Their product meets my needs so far. But, NZXT does not make available replacement modular cables for PSUs, making RMA of the entire unit the only remedy for a damaged cable. That rather defeats par... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Have liked NZXT for years now. Don't like the way the company seems to be going, always the last ones to release a newer type of product. Dislike the RGB ecosystem both because I hate being stuck in... See more
Company replied
Good product, excellent customer service. After about half a year the bottom fan started to rattle and was able to use warranty with NZXT directly even though I bought the case in a local business. Lo... See more
Company replied
It is extremely rare to receive true customer service these days even hard to find such a great tech support team as NZXT has! Not only do they produce some of the finest and most stylish products on... See more
Company replied
Company details
- Computer Hardware Manufacturer
- Computer Accessories Store
- Computer and Accessories Store
- Computer Store
- Gaming service Provider
Written by the company
A company built upon gamer's dreams, NZXT is a leading manufacturer and designer of award-winning computer cases, power supplies, motherboards, AIO coolers, peripherals, and BLD gaming computers. Our purpose is to serve the PC gaming community. We are relentless in making the experience achievable and seamless for everyone. We have come a long way since being founded in 2004 by our CEO Johnny Hou. In just under 20 years, we have established ourselves as a premier name in PC gaming hardware and systems. NZXT designs not just perform well but look great too, featuring sleek and stylish exteriors that gamers are proud to showcase. Our motto "Win Together" reflects our commitment to truly understand and serve the needs of the PC gaming community. At NZXT, we actively engage with gamers through forums, social media, and live events to get feedback and ideas. This has led to many innovative and customer-driven products over the years that solve common pain points for PC gamers. For example, NZXT was one of the first companies to make cable management a priority in case designs. We also pioneered all-in-one liquid CPU coolers for convenient installation and effective cooling. More recently, we entered the pre-built system market with our BLD line and rental services, aiming to make custom gaming PCs more accessible to those who don't want to build their own. Looking to the future, we at NZXT are poised to continue growing and cementing our reputation as a top provider of high-quality, cutting-edge gaming hardware and systems. With strong R&D capabilities and a passionate design team, we will continue to keep releasing exciting new products that enable immersive, seamless gaming experiences. We are committed to innovating while staying true to our community-focused roots. As long we keep "Learn and Grow", "Win Together", and "Keep it Simple" as our guiding principles, the future looks bright.
Contact info
605 E Huntington Dr, 91016, Monrovia, United States
- +1 800-228-9395
- https://support.nzxt.com/hc/en-us/requests/new
- www.nzxt.com
3.8
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
RMA about RGB Core Fans
RMA about RGB Core Fans, they send me brand new F360 Rgb Core and F420 Rgb Core, the negotiations took about a week but it was resolved as I wanted.
March 19, 2026
Unprompted review
Reply from NZXT
Hello,
We're glad we could resolve your RMA by sending you brand new F360 RGB Core and F420 RGB Core fans! We appreciate your patience during the week-long process and are happy it was resolved to your satisfaction.
Thank you for sharing your positive experience!
Sincerely,
NZXT
Reply from NZXT
Hello,
We're glad to hear you had a very good experience!
Thank you for your feedback!
Best regards,
NZXT
Jasmin Trinidad was so helpful
Jasmin Trinidad was so helpful. I would recommend a friend or anybody I know to buy something from NZXT, just because I know they will have an amazing experience even when they have issues, thanks to people like Jasmin being there.
March 6, 2026
Unprompted review
Reply from NZXT
Hello,
We're so glad Jasmin Trinidad provided such helpful support! It means the world to us that you'd recommend NZXT to friends and family based on the confidence that our team will take care of them.
We'll make sure to share your kind words with Jasmin. Thank you for recognizing her dedication!
Sincerely,
NZXT
NZXT Repair and Replace
I was having some issues with my computer randomly freezing and shutting down. I’ve been NZXT customer for about 10 years, buying prebuilt and building my own.
The call I made to support staff was very easy and I could understand exactly what to do to prepare and package my computer for shipping. My customer service rep emailed me back every time I had a question and was very communicative throughout the entire process.
Once the computer shipped, it was there within two days and was back at my house working perfectly brand new within the week. Excellent experience despite negative media recently.
March 2, 2026
Unprompted review
Reply from NZXT
Hi Edward,
We're thrilled to hear you had such an excellent experience with our repair and replace service! As a 10-year NZXT customer, your loyalty means everything to us, and we're glad our support team made the process easy and communicative throughout.
