Christelle really helped me with my O2 experience and problems. She was very kind, understanding and answered all my questions and was very knowledgeable. Although my problem was not resolved, there a... See more
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they have a divorced customer service their network is shit and all of them they are online
Company replied
I visited the Glasgow branch on Saturday. It was a very pleasant and friendly environment. I was having a nightmare with Virgin Media sales who mis-sold and ignored my wishes of not to change my contr... See more
Company replied
Bought my phone & SIM from O2 Buchanan street 10 April 2024 started to get problems with my calls since virgin media took over my call not being heard so I have to restart my phone about 4 times just... See more
Company replied
Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
87-89 Buchanan Street, G1 3HF, Glasgow, Scotland, United Kingdom
- 0141 248 2620
4.4
Excellent
25 reviews
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O2, virgin media and Google pixel,
Bought my phone & SIM from O2 Buchanan street 10 April 2024 started to get problems with my calls since virgin media took over my call not being heard so I have to restart my phone about 4 times just to get the call heard and have to call over & over again, when I put it on loud speaker I can hear myself like a robotic back while I am talking, internet on phone keeps dropping and most off the time no signal, but after a year and a half still no satisfaction from O2, virgin media or Google who left it till my guarantee ran out & wanted me to send them £599 to sit and wait till they sent my phone to be repaired & if they did not see anything wrong with it I would have been charged this is diabolical for 3 big companies to treat their loyal customer for 20 years like this is horrific
July 24, 2025
Unprompted review
Reply from O2 - Glasgow Buchanan Street
Thank you for your feedback Jacqueline and sorry to hear about the ongoing issues you've faced with signal and data connectivity. Our Repair Team will be able to investigate to see if there is a physical fault with your handset but understand if you do not want to go ahead. We'd like the opportunity to review the calls and data issues to make sure there is nothing amiss, please get in touch using one of the following contact methods so we can do so:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4x4BxwA
Facebook: https://bit.ly/4buXBbp
Jessica was absolutely brilliant
Jessica was absolutely brilliant. She explaInes the contract information really well. She spoke really well about the benefits of Virgin Media but unfortunately we already had it. She was great!!!
July 21, 2026
Unprompted review
Reply from O2 - Glasgow Buchanan Street
Hi Christabel, thanks for taking the time to leave a review.
We're really glad to hear that Jessica provided such clear and helpful information about your contract options and the benefits available. It's great to know that Jessica made a positive impression.
If you do need anything in the future, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3RjYEE5
Facebook: https://bit.ly/4yztMjy
The staff Jessica was patient and…
The staff Jessica was patient and amazing
Her explanation was detailed and matched exactly what i needed
July 21, 2026
Unprompted review
Reply from O2 - Glasgow Buchanan Street
Hi Jemima, thanks for taking the time to leave us a review.
We're really pleased to hear that Jessica was patient and able to provide the detailed explanation you needed. Delivering clear and helpful support is exactly what we strive for, and we're pleased Jessica made such a positive impression.
If you do need anything in the future, please don't hesitate to get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4gVTAjL
Facebook: https://bit.ly/4fjILFq
Christelle at Glasgow branch
I visited the Glasgow branch on Saturday. It was a very pleasant and friendly environment. I was having a nightmare with Virgin Media sales who mis-sold and ignored my wishes of not to change my contract and went ahead and changed it anyway,. They wouldn't even cancel their changes when i tried well within their so called 14 day cool-off period.This ended up with an O2 sim account being created i my name against my expressed wishes. I could not resolve this over the phone with Virgin Media. Went into O2 store and Christelle, listened to what i had to say. I explianed stress this had caused me and she read the documentation i had. She quickly appologised and cancelled the Sim card immediately. Hopefully that will be the end of it. Thank you again Christelle. Please keep these high street stores open, they are vital, great face-to-face customer service. :)
July 18, 2026
Unprompted review
Reply from O2 - Glasgow Buchanan Street
Hi Samantha, thank you for taking the time to share your experience. We're delighted to hear that Christelle provided such attentive and professional support during what was clearly a frustrating situation. It's great to know she took the time to listen, understand your concerns, and help resolve the issue quickly for you. We'll be sure to pass on your kind words to Christelle and the Glasgow team and make their day.
I have been treated with respect and…
I have been treated with respect and consideration. Thank you very much for Christelle.
July 17, 2026
Unprompted review
Reply from O2 - Glasgow Buchanan Street
Hi Mrs A Harley, thank you so much for taking the time to leave such a lovely review.
We're so pleased to hear that you were treated with respect and consideration in our store.
If you do need anything further, please don't hesitate to contact us using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4px54fQ
Facebook: https://bit.ly/4ptm1aV
Excellent service from brilliant staff!
Stuart was extremely welcoming and friendly. Nothing was a problem at all. He was right on it with advice and helped me to get a better plan for my mobile. Stuart solved the issue of my phone not charging so that was fixed too. He was so helpful and very funny too! Could not recommend him more highly. Excellent service! Stuart then passed me onto Israel to complete the paperwork. He too was so kind and helpful. Two fabulous members of staff.
July 2, 2026
Unprompted review
Reply from O2 - Glasgow Buchanan Street
Hi Kilmurry,
A huge thank you for your review! 🎉 It's brilliant to hear that you're having such a great experience and enjoying everything we have to offer.
