Christelle really helped me with my O2 experience and problems. She was very kind, understanding and answered all my questions and was very knowledgeable. Although my problem was not resolved, there a... See more
Company replied
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See what reviewers are saying
they have a divorced customer service their network is shit and all of them they are online
Company replied
Stuart was absolutely brilliant today in o2 Glasgow City Centre. After a previous difficult experience in store, I was quite apprehensive but he was so friendly, patient and helpful. He went out of hi... See more
Bought my phone & SIM from O2 Buchanan street 10 April 2024 started to get problems with my calls since virgin media took over my call not being heard so I have to restart my phone about 4 times just... See more
Company replied
Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
87-89 Buchanan Street, G1 3HF, Glasgow, Scotland, United Kingdom
- 0141 248 2620
4.6
Excellent
39 reviews
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Very helpful staff member
Stuart was very helpful and managed to sort out my problem as I couldn't get into my O2 app
June 30, 2026
Unprompted review
Reply from O2 - Glasgow Buchanan Street
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4oWWJl6
Facebook: https://bit.ly/4eEW2cO
Kate was really helpful sorting out my…
Kate was really helpful sorting out my new iPhone moved everything across from the old one too, we were perfect customers took out virgin broad band and bought an IPad.she was very patient and helpful with us. Great to get free USA roaming.
June 25, 2026
Unprompted review
Reply from O2 - Glasgow Buchanan Street
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4wbYxsS
Facebook: https://bit.ly/4xW46NT
Christelle and Kate were fantastic
Christelle and Kate were fantastic, they did everything they could and sorted out all our issues.
June 20, 2026
Unprompted review
Reply from O2 - Glasgow Buchanan Street
Thanks for taking the time to leave a review Martin! It's great to hear about the service you have received from Christelle and Kate - we'll be sure to pass this on to them 💙
Very helpful christelle
June 19, 2026
Unprompted review
Reply from O2 - Glasgow Buchanan Street
Hi there Kathy. Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services and level of service, especially from Christelle. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4eDKVj9
Facebook: https://bit.ly/4uOfEjg
Stuart was very quick and efficient in…
Stuart was very quick and efficient in helping process my refund. A perfect service
June 19, 2026
Unprompted review
Reply from O2 - Glasgow Buchanan Street
Hi there Susi. Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services and the level of service you've experienced, especially from Stuart. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4uQx8eW
Facebook: https://bit.ly/3QsS5i5
Customer service masterclass from Christelle
Great experience in the Glasgow store this week. Excellent customer service from Christelle, who went above and beyond to solve my issue, including calling me a few days later with an update. Thank you!
June 16, 2026
Unprompted review
Reply from O2 - Glasgow Buchanan Street
Hi Charlotte,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear about your experience at our Glasgow store. It's fantastic to know that Christelle provided excellent customer service and went above and beyond to help resolve your issue.
We're especially pleased to hear that she took the time to follow up with you a few days later with an update. Delivering ongoing support and keeping customers informed is an important part of the service we aim to provide, so it's wonderful to know that Christelle's dedication made such a positive impression.
We'll be sure to pass your kind feedback on to Christelle, who will be delighted to hear that her efforts were appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4webD9m
📘 Facebook: https://bit.ly/4bxYtvE
they have a divorced customer service…
they have a divorced customer service their network is shit and all of them they are online
June 9, 2026
Unprompted review
Reply from O2 - Glasgow Buchanan Street
Hi Foad,
Thank you for taking the time to leave a review.
We're sorry to hear that you're unhappy with both the network service and the support you've received. We understand how frustrating it can be when your experience doesn't meet your expectations, particularly when it affects your ability to stay connected.
We appreciate your feedback and are disappointed to hear that you feel let down by the service. We'd like the opportunity to better understand the issues you've experienced and see if there's anything we can do to help.