Getting your computer back to you working perfectly within a week is exactly the turnaround time we strive for. Thank you for trusting us despite recent negative media and for sharing your positive experience!
Sincerely,
NZXT
Responded quickly
Responded quickly, was extremely helpful, and resolved the issue with my defective motherboard
March 4, 2026
Unprompted review
Reply from NZXT
Hello Nika,
We're glad our team responded quickly and resolved your defective motherboard issue! Thank you for recognizing the helpful service.
We appreciate your feedback!
Sincerely,
NZXT
Love my experience with nzxt flex one…
Love my experience with nzxt flex one so far good support was super quick to respond and had no problem answering my question thank u nzxt for the amazing experience
February 28, 2026
Unprompted review
Reply from NZXT
Hi Devin,
We're so glad you're loving your NZXT Flex experience! It's wonderful that our support team was super quick to respond and answered your questions without any problems.
Thank you for sharing your amazing experience with us!
Best regards,
NZXT
Amazing computer and customer service.
March 2, 2026
Unprompted review
Reply from NZXT
Hello William,
We're thrilled to hear you're happy with both your computer and our customer service!
Thank you for your positive feedback, and enjoy your PC!
Sincerely,
NZXT
Amazing customer service
Amazing customer service, the likes of very few companies do this days, I respect their ethic and I love the fact that they made sure I knew everything about the RMA process.
Shutout to Felipe because he was extra patient with me
March 1, 2026
Unprompted review
Reply from NZXT
Hi Eric,
We're thrilled to hear you had such an amazing customer service experience! We're proud to maintain high ethical standards and ensure our customers fully understand the RMA process.
We'll make sure to give Felipe a shoutout for his extra patience with you. Thank you for recognizing his dedication!
Best regards,
NZXT
Great Company and Customer Support
I have purchased twice with them now my most recent purchase (2026) the GPU didn’t work. Huge shout out to Juan with customer service. Fast response, fast replacement, and overall very friendly and communicative. It is rare to receive that from customer service these days.
February 18, 2026
Unprompted review
Reply from NZXT
Hello Keosha,
We're glad Juan could provide fast, friendly, and communicative support to get your GPU replaced quickly! We apologize that your 2026 purchase had an issue, but we're thrilled Juan made the resolution process smooth for you.
We'll make sure to share your appreciation with Juan. Thank you for choosing NZXT twice and recognizing the quality customer service!
Sincerely,
NZXT
Amazing customer experience
I ordered a custom pre-built a couple years ago and recently ran into a PSU failure (not an NZXT part). When reaching out to customer service, responses were fast and instructions were clear. Unfortunately, I hadn’t saved the original box the PC was shipped in (which they instruct you to do, this is totally my fault) and I was easily able to buy a replacement box with packing material on the website. The entire customer experience has been amazing.
Additionally, When looking through the 1 star reviews out of curiosity, I noticed that there is a response to every single bad review. The staff take the time to help and, in my case, have been extremely helpful and effective. I highly recommend using NZXT for pc needs.
February 26, 2026
Unprompted review
Reply from NZXT
Hi Josh,
We're so glad to hear you've had an amazing customer experience with us! Even though the PSU failure wasn't an NZXT part, we're happy our customer service provided fast responses and clear instructions to help you through the process.
Thank you for recognizing our commitment to responding to reviews and helping customers. We appreciate your noticing our team's dedication to taking feedback seriously and working to resolve issues.
Your recommendation means the world to us!
Best regards,
NZXT
Incredible Support
Incredible Support: had a Kraken Z63 for 5+ Years, the pump suddenly started working. Contacted Support, within 15 minutes I received instructions for in-field destruction, followed them and after a few weeks I received an upgraded new, free of cost replacement. Sebastian the agent was incredible professional and stayed in touch until I confirmed I had received the replacement.
February 25, 2026
Unprompted review
Reply from NZXT
Hello Jorge,
We're thrilled to hear you had such an incredible support experience! After 5+ years with your Kraken Z63, we're glad Sebastian could help you so quickly with the in-field destruction process and get you an upgraded replacement at no cost.
We'll make sure to share your kind words with Sebastian. Thank you for recognizing his professionalism and dedication to staying in touch throughout the process!
Sincerely,
NZXT
Great response time and help
Great response time and help with a very specific bios issue with an internal USB header. Great brand
February 23, 2026
Unprompted review
Reply from NZXT
Hello Steven,
We're glad our team could help you quickly with your specific BIOS issue involving the internal USB header! Thank you for the kind words about our response time and brand.
