' days and reminds them why they do what they do.
If you need any assistance in the future, please don't hesitate to reach out. Our team, including Ada, will always be happy to help.
Thanks again for taking the time to share your positive experience!
Best regards,
NZXT
I had a pump issue (making noises)
I had a pump issue (making noises), after sending them videos of the problem, they instant exchanged the Aio fully at their costs. Contact was helpful, friendly and solved my problem.
March 19, 2025
Unprompted review
Reply from NZXT
Hi Sascha,
Thank you for sharing your positive experience with our support team! We're delighted to hear that we were able to quickly resolve the pump noise issue with your AIO cooler.
It's wonderful to know that our team responded promptly after reviewing your videos, offered a complete replacement, and covered all costs associated with the exchange. This is exactly the kind of service we strive to provide for all our customers.
If you ever need assistance in the future, please don't hesitate to reach out again.
Best regards,
NZXT
Tried to cancel order (within two hours…
Tried to cancel order (within two hours of purchase) no reply to support tickets. Seems like they scammed another, don't trust this company to do the right thing.
March 5, 2025
Unprompted review
Reply from NZXT
Hi Jaden,
We're deeply concerned about your experience with our order cancellation process. We take all customer service issues seriously, especially those involving timely cancellation requests.
It's troubling to hear that your support tickets went unanswered after attempting to cancel your order so quickly after purchase. This falls far short of our standard response times and service commitments.
To properly investigate this situation and help resolve it promptly, could you please provide your ticket number? This will allow us to locate your specific case in our system and have a supervisor review it immediately.
We understand that unresponsive customer service can severely damage trust, and we'd like the opportunity to address your concerns directly and make this right.
Thank you for bringing this to our attention.
Sincerely,
NZXT
I had an issue with my ethernet…
I had an issue with my ethernet driver/adapter and Matt helped me and resolved my issue. It took a few tries but in the end it finally worked. I was thankful he didnt give up on me and my situation.
March 5, 2025
Unprompted review
Reply from NZXT
Hi Mannie,
Thank you for taking the time to share your experience with our support team! We're delighted to hear that Matt was able to successfully resolve your ethernet driver/adapter issue.
Technical problems can sometimes require persistence and multiple approaches before finding the right solution. We're proud that Matt demonstrated the dedication to stick with your case until everything was working properly for you.
Our team members are committed to seeing issues through to resolution, even when challenges arise. Matt's persistence reflects our company values - we don't give up on our customers or their technical needs.
Your feedback is incredibly valuable to us. It helps us recognize team members who are truly living up to our service standards while also reinforcing the importance of patience and determination when troubleshooting complex issues.
If you ever encounter any other questions or concerns with your system, please don't hesitate to reach out again. We're always here to help!
Best regards,
NZXT
I would like to thank Ren Chester, CA
I would like to thank Ren Chester, CA for helping me with my PC issues. She took her time showing where to find all the information we needed before figuring out that it was best to send them the PC. I still had my backup PC so I lost no gaming and editing time. The PC issue was the CPU so they fix the computer and send it right back. Everything looks good.
Thank you Ren!! :)
February 20, 2025
Unprompted review
Reply from NZXT
Hi there,
Thank you for sharing such a positive experience with Ren from our customer care team! We're thrilled to hear that she provided you with such exceptional support.
It's wonderful to know that Ren took the time to thoroughly guide you through finding all the necessary information before determining that sending in your PC was the best solution. We understand how important it is to have minimal disruption to your gaming and editing activities, so we're glad you had a backup PC during the repair process.
We're pleased that our team was able to quickly identify the CPU issue, complete the necessary repairs, and return your PC to you in proper working condition. This is exactly the kind of service experience we strive to provide for all our customers.
We'll make sure to pass along your kind words to Ren - feedback like yours means the world to our team members and helps reinforce the importance of dedicated customer care.
Thank you again for taking the time to share your experience. Please don't hesitate to reach out if you need any assistance in the future!
Best regards,
NZXT
great customer service from Jhumar
I used the little purple chat bubble that was on the right corner of the website and someone name Jhumar replied to me, he answered all my question! He was great 10/10 customer support he deserves a raise and more money! Keep this employee NZXT
March 4, 2025
Unprompted review
Reply from NZXT
Hi Fendy,
Thank you for your wonderful feedback about Jhumar's customer service! We're thrilled to hear that he provided such excellent assistance through our chat support. It's great to know he was able to answer all your questions and deliver a 10/10 support experience.
We truly appreciate you taking the time to recognize Jhumar's efforts. Rest assured, we value team members who provide outstanding customer care and will make sure to pass along your kind words to him and his supervisors.
