Excellent customer service Detailed Overview of deals provided by Mr Ifzal . Issues with incorrect e mail account - exceptional support from in house IT consultant Mr Prasanna Kumar Have been... See more
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Location
Switch locationUnit 3, Trinity Centre, Albion Street, LS1 5AT Leeds, England, GB
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See what reviewers are saying
Thank you so much PK for helping me with my contract and my phone. I have learning difficulties but you were really patient and polite. I really appreciate you time and efforts.
Company replied
Scoring a 1 because I have to allocate a score, otherwise would be 0. Have checked using 02 signal checker as they have advised. Signal is non existent… despite the signal checker show... See more
Company replied
This 5 star belongs solely to PK and NOT to 02. After awful phone customer service that lead to my previous number being disconnected. I had to come to a store with my elderly parent to reconnect my... See more
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Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
Unit 3, Trinity Centre, Albion Street, LS1 5AT, Leeds, England, United Kingdom
- 0113 246 9022
4.8
Excellent
67 reviews
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Avoid 02 at any and all costs. Useless by any metric you choose.
Scoring a 1 because I have to allocate a score, otherwise would be 0.
Have checked using 02 signal checker as they have advised. Signal is non existent… despite the signal checker showing 5G+ everywhere around where I live.
Don’t know how they measure
Signal coverage….. but it bears no resemblance to on the ground experience.
Outright misleading / lies from 02.
Have seen far better mobile networks at far lower prices elsewhere.
This is a very bad combination. Useless network, expensive contracts, and a don’t believe you attitude when you flag the issues
Avoid at any and all costs.
Describing 02 as Abysmal is being gracious.
July 5, 2026
Unprompted review
Reply from O2 - Leeds Trinity
Hi Brian,
Thank you for taking the time to leave a review. We're sorry that you have had a poor experience with our services. This is very disappointing to hear, and we can assure you that this is not the level of service that we want to provide.
The team will be more than happy to take a look into things further for you if you can contact us one of the following methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4eXnEZw
Facebook: https://bit.ly/4p5X3Or
I 100% recommend this store
I 100% recommend this store. Especially PK, after chasing customers for 2 weeks, he helped us with a solution in 20mins. He knows what he’s doing and so knowledgeable. I can’t stress this more. He is absolutely brilliant. If anyone from o2 is reading this please take care of pk he is a blessing to the company.
July 4, 2026
Unprompted review
Absolutely brilliant service by PK
Absolutely brilliant service by PK. Thank you so much for sorting my contract and device.
July 1, 2026
Unprompted review
Reply from O2 - Leeds Trinity
Thanks for your review! It is great to hear about the level of service you have received.
This 5 star belongs solely to PK and…
This 5 star belongs solely to PK and NOT to 02. After awful phone customer service that lead to my previous number being disconnected. I had to come to a store with my elderly parent to reconnect my phone number and move it over to my new account. PK is hands down the best staff member in this store, navigating incredibly frustrating 02 policies that wouldn’t allow him to touch the sales computer, he persisted with our problem and finally after failing for weeks to get our problem solved, PK did everything we needed. PK deserves full credit and recognition.
June 30, 2026
Unprompted review
Reply from O2 - Leeds Trinity
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/44MVxaB
Facebook: https://bit.ly/4vJffQs
Everything was fine 🙂 and thanks pk…
Everything was fine 🙂 and thanks pk again for the help that this shop
June 30, 2026
Unprompted review
Reply from O2 - Leeds Trinity
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4eHRfXZ
Facebook: https://bit.ly/444ifLj
I am really excited about the service 🙏
June 27, 2026
Unprompted review
Reply from O2 - Leeds Trinity
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3QMHKxF
Facebook: https://bit.ly/3SF1svQ
We got scammed through phone and we…
We got scammed through phone and we were really tensed but here we find the solution and ow we are relaxed.
Thank you O2
June 27, 2026
Unprompted review
Reply from O2 - Leeds Trinity
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/447HpJ2
Facebook: https://bit.ly/4vdPbMz
PK helped me today to get my phone up…
PK helped me today to get my phone up and running again after a 16 day struggle. He was kind, calm, clear and very knowledgeable. Thank you so much PK. You were amazing.
June 26, 2026
Unprompted review
Reply from O2 - Leeds Trinity
Hi Maggie,
Thank you for taking the time to leave such wonderful feedback.
