I have been complaining about my app not working for months. Now I see staff at O2 have found the time to get AI bots to write good reviews for themselfs. Show their pure lack of respect and intellige... See more
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See what reviewers are saying
Heena was very helpful and respectful, she did help me with my inquiries. I am happy .
Today we were served immediately with good service.
Company replied
The staff from when entering the o2 Shop Birmingham we're Brilliant, so welcoming and professional, even with having all my children with me they welcomed me with upmost respect. Staff we're v... See more
Company replied
Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
24 New Street, B2 4RQ, Birmingham, England, United Kingdom
- 0121 643 3390
4.9
Excellent
232 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Lost Phone
Had an issue with lost phone. Jasmine was amazing, she sorted it all out ti our satisfaction in a professional and friendly manner.
August 7, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi James, thank you for taking the time to share your experience with us. We're glad to hear that Jasmine was able to help you with your lost phone. If you require any assistance in the future, please feel free to reach out using one of the following methods:
Call: 202 (free of charge) from your O2 mobile or 0344 809 0202 from any other phone
X: https://bit.ly/4xru5LX
Facebook: https://bit.ly/4fV9Tek
Instagram: https://bit.ly/3SiKC62
wonderfullllllll experience Jasmin is…
wonderfullllllll experience Jasmin is skillful on our options . Really thanks
August 8, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi Yuanchu and thank you for your review. We're pleased to hear that Jasmine was able to help you with your query, providing a positive experience. Thank you for taking the time to share this with us, and for recognising Jasmin's service.
I came in looking for a prepay sim
I came in looking for a prepay sim. Jasmine was very helpful she explained everything clearly and even helped me get the app set up. Service was amazing. Thank you
August 8, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi Rongbo, thank you for taking the time to leave us a review. We're really glad to hear about the experience you had with Jasmine, and for the service she provided. If you require any future assistance, you can reach out to us using one of the following contact methods:
Call: 202 (free of charge) from your O2 mobile or 0344 809 0202 from any other phone
X: https://bit.ly/4gksgdX
Facebook: https://bit.ly/4z3ynLj
Instagram: https://bit.ly/4gm1RfW
The store assistants were really…
The store assistants were really helpful, helped me cancel my contract and save money
August 8, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Thank you for your review Genita, and we're happy to hear our store colleagues were helpful and were able to assist with cancelling your contract while helping you save money. We appreciate your feedback and thank you for sharing your experience with us.
Very good service from Heena
August 7, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Thank you for your lovely feedback Kirile and we're pleased to hear that Heena provided you with excellent service. We appreciate you sharing your experience with us.
Service was good helped me set up my…
Service was good helped me set up my phone
August 7, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Thank you for your review Clive and happy to hear that our team was able to help set up your phone. We really appreciate you taking the time to leave a review and share your experience with us.
A very positive experience
A very positive experience
Both ladies were very helpful
Alisha and Heena were lovely and explained everything
August 6, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi, thank you for your feedback, and we're pleased to hear that Alisha and Heena helped you with your query and provided a positive experience. We'll be sure to pass this on to them both and thank you for taking the time to share your experience with us.
Jasmine made sure everything went…
Jasmine made sure everything went accordingly and did everything i requested. My phone is fixed now and she handled things professionally
August 5, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi Valerie,
Thank you for taking the time to leave a review.
We're delighted to hear that Jasmine made sure everything went smoothly and was able to help get your phone fixed. It's wonderful to know that she took the time to assist with everything you requested and handled the situation in such a professional manner.
Providing friendly, knowledgeable, and customer-focused support is what we strive for, so we're thrilled that Jasmine made such a positive impression and helped bring your issue to a successful resolution.
We'll be sure to pass your kind feedback on to Jasmine, who will be delighted to hear that her assistance was so appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4geQ82D
📘 Facebook: https://bit.ly/4z6K3wW
Thank you for choosing O2.
Superb service and was so,so…
Superb service and was so,so helpful,well pleased.
August 4, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi Johnie,
Thank you for taking the time to leave a review.
We're delighted to hear that you received superb service and found the support so helpful. Providing friendly, knowledgeable, and efficient assistance is what we strive for, so it's wonderful to know that your experience was such a positive one.
We'll be sure to share your kind feedback with the team, who will be pleased to know that their help was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/3TG5owL
📘 Facebook: https://bit.ly/4fFqbJA
Thank you for choosing O2.
Service was quick and jasmine was very…
Service was quick and jasmine was very respectful the staff are very friendly
August 4, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi Ako,
Thank you for taking the time to leave a review.
We're delighted to hear that you received quick service and that Jasmine was so respectful throughout your visit. It's wonderful to know that you found the staff friendly and welcoming, as providing a positive customer experience is what we strive for.
