Their product meets my needs so far. But, NZXT does not make available replacement modular cables for PSUs, making RMA of the entire unit the only remedy for a damaged cable. That rather defeats par... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Have liked NZXT for years now. Don't like the way the company seems to be going, always the last ones to release a newer type of product. Dislike the RGB ecosystem both because I hate being stuck in... See more
Company replied
Good product, excellent customer service. After about half a year the bottom fan started to rattle and was able to use warranty with NZXT directly even though I bought the case in a local business. Lo... See more
Company replied
It is extremely rare to receive true customer service these days even hard to find such a great tech support team as NZXT has! Not only do they produce some of the finest and most stylish products on... See more
Company replied
Company details
- Computer Hardware Manufacturer
- Computer Accessories Store
- Computer and Accessories Store
- Computer Store
- Gaming service Provider
Written by the company
A company built upon gamer's dreams, NZXT is a leading manufacturer and designer of award-winning computer cases, power supplies, motherboards, AIO coolers, peripherals, and BLD gaming computers. Our purpose is to serve the PC gaming community. We are relentless in making the experience achievable and seamless for everyone. We have come a long way since being founded in 2004 by our CEO Johnny Hou. In just under 20 years, we have established ourselves as a premier name in PC gaming hardware and systems. NZXT designs not just perform well but look great too, featuring sleek and stylish exteriors that gamers are proud to showcase. Our motto "Win Together" reflects our commitment to truly understand and serve the needs of the PC gaming community. At NZXT, we actively engage with gamers through forums, social media, and live events to get feedback and ideas. This has led to many innovative and customer-driven products over the years that solve common pain points for PC gamers. For example, NZXT was one of the first companies to make cable management a priority in case designs. We also pioneered all-in-one liquid CPU coolers for convenient installation and effective cooling. More recently, we entered the pre-built system market with our BLD line and rental services, aiming to make custom gaming PCs more accessible to those who don't want to build their own. Looking to the future, we at NZXT are poised to continue growing and cementing our reputation as a top provider of high-quality, cutting-edge gaming hardware and systems. With strong R&D capabilities and a passionate design team, we will continue to keep releasing exciting new products that enable immersive, seamless gaming experiences. We are committed to innovating while staying true to our community-focused roots. As long we keep "Learn and Grow", "Win Together", and "Keep it Simple" as our guiding principles, the future looks bright.
Contact info
605 E Huntington Dr, 91016, Monrovia, United States
- +1 800-228-9395
- https://support.nzxt.com/hc/en-us/requests/new
- www.nzxt.com
3.8
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
CAM Software
They added support for rx 9070 xt after my review. Apreciated.
August 19, 2025
Unprompted review
Reply from NZXT
Hello,
Thank you for your feedback. We understand your frustration with the lack of RX 9070 XT support after six months, and you're absolutely right to expect better from us.
I'm escalating this directly to our development team for a concrete update on the compatibility timeline. If you could please provide your ticket number, we can ensure you receive updates as they become available.
We appreciate your direct feedback and are committed to improving our hardware support.
Best regards,
NZXT
Excellent RMA Service and Outstanding Support
I recently experienced an issue with my NZXT Kraken cooler, and the RMA process completely exceeded my expectations. From the moment I contacted support, the team was responsive, professional, and genuinely helpful.
Special thanks to Ash, Adriana, Paytyn, Miguel, and Gabe — each step of the process was handled with care. I was provided with clear instructions, prepaid shipping, and timely updates about my replacement. Miguel especially made the process feel personal and reassuring, and Gabe’s final follow-up ensured I had tracking information right away.
The replacement arrived in perfect condition, and my system is now running flawlessly. It’s rare to find a company that values both product quality and customer experience so highly.
If you’re considering NZXT products, know that you’re not only buying great hardware but also peace of mind backed by one of the best support teams I’ve encountered.
Rating: ★★★★★ (5/5)
August 16, 2025
Unprompted review
Reply from NZXT
Hi LJ,
Thank you for this incredible 5-star review! We're so proud of Ash, Adriana, Paytyn, Miguel, and Gabe - they'll be thrilled to read your specific praise.