If you need any further assistance in the future, please don't hesitate to reach out - our team is always here to help!
Best regards,
NZXT
Company Warranty Policies make it extremely difficult to perform warranty claim.
I had been keeping an eye on the NZXT Kraken Z cooler for quite some time as it was part of my dream build. A few years back, just as things were coming out of COVID, one of my friend had purchased the cooler for me as a gift and all was well.
A few weeks ago, I began to notice that my system was running hotter than normal. I checked my CPU temps and found that they were well beyond the average temperatures for being on this liquid cooler. I had asked around and found out that there may have been something wrong with my cooler.
After some investigation, I found that my cooler suffered from a known manufacturer defect at the time this cooler was manufactured, where the pump starts making a rattling sound and eventually will give out. According to other users, reporting the issue to NZXT should've prompted for an immediate warranty ticket as well as a possible replacement.
I submitted my request online, and although everything went great, the one hinderence was that I did not have proof of purchase. The only thing I knew is that my friend purchased the liquid cooler from MicroCenter as he worked there. The issue is that my friend had unfortunately passed away a few months after giving me the card, and I never thought to ask for a receipt or anything, especially since I didn't want to come off as rude.
So in the end, it's not necessarily a review to make NZXT's customer service appear bad, as they were very prompt and thorough when it came to providing me details and trying to move this issue along, but rather the fact that NZXT will not make any exception to the rule regarding proof of purchase, even if it involves a loved one who had passed. I hate to do this, but unforatunely, it seems I will need to do some research to find a better alternative of a liquid cooler where the company will give at least some lieniency to such a situation.
February 12, 2025
Unprompted review
Reply from NZXT
Hi Gerardo,
We are deeply sorry for your experience with our warranty process, especially given the difficult circumstances surrounding your Kraken Z cooler. First and foremost, we extend our sincere condolences for the loss of your friend.
We understand your frustration with our proof of purchase requirement. While we maintain these policies to prevent warranty fraud, we recognize there are exceptional situations like yours that deserve special consideration.
Please provide your ticket number so we can review your case again. While we typically require proof of purchase, we may be able to work with you to find an alternative solution. For example, we might be able to verify the approximate purchase date through the serial number or other means.
The pump issue you're experiencing is indeed a known concern with certain manufacturing batches, and we want to make this right if possible. Our goal is to support customers like you who have invested in our products as part of their dream builds.
Thank you for your understanding, and we look forward to revisiting your case with a fresh perspective.
Best regards,
NZXT
Truely furious！！！！！
I have sent two emails to NZXT in two weeks, but neither email has been taken seriously or answered! Your company has a great product, but why can't you do it while focusing on the needs of the consumer! And I have gone to X and Youtube to send messages and still get no response on either platform! I am furious!
February 23, 2025
Unprompted review
Reply from NZXT
Hi Tyrion,
We sincerely apologize for the lack of response to your emails over the past two weeks. This level of silence is unacceptable, and we understand your frustration completely.
Please provide your ticket number so we can locate your communications and address your concerns immediately. We will escalate this to ensure you receive proper attention.
Your feedback about our communication failures is valuable and will help us improve our response processes. While we're proud of our products, customer support is equally important, and we clearly fell short in your case.
Again, we apologize for this negative experience and appreciate you bringing this to our attention.
Best regards,
NZXT
I can't recommend this companies…
I can't recommend this companies products enough they are first class. And I there customer service is outstanding.
February 19, 2025
Unprompted review
Reply from NZXT
Hi Andrew,
Thank you for your glowing recommendation of NZXT! We're thrilled to hear that you've had such a positive experience with both our products and customer service. We strive to deliver first-class quality across everything we do, from our hardware to our support.
If you need any assistance in the future, please don't hesitate to reach out - we're always here to help!
Best regards,
NZXT
So great support
So great support. 6 years of warranty, the unit fault in the 4 year, and without escuses they send me a replacement new unit. So good
February 18, 2025
Unprompted review
Reply from NZXT
Hi Jose,
Thank you for sharing your positive experience with our warranty service! We're thrilled that we could provide you with a replacement unit in your fourth year of ownership. Standing behind our products with a 6-year warranty and hassle-free replacements is important to us.
If you need any assistance in the future, please don't hesitate to reach out - we're always here to help!
Best regards,
NZXT
Disregard of Customer Care
I initially had to return one of their PCs due to technical issues. It was sent back to the UK branch but arrived in even worse condition than when I sent it. What followed was a frustrating three-month ordeal of chasing updates, and even after my refund was approved, it took another month and a half to actually receive it. The American branch helped speed things up, as the UK branch proved completely incompetent. Overall, it was a shocking display of disregard for customer care.