We'll be sure to pass your kind feedback on to Jasmine, who will be delighted to hear that her assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4hgFIk7
📘 Facebook: https://bit.ly/4fNpFYz
Thank you for choosing O2.
Excellent service from heena
Excellent service from heena, incredibly satisfied and helped me save money!
August 4, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi Kath,
Thank you for taking the time to leave a review.
We're delighted to hear that Heena provided such excellent service and was able to help you save money. It's wonderful to know that she took the time to understand your needs and find an option that worked better for you.
Providing friendly, knowledgeable, and customer-focused support is what we strive for, so we're thrilled that Heena made such a positive impression and left you feeling incredibly satisfied.
We'll be sure to pass your kind feedback on to Heena, who will be delighted to hear that her assistance was so appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/3TA8RNy
📘 Facebook: https://bit.ly/3S82nVA
Thank you for choosing O2.
Jasmine was very helpful and friendly…
Jasmine was very helpful and friendly service was very good
August 4, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Thank you for taking the time to share your feedback Maya and we're pleased to hear that Jasmine was helpful and friendly. We'll pass this on and thanks for taking the time to share your experience with us.
My experience waa very good jasmine was…
My experience waa very good jasmine was really helpful and sorted my issues out very quickly. I was having trouble with the app but it has been set up on both of my phones now
August 4, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Thank you for your lovely review Hanad. We're pleased to hear that Jasmine was able to sort out your app issues quickly on both of your phones. Thanks for sharing your experience with us.
My experience was very easy and Jasmine…
My experience was very easy and Jasmine provided great support with my app
August 4, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi Masim and thank you for your review. We're pleased to hear that Jasmine helped you with your app and made your experience a smooth one. Your feedback is greatly appreciated.
Phone was set up efficiently the staff…
Phone was set up efficiently the staff members were helpful
August 3, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi Jennifer,
Thank you for taking the time to leave a review.
We're delighted to hear that your phone was set up efficiently and that the staff members were so helpful. We know how important it is to get everything up and running smoothly, so it's wonderful to know that the team were able to assist and make the process straightforward for you.
Providing friendly, knowledgeable, and efficient support is what we strive for, so it's great to hear that your experience was such a positive one.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4xdPJ6f
📘 Facebook: https://bit.ly/3RSm0AX
Thank you for choosing O2.
Staff were understanding and past…
Staff were understanding and past problems that weren't resolved with my logins have now been sorted thanks to the staff at the store
August 3, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi Jennifer,
Thank you for taking the time to leave a review.
We're delighted to hear that the staff were understanding and able to help resolve the login issues you'd previously been experiencing. We know how frustrating account access problems can be, especially when they've been ongoing, so it's wonderful to hear that the team were able to get everything sorted for you.
Providing patient, knowledgeable, and effective support is what we strive for, so it's great to know that your visit to the store resulted in a positive outcome and helped resolve issues that hadn't previously been fixed.
We'll be sure to share your kind feedback with the team, who will be pleased to know that their assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/3S7BYHs
📘 Facebook: https://bit.ly/3TBlV5d
Thank you for choosing O2.
Very patient and helpful setting up my…
Very patient and helpful setting up my phone
August 3, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi Linda,
Thank you for taking the time to leave a review.
We're delighted to hear that you received such patient and helpful support with setting up your phone. We know that getting a new device up and running can sometimes be challenging, so it's wonderful to know that the assistance you received made the process easy and stress-free.
Providing friendly, supportive, and knowledgeable service is what we strive for, so we're pleased that your experience was such a positive one.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4pTQIGv
📘 Facebook: https://bit.ly/4hcNmMv
Thank you for choosing O2.
Very helpful my bill has now been paid
Very helpful my bill has now been paid
August 3, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi Eyerus,
Thank you for taking the time to leave a review.
We're delighted to hear that you found the support helpful and that your bill has now been paid. We know how important it is to get account matters resolved quickly and efficiently, so it's wonderful to know that the team was able to assist you.
We'll be sure to share your kind feedback with the team, who will be pleased to know that their help was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4w2gidB
📘 Facebook: https://bit.ly/4w2gj19
Thank you for choosing O2.
The staff at our were very helpful in…
The staff at our were very helpful in setting up my new phone.
August 1, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi Viola and thank you for your review. We're pleased to hear that our team was able to help you get your new phone set up and make the process as smooth as possible, providing a positive experience. Thanks for sharing your experience with us and we hope you enjoy your new phone.
Jasmine was amazing!!
31/07/26 - Jasmine was very helpful with helping transfer data from one phone to my new one. She was very lovely
July 31, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Thank you for your feedback Riley and happy to hear that Jasmine was able to help you transfer your data to your new phone and make the process smooth and easy. It's wonderful to know that you found her helpful and lovely. Thanks for taking the time to share your experience with us and we hope you enjoy your new phone!
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