After numerous frustrating and unsuccessful visits to 02 stores to try and sort an issue with our account, we finally met Jasmine at the Birmingham store. Jasmine went above and beyond in every way to... See more
Company replied
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Jasmine was very helpful, I came in as my sim had stopped working. After speaking with her I found out my account was closed down by the fraud team since I had gone abroad. I was not notified by anyon... See more
I have been complaining about my app not working for months. Now I see staff at O2 have found the time to get AI bots to write good reviews for themselfs. Show their pure lack of respect and intellige... See more
Company replied
Heena was very helpful,attentive and service was really good.she set up my new phone and transferred all my data over after some difficulties.quite happy.
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Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
24 New Street, B2 4RQ, Birmingham, England, United Kingdom
- 0121 643 3390
4.9
Excellent
257 reviews
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Jasmine solved my problem quickly and…
Jasmine solved my problem quickly and correctly
July 26, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi Ning You, thanks for leaving us a review.
We're glad to hear that Jasmine was able to resolve your problem quickly and correctly. We understand how important it is to receive efficient and accurate support, so it's wonderful to know that Jasmine provided the help you needed.
We'll be sure to pass your kind feedback on to Jasmine,
If you do need anything going forward, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4yJZ1Ze
Facebook: https://bit.ly/4pIscrK
Paid my bill in store thabk you for thr…
Paid my bill in store thabk you for thr help
July 26, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Thank you for your feedback Jose and we're happy to hear that you were able to pay your bill in store and that the team were able to help, providing a positive experience. Thank you for taking the time to leave a review.
Extremely helpful and confident in her…
Extremely helpful and confident in her abilities, she resolved my issue within seconds
July 25, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Thank you for your feedback Abduz and pleased to hear that you received helpful support and that your issue was resolved so quickly. We're pleased that your experience was such a positive one and thanks for taking the time to share your comments with us.
The staff from when entering the o2…
The staff from when entering the o2 Shop Birmingham we're Brilliant, so welcoming and professional, even with having all my children with me they welcomed me with upmost respect.
Staff we're very polite, and understanding of my situation with money costs, and showed me the deals that would suit me best.
I was going to phone o2 Customer Services but I am so glad I came in store, I have left feeling at ease knowing that what i needed done has been sorted for me.
Thank-You so very much.
July 23, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi Nicola,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear about your experience at our Birmingham store. It's fantastic to know that the team made you feel so welcome from the moment you arrived and treated you with professionalism and respect throughout your visit.
We're especially pleased to hear that, even with your children accompanying you, the team ensured you felt comfortable and supported. Taking the time to understand your circumstances and help you find the most suitable options is exactly the kind of service we strive to provide.
It's wonderful to know that the staff were polite, understanding of your budget, and able to guide you through the available deals to find one that worked best for you. We're also delighted that visiting the store gave you a better experience than you expected and left you feeling reassured that everything had been sorted.
We'll be sure to pass your kind feedback on to the Birmingham store team, who will be thrilled to know that their efforts made such a positive difference to your day.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4wWgrQP
📘 Facebook: https://bit.ly/4fwxaD4
Reply from O2 - Birmingham New Street
Hi Hyacinth,
Thank you for taking the time to leave a review.
We're delighted to hear that you received courteous service and were given the information you needed to make informed decisions. We believe it's important that our customers feel supported and empowered to choose the options that best suit their needs, so it's wonderful to know that this was reflected in your experience.
We'll be sure to share your kind feedback with the team, who will appreciate your comments.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4fzuRzm
📘 Facebook: https://bit.ly/4fuJvb3
Thank you for choosing O2.
The service was very good
The service was very good, thank you very much.
July 23, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi Chester,
Thank you for taking the time to leave a review.
We're delighted to hear that you received very good service. Providing friendly, helpful, and efficient support is what we strive for, so it's wonderful to know that your experience was such a positive one.
We'll be sure to share your kind feedback with the team, who will appreciate your comments and recognition.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/3RoMWYU
📘 Facebook: https://bit.ly/4vR4IC9
Thank you for choosing O2.
Heena from the Birmingham office on new…
Heena from the Birmingham office on new street gave me excellent customer service in resolving my device plan query today.
Many thank Heena for your patience and resolve for sorting out my request today.
Kind regards
Barry
July 19, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi Barry, thank you for taking the time to leave a review.