Should you ever need a helping hand, just reach out:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/3QJzMp6
📘 Facebook: https://bit.ly/4vVR1mj
Very helpful staff member
Stuart was very helpful and managed to sort out my problem as I couldn't get into my O2 app
June 30, 2026
Unprompted review
Reply from O2 - Glasgow Buchanan Street
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4oWWJl6
Facebook: https://bit.ly/4eEW2cO
Kate was really helpful sorting out my…
Kate was really helpful sorting out my new iPhone moved everything across from the old one too, we were perfect customers took out virgin broad band and bought an IPad.she was very patient and helpful with us. Great to get free USA roaming.
June 25, 2026
Unprompted review
Reply from O2 - Glasgow Buchanan Street
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4wbYxsS
Facebook: https://bit.ly/4xW46NT
Christelle and Kate were fantastic
Christelle and Kate were fantastic, they did everything they could and sorted out all our issues.
June 20, 2026
Unprompted review
Reply from O2 - Glasgow Buchanan Street
Thanks for taking the time to leave a review Martin! It's great to hear about the service you have received from Christelle and Kate - we'll be sure to pass this on to them 💙
Very helpful christelle
June 19, 2026
Unprompted review
Reply from O2 - Glasgow Buchanan Street
Hi there Kathy. Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services and level of service, especially from Christelle. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4eDKVj9
Facebook: https://bit.ly/4uOfEjg
Stuart was very quick and efficient in…
Stuart was very quick and efficient in helping process my refund. A perfect service
June 19, 2026
Unprompted review
Reply from O2 - Glasgow Buchanan Street
Hi there Susi. Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services and the level of service you've experienced, especially from Stuart. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4uQx8eW
Facebook: https://bit.ly/3QsS5i5
Customer service masterclass from Christelle
Great experience in the Glasgow store this week. Excellent customer service from Christelle, who went above and beyond to solve my issue, including calling me a few days later with an update. Thank you!
June 16, 2026
Unprompted review
Reply from O2 - Glasgow Buchanan Street
Hi Charlotte,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear about your experience at our Glasgow store. It's fantastic to know that Christelle provided excellent customer service and went above and beyond to help resolve your issue.
We're especially pleased to hear that she took the time to follow up with you a few days later with an update. Delivering ongoing support and keeping customers informed is an important part of the service we aim to provide, so it's wonderful to know that Christelle's dedication made such a positive impression.
We'll be sure to pass your kind feedback on to Christelle, who will be delighted to hear that her efforts were appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4webD9m
📘 Facebook: https://bit.ly/4bxYtvE
they have a divorced customer service…
they have a divorced customer service their network is shit and all of them they are online
June 9, 2026
Unprompted review
Reply from O2 - Glasgow Buchanan Street
Hi Foad,
Thank you for taking the time to leave a review.
We're sorry to hear that you're unhappy with both the network service and the support you've received. We understand how frustrating it can be when your experience doesn't meet your expectations, particularly when it affects your ability to stay connected.
We appreciate your feedback and are disappointed to hear that you feel let down by the service. We'd like the opportunity to better understand the issues you've experienced and see if there's anything we can do to help.
If you're experiencing network or coverage issues, you can find support and troubleshooting advice here:
🔗 https://bit.ly/4wSzOKD
You can also contact us directly using one of the methods below:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/45cal2K
📘 Facebook: https://bit.ly/44FT2qH
Very helpful staff
Christelle really helped me with my O2 experience and problems. She was very kind, understanding and answered all my questions and was very knowledgeable. Although my problem was not resolved, there and then and it subsequently took me a while to resolve it, she provided very detailed steps to ensure I am confident in carrying this out myself. Thank you so much Christelle, I really appreciate your friendliness and willingness to help :)
June 16, 2026
Unprompted review
Reply from O2 - Glasgow Buchanan Street
Hello Amelia,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4wfuLnl
Facebook: https://bit.ly/4xAWNe6
Reply from O2 - Glasgow Buchanan Street
Hi Charlie,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4xAQ30a
Facebook: https://bit.ly/3QsWOjA
I am very very satisfied with way I was…
I am very very satisfied with way I was treated and the resolve of the issues I had.. well done Christelle
June 13, 2026
Unprompted review
Reply from O2 - Glasgow Buchanan Street
Hello Arwina,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4xu6QBH
Facebook: https://bit.ly/4fGO9EC
Big shout out to Stuart and Kate
Big shout out to Stuart and Kate
that helped us two oldies through our contract .Nothing was too much trouble and explained everything simply so we knew what to expect. Glad we popped into the store today as we left with a cheaper contract than we went in with! Thanks guys . Maureen and Gordon
June 12, 2026
Unprompted review
Reply from O2 - Glasgow Buchanan Street
Hello there,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4xKcGPM
Facebook: https://bit.ly/4uyiEjJ
Stuart helped me with a Sim issue
Stuart helped me with a Sim issue. He took minutes to solve my issues and was really friendly. Thank you.
June 12, 2026
Unprompted review
Excellent service provided by Stuart
Excellent service provided by Stuart. He resolved a longstanding issue and clearly explained all that he was doing without patronising. I would highly recommend Stuart to look after all your mobile phone requirements. Thank you so much
June 12, 2026
Unprompted review
Stuart was very helpful and easy to…
Stuart was very helpful and easy to talk to and explained everything clearly. Elaine then helped me look at deals for some tablets and both of them spoke to me through everything.
June 12, 2026
Unprompted review
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