Your detailed feedback about each step of the RMA process helps us understand what we're doing right.
We're delighted your Kraken is running perfectly and that we could provide the peace of mind you deserve!
Best regards,
NZXT Customer Service
Good af they solved my problem witihin…
Good af they solved my problem witihin 3days
August 8, 2025
Unprompted review
Reply from NZXT
Dear Tristan,
Thank you for your positive feedback! We're thrilled to hear that our team was able to resolve your issue so quickly within just 3 days.
Fast problem resolution is something we strive for with every customer interaction, and it's great to know we hit the mark in your case.
We appreciate you taking the time to share your experience!
Best regards,
NZXT
worst customer service ever
August 6, 2025
Unprompted review
Reply from NZXT
Hi Maksims,
We sincerely apologize that you've had such a negative experience with our customer service. No customer should feel this way about their interactions with our support team.
Could you please provide your ticket number so we can review what went wrong and work to make this right?
We take feedback like this seriously and want the opportunity to address your concerns.
Sincerely,
NZXT
Great technical support
NZXT was able to resolve my issues in a timely and professional manner. Communication was good and tech support delivered the results I expected.
July 28, 2025
Unprompted review
Reply from NZXT
Dear SSaini,
Thank you for your positive review! We're delighted to hear that our technical support team was able to resolve your issues in a timely and professional manner.
Good communication and delivering the results our customers expect are exactly what we strive for with every interaction. It's wonderful to know we met those standards for you.
We appreciate you taking the time to share your experience!
Best regards,
NZXT
No customer service
Bought an N7 Z790 Motherboard in Dec 24, installed it, and everything worked right, first time. In June 25, it failed - went from working, to not working, in an instant.
Removed the components and confirmed that it was the boards fault (remove and reseat components and retest).
So I returned it to the seller (MWave).
NZXT claimed it was a bent pin. If it was a bent pin, it would never have worked at the outset.
So now I am stuck with a defective board, as NZXT do not repair - they cant fix the pin, test the board, and discover what actually caused the in service death.
I guess they don't want to either - they can keep my money and walk away from their failures.
I do not recommend NZXT and will not be replacing thier defective board with another from NZXT or their provider ASRock.
July 27, 2025
Unprompted review
Reply from NZXT
Hi Greg,
We sincerely apologize for your experience with the N7 Z790 motherboard failure and our handling of your warranty claim.
We understand your frustration with our no-repair policy in this situation. When a board works for months and then suddenly fails, that warrants proper investigation, not a blanket denial based on physical damage that likely occurred as a result of the failure, not the cause of it.
Could you please provide your ticket number so we can have this case reviewed by our technical team? This situation deserves a more thorough investigation than it apparently received.
Thank you for bringing this to our attention.
Sincerely,
NZXT
I spent over $3,000 on a high-end PC…
I spent over $3,000 on a high-end PC expecting quality and reliability. Instead, I’ve been dealing with nonstop hardware failures and unhelpful customer service. Within the first 3 months, both the motherboard and power supply unit completely died. I had to send the entire system back for repairs a process that was already frustrating. Now, just 4–5 months later, I'm being told the graphics card is going bad. This is supposed to be a premium machine, yet major components keep failing in a short span of time. At this point, I've spent more time troubleshooting and waiting on repairs than actually using the PC. Every time I contact customer support, I’m given the same vague promise: “We’ll look into it.” But nothing gets resolved. They send it back, only for another part to break shortly after. It’s a never-ending loop, and their support feels like a dead end no real accountability, no urgency, no lasting solutions. This has been one of the most frustrating and disappointing purchases I’ve ever made. For the amount of money spent, I expected a reliable product and professional service I’ve received neither.
July 28, 2025
Unprompted review
Reply from NZXT
Hi Evan,
We are deeply concerned about your experience with your $3,000 PC and sincerely apologize for the multiple hardware failures and poor support you've received. Having both the motherboard and PSU fail within the first 3 months, followed by graphics card issues just months later, is completely unacceptable for a premium system.
Your frustration is entirely justified. We understand you've lost confidence in both our products and our support process, and we take full responsibility for these repeated failures. A $3,000 investment deserves reliability and professional service from day one.