We appreciate your support!
Best regards,
NZXT
Technical support on top
I had a small issue and the technical support was excellent. Very good service, react and efficient.
My son is building a new computer and following my experience, i told him to buy NZXT fans and pump.
February 13, 2026
Unprompted review
Reply from NZXT
Hello Laurent,
We're thrilled to hear our technical support provided excellent, reactive, and efficient service for your issue!
It means so much that you're recommending NZXT fans and pump to your son for his new build based on your positive experience. Thank you for the trust and support!
Sincerely,
NZXT
Produkt (Kraken X53 AIO) looked nice…
Produkt (Kraken X53 AIO) looked nice and worked 4 years.
Now their seem to be problems with it (liquid temp low, cooling bad, rpm and case airflow good).
First friendly support and shared all infos, screenshots etc.
When it should come to an replacement i sent product code, serial number and the bill (from amazon) and they said "can't validate proof of purchase - tickets closed bye".
As i said they have all infos, pictures, screenshots and the bill from biggest seller (amazon)
How can be extra so blind and leave me with the defect expensive hardware like that.
Now i change the brand and can't recommend them!
Gabe was the bad support agent (ticket 2292691)
February 20, 2026
Unprompted review
Reply from NZXT
Hello Michael,
We sincerely apologize for the frustrating experience with your Kraken X53 AIO warranty claim on ticket 2292691. After 4 years of good performance, you deserve proper support when issues arise.
We've reviewed your case and have reopened your ticket from leadership to help resolve this. The inability to validate your Amazon proof of purchase should not have resulted in your ticket being closed without further discussion or alternative solutions.
Our team will be reaching out to you directly to work through this and get you the support you need.
We apologize for the poor experience and appreciate your patience.
Thank you,
NZXT
My Experience with NZXT
Customer service was excellent in the RMA of my C1000 Gold Core PSU . Fast response and turn around time. Collin & Paytyn were great to work with.
February 11, 2026
Unprompted review
Reply from NZXT
Hello Scott,
We're thrilled to hear you had an excellent RMA experience with your C1000 Gold Core PSU! Fast response and turnaround times are what we strive for.
We'll make sure to share your kind words with Collin and Paytyn. Thank you for recognizing their great work!
Sincerely,
NZXT
The Ticket Number for my previous…
The Ticket Number for my previous review is "Fan RGB 2157700"
February 13, 2026
Unprompted review
Reply from NZXT
Hello Stephen,
Thank you for providing your ticket number "Fan RGB 2157700." We can confirm that we did ship your replacement product on July 19, 2025.
Unfortunately, the package encountered delivery issues in Austria. According to the tracking history, there was an incorrect address or the addressee was not available on July 31, 2025, and the package was returned to sender. The package has since made its way back to our facility in California.
We are reopening your ticket to work with you on verifying the correct shipping address and resending your replacement. Our team will be in contact with you shortly to resolve this.
We apologize for the inconvenience and appreciate your patience.
Thank you,
NZXT
Customer service at its best!!
It is extremely rare to receive true customer service these days even hard to find such a great tech support team as NZXT has! Not only do they produce some of the finest and most stylish products on the market they also truly do care about their customers and doing a great job!
February 12, 2026
Unprompted review
Reply from NZXT
Hello Justin,
We're honored by your kind words about our customer service and tech support team! It's wonderful to hear that you feel truly cared for and that you appreciate both our products and our commitment to doing a great job.
Thank you for recognizing what we strive to deliver every day!
Sincerely,
NZXT
Nzxt customer service was outstanding!
February 6, 2026
Unprompted review
Reply from NZXT
Hello Maurice,
We're thrilled to hear our customer service was outstanding!
Thank you for sharing your positive experience with us!
Sincerely,
NZXT
Reply from NZXT
Hello Moh,
We're thrilled to hear you've had great support and are happy with our products!
Thank you for your positive feedback!
Sincerely,
NZXT
Issue resolved. Took some work, but everything was good.
Support worked with me through the issue and ultimately issued me a working replacement. It takes a little patience, but I was happy to get it resolved.
January 8, 2026
Unprompted review
Reply from NZXT
Hello Jason,
We're glad our support team worked with you through the issue and got you a working replacement! We appreciate your patience throughout the process.
Thank you for sticking with us and sharing that everything was resolved!
Sincerely,
NZXT
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