NZXT Reviews 

Fantastic customer support they helped me in less than 2 day for a problem I was facing with CAM software. Thank you

Great motherboard and excellent helpdesk.

Have liked NZXT for years now. Don't like the way the company seems to be going, always the last ones to release a newer type of product. Dislike the RGB ecosystem both because I hate being stuck in it and the lack of options compared to the competition.

Most products have been great however quality wise. Have had to RMA the damn Function Elite RGB keyboard twice now because it randomly died and stopped working. Super annoyed by that but they replaced it both times anyways.

I replied to NZXT with my case number. No reply or answer. After spending a large amount of money to build a complete NZXT z790 white rig. I ended up with two defective motherboards and a bunch of now useless parts. Worst PC company out there. Now I'm left with a big white expensive mistake looking me in the face every day I go into my office.2230479 case number

NZXT tech support agents are the most knowledgeable I have ever talked to.
NZXT website is absolutely excellent. Very easy to choose parts to be able to build a computer.
If you are not sure, please give them a call. They will definitely help with any computer issue.
Thank you NZXT!!!

Top tier quality of service. The agent made my request managed so smoothly. I highly recommend.

Awesome customer experience very knowledgeable and patient in explaining to you the policy on how to use the flex pay system.

Amazing Customer service, fast reply and resolution would give 6 stars!

Excellent customer service. Quick at replying to emails and was very friendly. Sent me a replacement side panel for my H6 Flow PC Case all the way from America to the United Kingdom. Received within 7 Days. One very Happy Customer. Very Fast Delivery. A big thank you to all the staff who helped me out. Would definitely recommend.

NZXT provided good customer service and honored the warranty on their product. I was pleased with the personal level and frequency of communication during the RMA process. The issue was resolved to my satisfaction.

I used to be a loyal NZXT customer. I owned the Kraken X72 before and loved it, which is why I confidently upgraded to the Kraken Z73, expecting the same quality and support. Unfortunately, my latest experience has completely destroyed my trust in this brand.

When my Z73 failed, I contacted NZXT for warranty service. I had the full invoice, proof of authenticity, and the product was purchased from a trusted local distributor who sources directly from the official supplier. The unit is 100% genuine — yet NZXT refused to honor the warranty. Their excuse? The distributor was not on their “authorized reseller” list.

This policy is unacceptable. It punishes loyal customers who pay full price for genuine products. What difference does it make if the distributor is “authorized” when the product itself is original? This shows NZXT cares more about controlling their sales channels than supporting their customers.

I gave them 2 stars only because they replied quickly. Otherwise, this is a 0-star experience. I feel cheated — buying premium hardware from NZXT is a gamble, because their warranty is basically meaningless.

For comparison, companies like Arctic, Noctua, and EVGA honor warranty as long as the product is genuine — some of them don’t even ask for a receipt, only the serial number. That’s real customer support. After this experience, I’ve already moved to Arctic for cooling, and I will never recommend NZXT to anyone again.

The glass on my new case broke within the first week. NZXT had my back on getting me another under warrantee. Their customer service was great and their cases are very high quality. I wouldn't hesitate to purchase another!

Amazing staff and great products. Juan was very helpful.

From the time I ordered to the delivery and then a warranty claim, everything was handled professionally timely and exceeded my expectations.

NZXT has some of the best customer service I've ever dealt with. I've called several times with an issue that was above my knowledge. Every time the issue was resolved. You can't ask for more than that.

My PSU died randomly, and I reached out to NZXT regarding the extended 10-year warranty since the 2-year one had already expired. I submitted my ticket on Saturday, describing the issue and what I had tried (the paperclip test), and by Monday I already received a reply. I really appreciated that, unlike other companies, they didn’t make me go through unnecessary troubleshooting steps I had most likely already attempted. Instead, they offered a replacement straight away.

Since I’m located in the EU and not the US, they couldn’t provide a prepaid shipping label. Instead, they suggested disposing of the non-working PSU and providing proof of disposal. Once I did that, they sent a replacement unit. All in all, it took only six full working days (four if we don’t count the two days it took me to dispose of the old PSU) from submitting the initial ticket to to the replacement unit being delivered from the US to the Netherlands, which is very impressive.

I was quite disappointed that my PSU died in less than three years, but the RMA process and their customer service team definitely served as redemption.

On top of that, they actually sent me the newer model! My original PSU was the C1000 Gold (2022), but they provided the C1000 Gold ATX 3.1, which was a great surprise!

Amazing product, fast delivery and stellar follow up customer service. They were able to help me with follow up BIOS updates and secure boot settings. I'm not tech savvy and I asked Matt in customer service to explain things to me like I was a 5 year old LOL. They never once made me feel like I was bothering them and were patient with me through the process.

Excellent product with even better service.

Computer looks amazing with NZXT H7 Flow White and when I broke my side panel, they replaced it free! What an amazing company

I love working with NZXT. I purchased a pre built PC from them over a year ago. I’m not technically savvy myself, I just wanted something that I could use for some gaming + personal use. The PC has delivered everything I’ve needed and more. I’ve never had issues with the PC. When I ran into technical issues (not PC or component related), a team member is always happy to help me out. They have been absolutely wonderful to work with.