We're delighted to hear that PK was able to get your phone up and running again. It's fantastic to know that his kindness, calm approach, clear communication, and knowledge made such a positive difference to your experience.
We'll be sure to share your comments with PK, who will be thrilled to know how much you appreciated his help. Recognising colleagues who go above and beyond is always a pleasure, and your feedback does exactly that.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4wJzAVS
📘 Facebook: https://bit.ly/4wPvw6u
Great service.
June 25, 2026
Unprompted review
Reply from O2 - Leeds Trinity
Thank you so much for the review, it's great to hear!
PK was excellent in solving our problem…
PK was excellent in solving our problem today and after trying ourselves with no luck, he helped change a few things on the account that needed changing, thank you!
June 26, 2026
Unprompted review
Reply from O2 - Leeds Trinity
Thanks for the review Stacey, it's great to hear about the service and experience you have had
It was excellent service PK
June 26, 2026
Unprompted review
Reply from O2 - Leeds Trinity
Thanks for the review, it's great to hear about the experience you have had in store.
Absolutely fantastic service today with…
Absolutely fantastic service today with PK instore at Leeds Trinity...an expert whose kevel of customer service was outstanding - a real credit to O2 and I wish him all the best for his very bright future.
Im a very happy customer and would totally recommend this store - go see PK and the whole team 🥰
June 26, 2026
Unprompted review
Reply from O2 - Leeds Trinity
Thank you for taking the time to leave us a review, Michelle. We're very glad to hear that you had a fantastic experience in store with our advisors. If you need any future assistance, please don't hesitate to reach out using one of the following contact methods:
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone.
X: Send us a private message or mention us at: https://bit.ly/4aUbaRa
Facebook: Send us a private message or mention us at: https://bit.ly/4eKbHpR
PK provided excellent support…
PK provided excellent support throughout my query. They quickly helped me block my lost device, arranged a replacement SIM card, and guided me through the insurance claim process with clear and patient explanations. They were professional, efficient, and reassuring during a stressful situation. I really appreciated their helpful attitude and excellent customer service. Thank you for making the process smooth and hassle-free.
June 24, 2026
Unprompted review
Reply from O2 - Leeds Trinity
Thank you for your review, Janani. We're pleased to hear that PK was able to support you when you lost your device by helping to block it, arrange a replacement SIM, and guided you through the insurance claim process. Thank you for taking the time to share your experience and thanks for choosing O2.
PK was very helpful
PK was truly helpful in resolving a fraud impersonation problem. Someone bought a device from my account. I hit a dead end with the customer care. When I visited the store to get help for this issue, he was very helpful and efficient in solving this for me. Great service. Cheers!
June 24, 2026
Unprompted review
Reply from O2 - Leeds Trinity
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4bl7ZlF
Facebook: https://bit.ly/4v3O3L6
Best service given by pk (Prasana)
Best service given by pk (Prasana) . As really frustrated by other company . Just for a little help .
But really save my day and my time .
Great Man . Thank you to Pk and team .
June 24, 2026
Unprompted review
Reply from O2 - Leeds Trinity
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3SsJNaG
Facebook: https://bit.ly/4pfPZzb
PK helped me with the viruses in my…
PK helped me with the viruses in my phone. Good lad.
June 24, 2026
Unprompted review
Reply from O2 - Leeds Trinity
Thank you for taking the time to leave us a review, Elaine. We're glad to hear that you had a great experience with one of our advisors. If you require any assistance in the future, please don't hesitate to reach out using one of the following contact methods:
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone.
X: Send us a private message or mention us at: https://bit.ly/4wgj5An
Facebook: Send us a private message or mention us at: https://bit.ly/44Cv93c
Pk helped me with network issues
Pk helped me with network issues. Great service.
June 24, 2026
Unprompted review
Reply from O2 - Leeds Trinity
Thank you for your feedback Frehiwot and happy to hear that PK was able to help with your network issues and provide great service. Thank you for choosing O2.
Reply from O2 - Leeds Trinity
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vDYtCl
Facebook: https://bit.ly/4aYW8JU
Reply from O2 - Leeds Trinity
Hi Darrel, thanks for taking the time to leave a review.
We're delighted to hear you received wonderful, top-class service.
If you do need anything further, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4prJqJG
Facebook: https://bit.ly/4bxPHxG
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