We're really pleased to hear that Heena was able to provide excellent customer service and help resolve your device plan query. We'll be sure to pass on your kind words and recognition to Heena,
If you do need any further help, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4w5UqyW
Facebook: https://bit.ly/4b4UFSp
Heena helped me set up my new phone…
Heena helped me set up my new phone very great service
July 19, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Thank you for your kind feedback Dharminder and we're delighted to hear that Heena was able to help you set up your new phone and provide great service. We'll be sure to pass on your lovely comments and thanks for taking the time to share your experience, and we hope you enjoy your new phone! 😊
Everything was okay.
July 19, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Thanks for the review William and pleased everything was okay. Thanks for choosing O2.
Heena was a very helpful person who has…
Heena was a very helpful person who has been helping me with an issue from yesterday.
July 18, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Thanks for leaving a review Prince and happy to hear Heena was able to help you with your issue and get it sorted. We appreciate you taking the time to share your experience and will be sure to pass your comments on.
Very helpful service from jasmine
July 17, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi Sudeys Dino, thank you for taking the time to leave us a review.
We're so glad to hear that Jasmine provided such helpful service during your visit. Our teams work hard to ensure every customer receives the support they need, and it's wonderful to know Jasmine made a positive impression.
If you do need anything further, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4fFsHPM
Facebook: https://bit.ly/44G4yCu
The store and people were very helpful
The store and people were very helpful
July 17, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi Nabeela, thank you for taking the time to leave your review.
We're really pleased to hear that you had a great experience in our store and the staff were really helpful.
If you do need anything else, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4f8D3HR
Facebook: https://bit.ly/4ynMUkt
Really friendly service from Jasmine…
Really friendly service from Jasmine and keerat
July 17, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Thanks for the review John and pleased to hear that Jasmine and Keerat was able to help you with your query. We'll be sure to pass on your feedback to them, who I'm sure will appreciate the recognition.
Professional and friendly
July 17, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Thanks for leaving us a review Ian and happy to hear we were able to support you with your query. Thanks for choosing O2.
I came in with a blacklisted s26 ultra
I came in with a blacklisted s26 ultra, which Kam, Jasmine and Keerat, helped with. Kam was at the front, very welcoming and was able to send me to Jasmine who after 20mins of intense troubleshooting she was able to find iut it was blacklisted, something the telephone service team after 2 calls were unable to discover, they claimed a broken mast and just to leave it. The customer service, warmth and efficiency of the team at store 0080 was the best they are amazing ambassadors for the brand, a brand which for this i was questioning.
July 17, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi Kim. thank you for taking the time to share your experience. We're sorry our previous agents were not able to identify the blacklisting but pleased to hear that Kam, Jasmine and Keerat were able to assist you and get to the root cause of the issue. Thank you for recognising their efforts and we'll pass the feedback on to them and the greater team to show the standard of service we strive for.
All staff members were very kind and…
All staff members were very kind and helpful
July 16, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Thanks for your review Bernard. We're delighted to hear that all of our team members were kind and helpful during your experience.
Heena was very helpful and patient.
Heena was very helpful and patient.
July 16, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Thanks for the review Motasim and pleased to hear that Heena was able to you with your query and we'll let them know to make their day. Thanks for choosing O2.
Reply from O2 - Birmingham New Street
Hi Olive! Thanks for leaving a review we really appreciate you sharing your experience with us!
Service in store was really good…
Service in store was really good Jasmine was very helpful my new phone has been set up very nicely thank you very professional
I DID NOT WRITE THIS! I AM QUITE CAPABLE OF WRITING MY OWN REVIEWS!
July 15, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Thank you for your wonderful review Jeanette. We're pleased to hear that you received great service in one of our O2 stores and that Jasmine was able to help you with setting up your new phone. Providing helpful, professional support is what we strive for, and we'll be sure to pass on your kind feedback to her.
If you need our help with anything else, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4wo76S9
Facebook: https://bit.ly/4pmlMyd
Excellent service from all the staff…
Excellent service from all the staff they were really helpful and got me a really good deal on my WiFi and phone after helping me with the issues on my account
July 15, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Thank you for taking the time to leave us a review Patsy.
We're so glad to hear that you're enjoying our services and you got a good deal. You can contact us on any of the below contact methods if you need anything.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vxbCfI
Facebook: https://bit.ly/4vCX1PT
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