NZXT Reviews 

I accidentally broke my glass side panel from my H9 Elite Black tower case (2023 model).
Customer in Belgium and bought through a Dutch retailer.
Mailed customer support: received a brand new side panel within a week (under warranty).
Excellent, friendly and very quick help from their customer support.

Credit where it’s due, my AIO pump packed up after two years, Ren from the customer support team was fantastic though and within a few hours a replacement was shipped. This is how customer service should be and Ren was lovely :)

Great tech support, great price, excellent general support. All in all I'd recommend NZXT to anyone if they don't like the hassle and responsibilityof PC ownership and troubleshooting.

I had a problem with a Kraken Z73 AIO so I contacted the company asking for adivces.
They informed me that the product has a full 6 years warranty.
I bought the product at march 2019 and they sent me a new one in these days of jenuary 2026, from USA to Italy.
The customer care is at the highest level.

The customer service is always really kind and helpful. The two times in at least 5 years in which I'm in possession of NZXT products it was always really good and the first time was not even because of NZXT, I've bought an Kraken water cooler at Amazon warehouse, as the cooler arrived, I've realised one cable was cut of the person who send back the cooler to Amazon, I've asked nzxt then if they could send me the cable and they did. The second time was a few days ago, my fan began to make weird noises so I've contacted the support and they send me after some proof of me an replacement. But in general, even the products, they are of high quality and are always (at least for me) looking nice and doing what they are supposed to. All in all very good.

A few errors in my case but customer support was good

Awesome company I bought their cases I bought their vertical mounts. I bought their motherboard. Everything is just tapped to your quality and I’d highly recommend getting their cases because there’s just so much room for cable management and the looks of it is just so clean.

The quality of the products are iffy, I had paint chip off their cases, the supplied screws strip trying to shift the case fans around (though they supply a bunch of them at least), and the glass on the side arrived permanently stained and cloudy no matter how I cleaned it. It would be fine if the price point was not similar to the average computer case brand, though I did get it on sale and it does the job. The customer service has been positive though.

The process with replacements (RMA) and costumer services is great, quickly. I’m just waiting for my replacement and the process until now has been very fast.

Great brand with great products - I love my H9 flow!

This is now my second pc I’ve bought from nzxt first one I got the gpu was damaged during shipping but nzxt sent me a brand new gpu at no cost. Now I’m just upgrading to a new pc. Only thing that I would like to see back is the build your pc option.

Worst experience with these guys and their customer service, I order a key board from them for Christmas. It said it would be delivered before Christmas. Haven’t gotten anything. Call them to find out what the issue was never said anything back. I’m pretty pissed off. I will be returning it and never buying from them ever again.

When FedEx messed up the shipment and returned it to NZXT, they made it right by rushing the package—excellent customer service.

I don’t write many reviews; however, Ashraff was a great customer service rep who helped me with my Kraken cooler after it stopped working due to a faulty pump. Getting a replacement was quick and easy, and the turnaround time to receive the new part was less than a week. I would highly recommend buying from NZXT!

Their product meets my needs so far. But, NZXT does not make available replacement modular cables for PSUs, making RMA of the entire unit the only remedy for a damaged cable. That rather defeats part of the purpose of modular design. Not a bad product so far. But, NZXT really should consider making available individual official replacement cables for those who find themselves only in need of that particular part.

My cat keeps damaging the dust cover on my chassis, so I contacted NZXT to buy a new one. What did they do? They sent me a brand new dust cover, completely free of charge, all the way to my country (outside the USA).

On top of everything, their service was fast, efficient, and to the point.

Great customer service.

1000/5

About a year ago I wrote a review. I'm experiencing even more issues, so I thought I'd write a new review about this nightmare.

This PC is 4-5 years old, so none of these parts should have gone bad. This is the only PC that I've ever had issues with, and it seems like I have every issue in the book.

1. I had to buy my own power cable because NZXT's did not properly fit. No big deal, they're cheap.
2. My ram was faulty and causing blue screens, NZXT replaced the ram.
3. The CPU cooler wasn't working and my CPU, very likely, was damaged due to the high temps. This caused countless issues; corrupted files and crashing, probably performance issues still occurring today. I had to replace and pay for a new cooler, despite it being only like 2 years old.
4. Random blue screens that persisted for months, unrelated to any previous issue.
5. PC will always, without fail, crash when I play ANY game. I've had to limit my GPU's fps to 60 to solve this. Ironic that I bought a nice gaming PC just to have to limit its performance.
6. When the PC idles for like 20 minutes it will freeze and crash.
7. And the new issue is that my PC randomly freezes, while not idling, and all fans immediately stop so then I have to hold the power button to restart it. Then the cycle continues and it freezes and crashes.. I've tried so many software related fixes. Your guess is as good as mine.

A true nightmare, rust bucket, lemon of a PC. No one ever reaches out for support despite saying so. Not that there is anything that can be done to fix this PC, it needs to be taken to the landfill.

Update:
Order: 202666
Tickets: 1958071 / 1717947 / 1664566 / 1024441 / 1474592

Fan failed within 3 months, warranty processes don't really work for international customers so if you're outside of the US I would avoid their products at least for the time being. Wanted me to destroy the entire product with 1 failed fan of 3. I completely agree on destruction, but would expect to recieve the new one first so that my system isn't out of action for a long period of time waiting for product delivery, customs etc.

Wouldn't budge on that and even said to me that they still might reject the warranty claim unless my video was done exactly how they instructed - which who knows, I could have completely destroyed the product and still not being given a warranty replacement if they weren't satisfied enough. That's not how it works - give your heads a shake.

Luckily I was able to go back to the retailer in my country where I bought this frpm, and managed to get a full refund, went for a better case manufacturer who will look after customers.

With all the H1 case news in the past...honestly I'd avoid these guys for now!

Good quality AIO coolers and good cuatomwr service

I requested a cable for an NZXT Kraken 360 RGB liquid cooler, and the communication process took 8 days, only for them to finally tell me that I cannot receive the component without proof of purchase and that it is not in stock. I was not offered any alternative, not even the option to buy the cable separately. The support was slow, rigid, and not customer-oriented. Very disappointed — I did not expect this from NZXT.