Could you please provide your ticket number so we can escalate this case to our senior management team immediately?
Thank you for your detailed feedback.
Sincerely,
NZXT
PC Technical Support 1 Year Later.
PC Technical Support 1 Year Later.
I purchased a Player 3 Prime in February 2024, and as of July 2025 My PC would keep boot cycling, and not start up.
As any normal person would, I had anxiety and doubts about getting a company you ordered a pre-built PC online to accept your rig and work on it.
I reached out to their technical support team via email & phone, they were super helpful and gave me a few items to try at home, after we confirmed the trouble shooting did not solve the issue, they were happy to take the PC back to diagnose the issue and replace any defective parts (I still had warranty on the unit.) There was no hassle or questions on why or what, they simply provided the shipping label, provided instructions on how to properly package the unit, and then said send it to them!
They've had my PC for about 3 weeks total (Shipping included). Personally I believe that's extremely good as I would want them to take their time on my unit.
100/10 would recommend using them to friends and will definitely purchase another unit in the future if ever needed again.
July 28, 2025
Unprompted review
Reply from NZXT
Dear Elijah,
Thank you for sharing such a detailed and positive experience with our technical support service! We're thrilled that our team was able to help you through what initially seemed like an anxious situation with your Player 3 Prime.
It's wonderful that our phone and email support teams provided helpful troubleshooting steps, and when those didn't resolve the boot cycling issue, we were able to seamlessly arrange for repair service under warranty. We're glad the whole process felt hassle-free for you.
Your patience during the 3-week turnaround time is much appreciated, and we're delighted that the service exceeded your expectations. Your 100/10 recommendation and willingness to purchase from us again mean the world to us.
Thank you for taking the time to share this comprehensive review!
Best regards,
NZXT
I had a super nice experience with NZXT…
I had a super nice experience with NZXT service, I don't know why someone marked it as 1 star. Everything was super fast, clear, really good experience. There is not so much companies who care about the customers as they do.
I had a scratched glass from case I have bought but they replaced it as it was freshly delivered to me and I have noticed it after 2 weeks when I have finished my dream build.
July 24, 2025
Unprompted review
Reply from NZXT
Dear Adamo,
Thank you for your wonderful feedback and for defending our service! We're so glad to hear you had such a positive, fast, and clear experience with our team.
It's great that we were able to replace the scratched glass on your case, even though you discovered it two weeks after finishing your dream build. Taking care of our customers is always our priority, regardless of timing.
We really appreciate customers like you who recognize the care we put into our service. Thank you for sharing your experience!
Best regards,
NZXT
Incredible service from Miguel. TY NZXT
Incredible and beyond service from Miguel. Extremely patient and detailed answers to the multiple questions I had. From cases, fans, gpu bracket and Kraken radiators, he replied to each one professionally.
July 24, 2025
Unprompted review
Reply from NZXT
Dear Peter,
Thank you for your amazing feedback about Miguel's service! We're thrilled to hear he provided such incredible, patient, and detailed support for all your questions about cases, fans, GPU brackets, and Kraken radiators.
Miguel's professional approach to answering multiple technical questions is exactly the kind of comprehensive support we strive to provide. We'll make sure to pass along your specific appreciation to him.
Thank you for recognizing his outstanding service!
Best regards,
NZXT
Very good pc and friendly and fast…
Very good pc and friendly and fast assist for any problem
July 22, 2025
Unprompted review
Reply from NZXT
Dear Gabriel,
Thank you for your positive feedback! We're delighted to hear that you're happy with your PC and that our team provided friendly and fast assistance for any problems you encountered.
Quick, friendly support is something we work hard to deliver consistently, and it's great to know we succeeded in your case.
We appreciate you taking the time to share your experience!
Best regards,
NZXT
Good customer service
Was told what to do and what options I had while also being patient with me * I replied late to the emails) and when I forgot about it I was sent a reminder. Goated
July 12, 2025
Unprompted review
Reply from NZXT
Dear Rayan,
Thank you for your feedback! We're glad our team was able to clearly explain your options and remain patient with you, even when you replied late to emails.