If you're experiencing network or coverage issues, you can find support and troubleshooting advice here:
🔗 https://bit.ly/4wSzOKD
You can also contact us directly using one of the methods below:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/45cal2K
📘 Facebook: https://bit.ly/44FT2qH
Very helpful staff
Christelle really helped me with my O2 experience and problems. She was very kind, understanding and answered all my questions and was very knowledgeable. Although my problem was not resolved, there and then and it subsequently took me a while to resolve it, she provided very detailed steps to ensure I am confident in carrying this out myself. Thank you so much Christelle, I really appreciate your friendliness and willingness to help :)
June 16, 2026
Unprompted review
Reply from O2 - Glasgow Buchanan Street
Hello Amelia,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4wfuLnl
Facebook: https://bit.ly/4xAWNe6
Reply from O2 - Glasgow Buchanan Street
Hi Charlie,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4xAQ30a
Facebook: https://bit.ly/3QsWOjA
I am very very satisfied with way I was…
I am very very satisfied with way I was treated and the resolve of the issues I had.. well done Christelle
June 13, 2026
Unprompted review
Reply from O2 - Glasgow Buchanan Street
Hello Arwina,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4xu6QBH
Facebook: https://bit.ly/4fGO9EC
Big shout out to Stuart and Kate
Big shout out to Stuart and Kate
that helped us two oldies through our contract .Nothing was too much trouble and explained everything simply so we knew what to expect. Glad we popped into the store today as we left with a cheaper contract than we went in with! Thanks guys . Maureen and Gordon
June 12, 2026
Unprompted review
Reply from O2 - Glasgow Buchanan Street
Hello there,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4xKcGPM
Facebook: https://bit.ly/4uyiEjJ
Stuart helped me with a Sim issue
Stuart helped me with a Sim issue. He took minutes to solve my issues and was really friendly. Thank you.
June 12, 2026
Unprompted review
Excellent service provided by Stuart
Excellent service provided by Stuart. He resolved a longstanding issue and clearly explained all that he was doing without patronising. I would highly recommend Stuart to look after all your mobile phone requirements. Thank you so much
June 12, 2026
Unprompted review
Stuart was very helpful and easy to…
Stuart was very helpful and easy to talk to and explained everything clearly. Elaine then helped me look at deals for some tablets and both of them spoke to me through everything.
June 12, 2026
Unprompted review
Fabulous experience
I have had a fabulous service from both Christelle & Stuart in the Glasgow store they have been so patient & spent hours getting me up & running with my phone Words alone cant thank them both enough .
June 10, 2026
Unprompted review
The staff jessica and eka helped me…
The staff jessica and eka helped me transfer all my data from my old phone onto my new, they did this with compassion n kindness i had lost my motjer 2 nights previous and i do not know the first thing about technology and phones so i thank them so much for treating me with such kindness and respect
June 10, 2026
Unprompted review
Christille agent in o2 was really good…
Christille agent in o2 was really hood explained in detsil what was wrong and checked fone fixed it perfecyly cannot thank her enough knows how to do her job thank you
June 8, 2026
Unprompted review
Reply from O2 - Glasgow Buchanan Street
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods. 💙
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3SdB2kt
Facebook: https://bit.ly/4od1RkK
Helpful staff
Lynsay was really helpful sorting my virgin media package which needed returned. Lovely staff, prompt help.
June 6, 2026
Unprompted review
Reply from O2 - Glasgow Buchanan Street
Thank you for taking the time to leave us a review, Veronika! We're so glad to hear about your experience with our staff. If you need any additional help in the future, please don't hesitate to contact us via one of the following methods:
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone.
X: Send us a private message or mention us at: https://bit.ly/3S4M0Zt
Facebook: Send us a private message or mention us at: https://bit.ly/4e1HS3S
Shaun McGlone was exceptional
Shaun McGlone was exceptional. The best customer experience I have had in years. What an asset to 02. I came in with my 90 year old mother who requires some assistance. He was patient, kind, professional and approachable. I would recommend this branch to anyone.
June 5, 2026
Unprompted review
Reply from O2 - Glasgow Buchanan Street
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3Q6IDAL
Facebook: https://bit.ly/4e4ItBT
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