February 18, 2025
Unprompted review
Reply from NZXT
Hi Jack,
We sincerely apologize for the extensive delays and poor handling of your PC return and refund. The deterioration of your system's condition after repair, followed by months of chasing updates and waiting for your approved refund, is completely unacceptable. The disconnect between our UK and US branches clearly caused additional frustration and delays.
Please provide your ticket number so we can investigate where these breakdowns occurred and implement changes to prevent similar situations. We aim to provide consistent, quality service across all our locations.
We appreciate you bringing these issues to our attention. Your experience highlights critical areas where we need to improve our repair processes, communication, and refund procedures.
Best regards,
NZXT
Reply from NZXT
Hi James,
Thank you for your positive feedback! We're delighted to hear that you found our service helpful and responsive.
If you need any assistance in the future, please don't hesitate to reach out - we're always here to help!
Best regards,
NZXT
Good and prompt customer support
Good and prompt customer support, and the build quality of their stuff is very good!
February 14, 2025
Unprompted review
Reply from NZXT
Hi there,
Thank you for your positive feedback about our customer support and product build quality! We strive to provide both prompt, helpful service and well-crafted components.
If you need any assistance in the future, please don't hesitate to reach out - we're always here to help!
Best regards,
NZXT
Fantastic customer support
H1 (v1) case with 140mm AIO was close to warranty expiry when the AIO pump failed. Product is now discontinued but they offered to send me the updated H1 case with AIO as a replacement (v2 has 120mm radiator and fan instead of the original 140mm).
No quibbles, no excuses, no getting passed from one CS agent to another.
Thank you Juan!
February 12, 2025
Unprompted review
Reply from NZXT
Hi John,
Thank you for sharing your fantastic experience with our customer support, particularly Juan's handling of your H1 v1 AIO warranty claim! We're thrilled to hear that the process was smooth and straightforward, even with a discontinued product. Offering the updated H1 v2 as a replacement demonstrates our commitment to standing behind our products and ensuring customer satisfaction.
We'll make sure to pass along your appreciation to Juan for providing such excellent, no-hassle support. If you need any assistance with your new H1 v2 or any other NZXT products in the future, please don't hesitate to reach out!
Best regards,
NZXT
The ikea of pc cases
I love the nzxt h9 elite cases. Best buy ever ... very stylish and loads of room for rgb fans and scope for cable management
January 31, 2025
Unprompted review
Reply from NZXT
Hi Andrew,
Thank you for your positive feedback about the NZXT H9 Elite case! We're delighted that you're enjoying its design, RGB fan compatibility, and cable management features. We put a lot of thought into making our cases both stylish and functional.
If you need any assistance with your H9 Elite in the future, please don't hesitate to reach out.
Best regards,
NZXT
Good service, free replacement part
Well I bought a case (H7 Flow) on Mindfactory. After a year or something I managed to shatter my glas side panel. I wrote to NZXT and they shipped my a replacement part for free. That's costumer service!
January 29, 2025
Unprompted review
Reply from NZXT
Hi Sandro,
Thank you for sharing your positive experience! We're glad we could help replace your H7 Flow glass panel at no cost, even after a year of ownership. Our goal is to support our customers whether they purchase directly from us or through retailers like Mindfactory.
If you need any assistance in the future, please don't hesitate to reach out.
Best regards,
NZXT
Order arrived in terrible state - Customer Support not responsive at all
I bought a NZXT 360 Elite AIO which is having a malfunction (AIO is not recognized by windows nor CAM software and AIO stops working randomly and makes my PC shut down due to sudden temp increase - either the AIO cables or the AIO itself is broken). Additionaly when I intially received the parcel there were screws missing necessary to attach the AIO to the motherboard - as I did not want to wait any longer I bought the missing screws myself which was fine for me in the beginning. When I then discovered the malfunction I opened a support request (2119851) 7 days ago and have not received any response from the support since then.
Considering the relatively high price, the missing parts and the bad state of the AIO this is realy disappointing.
January 18, 2025
Unprompted review
Reply from NZXT
Hi Leon,
We apologize for the issues with your NZXT 360 Elite AIO and the delayed response to your support request. Missing components and malfunctioning hardware that causes system shutdowns is completely unacceptable, especially for a premium cooling solution. We understand your frustration with having to purchase missing screws yourself and then discovering more serious problems with the unit's operation.
We have located ticket #2119851 and can confirm our technical team is actively working on your case regarding both the AIO malfunction and missing components. While the 7-day wait for a response is longer than our standard, please know that we are committed to resolving these issues properly. You will receive a detailed update from our team soon addressing both the hardware problems and compensation for the missing parts you had to purchase.
Best regards,
NZXT
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