It's great that we sent you a helpful reminder when you forgot - we understand life gets busy, and we're always happy to help keep things on track.
We appreciate you taking the time to share your experience!
Best regards,
NZXT
I received a damaged monitor and have…
I received a damaged monitor and have gotten nothing but a week's worth of run around from their customer service. Every time they pay attention it gets lumped back into my original support ticket and no one (phone and email) have done anything.
The case I bought was nice but the monitor is junk and the customer service is scam levels of nonsense.
June 28, 2025
Unprompted review
Reply from NZXT
Hi Anastasia,
We sincerely apologize for the damaged monitor you received and the week of poor customer service that followed. Being transferred between phone and email support without any meaningful resolution is completely unacceptable.
Having your case repeatedly lumped back into the original ticket instead of being properly addressed shows a serious failure in our support process. A damaged product should be a straightforward replacement, not a week-long ordeal.
Could you please provide your ticket number so we can escalate this case immediately and get your monitor situation resolved properly?
We understand your frustration and want to make this right.
Sincerely,
NZXT
Just bought my 3rd custom PC
Just bought my 3rd custom PC. Won’t use anyone else. Great customer service
July 7, 2025
Unprompted review
Reply from NZXT
Dear Patricia,
Thank you for being such a loyal customer! Purchasing your third custom PC from us is an incredible testament to your satisfaction with our products and service.
It means the world to us that you won't use anyone else and that you're happy with our customer service. Long-term customers like you are truly the foundation of our business.
Thank you for your continued trust in NZXT!
Best regards,
NZXT
Couldn't feel more valued as a customer
Always had a really hard time choosing which brands to pick when I look for new PC parts since there's so many good ones but after my recent experience with the customer support at NZXT, it'll be pretty difficult for me to choose any other brand from now on. No matter how good the quality standard can be for the hardware, I'd say the customer service is just as important if not more and this recent experience was better than I could ever ask for. Thanks again Miguel, Adriana and the team at NZXT for being so nice and helpful!
July 11, 2025
Unprompted review
CS was great!!
i had an aio pump go out in about 2 years and they replaced it no questions asked. they kept me updated via email every step of the way.
June 24, 2025
Unprompted review
Customer service team has been amazing…
Customer service team has been amazing to deal with. The PC is beautiful, and runs great!
July 2, 2025
Unprompted review
I needed a replacement filter for my…
I needed a replacement filter for my Nzxt h5 flow and contact support to see about the possibility of I buy it.
they send it to me without any questions, Collin help me really super fast, there was no unnecessary questions. everything was made with a lot of respect with my time.
NZXT support was a really good experience for me.
June 18, 2025
Unprompted review
Reply from NZXT
Hi Keny,
Thank you for sharing your wonderful experience with our support team! We're delighted to hear that Collin was able to help you so efficiently with your H5 Flow replacement filter.
It's great that our team recognized this as a simple request and sent you the filter without any unnecessary complications or questions. Respecting our customers' time and providing straightforward solutions is exactly what we aim for in every interaction.
We'll make sure to pass along your specific appreciation to Collin - feedback like this really means a lot to our team members and shows them the positive impact of their efficient, respectful approach to customer service.
Thank you for taking the time to share your positive experience with NZXT support!
Best regards,
NZXT
PC Crashes - RMA fixed this, great customer support.
Had some PC crashes near the end of my warranty, they took care of it promptly and replaced the faulty 14th Gen Intel CPU, The customer service was great, and I have no complaints.
May 30, 2025
Unprompted review
Reply from NZXT
Hi Michael,
Thank you for sharing your positive experience with our RMA process! We're thrilled to hear that our team was able to promptly address your PC crashes and identify the faulty 14th Gen Intel CPU as the root cause.
It's particularly important to us that we were able to resolve this issue near the end of your warranty period. No customer should have to worry about being left without support when their hardware fails, and we're glad our team took care of you without any hassles.
We appreciate your recognition of our customer service efforts. Knowing that we delivered a smooth, complaint-free experience while resolving a critical hardware issue is exactly the kind of feedback that motivates our team.
Thank you for trusting us with your RMA and for taking the time to share your experience!
Best regards,
NZXT
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